My life changed for the better when I finally paid Lakeside Optical a visit a couple years ago and…read moremet the man, the myth, the lens legend -- Emmanuel. The instant joy and peace I felt was almost spiritual. Like, is this what I'd been missing as an adult? Emmanuel is patient, thoughtful, and has an almost unsettling ability to read what works for you better than you can yourself. He steered me past my usual boring picks and into frames I actually loved. I left feeling like a new person. Dramatic? Maybe. But good glasses will do that. Fast forward to today -- imagine my devastation seeing his business listed as closed on Yelp. I wasn't ready to grieve. So in a moment of denial, I called the number anyway... Emmanuel answered. Of course he did. Turns out he's between locations, and so he offered to meet me at the Peet's coffee shop in the Lakeshore Shopping Center -- and showed up with a variety of frames already tailored to my facial features (sent him a selfie in advance to refresh his memory). We spent 30 minutes picking out two pairs of glasses from the trunk of his car while I took selfies to audition each frame (was able to forward the selfies to my wife for some quick validation and to ensure Emmanuel hadn't lost his touch). Honestly? The most fun I've ever had spending money. I think there's some unique potential in setting up a mobile glasses dealing operation and I hope others are able to benefit from his unmatched kindness and his superb ability to offer tailored selections based on quality, style, and cost.

Emmanuel is very kind person and always goes out of his way to be sure his customers are taken. His…read moreselections and guidance about quality, what to consider regarding functionality, style, expense, and how to help you get what you like in the best way for your pocketbook or wallet are unbeatable. He even replaced lenses on an old frame for nothing except to help me out in a tight time situation. You can not find better Customer Service than that. Highly recommend

The eye exam for my sister was just easy-breezy! I called the optical at 12:15 pm and had eye…read morechecked for glasses at 12:30 pm! Wow!!! The test lasted for 15 min. as promised. Dr Carmona is very thorough and courteous.My sister was able to catch her Bart train for Walnut Creek at 1 pm. Costco Optical in El Camino, So SF, you're amazing! Thank you for accommodating my sister's eye exam in such a short noticeYou deserve a 10 stars, not 5 star

I was there yesterday to have my glasses arms tightened and I know that included with the Costco…read moremembership and I quote from their website: "Adjustments are Always Free For all your Costco and non-Costco purchased frames, we provide free adjustments in-store." So why did the Asian woman (Filipina) at the counter ask me if I had purchased the glasses at Costco? For the record, I did but...I didn't want to make a huge deal about this and then thought about it. I was there 6:00pm and 6:15pm Anyway, she did tighten my glasses but, still wondering why she asked? hmmm

I love the people that work here. They are always so helpful, call with reminders, tell me about…read morecurrent discounts or rebates available and so courteous when I visit the location. They all know my name, I can't remember theirs but I recognize them for the last few years I've been coming here. They've help me get my Neice some glasses too.

Called asking about a repair. Rudely cut me off and said to come in and have "a technician" look at…read moremy glasses. Obviously I didn't want to drive 30 minutes just to be told they can't do anything so I just started describing my issue. He cut me off and wouldn't let me talk and said "if you don't want to come down then go to a different store." Listen to him and steer clear, incredibly rude

Amazing doctor! Dr…read more Kosta is truly wonderful. I called his office today hoping to get an appointment for my son, even though there was no availability during the day. When I explained how important it was, he kindly agreed to see us outside of his working hours. I really appreciate his care and dedication. I highly recommend him--God bless him!

We switched from Costco to Kosta and pleasantly shocked how much better everything has been with…read moreour vision for our family. So thankful.

Dr. Rosanna Chen is outstanding. I've lived in multiple states, so I've had experience with many…read moreeye doctors, and she is by far the best. Her professionalism, attention to detail, and compassionate approach set her apart. She explains everything clearly and truly cares about her patients. I left feeling confident that I received the best possible care. I highly recommend Dr. Chen to anyone looking for an excellent eye doctor.

Sorry - I accidentally pressed "send"…read more As I was saying - I picked-up my prescription glasses last Friday, March 27th. It was too dark - not for office use. The young lady (another young employee - no name tag) who gave me the glasses asked me to try it for 3-months and just come back if it won't work in the office. What made it more frustrating was she didn't even adjust the glasses so it falls each time I wear it. I went back last Saturday, March 28th - to have the lens changed and the glasses adjusted. Another young guy said I need to come back when Zenia or Josephine is around. For God's sake!! In the decades under the care of Dr. Yamada - I never experienced these poor services: dark glasses like shades; glasses given without adjusting; called the office thrice to ask when Zenia will be around - you cannot reach a live person - - all recorder. How many times do I need to go back to have this fixed? It's just a waste of time. I wish these young ones will be as serious as those senior emloyees.

Kind, capable, caring, amazing staff! Dr. Chin, aside from being a fantastic optometrist, is always…read morepersonable, friendly, and positive. The vision one team has consistently provided top notch care for my family for over 15 years.

Vision one Optometry have Excellent service staff…read more Starting from walking in the Office from start to finish. Easy and painlessly fast. Highly recommended.

Bad customer service. Rude Staff. Overpriced glasswares…read more Please go to Costco for your optical purchase.

I called to make an appointment at 10:08am for 4:20pm same day only to arrive at 4:00pm to be told…read moreupon arrival that there was an issue with my insurance. The guy at the front desk had 5 plus hours to contact me regarding this and I cancelled another appointment for this and ended up wasting time on my Saturday because he didn't do his job properly.

Been going here for years. Quality care, great customer service, clean facility. Highly recommend.read more

Dr. Chew and his team have been my go-to team for the past 5+ years excelling at optometry services…read moreand getting glasses. I moved to the Central Valley in 2021 and after going to several offices here, nothing beats Optica Optometry. The service is swift and organized, greeted with a friendly face when you walk in. You do your tests and get your prescription. The staff take careful attention making you feel 1 of 1 as you try on different glasses. I can tell they curate and rotate seasonally depending on trends which I appreciate. They really work to make it within your budget and consider it all when it comes down to pricing. Their expertise and knowledge is evident through the whole experience. They're my go to and hope they become yours as well!