Customer service is horrible. Online showing store opens at 10 AM. Employees decide not to open…read moreuntil the entire mall to open until 11

Piss poor customer service. Bought thousands dollars worth of World Cup items for my kids and their…read morefriends and can't exchange a poorly made hat worth $35 with a receipt. Doesn't have the management quality to speak to the customer directly. Do not spend your money here.

I visited this store to make a return of a purchase. The store was relatively empty and the two…read moreemployees behind the counter were as useless as attempting to spend a three dollar bill. It was Tuesday afternoon and they were too busy doing nothing to simply look up the transaction. Never again, I'll stick to JD, Footlocker, Champs, and any other store that sells sneakers.

This is based solely upon my only visit and it was to return. I couldn't find the debit card that…read morebelongs to it because it's on my phone so I never have it on me. I have bought about five or six pairs of shoes online during one of their sales and two of them just we're not gonna work out for me. I couldn't find the other pair but I found one pair and I had a half day off today, so I tackled running some errands and I wasn't sure if I had the correct receipt because the packages came in like multiple arrivals and also they look like they were worn when I got them they looked something was wrong right so I put them on I was gonna wear them and I just didn't like how they fit, but I did walk outside of my apartment onto the pavement, and then I walked back so they were worn in that capacity but like worn all day no so I took them back. they were a little bit like they look like they're worn I said guys it's not about the money just give me the credit. I said they came to me. Kind of worn. I got them on sale. They were satisfied with that. I mean, that means I'm gonna buy more shoes right so I was taking care of. It was easy Peezy lemon squeezy and you should stop by. They have a lot of really cute shoes in the sale is really good. I mean I got six pairs of shoes for $230. I mean that's an amazing value.

Went to Skecthers Yesterday and purchased three pair of comfortable walking sporty tennis shoes…read moreVanessa greeted me professionally and with a pregnant belly (smile) took care of me with major deals, great team and clean business Go check out the team Respectfully OG Semaj A real One

So I went into this location at the Fox Hills Mall (yep-that's what OG's like me still and forever…read morewill) refer to this mall by. That said, I went in and bought two pairs of shoes-no issues there. The product is solid, so if you go to a Skechers retail spot you shouldn't really come away too disappointed. The only issue at this location is a lack of personnel, or staff. Two nice ladies did the best they could, but they were still somewhat overwhelmed, and I could only imagine what the level of customer service would have been like had a major rush of sorts occurred. In any case, a decent experience overall, but one that can be improved big time by a hiring a few more people perhaps.

I went into Vans today and was greeted by one of the most professional salespeople I've come across…read morein years -- Luis Casanova. Let me tell you... that young man was a breath of fresh air. Luis wasn't just professional, he was patient. The kind of patience we used to get before the pandemic, when customer service meant something and people actually looked up when you walked in the store. He treated me like my time mattered, like my questions weren't a burden, and like helping me was part of his job -- imagine that. And even though they didn't have what I was looking for, he still made the experience pleasant. I left feeling hopeful... like maybe, just maybe, good customer service is making a comeback. Vans, hold on to Luis -- employees like him are rare these days.

I have shop Vans many, many times especially this location in Culver City since is close to home…read more My daughter had just visit the Grove and said they had great Memorial Day sales. I decided to stop by around 6:12pm and boy was I ever DISAPPOINTED! No one greeted me, no one approached me to offer any assistance or talk about any sale. At first I thought it was me two others came in n no one was welcome. Three employees were busy at the register talking down on the company and how "we the customer " change our minds all the time. One had put her two weeks, may be that's why they were worried about selling anything. I was quick upset, I did want some Sandals and a sweater but I rather save my money and go somewhere else, where at least I get a "Hi" Vans needs to do better.

I placed an order online over Black Friday weekend which was cancelled shortly afterwards. After…read moreattempting to contact the company through their online portal numerous times they refuse to resolve the problem and continue to reply with what seems to be an automated response rather than an actual person. This is some of the worst customer service I have experienced and I suggest everyone refrain from making an online purchase or any purchase from them at all. I have supported Undefeated for over two decades, but now I feel like I no longer should. I previously disregard the negative reviews I have read about this company from Yelp and Trustpilot, but now from my experience it seems as if they are true. If this company was truly Undefeated, as the moniker states, I would think they should have 5 stars and satisfied customers but clearly they do not.

Went to Undefeated SM after many years of not having visited this location or area. So glad I did…read morebecause they had the 1st colorway of the Nike Air Max 270 I have been looking all over for. The light bone/hot punch/black colorway. They are sold out in my size everywhere. Undefeated was clutch. Got to meet and talk with Alex the manager and he is super cool. Young guy and just a pleasure to speak with regarding all things shoe culture. Really appreciated his time and I will for sure be coming back to the SM store more often... I'm an old customer of Undefeated going back to its inception of their first store on La Brea and I've been loyal ever since. I know the owners, the managers and have made so many good friends with the crew over the years. All good people. Located on Main St between a nail salon and what used to be Gap back in the day then became American Apparel. I didnt check what it is now. I definitely recommend going to Undftd when in the Westside and looking for footwear. They have a great selection of shoes. Some are limited to Tier Zero sneaker stores like Undefeated, some are their own collaborations and others can be found more readily. Their clothing line of cut & sew apparel is very well made. The quality is evident. You will see. The tees are always fresh and the hats have become a staple for folks that know. Metered parking out front and around the way.

I love Steven Madden shoes. My Steven Madden shoe collection includes cute flats, sexy boots, and…read morerelatively comfortable stilettos. I usually don't shop at the store unless they are sales or promotions. The shoes are typically sold at retail price, and I have found better deals at Macy's or online sites like Zappos. I was searching for blush colored pumps at least four inches. I was browsing on their website and saw there were some on sale for $49.95 with a regular price of $89.95. Since they were clearance items, they are final sales with no returns or exchanges. So I decided to check if the store reflected the sale prices online. They did. The clearance rack was great that I had the intention of purchasing one pair and ended up with three pairs. I do prefer shopping here on the a weekday because it's less busy. On Saturday, it was super busy that I waited a while to get my size. Although the attention of the staff was here and there, they were all very nice when they finally gave me their attention.

The staff is unfriendly towards a friend who was in their purchasing a pair boots as a gift for her…read moreniece. The staff's appearance- good grief. The majority of that staff should look in the mirror prior leaving to go into work you're representing a retail store of any kind they should not dress as such. Perhaps the dress code is in order for that location and a class on how one should Speak with customers is in order.

Very poor customer service. The woman (she said her name was "G") who says she's the manager -…read morewhich I'm suspicious of since it's rare to get such bad customer service from a manager - refused to return my shoes since she alleged they appeared worn. I had worn them only in the store and in my apartment. They are spotless (see photos). She started arguing with me and said she would only exchange them, which is crap since if they're good enough to exchange then they're good enough to return. Not to mention this whole problem started because they gave me the wrong size (I requested a 12 and got 11) and I didn't find out until I got home. This was my first experience, and certainly my last, with Call it Spring.

Call It Spring sells nice shoes at a decent price. I've been buying shoes from them for a couple…read moreyears now, and even the oldest ones are still wearable. I know these guys are operated by Aldo, so the quality of shoes isn't half bad. Not too sure about their dress shoes, but their casual shoes are simple, easy to wear, and comfortable. Usually when you buy shoes they'll try to upsell you with some sole inserts, but I've found their shoes to be just fine without them. This location is nice and clean, right across from Adidas. The employees were friendly and helpful and were quick to help me get my shoes and ring me up. If you're a guy and in the market for some decent shoes at a reasonable price ($50-$80 I would say for most shoes), then check out Call It Spring!

I had a terrific experience at this store. My mom's gifted bag needed servicing and the store…read morehelped me resolve the issue within a week (typically service requests can take over a month to be resolved.) The staff is so kind and they have a decent amount of inventory. I will be back!

My friend and I went in on a whim, as she told me that there are some scents that I have to try…read more Security guard was friendly as he opened the walkway for us to enter. Immediately greeted with a warm smile and a hello. As we walked our way to the fragrances, an associate came up to us and apologized that they were busy and there were three customers ahead of us. We were fine as we weren't rushed for time and they took our names down on their iPad. I noticed that the associates are all.. HAPPY! It must have been good timing as I looked around and saw that the sales associates were friendly, talkative, open with their customers. Overall, it was a great visit and I will be sure to return to this location.