a big thank you to Haven from Foley Pools for solving a mystery with my pool equipment! He went beyond the call of duty and I am grateful.

They talked me into adding electrical switches to light my fire pits. $5000 each x 4 fire pits. After 4 years, only one of the 4 fire pits works and I can't even get Foley Pools to return a phone call! read more

Foley Pools - 4 fire pits and only one of them is working - Pool & Hot Tub Service Near Me - Prosper, Texas

Updating review. They have no follow up or follow through on service post build. Continuously push you off and then ghost you. Can't recommend a company that doesn't stand behind their product or customer service. read more

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The service guy, Edwin, is amazing! He was able to help me get my pool running again. Thank you Edwin! You are excellent at your job. I hope foley pools values your skills. read more

I cannot say enough great things about our experience with Foley Pools! We had a very unique and unfortunate experience with a previous pool builder who left us high and dry took our money and didn't finish their work. This put us in a position where we had to "start over". We reached out to Foley Pools and Kevin Foley came in and treated us like family. He took over and made what we thought would be impossible to an amazing backyard that our kids can enjoy for years to come! He helped us build a pool, spa, water slide, cabana, and basketball court. Every detail was considered, and he was honest with us up front on what things would cost and let us decide what we wanted to do. When the project was done, we still had a couple things we wanted fixed and touched up and he made sure every detail was fixed to our liking and was kind and respectful through it all! He has a great team of people working with him and we have enjoyed our experience with every vendor and person he had come to our home! I would give Foley 10 stars if I could! Thank you Kevin and team for making our dream yard finally come to fruition! Ryan H read more

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Just finishing up our project and as expected, this project has exceeded expectations. Looked at some other pool contractors, however decided to give Foley the opportunity, mostly for the whole designing process and for what was requested, pricing was in line with our budget. I would suggest giving Foley Pools the opportunity, from Kevin Foley to John Supplee, the service has been unmatched. read more

Worst pool company ever, horrible customer service and terrible contractors who do very poor work. Once they get your money, you won't hear back from anyone regarding your complaints. I dealt with Dylan Foley who promised the moon and stars, then once you sign the contract the entire process goes south. Horrible, horrible company the quality and value of what was promised and provided was nothing more than lies. read more

Foley built our pool 4 years ago, they do not stand behind their work. Cracked and shifted wall issues as they do not properly build foundations. One LED light fails, they charge $600 labor for 2 man hours repair, then tell me second light is failing and it will be another $900 at end of job. They do not take care of their customer, just seek to take your $. Pool lighting failing as they use sub-par lighting materials. Have to fight with them to just to do what they are contracted for. read more

Foley Pools has to be the worst pool company I have ever encountered. A family member of mine worked here for them, doing all of the extra jobs the "bosses" didn't feel like doing. The unprofessionalism is beyond me. They would make him work up to 12 hour days and how do they repay the hardworking individual? Firing him a day before Thanksgiving. Over text. No written warning, no communication about what to do next time, just fired him because he requested a couple of days off almost a month prior. The unprofessional manager, Edwin Flores, didn't remember this (even though he wrote him a text message with the dates) and instead of taking accountability and ownership, he and John Soupee decide to just send a text letting him go. These employees depend on a check week to week, so to do this over the holidays is absolutely monstrous. No heart. I wasn't going to mention this, but since they clearly don't care about the people who actually show up for them and that job, I will. Because my family member worked there, I recommend the company to a friend who needed her pool maintained. Corbin Hayward, was the employee who was responsible for this job. Her pool before Foley looked so much better. Her pool after was always green, the hard work they did was sloppy and clearly rushed, and not to mention, they charged her for things that were due to their own mistakes (they caused multiple rust stain due to the sloppiness of this job). Did they get rid of this employee after this instance? No, they kept him and let him go do other people the same way. I just want to bring some attention to the way Foley does their jobs. They are sloppy, unprofessional, and run when theres a problem instead of fixing it. If you want to take the chance on a company who does their customers AND employees dirty, then yes Foley Pools is the perfect company to help you. read more

Pool tiles fell off after less than 2 years. Warranty expired. Foley pools wanted $600 for repair. Concrete cracked. Sealant peeling away. Grout between stone caps has fallen out. Pool has been professionally maintained every week without fail since completion. This did not stop significant deterioration. read more

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All went well during the build, but now I'm sitting here going on 5+ months chasing them to replace a light that hasn't worked correctly from install. I have to chase and chase and chase to get them to move forward with the next step on the repair and then once they do that step weeks go by before I hear anything again and then I have to start chasing again. Plus we have already had 3 water leaks in the first 5 months after build! They don't stand behind their work and didn't do a quality job apparently. We had another pool built by a different company and didn't have a single water leak in 8 years and I never had to chase them for a warranty claim. read more

Service requested: the first 90% of the pool project was exceptional. The last 10% has been extremely disappointing. Having been abandoned by another pool contractor at a prior residence, we did a ton of due diligence with Foley. Everything went well until the end of the project. We had to ask over and over to get final installation of pool equipment and then discovered that what was installed was recalled. Foley did eventually send someone to fix the defaulted parts with the equipment manufacturer. As the summer progressed, we discovered that the landscaping irrigation was installed improperly. We have contacted Kevin Foley several times as our agreement stated that there is a 1 year guaranty. At first we were provided with the contact information for the irrigation contractor who never called back or showed up to fix it (his name is Antonio) and then called this to Kevin Foley's attention. He said he would create "a request to fix" and "put pressure" on Antonio. We never heard another response and have texted several times with zero response. Again we feel abandoned on the last 10% of this project. Good luck to get another, reputable contractor to show up to fix another contractors faults. Kevin Foley and the company I'm sure do a great job for all of the new home builders in the northern metroplex. We specifically asked Kevin if we would get great service even tho we weren't a mass home builder and we were provided guaranteed service. Big mistake! I would not recommend Foley Pools for customized service! read more

Have known the Foley family for 20 years. They do great service and construction and take care of my pool in Dallas to the highest standard. There are a lot of pool companies out there and the fact they have been around for over 35 years speaks volumes about their commitment to quality and customer service. By no means is any pool company perfect, but i know they strive to be and have thousands of happy pool owners to back it up. read more

Foley Pools - Pool & Hot Tub Service Near Me - Prosper, Texas

Over twenty years ago Foley Pools designed and constructed our pool and other than normal wear and tear, had zero issues with its craftsmanship. We recall the experience back then to be stress-free and straightforward. 2024 was time for a remodel and after comparing bids, we chose Foley because of our initial experience and not chasing the lowest cost. From Aaron (sales) thru John (construction) they were exceptional on communicating and hitting timelines. They bailed me out of a few issues caused by another contractor working around the pool area and flexed their schedule to meet mine. Five Stars all around! We highly recommend Foley for construction and or remodels (before / after pics coming when landscape is done) read more

I used Foley Pools for my backyard pool and living area. Took 8 months in lieu of the estimated 3 months and a threat to get attorneys involved if they didn't finish it. I should have known then not to use them to do my weekly pool cleaning and maintenance. My pool has now been green for over a month and a half( coming up on 7 weeks). Two weeks into it being green they told me my chlorinator wasn't working and they could send someone out for an additional fee to fix it. I agreed and two weeks later they finally sent someone out and "fixed" it for the additional fee. It's now two weeks past the fix and it's still green. I have called to talk to someone and didn't receive a call back. I have emailed several times with pictures of my green pool and no reply. At this point I'm going to cancel and find someone else. It's amazing how there is no customer service any longer. Guess they are just making too much money to care. read more

We had a very successful experience from start to finish with Kevin at Foley Pools-from the 3-D design process, to choosing the materials and colors, to the start of construction, to the communication via text, phone and their builder app, and to the completion. John provided outstanding on-site-support throughout the build. We had no trouble with messes in the street or the alley while Foley was building. They expertly maintained all construction activity/materials in our backyard. Pool equipment is top quality. We enjoyed our "pool school" with Shawn when everything was done and are now enjoying our new pool and hot tub. Thank you Foley Pools. read more

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We moved into a home with a pool. We were looking to renovate and replace plaster with Wet Edge, replace the mastic and waterline tile and we went with Foley Pools b/c a friend had them build his pool 20 years ago and his experience was great. Their estimate was in the middle. The pool turned out nicely and we like the results, however the process was very frustrating. Sales staff is good and pleasant to work with but I made a mistake by not requesting a copy of the construction project plan after I was notified it was completed. I was told this easy renovation was a two week project, but it was actually 5+ weeks. While that may sound as though I'm being a little unforgiving on the timeline, if I hadn't kept calling when days would go by with no one on-site it would have take much longer to complete. One thing I did notice afterwards, when we mentioned Foley Pools to other pool service providers (electricians, pool cleaners, landscapers) - the response was lukewarm at best. read more

I highly recommend Foley Pools. This family owned business has awesome customer service and many years of industry experience. My custom inground pool was completed in 5 months. Amazing..... and its beautiful.... Love the design. Most importantly, my family loves it too. If you are looking for a quality and reliable pool company in the Dallas Fort Worth metro area, you need to hire Foley Pools. read more

Foley Pools - Foley Custom Pool - Winner - Pool & Hot Tub Service Near Me - Prosper, Texas

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Not a good company never return call no one care been almost 2 years never completed what they say they will do. Very disappointed at Foley pools. ( my new pool) read more

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our neighbor is having Foley install a pool. During the process they continually left the street across from our home very dirty with clumps of dirt and grass which we had to drive across going to and from our home. They also turned their equipment around in our culdesac, driving across our lawn several times. We called, got a recording and left a message with our concerns, asked for a call back but never got a call. If you use this company, please look out for your neighbors because it doesn't appear they do. read more

We just moved into our home and the pool was just finished... or at least was supposed to be. It seemed to be working fine but the pumps stopped working and it has been sitting green. The previous owners informed us the pool was built by this company and gave us their number. Someone came out once and said they were going to put in a work order for all of the items not working. He got it working, it did for about a week, but now it's completely off and green again. We hired another pool company to clean the pool but they said the pump needs serviced and is not working. This is a brand new pool and does not work. No one ever came back to service fix it. We have called, written emails, called again, called the owner, etc. They always say "they're slammed" this week but someone will be out. No one has shown up. We called again this morning and spoke to a woman who assured us someone would be out this morning. It's now 3pm the Friday before the 4th of July and no one has called or shown up. We've called her back but she has not returned our calls. We have a green pool and no clue how to fix it even though it's brand new. We have kids and we're hoping to have it up and running for the long Fourth of July weekend. It's a brand new house and new pool, we certainly should not be having these issues. I absolutely would not recommend this company. read more

Foley Pools - Pool & Hot Tub Service Near Me - Prosper, Texas

WORST POOL COMPANY!!! Pool material is horrible, workmanship TERRIBLE and SO many excuses!!!! Foley didn't have a lot of pool material to choose from and what we ended up picking for our finishes ended up looking TERRIBLE!!! SUPER disappointed!!! When getting quotes even if you find a place a bit higher GO there you will be happier in the end!!! SO SO SO disappointed!!! WORST experience !!!! read more

STAY AWAY FROM FOLEY! I am still dealing with litigation 18 months after the pool was completed from the damage they did to neighbor's yard and utilities! They took NO RESPONSIBILITY for the negligence of their crews! If you choose Foley Pools, you better expect to pay thousands of dollars more after they leave. Worst company ever! read more

DO NOT BE FOOLED! "FOLEY'D". This is the WORST Pool builder in North TX. by far! (Not an exaggeration). Once we signed the contract and they got our money the true "Foley Debacle" reared its face. Communication all but stopped almost immediately. From the very first "dig" we had issues with them not showing up when scheduled and showing up randomly without telling us (we have dogs so not good). This continued throughout the build process. It did not matter how many times we went to the owner "Kevin"; he was useless and only repeated lies the entire time saying he would take care of it (whatever any number of the 27 issues "it" was at any given time). Three times we had to call them back to re-level the travertine and still they didn't get it right. The travertine itself was less than construction grade (not what we ordered or what they showed us during the sales pitch). I'm terribly frustrated that I didn't demand they take all the crap travertine back and replace it. Chipped corners on every piece, very bad edges, and overall poor quality. They even came out and tried to fill some of the worst pieces with a brown urethane sealant...just awful. When they were cutting the travertine in the yard, they directed the huge amount of dust towards my AC units which in turn sucked it up to the point that I had to have them professionally cleaned. Foley told me to just wash with a hose! Didn't even bother acknowledging it could have long term repercussions regarding the units. The capstone around the edges of the pool had deep pits and very sharp edges where they were supposed to be bull-nosed smooth. They filled these with some off-color material and did a horrible job. They didn't even bother sanding them smooth. If left like that anyone getting in or out of the pool would be sliced up and bleeding. I had to clean up all their construction debris many times over during the build process as they wouldn't show up for weeks (unless I hounded them to do SOMETHING!) and as mentioned before, I have two dogs that needed the yard. They told me during the sales pitch (The Big Lie) they would regrade my entire back yard after the build and then re-sod with the same grass. Well, that didn't happen either. They didn't grade the yard at all and sodded over the tracks the backhoe left without smoothing that out! To make things worse they didn't even sod but 1/2 the area they destroyed! They told me that the other half was up to me to do! After arguing with them for a few weeks I caved and bought another pallet of sod (They were responsible for that, not us). Nothing drains as it should. I'll have to get a professional landscaper in here to fix it all. They also destroyed my sprinkler system and I'll have to fix that myself as well. Foley had access to the back yard through our ally entrance where they took down the permanent fencing and used pallets to block it off when they did show up for work. They put up the fence before the travertine and rock work because they didn't want to keep rebuilding the pallet fence every time they left (I had to call them many times because the dogs were able to just walk out through their awful pallet fence building). So, they parked a large trailer with rock, travertine, and other heavy materials right where I park my truck. They left it there for over a month! When they finally moved it out, they didn't even clean the driveway. It had scrapes and chips all over the place and they even cracked the driveway. They told me that they weren't responsible for driveway or walkway access breaks (in the contract) but they fixed it because I threatened to sue their sorry company. The drains in the travertine were clogged and didn't work, the cut travertine around the drains was just awful and they didn't fix them. Everything floods when a heavy rain comes. The tile laid down between the hot tub and the pool didn't cover the width of the ledge because they didn't pour the ledge the right width. So, they decided to split the difference with the tile and leave huge sharp edges on either side (pool side and hot tub side). I did get them to fix that after many texts, emails, and phone calls. We've had many issues with the pump hoses and heater malfunctioning, and I can only pray they're fixed for good now. Since the build we've had to have them out because they covered a live sprinkler head with the travertine which caused water to just burst out of the ground and flood the area. Who knows what damage that caused beneath the travertine? We're still dealing with this awful company because when I backwash the system my front flower bed and yard flood with water and sediment. They didn't line up the P trap and have yet to fix that. If you use FOLEY....BEWARE!!! They have lied, over promised, and under delivered in EVERY aspect of the building process. DO NOT USE THEM! I STRONGLY RECOMMEND YOU USE SOME OTHER CONTRACTOR!!!!!! Update: The stem wall/retaining wall around the backside of the pool has started read more

My pool rusts, they will not honor a single warranty, my retaining walls leak, my decks are cracked, my tile is falling off, they deceived me into entering the agreement by promising to lay plywood when the trucks enter my driveway which they did not and caused thousands of dollars of damage to my driveway, Lacy Raspberry drove a front loader back and forth on my driveway with the skids down, causing more damage. I paid $140,000 for this project and they refuse to return my calls. They never registered my equipment leaving me with no equipment warranties. BEWARE, BEWARE call 972-679-6667 if you want the details. I have sued them for Deceptive trade practices as John Foley, Kevin Foley, Daniel Schantz all have lied to me and will not honor the written contract even though they have been paid in full. The deception is very thorough on their part as they refuse to honor the written warranties in the agreement. read more

Foley Pools originally installed our pool in 2013 with John Sr. In 2023, we hired Foley Pools to remodel our pool. Would definitely NOT recommend them to anyone. John Jr. is not running the business to the standards of his father. If you do choose to work with them, DO NOT let Kyle be your project manager. read more

Terrible communication. DO NOT ISE FOLEY POOLS. They have been horrible to deal with. Our build took way longer than they quoted without any explanation and terrible communication. Since construction was completed we've had constant issues with our pool and cannot get a response from their warranty group. They literally do not answer the phone. I would NEVER use this company. Our pool is turning green and we're going to have to hire someone else to fix all of the issues that Foley pools never fixed. read more

So I installed a new booster pump and could not get it to to work. It turns out I wired it for 120 instead of 220. We asked Foley to come out and have a look. They told us the pump was bad and charged us 135 dollars. My friend came over and looked at it, rewired it and bam it started working. Thanks Foley! read more

We had Foley Pools remodel our pool. They did not do many of the things we asked for; we had to get another company to correct error; they had to come out to fix the pool equipment, and their own repairman stated the wiring had been done wrong; Finally after firing them, they still sent out a weekly cleaner who yelled at my wife. Throughout the entire process their communication was simply terrible. read more

We went with Foley based on their 30 years of experience and the fact they are a family owned business. Neither of which ended up being beneficial. This company does not seem to have anyone with experience currently and there customer service is horrible. The Foley difference that they boost about must only apply to a select few high dollar jobs. The 100K ones like ours are just holes in backyards that they are over working their employees with. We signed our pool contract in January of 2022 with the intention of starting to dig in March of 2022. It is now February 15, 2023 and our project ended. We had leaks in our feature wall which I'm assuming were fixed but there was no communication. Our booster pump is leaking, our pavers look like they are 30 years old, our plaster is discolored in many areas and there is a nice footprint in our tanning ledge! Since our home was a new build the designer used the plot plans to design our pool. After many calls trying to figure out what the delay was our designer finally called us in to do our selections meeting in April. We picked everything out and were excited to build and tried to be understanding that Foley was busy. In May I received a call from the Owner Kevin Foley he said our sales guy had quit but he was going to take care of us and Zack Klika was going to take over our project. We should have ran then but June 4th 2022 they started the dig. Zack made no changes to the design from our first consultant other than small additions that we requested. Little did we know the design was not planned out well. This was our first time building a pool and since Foley Pools has 30 year of experience we trusted that the designers knew what they where doing. Due to how the sun hits our backyard the tanning ledge should have been placed on the opposite side. We also ended up with a overflow pipe that sticks up past the coping and is exposed due to what I'm told was the slope of our yard. The drainage against our fence and into our neighbors yard is a mess and they told us would be thousands of dollars to correct. At this point we were being told things would be handled one way by the guys in the field and something completely different from the office guys. The whole build process was very long and we had multiple people overseeing our project. The Buildertrend system they use is just a checklist for the office guys. The dates were never accurate and weeks would go by when no one would show up at all. Our pre walk and dig day were with Josh McDonald who was very knowledgeable and communicated well with us. We were then passed to Adam McGuffie during the shotcrete phase who would visit for just long enough to take a photo without getting his boots dirty. Next, we had Neil Atkinson the same day Foley introduced him as a new hire on Facebook and Instagram they sent him to our back yard alone! I'm not sure if he got any training? I understand everyone has to start somewhere but Foley has taken on so many projects they are really overwhelming their employees and it does not allow for even the slightest level of customer service. Both Neil and Adam could not answer any questions we had and they were always rushed because they had so many other projects. We have a pool and that I am grateful for after the huge investment we made but the process was grueling and I foresee many problems we will have to address as time goes on! When I looked for reviews when considering a pool builder I saw nothing but good things so maybe this is just a bad time for them. Since building with Foley I have met many people that have had also had a bad experience and their reviews are not here so it is possible this review will be taken down quickly! read more

We signed up for what amounts to a complete renovation. We had a pool without a hot tub, aging plaster/tile/coping, and a pool deck with the "cool deck" overlay chipping off. To put it simply, the finished product from Foley Pools is exceptional. In terms of timing, we signed just before the end of the year and started demo in late January. Everything was ready to use again near the end of March with the final touches done around mid-April Our experience started with Tyler Foley helping us with a complete redesign. They were able to find a way to build a hot tub attached to our current pool and plumbing. This was demonstrated with a 3D rendering. It really helps to have a visual of what the project will look like. Tyler took a good amount of time to go through all our design options. We really appreciated that his feedback on the choices was honest and based on experience of what would look good and not always just upselling to a more expensive finish. It's important to remember that in any large project, there will be snags. In retrospect, this is where Foley really came through. Our PM was Elijah, and he was simply fantastic. He was always very responsive and did everything possible to make things right. read more

I am just beyond frustrated with this company. DO NOT BUILD with them! Their communication skills are awful. They don't take accountability for anything! I have paid them over $150,000 and they have not even finished the completed build of the pool. We made our last payment over a month ago, we have had numerous people out to review our "punch list" which includes items that should have been completed from day 1. I'm at the point of taking legal action. It felt like a bad idea to give them final payment a month ago with so many things outstanding and I should have listened to my instincts. I have been more patient and given them more grace than what they deserved. Save yourself some time and energy and work with ANYONE else! read more

We contacted Foley Pools to design, build and advise us. Our initial contact was Cole Oliver, Design Consultant who took us through their process, with extreme attention to detail. Our primary interest was a no hassle, no surprise, turn key operation in a pool appropriate to our lifestyle. We also wanted someone we could work with, in collaboration and be very responsive toward building a trusting ongoing relationship. From beginning to project end, Cole far exceeded our expectations. Project Manager, Blake Hayward, was the "star" of the show. He takes great pride in his work, was responsive all times of the day and communicated almost daily in keeping us informed of project development every step of the way. His management skills are top notch and he insists on getting the job right first time, every time. He is an expert in pool construction, very determined and always on the job. You can't ask for more. In addition to pool construction, we needed to complement our patio area increasing a sanctuary, where we could relax and enjoy our new outdoor space. Foley Pools provided us with Trifecta Landscaping who completed irrigation system, landscape design and implementation. David Garrison was our landscape architect and "a gift from heaven". His counsel, advice, access to materials, design and implementation was exceedingly professional, highly leveraging his institutional knowledge and expertise. The work was done within two days! In summary, we were very pleased with the performance, reliability and outcome which was delivered far beyond our expectation. Special kudos to the Foley Pools team of people assigned to our project - all top quality, dedicated personnel that take pride in their work. read more

We decided to go with Foley Pools based on our neighbors recommendation as they were a 3x Foley customer. Being I new pool mom, what won me over was everyone at Foley's we're so responsive to every small or big concern and completed very call with a resolution. Blake Hayward is an exceptional service manager, despite various issues in the past two years he is always responsive and solution oriented. There are so many pool companies but there are fewer that stand behind their work and leave a customer feeling so glad to have selected Foley's Pool. From the owners to the receptionist and all the service team, I have felt so supported. I would high recommend and would definitely be a repeat customer as my neighbors. Many thanks to Blake! read more

I have heard great things about Foley so was excited to have them quote a pool and outdoor living space for my home. I had my appointment with Cole Oliver on 6/11/2020 and was very pleased with the design that we did via the 2 hour zoom call. We completed the basic concept of the outdoor space during that time and I was even provided a very detailed price. I was told he would add landscape to the design and email everything over to me. I reached out on 06/12/20 with a few changes. No response to my email. I reached out again on 06/23/20 inquiring as to what the next steps were. No response. I understand that everyone wants a pool right now. However, the design and estimate were essentially done and a simple response to my emails would have been appreciated. read more

We are so happy with Foleys pool,the cleaning people are excellent ,last week they change my usually pool guy and i call and complain that i wanted my old cleaning guy Angel, he is the best and we feel so constable with him and today i was so happy to see him back,thank you foleys for listening to our request read more

Buyer beware........This is the WORST contractor/pool construction company!!!! Do not use, they are good for the ole bait and switch, they are liars starting at the top of the company to the bottom of the company, they have the worst subcontractors who will come and destroy your yard and don't repair it. I don't know how they are in business, customer service sucks, communication sucks, the company sucks!! Listen to the bad reviews here so that you don't have to deal with the headache, I wish i would have. read more

I wish I saw these reviews prior to selecting Foley Pools. Foley was more expensive than competitors but we felt it would be more customized based on the sales process. It's been an absolutely awful experience and I really don't know how they're still in business. Here are a couple of examples: -We're on our 5th project manager (been building since Sept) and I'm not sure who it is. There has been zero communication on a plan or progress. There is one gentleman working in the field who has 40+ jobs To supervise. -Our neighbors called the police because the tile sub not only drove over their grass and spun out once but twice (over repaired sod). Foley then had the audacity to tell us we'd need to purchase more sod because our contract didn't have enough to repair the neighbors. We put a 'do not enter' sign up and left several voicemails and emails. -They installed the wrong tile on our spa/hot tub and have yet to replace or provide us with a plan -we sent several emails and texts regarding drains being missed and not installed. We didn't receive a response until recently when they realized they'd have to tear up the entire patio (that was newly built). Kevin Foley texted us at all hours trying to get us to agree to their 'revision'. When it was HIS emergency, he had all of urgency in the world. Now we can't get a returned call or text or email. I could go on and on, but it's very similar to other reviews. Zero management, zero communication, messy site, trash everywhere, dirt and mud in the street, destruction to neighbors yard. worst of all there is no end in sight. We're going on 8 months (we're told 4 mos) and there is no plan to complete. Please save yourself the money and headache. This is such bad business, I would hate for someone else to go through what we're going through. read more

This is the WORST contractor/pool construction experience I have ever had... in fact, I would argue this experience is among the worst regardless of service or product. I STRONGLY RECOMMEND YOU USE A DIFFERENT POOL CONTRACTOR TO BUILD YOUR POOL! The company and their subcontractors will make countless mistakes and they will need to redo every aspect of their contruction more than once. I can share countless examples and pictures of their poor craftsmanship. The company and their staff are highly inefficient, lack any accountability and customer service + communication is almost non-existant. I can share communication history of the five different PMs that rarely responded. I had to chase this company down for any/every response. Be warned there is no supervision of subs at your property. Most are inexperienced and have no overall regard for the quality of the project. Oddly, I have never had crews sleep in wheelbarrels before... but there were countless days with or without crews working so it wasn't surprising. Not once did I see a crewmember clean up the site at the end of the day. The worst of the experiences involved my NEW neighbor. I expressly instructed them, and paid extra money, to not disturb/damage my neighbor's property, specifically the fence and yard which had newly installed turf. As came customary with Foley, there was no regard for property or opinion... they stacked tons of dirt against the fence, their excavator bucket hit the fence and dropped material onto the neighbor's new turf. Repeated agreement to pull and repair fence panels and repair turf eventually became lies as they categorized damage as nominal. I eventually and reluctantly told my neighbor that my weeks (months) of attempting to resolve have stalled ( 3 mos. quickly melted into 6 and counting). My neighbor is considering legal recourse against Foley. Feel free to reach out to me for more information and valid reasons to avoid this contractor at all costs! read more

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I never leave reviews, positive or negative to any company, but Foley has gone above beyond to earn my time to review them as worst company on the planet. I have been asking about fallen tiles and a busted light for a year now and was told they'd let service know. Yes, this next part does happen after the winter storm and I do realize that all pool companies are busy and parts are hard to come by, etc etc.. but don't think I'm out of line in my complaint. They sent someone out to do a pool check after the storm and charged me $85. While I appreciate being proactive, I would've preferred they ask me first. They charged an $85 fee and didn't fix anything. Their tech called me saying he was doing the check and all looked fine.... so I asked him, "What about the water feature pump that isn't running?" Oh, I'll let you know. He called back 10 minutes later saying it was a loose wire. I got home that evening and everything was working. The next day the water feature wasn't working again and hasn't since. I called them and they said they'd let service know. Either that didn't happen or service didn't care. I called again a couple weeks later - nothing. I called again the next week about some more tiles popping off - nothing. My service on 3/25 was skipped. This happened to my neighbor as well. This happed once before, but let it go. Since this was the second time, I called and told them what happened and that I didn't want to be charged for the skipped service. Was told they'd let service know and take care of it. No call back and was charged in full for the next month. I've left the broken tile in the pool next to the spa, and so far the tech cleans around it and I haven't been reached out to about it. On 4/22 I sent an email outlining my concerns and that I understood they're being busy, but I'd like a call and reason to remain a customer as I'm also in the market for a pool resurfacing and mastic repair. As of 4/28, no response so I called and let them know I wanted to cancel service. I was told service wasn't available but that she would write a note on a pink sticky and they would call me back. Friday morning 4/30 they came by to clean after missing Thursday. I took my lunch break today 4/30, to drive to their office as apparently either messages don't get delivered or they don't care. Since I have no faith in their follow through I hand wrote a note saying that service was cancelled so they could sign it. - Because if I get charged for the next month I want to show proof to the credit card company for the dispute. I walked in and the woman at the front asked what I needed. I said I need to cancel and she said she'd let someone know. I replied that I need someone to sign my paper confirming that it's been cancelled. She called someone in the back "Bryan"? maybe. She let him know and said it's been cancelled and I said, ok but someone came by this morning. She said they did it for 5/1. Ok... but no one acknowledged that fact or called me like they said they would. I told her I'd like to get my paper signed or documentation confirming. She told him and he said that they would email. I told them ok, but I'm not leaving until I receive that or someone signs. She has a disgusted but sarcastic look on her face and lets him know. "He's doing it now" I wait as she turns around on the phone and starts whispering. I'm sure bad-mouthing me so I can't hear - as I doubt they're discussing their favorite chili recipe. She finally says, ok check your email.. It comes in as "Foley Pools: CANCELLATION NOTICE!! 5/1/21" I politely thank her for time and leave. I'm disappointed at no point over the last few months that anyone has made any effort to reach out to me or return a call. I had additional business to give them for remodeling the pool - and they still didn't care. Only when I go there in person do I get results, and even then I'm not worth the time to come out and apologize or speak to me - just an email where I get yelled at through the subject line. In case they claim any of it isn't true, I have all documentation including but not limited to phone calls with dates, times, durations, and emails showing the above. I'm sure when you're about to spend $100k+ they'll be the most attentive and offer the best service. However, that's just to get you in the door and sell you. Save yourself the headache by taking the time to reach out to other companies. You'll thank yourself later. read more