I waited an hour. I never seen a doctor in an hour and a half. Early afternoon and they were…read morealready 9 in cue. There was no communication as to how much longer it would be.

I had an exceptional experience at WellNow yesterday, which honestly surprised me based on a past…read morevisit to a different location. From start to finish, everything was seamless. Cassie, who took my vitals, symptoms, and health history, was one of the kindest and most caring people I've encountered in a healthcare setting. She truly listened, was gentle, and made me feel comfortable right away. Dr. Phil was just as wonderful. He was welcoming, patient, and genuinely attentive, and I never felt rushed. I made my appointment online the night before, and the moment I walked in I was taken straight back. I didn't even sit in the waiting room for a minute, which has never happened to me before. I was in and out faster than I expected. The experience really showed how much the people caring for you matter. Cassie and Dr. Phil work incredibly well together and clearly care about helping their patients. And yes, the slushie on the way out was a nice bonus. This visit completely changed my view of WellNow, and I'm very grateful for such great care.

Horrible experience. We sat for well over an hour, about two and we're never treated. The woman at…read moreregistration greeted us politely at the door and immediately took our information. After finishing registration she said okay you can go have a seat and they'll get to you whenever they can. There were four people ahead of us. After us came in a young white male, an African America woman and she was registered immediately and told it would be at least an hour so if she wanted to go run errands she could. The woman opted to go get food and come back. After she left approximately four other patients were register and seated. Every person who entered before us and after us had been called back and we also saw some be treated and leave. All of them were Caucasian. Why was the African American woman told she'd have to wait and hour and I'm watching white patients walk in, register and be called back within 15 minutes? We were the only people in the waiting room and we opted to leave. The woman who registered us immediately said y'all have good day. Not oh wait they'll be with you soon, not are you coming back, not, hold on let me see where you are in line, not I'm so sorry do you want to come in later or tomorrow morning. None of that. We received y'all have a good day. Hmmmmm I honestly had a negative feeling upon entering going there. My gut said no and I went anyway. Don't run the insurance as if we were treated. We never made it past the waiting room. I would have given zero stars for had I been able to. I highly do not recommend.

Hera, was @ the desk, took me in 5 mins. 12.10.24 @ 5p She was great!! The nurse & P.A…read more were kind, caring, well-informed. I was diagnosed, got a lot of paperwork to read & understood my sickness. Harjit, another nurse answered more questions & called me 2 days later with the results. Great Care, from every one, Thank You All.

I have been dealing with a skin issue for over three months now. I've seen my general practitioners…read moreoffice multiple times. They kept prescribing steroids and brushing me off. Now I have an underlying infection and the skin is awful. I literally walked out of an appointment with my general practitioner's office and drove to WellNow in Orchard Park. As soon as I walked in, Sue at the desk was professional, kind, and listened. She got me set and showed me to a room. I wish I'd gotten the name of the medical staff member who came in next to get the basics and ask questions. She was also kind and listened and noted everything. I then saw Kyle Violanti, a PA. Kyle asked if I'd be okay with him consulting a dermatologist friend. I said please do. This is how medicine should be. It's okay to not know everything - you should be willing to consult and help the patient. I left with a diagnosis, prescriptions, and his dermatologist friend's office info to do a follow up. The staff at this WellNow listened and cared more today than my GP's office has in the months I've been dealing with them. I've also learned the steroids they prescribed made it worse. I could hug the whole WellNow staff.

I was treated very well by everyone at this location. Thanks to the kind front desk person (I think…read moreher name starts B), the lovely person who helped me get used to using crutches, the X-ray tech, and the nurse practitioner. I recommend checking in ahead of your visit online, which I did not do.

Thanks to Catherine, one of the BEST PA's I've had there! If not for her, I would go elsewhere as…read moreothers have been condescending, argumentative, and not really listening. I wouldn't give this such good rating if it weren't for her!

They do not answer their phones. They do not call back when you select the option. Their practice…read morehas degraded over the past year.

I was impressed with swiftness to get registered and put into a room to wait for a doctor. I did…read morehave an appointment which greatly helped but I am still very satisfied with the ladies in the front and the nurses and doctors in the back. I visited well now for a precautionary visit to rule out typical seasonal illnesses before going into work. The nurse and the doctor were both very attentive, kind, and professional. Thank you. I received some outpatient testing to ensure I didn't have the flu, Covid, etc. The exams were not invasive and the nurse who performed the tests was very nice. I will be sure to visit this location in the future if needed.

Cut my leg on 6/15 and went to WellNow by my house on Transit Rd. Usually make appts there and…read morehave no problem and I called before I left house since it was almost closing time. They took me and MD superglued and steristripped it. The Strips did not want to come off even after 3 weeks. When I finally got them off part of wound was still bleeding. Luckily I had my yearly body check with my dermatologist who took one look at it and said I needed antibiotics and antibiotic ointment for infection. It is not getting better and she's worried about MRSA. It looks so gross I have a hard time looking at it. It should have been stitched.

There's nothing I like better than getting a call from the school nurse on a Friday morning…read moresuggesting that I take the little guy to the pediatrician. But when your doctor doesn't have any openings until next week, your next option is WellNow Urgent Care. Their online registration is so convenient. It allows you to pick your appointment slot and upload all your registration information. My young patient was a little disappointed that the slushy machine was not operational. But we had a very short wait time before being seen by the PA. We got great care, a speedy diagnosis, and a prescription sent over to our favorite PHARMACY. There are facilities in every community, which is so convenient in an emergency.

Came in with a 1:40 appointment knowing I had a balance that was well now's error and they were…read moreresubmitting it. Matt at the desk would not allow me to be seen unless I paid the unowed balance in full. He also would not get a supervisor for me. Another girl came out I asked if she was a supervisor she wasn't but went and talked to one they took care of the problem while Matt shook his head. Everyone else was awesome!!

We're from out of town and needed to see a doc for a swollen face on Saturday. Got an appt right…read moreaway and did not have to wait long. The resident dr was great, patient and listened to our concerns. Our major complaint is with the attending Dr. He was an Asian Indian dr and we did not catch his name. He had very poor bedside manner. Rude, did not introduce himself or listen to our concerns. When he came in he was abrupt and very rough with our 6 year old son. After he aggressively poked and prodded our son's face and mouth, our son's gums were bleeding and you could tell that our son was in more pain than when we arrived. Sure, we got antibiotics but not without paying a price of a rude unprofessional dr that made us feel like we were bad parents for dental issues that were out of our control and a even more swollen and now bleeding mouth. Thank GOODNESS we are not from the area but if we do have a minor emergency again when in town, we will NEVER come back to this place and will make sure friends and family do not go to this place. Find a real attending doctor or give some PD on bedside manner and approach when dealing with a child. WE ONLY CHOSE THIS PLACE BECAUSE WE FIGURED THE DOCTORS KNEW HOW TO DEAL WITH CHILDREN! The adolescent pediatrics part is a joke! WARNING all parents now. Seek a different place!

Horrible, stuck a swab all the way up my 6month Olds nose, made him bleed. Then said it was the…read moreflu. Turned around an went this morning to his normal Dr and everything was negative. This plac eis scammers and very unprofessional. Don't let ya talk about your child at all over talk you when you try to speak. Don't recommend.

It's been since 2016 and I'm still upset about having lost my wonderful doctor. I couldn't afford…read moreto see him because I had been out of work due to a downsizing where I had been working. The second phone call in which they wanted to set me up for a follow up for my asthma, I was literally down to my last $20. I wish they had been more understanding. That said, I still recommend his office and my own son is their patient. Dr Kuehnling is a good doctor, and when all is said and done, that's the most important thing.

TERRIFIC EXPERIENCE . BEWARE OF OFFICE MANAGE MENT…read more I was asked to leave and told I wasn't a candidate for their office after getting a taxi there and filling out paperwork with the best insurances which enabled me to get care anywhere of my choosing. Manager said because I had primary in NJ and was rude to lady at desk. I was in shock. She was not honest and seemingly tried to provoke me. Very saddened this behavior from office manager is allowed. Read some review on Google that validated my experience.

So after reading some negative reviews, I was rather nervous to come here for my first time. I'm so…read moreglad my experiences were great and I can honestly say I would rather drive out of my way to come here than go to the hospital which is right around the corner from my house (Millard Filmore Suburban). My first visit here was for a pre-op appointment for a tonsillectomy about 1 week prior to surgery. My wait times were short for each thing I needed to do, from preregistration, to lab work, to chest X-rays, to a physical. Everyone was very nice and the experience was quite personable actually which is something I always favor (even paid triple tuition for small classrooms at a private college - perhaps not to smart but it is my preference!). My next visit was for surgery, in which lies my only complaints; everything was fine until after surgery. But my first nurse I had coming out of anesthesia sort of was coaxing me to give a lower pain grade than I truly felt. She was such a sweet sweet nurse and was wiping my tears away and just being so endearing so I don't feel she was doing it other than possibly a little pressure as her position and maybe many patients confuse their levels of pain because they are scared and nervous and emotional. Then, when I saw my last nurse Bob who saw me until the end of my stay as an outpatient, I felt very frustrated because I had an extremely painful tonsillectomy and I tried to nod my head yes and no to his questions and hold up fingers for my pain management and his response was "ok we are not going to give nods and hold up fingers I need to hear you respond". It was very frustrating and insulting and I remember looking to my friend giving the ride like "why aren't you speaking up for me?" But after my doctor who performed surgery stopped by to see me, Bob seemed a bit more understanding that my throat is a mess. I think maybe there should be a little meeting to discuss the effects of adult tonsillectomies because they aren't as common and the older you are, the more of a nightmare (it's a long, dreadful recovery that most adults over 30 describe as the most painful experience of their lives - and I can attest). Other than this situation, Bob was a nice nurse just doing his best. Again, I think some quick information sent out to the severity of this operation is needed and the nurses may be a bit more understanding. After these two experiences, I was going to leave a 4 star review but my re admittance to the hospital 3 days later really left me feeling so warm and fuzzy towards this hospital that they earned that last star back: So 4 days after surgery I absolutely could not take the pain anymore. I couldn't swallow at all and could barley breath due to swelling. I originally went to Millard Filmore because it was a Saturday when doc is closed and this is also waking distance from my home. I was informed my doctor is not in network there and I would likely need to be transferred to St Joes Sisters of Charity where my operation was done. Once they reached my doctor, I took an ambulance over there. Mind you, I was still in pain because they didn't give me very strong meds at Millard Filmore despite being there for hours. As soon as the ambulance got me to st joes I felt almost immediate relief! They quickly registered me in ER as I had to wait for a room and the doctor said "don't worry, we got more pain meds than pain you can ever have!" And I was given something that took away so much of my pain so fast! Ahhh relief! That's all I wanted since surgery! Once a room opened for me, I went up to the surgery recovery floor where I spent the night and was discharged by about 1:30 the next day. I had my own room with TV in ER. Once admitted to my overnight room, I had my own large room. It was wonderful! Not all rooms are alone so please don't expect this - I just got lucky! And yes they have TV with minimal channels, but enough options to please most. They provide a baggy with basic hygienic needs. And you can ask for earplugs, hospital socks, etc. at no extra charge. I recommend they offer eye masks as well because the lights can be very bright from even just the machines they hook IVs to .. let alone if you are sharing a room and sharing those disturbances from another patient being treated. Hopefully they will offer that sometime. The staff was all very nice to me. I loved my overnight nurse so much. I wish I could remember her name. But anyways, they did not give me a hard time at all about pain meds or doing things to make me comfortable. When it came time to discharge, I truly did not want to leave. Everyone was so efficient and caring. I was well taken care of since the moment I arrived and until this moment, I had no idea hospitals were even capable of being so wonderful! I just assumed everyone was too busy to be truly nice to anyone. Upon discharge, I was given a small plant of budding flowers and a thank you card for being a patient.

Went in there with my mom today after a car accident, No one was around at the front desk 5 minutes…read morelater a lady comes up says it's going to be a bit doesn't ask any other questions. Then sits down and says she's all alone. We decided to walk out and go to ECMC where they were urgent when we mentioned car accident and got her checked out within 10 minutes. The lady at st joes was extremely rude, Unprofessional and inconsiderate Do not recommend going to this place. They have no urgency whatsoever. Didn't even ask what was the issue.