I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

This place is amazing. Very clean and inviting. It's a very quiet and calming atmosphere. My…read moretherapist followed my instructions 100%. I highly recommend this place if you're looking for serenity and a good quality massage.

The environment is clean and beautiful, the masseuse is also very friendly, the Cici massage is…read morevery comfortable and relieves my back pain

I had the best deep tissue massage today. 10/10 recommend Divana Massage! Excellent service, very…read moreclean and the price is very competitive. Do yourself a favor and give them a try, you won't regret it.

Clean, safe, relaxing environment, good massage therapist, intuitive and professional. Good place.read more

Came in for a deep tissues massage due to tension in my back. They take walk ins so I came by…read more I was served with in a few minutes . The massage was very soothing and she got all my kinks out. I've been here a few times and it's always a great experience. Recommend

I love coming to Grace! Most places I've been to really drop the ball when it comes to "deep…read moretissue" massages, but this place never misses. I walk out feeling like a new person every time.

This is my first time trying out this massage place. The massage was really comfortable, the…read moreenvironment is clean, and the techniques are excellent. I think I'll come here frequently.

Professional & Friendly staff. Clean facility. Great…read morepricing for one hour & 90 minute massage.

I was experiencing severe muscle pain in my left neck and shoulders. I also have arthritis in my…read morelower back. I explained that to Apple, the masseuse and wanted the hot rock treatment on my lower back. While she did focus on my pain points, I found out that my whole body was jacked up. Apple did a great job and worked out the knotted areas. I will definitely be returning.

I received a great Massage here from Lucy and will definitely be back…read more I hit the gym almost daily and admit a stretching routine is almost nonexistent. I pay the price with a tight back and some lost range of motion and general muscle stiffness. After the massage my back felt a lot better and my body as a whole much more relaxed. It's nice to know I have someone that can understand my aches and pains when the need arises.

Went on a spur of the moment visit; they luckily had space for my husband and I without needing a…read moreprior reservation. We got the foot/back/shoulder combo which was about $65/person. The massage was great and included hot stones. This isn't a super bougie 5 star massage boutique; definitely has the vibes of a more no frills Chinese massage place, but the price for the quality is amazing and hard to beat.

The lady in the front talks to you with no manners and is super rude (jennifer) . I'm here for a…read moremassage not to be stressed out by the front counter lady.

This is the same owner as Total Relaxation massage and it's shady as anything. They send all the…read morewomen here from total and leave total as a men's massage parlour!! Disgusting and should be shut down!

Had a good time, love that they open late (10pm). Clean facilities, didn't smell bad, overall great…read moregiven the price ($60 for an hour back massage). Friendly owners.