this isn't a store you can just go to during their open hours, new customers can only be seen on…read moremonday's by appointment. i've got some serious foot issues and was excited to get fitted for some new shoes only to be turned away.

The guy is really good will have you right don't pass him up He will fix you up you will be…read moresatisfied

Personalized customer service. Great selection of comfortable shoes, especially Danskos. They…read morerarely have sales which presents a bit of a challenge but they shoes are high quality.

I spent $183 today at the store (10/26/25) I am a old customer and I not only buy my shoes my…read morefamily also purchase from this store. Customer Service was very poor and I was treated poorly. This is not what is expected from neighborhood store. Customer service must be paid attention to for customers regardless of race and color.

Very large shopping center near bart. Great mix of stores and great neighborhood…read more Macaroni Grill, Sees candies, grocery store, junky retal store - Ross. Mostly I remember hanging here with the kid brother when he lived a few blocks away. Starbucks and such. Good neighborhood. No crazy like in lesser cities.

Great atmosphere to shop, few good places to eat, farmers' market on the weekends are epic! Great…read moreway to pass the time & soak up the sun! It's easily accessible both by private & public transportation! I would recommend this place to pass the time on a Sunday.

Lots of parking in this small shopping center. I am here to…read morereturn a pair of shoes that are too small. No problem with returns. I was waited on promptly and got fitted for a bigger size shoe without hassle. I had custom orthotics that I bought with the original shoe. I was told that my orthotic would be too small for the new shoe. They promptly made me a new bigger orthotic at no cost. Thank goodness for no hassle VIP membership I purchased. I appreciate the excellent customer service provided by Gabriel and Samuel. These guys are well trained with making it hassle free for me. Yes, I could buy shoes elsewhere, but with flat , senior feet, I want to be sure I get the proper fit. My only sad comment wss that they did not have my shoe size in stock and they will ship it to me. This happened to me last time too. They had to ship the shoe to me.

I had a strange issue with the footbed of a pair of Brooks that I bought 2 months prior which…read morestarted poking into my toes, so I came in to see what could be done. David at this location was so incredibly helpful and patient with me. He brought me replacement options and discussed them with me, really helping me prevent choice paralysis. I was really grateful that he and his supervisor worked with me on the return and VIP sign-up as well. I really recommend this place for their customer service alone. I've been here twice now and have been blown away by their great attitudes and conscientious assistance. Thank you for your help today, David!!

Nice facility. Organized. Selection is great. Better value than I expected. Surprised how big this…read morelocation is.

Associate 016279 was great! Informed me on how to get 10% off my big purchase and enrolled me. I…read morehad been to other Skechers and they never even offered it until my experience here. Thank you so much! Will be back at this store again. I found better selection here compared to San Leandro location.

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

Quite frustrating experience with their online order process now…read more I ordered some bike tires on the website yesterday, which clearly stated 'Pick up at Berkeley within 1 hour'. I never received the 'order ready for pick up' email'. So later in the day, I called the store and they said that my items are having to come from another store. Why did the website say it would be ready in an hour then? Further, the guy said to check back tomorrow. It's now tomorrow and my items are still not in. Now I'm being told it will probably be a couple more days. Seriously, what gives with their inventory process? It is very clear that their website lies and I would be very concerned about believing it if it says that you can order and have your order ready to be picked up in an hour, or even that day....

This Marshalls in El Cerrito, California is hands down one of the best I've ever visited. The store…read moreis spotless, bright, and incredibly well organized from the moment you walk in. Every section -- fragrances, handbags, shoes, cards, home décor, and seasonal items -- is fully stocked and beautifully arranged. The displays are neat, the aisles are clear, and the merchandise is easy to browse. You can tell real care goes into how the store is maintained. The deals are fantastic, with great discounts on top brands and new inventory throughout the store. Even the smaller details stand out -- the restroom was clean, tidy, and well stocked, which shows how much pride the team takes in keeping everything in order. The staff deserves special mention. Everyone I interacted with was friendly, helpful, and genuinely welcoming. They made the shopping experience comfortable and enjoyable, going out of their way to assist without being intrusive. This Marshalls sets the bar high for what a retail experience should be. Excellent organization, great prices, and wonderful customer service -- I left completely impressed and will definitely be returning! I travel all over the USA, I always try to find Marshall's and look for the inventory and how the store status. This store is the number #1!!!! It's a must visit!!!!! This Marshall's is going to be my go to store.

I came to this store location for the first time. To my surprise, there were lots clearance aisle…read moreareas at this store. The most that I have seen in the Bay Area. Other stores usually only have one or two rows on clearance, this store had at least four or five aisles for women. I didn't have time to browse through everything, but if I have more time next time, I would browse through the clearance racks. Overall, the store was clean and descent.

Called to see if they could repair my Danskos & the owner himself answered! Genuinely family owned…read morebusiness, & passionate re their work. My resoled Danskos are totally supportive & comfortable. They also polished the tops to a beautiful sheen. I got my shoes back faster than expected @ half the cost of a new pair. Highly recommend this company!

Thank you for adjusting Mora's leather collar!! Will be back for some cute clogs we saw!read more

I entered this store with a goal of purchasing well-fitting walking shoes for a two week vacation…read morethat will involve lots of daily walking. I had the pleasure of meeting and receiving assistance from Brian. He is very knowledgeable and low key. For the first time, I had my feet scanned and he recommended the New Balance 960s. They fit great. They fit even better with insoles; Brian explained the benefits of swapping out insoles while traveling. Then I saw a cute pair of Dansko closed toe sandals. Tried those and they were perfect. And then I bought a Baggallini cross-body purse. Got a big discount on the purse, a discount for buying the insoles, and a great price on both pairs of shoes. This store has a small but purposeful selection. I really enjoyed my first visit and will be back!

Great service and selection from a family owned company that's been in business since 1919.read more

Slightly better experience at this Ross. I think they've been working to reduce the heavy handed…read moresecurity at the door. Plus I found some good stuff and got the 10% off Tuesday Senior discount! Although the cashier didn't make me show my ID so should I be a little offended that I look over 55? :( Found some white Converse today $36.99 and a couple of cute summery shirts. This location also has a lot of religious t-shirts, especially in the Plus Size section. Not my thing but interesting who they think the customer is here and at the Richmond Ross.

They set up their own rules in this location to restrict return which is not approved by the HQ…read more Here is the proof! Unopened food and cosmetic products are RETURNABLE!!!