My son and I went in to get him a skimboard. The owner and one of the employees (didn't catch his…read morename) spent a lot of time with us to get a board that fit my son, then they even put the grip pads on for him. They were super helpful and nice. Happy to support a great local shop. We'll definitely be back!

DISCRIMINATORY PRACTICES BY EMPLOYEES!…read more My husband and I have never felt more disrespected or discriminated against because of the way we look in a store than we did here. We were not greeted upon entrance into the store but instead looked at laughed at by a young man with blonde curly hair and a leg brace as well as a young blonde girl (both employees). We understand we are a bit larger and would not fit in the clothes here but my husband was wanting to purchase a hat here and maybe a sticker if there were any and I saw a dress that I thought was so beautiful. So disappointed and horrible experience all around. Only come here if you wear a size large or smaller or are okay with being laughed at for even entering a store.

We are visiting from out of state and really liked this shop. They had a great selection of surf…read morewear to include a new found fav brand of mine, Vissla. I also appreciated that they have out cool stickers to all of our kids during our purchase. I would def shop there again.

Terrible service and will definitely not come back and she was on her phone the entire time. I was…read moreextremely disappointed with my experience at this surf shop. I came in excited to look around and potentially make a purchase, but the customer service completely ruined the visit. I asked what I believed was a very normal and reasonable question about one of the products, and instead of receiving a helpful answer, the employee I spoke with immediately seemed irritated and annoyed that I had even asked. Her tone was rude and dismissive from the start, and she made me feel like I was inconveniencing her simply by trying to get information about something the store sells. As a customer, I don't think it's unreasonable to ask questions before making a purchase, especially in a specialty shop where people may not know every detail about the products. Rather than helping me understand what I was looking at, she responded with visible frustration and an attitude that made me feel unwelcome. What bothered me most was how unnecessary the interaction felt. I was polite throughout the conversation and wasn't demanding or difficult in any way. I simply wanted assistance, which is one of the basic expectations when visiting a retail store. Instead, I felt like I was being talked down to and treated as though my question was stupid or not worth answering. Customer service can make or break a business, and unfortunately this experience left a very negative impression. A surf shop should be a welcoming place where people of all experience levels feel comfortable asking questions and learning more about the sport and equipment. Instead, I left feeling frustrated, embarrassed, and unlikely to return. I hope management takes customer interactions seriously and reminds employees that a little patience and respect go a long way. One rude interaction can easily drive away customers, and based on my experience, there is definitely room for improvement in how customers are treated here. I normally don't leave negative reviews, but this experience was disappointing enough that I felt it was important to share. i think her name was kaylee or something and she needs to learn something.

The outside is deceiving as we passed by many times. We thought it was a surf shop but when we went…read morein. We were totally surprised. It was a restaurant/cafe and a large area portion of the store was apparels. A great selection of surf shirts, shorts, hats, etc. We liked a couple of Crop Tshirts and was pleased to see they were on sale. They also offer a Military Discount with an ID. We didn't get to see the entire store but heard there's an indoor skate area too. We have plans to go back and have lunch on another day. See you there!

Waterboyz is the coolest breakfast cafe / surf shop inPensacola Florida . It has a full menu…read moreoffering vegan selections, coffee, pastries, surfboards and live music in the mornings. Great way to start a day or recovery from the night.

LOVE LOVE LOVE coolest surf shop EVER…read more The best selection of surf boards & paddle boards I have found up to date. So many girlie ones ohmygosh. Funday awesomesauce. Also, their clothing & accessories for men & women are off the charts fab. I finally found slides I LOVE here & so did hubby! We both LOVE shoes & I finally found a new pair of slides here that rock. Gonna bounce Aloha now. Hubby found a solid pair of leather Hawaiian Olukai flip flops $80 to $120 a pair, last pair in his size he is riding a thrill wave. Smiles all the way dude. They also have this super awesome section in the back of the store of cool antique second hand surf shack style home goodies, bamboo, hand woven wool beachy blankets & macrame, dishes, coffee cups etc., great vintage surf style gift stuff all situated around a couple bamboo couches in a vintage Hawaiian surf style "hang 10" hang out area where you can chill. Way cool dude. Can't wait to return. Catch you on the flip side. Highly highly recommend. Queen of Pirate'cola approved.

We visited with the intent on buying a skateboard. Staff didn't even attempt to assist and when we…read moreasked- told us we couldn't stand on the board for fit. They seemed less than excited to be in the shop, and we were the only people there. The shop had lots of good inventory and cute things- but the staff ruined for us. We ended up at another local skate shop and had the best experience!!! (See other reviews)

I've been in this store twice now and purchased items both times. Each time I experienced racial…read moreprofiling. This is the only place in all of greater Pensacola/Santa Rosa County I've ever experienced this type of treatment. Owner obviously tells the employees to do the same because both the owner and the employees have the same agenda. It's a very uncomfortable shopping experience. There is so much competition, no need to shop somewhere you aren't treated with respect.

I had an hour surf lesson with Chance and it was awesome! He was so supportive, encouraging, and an…read moreincredible coach. I learned so much about surfing and the ocean, and had so much fun. Super chill and great vibes The shop is also fantastic and I loved the attached coffee shop too!

Londyn at the snack bar was so nice and went above and beyond to make our night fun. Lillyanne at…read morethe skate counter was such a light and gave us the best service possible. The music was great, dj did an awesome job.

Such a fun place to bring your family! Very clean and nice staff ! Even the food in the snack bar…read moreis well priced and TASTY !

Tourist Spot, a/c, perfection…read more Been to a few Ron John's and this one did not disappoint. Lots of things to buy as souvenirs and items you never thought you'd need at the beach. There is a price point for everyone.

Was very sad because the previous times we visited this store we had a good experience…read more Staff was unfriendly and seemed like they didn't want to be there. The pair of shoes I wanted was the only size left and was damaged so they gave me a discount but the girl at the register seemed irritated she had to put the discount in.