Not a good place to work or shop. Workers are definitely treated like there useless and they let you know that. No better how hard you work something is always wrong if your in there click than you will make it if your not you won't be. FACTS customer's aren't treated the best a lot of people that in management don't know how to manage. The tension in the building is way to much and definitely not healthy but people do what they have to do to survive so you have to deal. read more

Stop Racially profiling people of color, Food City! Worst Grocery Store Ever! Was at a state park (Falls Creek Falls State Park) in TN. Asked a staff member at the park if there was a grocery store near the park that accepts Apple Pay. They mentioned @FoodCity, Crossville, TN. Decided to drive to Food City but found a #FoodCity closer in #CookevilleTN. Entered the store, picked up a banana and a prepaid Visa gift card. Proceeded to checkout lane to pay for items using Apple Pay. I asked for $700 to be placed on visa gift card. The Assistant Manager (Danny Whitson) was called and came to the register. He asked for my DL. I shared it with him. After carefully looking at my DL, he said "I am not giving you any money." Shortly thereafter another guy -- husky, short, mid 50ish came to the register, looked up at me and asked for my DL. I asked who are you? He seemed belligerent and pulled out a ID card wallet from his pant pocket and hurled it on the counter. I looked at the paper card-it read "Steven Houston, Loss Prevention Security, District Mgr, Knoxville TN, Food City." The cut out paper card was neatly tucked inside a well worn ID card wallet. After carefully inspecting my DL he, Steven Houston stated "we are not giving you any money." I asked why? The AM-Danny Whitson again stated "you are not getting any money." They both repeated this several times in unison as shoppers began to notice me. The security guard left the the counter. I took my iPhone and begin recording the incident and noticed there was a huge recording monitor right above the counter/my head. The AM walked away from the counter and followed the security guard who noticed I was filming them and hid in a corner of the store. Several minutes later the AM comes out of hiding and walks back toward the counter. He passes right by me as if I were invisible. I said sir, he comes back to the counter. I asked why am I being denied the right to use #ApplePay? He, Danny Whitson- AM looks at me and ask me to "leave the store." I was in shock and asked to speak to the General Mgr he asked why. I replied it feels like I'm being selectively targeted. I decided to leave and upon leaving the store, I mentioned to Mr. Whitson I would be sharing the video I recorded on social media, which he replied "You can't do that w/o my permission." 5-10 ft away from exit door I was approached/swarmed by (3) police officers. One officer stated they received a call from FoodCity that "someone was trying to get a bunch of money and was acting suspicious." I explained to the officer what happened and while speaking to that officer another officer interjected in a semi aggressive posture and demanded "I get out of the store, leave now." I felt threatened and feared for my personal, physical safety surrounded by (3) police officers. I left that store almost running thru the parking lot. Parked across the street from #FoodCity and broke into tears. I must've cried for about an hour until my eyes were so swollen I could barely see. I felt crushed, hurt, humiliated and terrified from this event. Called corporate office several times, no response I'd like to know why was I denied the right to use ApplePay. Why was I asked to leave the store when I did nothing wrong. Who made the decision to call the police and why were they called, and when did " $700 become a bunch of money?" I believe I was racially profiled because I am a person of color. read more

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Food is ok. Prices are decent. Customer service is abysmal. The restrooms were clean. This grocery store also has a Starbucks and a food court. The Starbucks drinks were made quite well and the baristas provided excellent service. The food court associates provided terrible service. The food in the food court was subpar. It tasted very greasy like old burnt grease. The food seemed like it was sitting out in the warmer for a long time and was very dry. The grocery store has a lot of food items available plus seasonal decorations and alcohol. The self checkout process was a pain. read more

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Grocery store that is clean and well stocked. Food prices are good. Staff are helpful and app works well.

Awesome selection in product. Store has a vast selection of everything. Morning breakfast to eat in or take a way. Coffee shop in store: Love this place read more

I think I hit a bad day. I usually like this store. (1) Cashier was young male and unfriendly! He turned my take out salad upside down (messy oily on outside of my container), and rang up my one box of strawberries as two! ( 2) Next...there were 2 lanes open, both with big full shopping baskets. May I suggest one lane for 10 items or less. (I know self checking, but sometimes I do not want that). (3) please restock the salad bar as it was 12:30 lunch time. My hope this bad review will help your store to improve. read more

Went in a little after 7:30pm to get balloons for my son's birthday the next morning. The store was not even a little bit busy at all. There were four employees (one of them, possibly a manager), literally doing nothing but shooting the breeze in front of a checkout stand. I asked them if one of them could fill up some balloons for me and they said they could not because their floral person was gone. I used to work at a grocery store as a bagger when I was 16 and we would fill up balloons for people when the floral person was gone. It's not rocket science. Any moron could do it. Such Horrible customer service.. if it is a store policy that they are not supposed to fill up balloons then the person who wrote the policy should get a new line of work. This ridiculous lack of customer service and lazy behavior makes me want to take my business elsewhere from now on, which is what I will do. read more

Starbucks is at it again. My drink comes with cane syrup asked to change it to classic syrup. Instead, tried to charge me 80 cents for a syrup swap. Someone one needs to get this store trained ASAP. Overcharging is a crime. You don't make up your own rules, Food City. read more

Used to have a great salad bar and hot food bar. Went down hill. It's not fresh, staff has changed for the worse. I blame management. Will not go there again. read more

Nothing really special; a little cluttered and junky looking. Prices seem very high, and inside looks a bit like a Dollar General.

deli personnel told me to go check the chicken tree instead of just serving me the chicken directly in front of me in the deli.