Excellent in every way. They are responsive, flexible and fair priced. It was too easy!read more

Reasonable prices, professional, and they show up on time or you will get a call apologizing for…read morebeing late. That rarely happens. They're great.

Mr. Fallon has some of the highest care and attention to instruments. Whether it's one he is making…read moreor an instrument he is restoring. I've played several violins setup and made by Mr. Fallon and have always come away impressed with his quality of work! Wish he had stuck around in Houston longer! Honest and hard working! You will not be disappointed!

Impressed with the quality of work. I had a bridge and a sound post cut for my cello, and it has…read morebeen sounding incredible since. I'll be sure to visit him for any adjustments I need, and I'll recommend him to any students and friends as well.

It's been awhile since I needed to find jewelry and it seems like after Covid, many of the high end…read moreprivately owned jewelry stores closed up. Yes, there are the big box stores but I have usually shopped at the private stores. I was in need of earrings and did a search. I found Lake Country and decided to drive over to see what inventory they had. Driving up to the store immediately made you wonder if you were in the right place as it was a well manicured farm, farm house, outbuilding for another business and the stand alone jewelry store. Country looking building. Walked in to see show cases outlining the front room and in the back was the repair equipment. I was treated immediately by Michelle and she asked me all sorts of questions to try and narrow down my search. Showed me many options and explained the differences. I needed something special for a birthday that would also be used for an upcoming wedding and eventually I found exactly what I was looking for. Never any pressure. We discussed pricing and they wrapped it for me. And the gift...her eyes were wide as saucers when she opened it, and she loves the earrings. Great experience and I will come back here for other items in the future. It is worth the visit if you are looking for high end jewelry.

Jeff, the owner was very nice, but over promised and under delivered. We brought in 2 watches at…read morethe beginning of April to be 'tuned up'. He said it would take 6-8 weeks. After 3 months, I called and they weren't ready. After 2 more weeks, I called again and they were supposedly started but not done. A couple more days went by so I called again. One watch was done, the other one was not. After 'hemming and hawing', Michell gave the phone to Jeff. He said it would be at least 2 more months if they could even work on the second watch. It turns out he didn't have tools or access to parts for that watch. It was like pulling teeth to get him to admit that! His work seems to be good, his communication is abysmal. We had him close up the second watch and took it across town to another jeweler to get this one worked on. Very disappointed!!

I just had a link taken off of my watch band, and the watchmaker, Diego Rael, was wonderful!!!!read more

They helped resize a ring I was giving my daughter for Christmas...they finished it in time and…read moremade sure to call me. They also helped with replacing the small stones in the ring. I can't say enough on how wonderful their service is.

Fast and professional service that you don't find a the national chain stores…read more When I dropped my ring off to be resized they said it would be about a week. Two days later I received a call saying it was ready and it fits great. Looks great too!

Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the…read morecustomer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!!

Scott resized rings for both my husband and me. He did a perfect job! Also, it was done in a timely…read moremanner at a fair price. Yes, I'd recommend him!

Fixed my bracelet for free! Nice place to shop Or get…read morerepairs on good jewelry. Trustworthy . Close to New Berlin even though In West Allis. I like the parking . Can park in front of store so walking minimal.

I've been a Kessler's customer for 30 years now. When my fiance and I first went to choose a…read moresetting I had no idea what I would like. Grandma Carol (now happily retired) walked me through a variety of styles taking note each time of what I liked and didn't until she presented me with a set that combined all the elements that had made my face light up. With my part done my fiance went back and looked through the loose diamonds until he found the perfect center stone. They serviced my ring repeatedly over the years. Sizing it up while I was pregnant and back down after my babies were born. They repaired a shank that cracked because I wore my ring to the gym while lifting weights and repaired a prong that I snagged and bent. For our 20th anniversary we had a custom enhancement made that made me fall in love with my ring all over again. I have other pieces from Kessler's as well: earrings, several chains and my favorite cross necklace. I hadn't needed anything in several years, but am now looking for another piece of bling. I showed up at the Brookfield store and was greeted by Ari who was able to read my mind and guide me to the perfect ring for me. She ordered one brought over from another store and has done some incredible logistical coordination setting a loose diamond into a Kessler's setting. There are a few extra costs when the center stone isn't purchased from them (cost to set the stone and an appraisal fee), but that seems logical to me. They are and will continue to be my jeweler!! I've never had a bad experience at a Kessler's store!!

Nice local jewelers with good products and great customer service!…read more We were wedding band shopping for my fiancé and really appreciated the customer service and staff friendliness at Kesslers! I love that they maintain their products for years to come with free polishing and rhodium plating! If you're looking for jewelry, give this locally owned chain a try! Happy Shopping!

I went to Sullivan Jewelers to purchase a watch battery- they are only 5 dollars (and some change)…read more I've never seen prices so low but was super happy with the quick and professional service. When I showed my watch to one of the associates, he admired how unique the bezel looked and commented on it. You can tell the employees here are passionate about jewelry and watches. While I was waiting for my watch battery to be replaced, I took a quick look at all the gorgeous pieces that they have at the store. I noticed unique antique pieces as well as gemstones and diamonds. A gorgeous pink tourmaline piece caught my eye and I fell in love with how unique it looked. The next day I found out that the ring had a spot on the metal and I brought it back where the amazing jewelers fixed it up! I will definitely be returning to Sullivan and I'm really glad small businesses like this exist! It's about care, selection, and the quality of the pieces. Thanks again!

I discovered Sullivan through a friend of a friend. They mentioned that we should check out this…read moresmall shop before going anywhere because they were the best. The recommendation did not disappoint. Buying local is important to me. I compared their rings to many other big-box stores and I found that at Sullivan's, you could customize the bands and it would be more cost effective. More importantly, you wouldn't be getting something that EVERYONE else has. The service was great. Over the course of a couple visits, we had a few people help us, including the owner Jeff. Jeff was friendly and personable in our experience. He even polished up my partner's old ring at no charge after we purchased our new ones. I'm surprised there aren't any reviews yet for this shop. I definitely recommend checking it out before going to department store.