Do not go here!!!! I have been going to the previous owner Annie, who is amazing, for a few years…read more So I had an appt today and assumed it was with Annie. So when I showed up I realized that Annie wasn't in. Another woman was there. I am assuming she is the new owner, and she was incredibly rude. She literally pushed me into the massage room and when I asked to use the restroom first she was very irritated. I then went back to the massage room. She came in and asked me to pay first. So no problem I gave her my card to pay. She then asked what tip I was adding. I said $15 which was over 20% on a $70 massage. She gave me back my card and said that wasn't enough. She wanted $25. I said that 20% is good for a massage. She got very angry and kept saying $25 tip.This went on for a few minutes. I was seriously blown away that we were even having this conversation... so then she grabbed my card out of my hand again and went to leave the room to run it and that's when I had enough. I asked her to please give me my card back and told her I was leaving. She got very angry again and threw the card at me and slammed the door to the massage room. I couldn't believe this was happening. So I came out of the room and asked her name. She wouldn't give it to me. I then saw a young guy come out of another room and asked her for a receipt which she refused to give him. He was very frustrated and left. I then asked for her name one last time and told her I have never been treated like this before. She refused to give me her name. She then started physically pushing me towards the front door. I'm blown away! She should not be in business. If by some chance Annie is still the owner and this woman works for her I hope that Annie sees this review and fires her ASAP! Worst customer service experience of my life!

A strange experience. Not sure what kind of business they are trying to run here but i have an…read moreidea. You have to pay upfront, then get an average massage in a cold room for about 35 mins. Then as others have mentioned the discussion about tip starts, she basically wanted the same amount again before continuing the massage! It's a ridiculous way to run a business and they'll never get any return customers. Going to places like this for a sore back is likely a bad idea on my part anyway but occasionally they are ok. I got dressed and left.

Excellent massage therapists, friendly staff, super clean facilities. Can't ask for anything more!read more

I have been going to Elements in Ridgefield, CT for over a year now and I have not been…read moredisappointed. I am a member and am very happy with the membership benefits. Easy online booking, gentle phone reminders about appt. Front staff are all excellent. Kind and really want to help clients. Every massage I have had has been professional, relaxing and the facility is spotless. The customer service is exceptional.

Went to Darcey for the first time the other day and it was such an amazing experience! She is so…read moresweet and extremely personable. The massage was great and sooo relaxing. Highly, HIGHLY recommend! Cannot wait to go back next month! :-)

The Ridgefield Spa is the ultimate place for facials and more. It has an amazing vibe with a…read moreboutique, personal and cozy feel (hot lavender towels!), with the most latest and greatest skin care! Darcey is incredibly knowledgeable and knew exactly what my skin needed during and after. She is the Facial Goddess! The facial packages are a very good deal that includes anti-aging, beauty and relaxation all in one. Kathy P.

We're lucky to have this in the neighborhood. It's no frills, but the place is spotless, and prices…read moreare very reasonable. The massage, very similar to the tui na places in the city (but nicer), was professional and effective. It's cash only.

From the owner: We’re happy to share that our massage spa is now under new ownership as of 06/07/2025. Our new…read moremanagement team is dedicated to creating a peaceful, clean, and professional environment where you can relax and rejuvenate. Whether you’re a loyal returning client or a first-time visitor, we truly appreciate your support. We’re working hard to bring you better services, skilled therapists, and a refreshed experience. Come visit us and feel the difference! Thank you, lisa Owner

I have been going to Virginia for at least a decade, and I have never been disappointed. She is…read moreboth caring and professional. She listens to what is bothering me and plans out how to use the time most effectively. She will offer suggestions on stretches that might help the afflicted areas. I enjoy the new suite as well; it's cozy and relaxing, with soft music in the background and plants along the window sill. I don't know if it's the table that heats or the blanket, but that is very comforting on a cold day. Virginia offers gift certificates too, and I can't imagine a better gift.

What a little gem this place is! Place feels brand new; so clean and modern. She has a HEPA…read morefilter to keep air clean. Love that it is one client at a time - makes the experience very personal and professional. You don't feel like you're just another customer. Virginia has a wonderful personality. Very professional, yet personable. She has a heated massage table, which I have never had before. It was great to get the chill out of me! She gave me a great massage - felt better immediately! Highly recommend and I will be going back.

It was enlightening and I felt much better after I done with the session . I liked her personality…read moreand her caring manner

So worth every penny that I invested in this. I was dealing with a lot of emotional issues that…read moreheld me back from being my best self. Her virtual hypnosis sessions finally brought me to a place where I can start my healing journey and improved my relationships with family and friends in way I always hoped to. Before it was hard to quiet my mind. She is experienced and knowledgeable. I always appreciate her sensitivity and no judgement. She worked with me and my budget and you can tel she genuinely wants to just help people. Thank you! Best, Adriel.

Another dazzling win for the nail bar at ab Ridgefield. Belen did my dazzle dry manicure today and…read moreshe did a fantastic job. She is so kind! Belen took her time and really shaped my nails and prepped them to perfection. I cannot recommend Belen enough. Such a lux experience.

Single process with glaze by AJ was absolutely professional and wonderful to work with, the color…read morecame out beautifully and I am very happy with that part of the service. Unfortunately ,my adult haircut with Jayden was very disappointing.The cut id uneven and not well executed,and it did not meet the standard I expect from such a reputable salon.I left feeling unhappy with the result. I hope this feedback is taken constructively.as I truly believe in being fair.AJ was excellent,Jaedyns' haircut was not.