Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the customer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!! read more

The moment I walked in their beautiful store I felt welcomed and important as a first time customer. The staff is extremely knowledgeable and trust worthy. I wouldn't recommend another other place in the area. read more

Paul's Jewelers - My USAF ring they brought back to life!! - Jewelry Near Me - West Allis, Wisconsin

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They buzzed us in at 330, i asked if they have an earings like one i lost and said no. i asked do you have other ones i can look at. he responded with "nope cant help you we are about to close" and kicked us out read more

You know what they say, always trust a business with a dog, if you stop in on Fridays and Saturdays you will be met by hands down the best greeter-Luna! The staff went the extra mile to assist me in finding the perfect new ring. They have a lovely collection of jewelry, and the friendly employees made me feel comfortable without any pressure to make a purchase. while also ensuring I was well-informed. It was a fantastic experience-looking forward to having Paul's be our families jeweler. read more

Paul's Jewelers - Luna-Paul's Jewelers weekend Greeter - Jewelry Near Me - West Allis, Wisconsin

I came into Paul's to get a diamond ring made for my partner for our anniversary. I was greeted by a lovely puppy along with smiling faces and some of the best customer service that I've ever received! I told them my budget and roughly what I was looking for and to my surprise, they led me to their lab grown diamond case and it was history from there! They worked with me in making a beautiful lab grown diamond ring and the best part of it all was that they helped me save money and stay under budget, it felt amazing! I had enough left over that I decided to have them make her a matching pair of earrings as well! Needless to say, I will definitely be coming back to Paul's Jewelers as well as recommending them to all of my friends! read more

Experienced excellent service! Bryan Frieman, the gemologist was very helpful. Has my Dad's ring, a treasure, cleaned and the end result was stunning! Ended up purchasing a new ring because I was also impressed with their selection! I totally recommend for any of your jewelry needs. read more

Fast and professional service that you don't find a the national chain stores. When I dropped my ring off to be resized they said it would be about a week. Two days later I received a call saying it was ready and it fits great. Looks great too! read more

I stopped in to look for a Valentine's Day gift for my girlfriend. The store felt clean and recently renovated, with an impressive selection in the cases. At first glance, I was worried that I wouldn't be able to afford anything, but I was surprised to find out that there were many amazing pieces within my price range. The employees were helpful and not pushy to get a sale. They respected my budget and worked with me to find a piece of jewelry my girlfriend would like. I left having a whole new perspective on jewelry stores, and will definitely be returning to buy something for myself! Thank you Paul's Jewelers! read more

So after visiting the Beauty Base which is located above Paul's Jewelers I decided to stop in and see what they offered. I told the women what I was looking for in a ring and how I was open to real or lab diamonds. She then proceeds to go on a rant about how she only does business with real diamonds. Never asks me a budget or shows me anything and then pretty much says good bye.... left there feeling pushed out and I was just trying to tell her what I wanted. This was a waste of my time. So if you decide to go to Paul's. Be sure not to mention lab grown diamonds or you'll get no help. read more

The owner and staff were professional & friendly. Thank you again for the beautiful work that you've done, my wife loves her new rings!!!

Vivian was extremely knowledge, professional and personable while appraising my engagement ring. We will definitely be back and make this our local jeweler while in WI. Amy & Derrick read more

My family and I have been going to Paul's Jewelers for over 20 years. Watches, custom-made necklaces, and my engagement ring. One of a kind! Vivian also helped my husband and I when I lost my diamond, and put me at ease. From the insurance, to a new, beautiful diamond for my engagement ring, she took care of everything. I send all my friends, family, and business clients to Paul's Jewelers due to their honesty and trustworthiness. I highly recommend this local, family owned jewelry store! read more

Fantastic customer service. Had my beautiful sapphire ring cleaned and fixed. It is just beautiful. Also having a pair of aquamarine earrings made into pieced earrings.I can't wait to wear them. Thank you Vivian. Janet read more

Very nice and helpful staff. They also have good deals on some very beautiful pieces. I highly recommend Paul's Jewelers.

Vivian is fantastic. Her team at Paul's sized two rings, appraised two other rings, engraved a custom money clip, 4 custom silver cast medallions. Vivian remembered that I would need chains for the medallions and already had them picked out! I provided bits and pieces of old jewelry, that has family history, Paul's incorporated into beautiful art that I wear or use. Couldn't be more pleased. I broke one of my rings cutting trees down, they fixed it in record time. I apologize for ruining the work, but I like wearing it all the time, and will continue to do so. Prices for jewelry work is reasonable, appraisals are honest. read more

I've been going to Paul's for 50 years. They are and always have been friendly, knowledgeable, and honest. They have also been helpful in recommending whether the items we brought in for repair are worth the expense, even if it means losing a sale. read more

Wonderful business with excellent service! I came in to look for a piece of jewelry to commemorate my 25th birthday and I could not be happier with the results. As an admittedly picky person, it can be frustrating to find jewelry that fits my criteria. The staff at Paul's Jewelers went above and beyond to help me select potential jewelry selections and worked with me to narrow down choices to my individual tastes. Soon we found a unique vintage Pink Quartz ring that I absolutely adore! It's become my favorite piece of jewelry and I get so many compliments whenever I wear it. The staff at Paul's Jewelers was wonderful to work with and they really listened and responded to my preferences to help me find exactly what I was looking for. They are extremely knowledgeable and the store offers a great variety of jewelry! Highly recommend their services and products! read more

The staff at Paul's Jewelers has always been of great help and service to all types of customers visiting the store. No matter what kind of jewelry suits your interest, the employees will spend time with you to pick out the best piece to take home with you. I personally love the touch of Greek culture and jewelry that has been a beautiful addition throughout the store. Overall, I definitely recommend choosing Paul's Jewelers for beautiful quality pieces. Whether you are looking for an engagement ring or a simple, yet elegant cross necklace, this is the right store for you! read more