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    Flying B Pet Transportation

    2.3 (3 reviews)
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    15 years ago

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    Furry Freight - Ensured he had all his paperwork with him and his food and water

    Furry Freight

    (3 reviews)

    Valley Glen

    When other company's told us it would be thousands more and would have to be months off from the…read moreschedule we would need furry freight said no problem! They got us the flight we needed and helped us through all the steps, told us what we needed to do and when all the way till the end! Having an English Bulldog it was terrifying to try and get her to Hawaii cause that's a long flight and flat faced dogs are difficult to crate but they comforted us and said that she would be safe and they didn't disappoint she arrived safely and we couldn't be more grateful! If you're reading this and end up using them for your animal get ready for exceptional service from people who take the time to know you, your pet and your needs!

    All major airlines refused to ship my Staffordshire Bull Terrier because of his breed. Even though…read morehe's the sweetest dog--more likely to run from butterflies and chickens than hurt anyone, and amazing with kids, he was still considered as an "aggressive breed." and not suited for any civilian travel in cabin or during under due to him also being considered short nose. We were PCSing from Hawaii, and even MilFlights wouldn't take him last minute due to breed. In a panic and google search, I found Jeff with Furry Freight who contacted me back immediately after my request for information. He was able to accommodate us extremely last minute--literally a day before our flight after multiple failed attempts with the other major airlines. From start to finish, he came up with multiple courses of action to make sure our dog got as close as possible to our destination within the timeline we needed. The handler who picked up our dog from our home was fantastic. He was calm, great with our pup, double-checked all of our paperwork, and made sure we were confident before sending him off. Both the handler and the company kept us updated with pictures before the trip, during progress checks, and even after he was loaded. They also followed up to make sure he was picked up at the final destination. Communication was absolutely top notch. Even with the Hawaii-mainland time difference (and my stress of forgetting it sometimes), Jeff answered every call and text within minutes. Military PCS moves are stressful enough--adding pets in Hawaii with breed restrictions and weather limitations makes it even harder. Furry Freight truly took a huge weight off my shoulders, and I'm extremely grateful for the care and service they provided. I would 100% recommend them to anyone needing reliable, compassionate pet transport.

    Pet Express

    Pet Express

    (66 reviews)

    Westchester

    They were terrible. Although our dog got there safely from NYC to Fukuoka Japan they made the whole…read moreexperience stressful. We spoke to the compliance manager for the first time on Friday night before we left on Sunday morning when she called to say good luck and she'd be gone for the weekend. So unprofessional on every level. They got two stars because our dog made it.

    I can't recommend Pet Express more highly. I reached out to a few companies when my friend, Cindy,…read morewas turned away from her flight to Hong Kong because she hadn't followed the proper procedures to travel with her two dogs (she had been living in LA but was moving home to HK). Cindy had given up her home, given away or shipped her possessions, had no family in Los Angeles, and is legally blind - all combining to make it a dire situation. While the other companies were slow to respond (or replied by automated emails), Alicia from Pet Express called me as soon as she saw my emails, realizing that this was a critically timed situation and she really just jumped in. Her guidance was remarkable. Cindy was in a hotel, and with her visual disability, dealing with the forms and process was a challenge, but Alicia and her team patiently walked us through every step. And we made it all the more challenging since I started the process but then was traveling, so THREE other friends of Cindy's all jumped in to help out - adding to the communication chain. But again, Alicia and her team dealt with every challenge and kept us all in the loop. They worked effectively with Cindy's vet to get all of the forms, measurements, breed info and so much more to make the process go smoothly. And while other companies said it could take 2-3 months (or longer), and many charged more than DOUBLE what Pet Express did, they expedited the process (at no extra change) and Cindy and her dogs were on a flight to Hong Kong in less than a month! And this could have been an incredibly stressful situation for Cindy and her dogs - but Pet Express assured it was stress-free! And the care of the dogs was always of paramount importance to them. They worked with us to be sure they were well-cared for, comfortable, and that their medical needs were also attended to (one is on meds). They made the drop-off process so easy. Cindy felt do comfortable leaving her "babies" in their care. And the delivery to her apartment in Hong Kong was timely and professional and the dogs arrived safely. Pet Express even took the time to share photos once the dogs were in their spacious and comfortable crates - and the dogs were drinking and eating right away, so we could tell both dogs were comfortable! Professional, caring, knowledgeable, efficient, reliable - the only company to use. We are so grateful!

    Flying B Pet Transportation - pettransport - Updated June 2026

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