I have had an incredible experience at this location…read more Buddy has to be the most helpful employee I have ever met at a men's warehouse (or any clothing store). He was an expert, incredibly professional, and knew my sizes just by looking at me. He helped me find the perfect fit and made sure to get me the best prices. I will absolutely come here again. On top of that the store was clean and had great selection! I'm sold!

Got a suit for a funeral and they ordered the completely wrong size, then when I tried to return…read morethe jacket they wouldn't take it and said "it was worn" mind you I ordered a 48L and they gave me a 42R, If I could give 0 stars I would.

Of all the different Dillard's stores, Rolling Oaks Mall is the least busy compared to all others…read more. I like Dillard's choices for gowns and other items. If I need something from Dillard's and don't need to visit any other stores, I just go straight here. Parking is easy, the staff can help you easily bec it's not crowded. The staff are helpful, and I get the attention I need and questions answered up until I have to pay for my purchases. It's clean as well. It's one less star, because there were items that I thought they might actually have, but they didn't.

It actually has a great selection of clothes but the staff are so weird they follow you everywhere…read morewe had this white fat guy follow us everywhere. The staff is just very strange Not sure why is it because we're Hispanic? You're in a mall this isn't a Louie Vuitton store. Most likely won't ever go back here again.

Horrible customer service it was my first time and I am EXTREMELY DISAPPOINTED…read more The worker was rude..her tone was very sarcastic and when I asked her about certain merchandise

Clerk refused military discount. Said I had to give my phone number. My phone number was already…read moreleaked on the internet and the leak said it was from hot topic. I never needed to give my number for a military discount at any other hot topic until this one. Do not go to this hot topic. Go to North Star Mall instead. I will never go here again. With everyone's information being hacked from their website you would think that they stop demanding phone numbers.

Attended the much anticipated Grand Opening today!! Tons of men's & women's clothes, accessories, &…read moreshoes, all gently used at discounted prices!! I talked to the clerk who said the line was wrapped around the building this morning prior to opening at 10am. Must've been around 200 people!! Well-organized into sections such as dresses, blouses, shirts, leggings & athletic wear, pants, shorts, some belts, hats & purses. Mostly designer names. Alba checked me out after probably a 20-minute wait in the line. She was bubbly & told me about the business & if I had any questions. They take in items for you to sell as well. Employees will give you a quote in a separate area near the entrance. Check it out!!

This store was dirty, the clothes were dirty and very worn. I waited almost two hours for them to…read morelook at the clothes I wanted to sell. The items I took in were clean and wrinkle free, all were designer labels, in pristine condition, many had only been worn a handful of times. As I waited to be helped I wandered around the store to see if I might want to take a store credit to be able to get more money for the clothes I was selling. I am not exaggerating, I would not have purchased one item I saw and believe me, I had plenty of time to look! The girl who looked at my clothes to buy just wadded my clothes up rather than put them back the way she received them. I could not say enough negative things about this dump. Don't waste your time!

Kat helped me find my perfect size when I was unsure and was so helpful! They were very sweet and…read morepatient. Thank you Kat!

We went in there to buy a pair of Doc Martens for men and the lady asked is there anything I can…read morehelp you with and I understand courtesy but when you're pushy about it and you come ask questions and you're too aggressive with customer service it just makes the environment really bad it's too aggressive for sale so we walked out. This business is not good. I would recommend it if I could give it.

I'm not sure if it was just me, but the vibes in H&M were super off and as a result I left without…read morebuying anything. The one employee that was up front did not speak to me when I walked in, even though she spoke to other people. I didn't think anything of it at first, but later I took her a vest that someone had worn and left makeup on. All she did was look at me weird and nothing else. As I tried on clothes, I realized that the sizes really only went up to 12 with the occasional 14 or large which is dissapointing. It had been a while since I had been in an H&M and I likely won't be back after this experience.

While I understand the frustration that can accompany customers heading into a retail environment…read morewithin the last 30min-1hr prior to closing. I have been in these same shoes, in different retailers. *HOWEVER* we entered the establishment a full fifteen prior to your POSTED HOURS OF OPERATION-which *means* you are to serve customers and guests with the same amount of courtesy, energy, and RESPECT that one would utilize during the middle of a shift, the beginning of a shift, the WHOLE SHIFT for whIch you have been scheduled. ALL PURCHASING CUSTOMERS are DIRECTLY RESPONSIBLE FOR PUTTING MONEY IN YOUR BANK AND FOOD ON YOUR TABLE. PERIOD. We went into the store knowing exactly what we were looking for -the discount bin for a few items that we missed the last time we had entered the establishment. As we were confirming that you still had our sizes on your discount racks (because we love clothes that fit, don't we?) I could not help but notice that a three of your floor associates -who were not working in the back area, but standing around-decided to (in a very obvious and projected fashion ) verbalize the closing time. This was a passive aggressive slap- border lining on actual aggression. What was stated verbatim was "WELL look at the time it is 7 o'clock." So please check your schedule 1/25/2021 for your floor walking "customer service " associates schedule for a closing shift. And yes the " " are a slight at these employees as they provided us nothing worthy of the term. As I walked away with my side-eye in full effect and stank face looking right at them, I made sure to also project (very much meeting them with the same aggression) "I know how to look at a damn clock." We did not ask for the names of these three associates in the back. Quite frankly, we had better things to do along a *memorial* dinner to attend. Your employees need sensitivity training -that is 100% a given. They had no idea what the people who just walked in have been going through. Had I been *anybody* else- with a little bit more of a ghetto streak for example -walking away saying "I know how to look at a damn clock," would've been the least of their worries. I question whether or not this location is worth visiting at any time for any reason. I will commend the front end workers. The cashiers were very pleasant and discovered that I was part of the rewards program resulting in an additional discount for my purchase. That was the *only positive experience* I had in your establishment today. Note that it is 7:16 now in the evening. By the time we reached the front door of the mall it was only 7:08(literally across the entire mall). This is how impatient your back of the store workers were. Sensitivity training. Soft skills training.** Get it done**, otherwise the fear of being yet another failing store in a very unoccupied mall, should start setting in very soon. NOTE: BOTH RECEIPTS COMPLETED transaction AND PRINTED by 7:01pm-Making ANY snide remarks laced with vitriol absolutely unnecessary, and shows the value your floor associates place on their positions-little to none.