The sales rep Jared didn't do a proper shoe fitting and just asked what shoe I wanted. He was very…read morerude and seemed annoyed when he had to go back to the stock room to get me shoes.

I have been going here for at least 10 years. Getting shoes…read morethat match how you walk with custom molded insole is a game changer. No more going to a chiropractor for adjustments. The VIP membership is worth it if you and other family members are buying at least a pair of shoes each year. The custom molded insoles go in my work boots too. Road Runner is the only store I buy walking/everyday athletic shoes from. Never have an issue here, I like their socks too.

the selection was vast for local products. the service was knowledgeable, thoughtful, and…read moreresponsive.

The tall gentleman who helped me gave me great suggestions. Great experience and lots of options…read more Thank you

Pros: Next to H&R Block in strip mall…read moreEasy parking Lots of shoe options Friendly, knowledgeable staff Cons: Limited clothes options Not a ton of sock options either When has stuff gotten so expensive for running gear?! Pro tip: Good for residents of this area, but other Columbus Running locations seem to have more stock in general.

young man who waited on us was excellent in customer service - he listened and advised on the…read morepurchase which was a pair of running shoes with cleats - the high school junior switched from high school soccer to cross country. sibling a sophomore cross country running for 4 years also asked questions and provided input. great experience until we were checking out and i made a comment about taking 30 seconds of sophomore time - a totally different clerk waiting on other customers said LOUDLY it is almost impossible to take off 30 seconds in running, and then she whispered something to the customers she was waiting on and they all looked at the 3 of us. here is the deal we came in for shoes (and gel) not unsolicited advice from not a cross country coach. by the way the 30 seconds reduction for the sophomore's time, is a personal goal that the high school coach has said it totally doable, and coach provided a plan towards achieving that goal! your staff with unsolicited advice caused a conversation between the 3 us, and we decided to ignore her. We will be back have shopped there since the store opened - we are 3 generations of runners.

Finish Line. One of those chain stores. Still, I find that most shoe stores have a few designs…read moreworth checking out. Finish Line is no different. I usually head straight to the casual section, that's where the more modest styles seem to reside. I can't get down with moon shoes, air bubbles, all that jazz. They have overly helpful staff, almost to the point of annoyance, cheap socks, and a decent frequent shopper program. I used to get gift certificates on my birthday. I'm sure I still would if I ever bothered to update my address. Somebody's getting cheaper shoes than they might otherwise.

Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's…read morelong overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. My son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. My son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. A real bummer, places needtobeethical

Amazing street ware store! Beautiful shop, great selection of brands, super friendly employees!…read moreStop through!

This location was amazing!! I feel like each location differs with what they have and how much. I…read morealways recommend trying out the different locations if you can't find what you are looking for at one. Awesome staff. Clean. I would go back. We were looking for new or freshly used irons for golf. Keep up the great work!! The value is pretty reasonable.

I shop for my softball bat slowpich and baseballhelmet and baseball bag batting gloves the service…read morewas really good and they were friendly to support and help me out by selecting the products I would return to this location anytime and recommend this store location on East main Street in Reynoldsburg to anyone thanks for caring to help me I play special Olympics Franklin County Flyers track tennis soccer basketball softball I will recommend you to my fellow athletes who are adults and kids you can be assured that you will be getting more business from my teammates

My visit to this store on Hamilton Rd. in New Albany was easier than I expected. At my age I am…read morevery particular about my feet. Saylor waited on me and what a pleasure! He was kind and patient, and after my evaluation he recommended 3 different shoes. He explained he reasons for the shoes he chose for me and was right on the mark. The shoe color I chose was out of stock for my size but Saylor assured me I would have it quickly, delivered to my home from the Lewis Center store. Not having my size in stock is the ONLY reason for not giving 5 stars

Overall, I liked the experience and would come back. The evaluation process was interesting, and…read morethe consultation went smoothly. Afterward, we looked at a variety of shoes, and I appreciated the selection and Zach was helpful and knowledgeable. During the conversation, I mentioned my doctor had recommended that I check this place out. That's when I realized I should have received a 15% discount, but it wasn't applied.Maybe I didn't spend enough. The store didn't have my size in stock for the shoe I ended up choosing, but they were able to order the shoes from their Wooster location. Prices are around $150+ for shoes, and inserts are optional at about $50 a pair. I would shop here again, and they have several locations around Columbus.

As a guy, this was the best shoe-buying experience ever. No one bothered me. (One employee quickly…read moreasked if I needed help, I said "No," and from there I was left alone.) I found a couple of pairs of shoes I liked, and my size (11-11.5, but basically everything from 9-13 was available) was there on the shelf to try on. I found shoes that fit, waited in an appropriate line (just the right number of cashiers, where I waited for a few minutes, but not too long), and easily checked out with a really nice cashier, and went on my way. This review may only apply to me, and people like me: that don't want a ton of interaction, but a good selection, and a quick, pleasant checkout experience. But if that describes you, this is a great shoe store.

I really don't like shopping. The soles of my boots had holes in them and were completely failing…read moreapart, so it was time to bite the bullet. My mom gave me a $20 off coupon for DSW when I was visiting, so we stopped here when we were visiting the in-laws. It's a very big store compared to others I've been to. There was a large selection which was nice and the staff was friendly and helpful. It also want better crowded which I definitely liked. I found a pair I liked, but they didn't have my size. They said I could buy them online, but they were on clearance in the store and not online. When I asked if there was anyway I could order them in store and have them shipped for the store price, the sales women said they weren't supposed to but talked to her manager who said it was ok. I was appreciative of how accommodating they were. Because of that, I was able to get new boots for a very reasonable price of $40. While I don't like shopping, it was an overall good experience here.