Always late and sometimes no show buses. Simply unreliable transit company. No choice for us riders as there is no alternative.

The worst agency I ever road in my life!!! Never on time be prepaid to wait for over an hour, yeah it's the weekend schedule, but I never waited an hr for the 281 oh yeah don't even bother talking to a supervisor you save your brith and time. Because nothing will ever change, I have been waiting for over an hr for a bus that was suppose to show up at 11:24 I was at the bus stop since 11:15AM it's about to be 12pm I am still waiting on the bus 2 busses pass by on the other direction, I honestly never have this experience on metro when I lived in LA growing up, SHOOT when I miss a bus and the next one is here in Acually 12 - 18 minutes foothill gets worst every year that crazy read more

The 185 southbound to Puente Hills needs to hire drivers or something. For almost a year now, especially on Friday mornings, 90% of the time the bust doesn't on time from Irwindale Blue line station and rather than arriving at around 6:30 am, the damn bus arrives nearly 8 AM. No excuse and the time bus arrival app is useless!! read more

291 is always late. I always see the driver just sitting there 5-20 minutes before pulling up for the very first stop depending on the day. Which is insane considering how dangerous it is at that stop to just be standing for any length of time. read more

This is the most incompetent run bus line I've ever used. I take the 289 from Cal Poly University to a connecting bus to La Habra 285. The 289 is a gamble when it shows up about an hour later and the other day even the 285 showed up an hour later also. For some reason it's only this bus route that ALWAYS has an issue of not being on time or showing up. They provide CRAP SERVICE. DO NOT USE AT ALL COSTS. read more

Bus 188 was suppose to come now and it did but he didn't stop not even slow down he must of been going 45 miles hour speed how's he suppose to stop it's raining I am really upset I hope he gets written up that's horrible I am senior citizen need lighting this stop too dark I even put my hand up didn't help read more

Still unreliable -- busses come whenever they please or just don't come at all. Customer service will MAYBE give you a refund.

I not happy at all with foothill transit.every day I am supposed to be taking this bus in El monte on peck heading to Monrovia and half of time times.it doesnt come. I have almost gotten fired from my job and I call the company and they lie and tell me it passed when they don't and many times buses shut down. Today I have to be in Hollywood and this 270 bus never came.not only me but more people were waiting and I called and I was told it passed when it never did. I miss taking Metro bus These foothill buses are the worst service I ever have had to take. I even leave early for the trauma is missing it but I DO NOT RECOMMEND THIS TRANSIT TO NO ONE ESPECIALLY IF YOU HAVE A JOB TO ATTEND TO. I WILL MAKE SURE OTHER APPS AND COMPANYS KNOW HOW I FEEL. THANK YOUM AND PLEASE DONT RESPOND TO ME HERE OF THESE SERVICES THAT ITS OBVIOUS YOU GUYS CANT MANAGE TO HAVE A SUCCESSFUL BUSINESS. read more

Foothill transit 187 bus #2502 at 7:40 at foothill station on azusa station was Rude and didn't want to answer any questions about bus information ....we were stuck because of Bus detours which BUS STOPS had no info on street closure or bus detour!!! Some of us depend on the bus to get to work and depend on your services... Drivers need to be a little kinder or have better customer service... Thank you un happy customer read more

It's pretty annoying saying hello or good morning to bus drivers when they don't say anything back majority of the time. It's rare to get a nice driver. Some of the bus drivers seem angry doing their jobs and honestly get mad stopping at bus stops. This is the best motivator to get a car read more

It blows my mind how this company hires drivers that blatantly abuses innocent riders without no accountability. I boarded a foothill Transit bus at the Montebello Town center one night at 7:30 p.m. In an attempt to pay the fare I was struggling to insert a dollar bill into the machine because the machine would not take it. I stood there struggling for 2 minutes and the bus driver did not once attempt to assist me. Instead he insulted me and told me don't act like you never rode a bus before. I looked at him and I said point blank dude you see me struggling with putting the dollar in the machine and that's all you have to say? You couldn't even help me instead of making crazy remarks. Only then he reached out to help. But he had a crooked smile on his face like he thought it was amusing disrespecting a customer like me. Something's wrong with drivers like that. They must be on medication or have some kind of behavioral problem. The foothill Transit should look into drivers like that because they are a danger to the public. read more

This bus system is absolutely garbage. There are too many times where a bus driver has just ignored me and drove past my stop. When stops are closed, there are NO signs indicating it's closure (I had to look on the app). It's about a 50% chance that you get an unwelcoming bus driver that doesn't even say hello when you say it back. Terrible system, I'm never coming back. read more

TERRIBLE Service! I'm coming from Orange county on the bus going towards Rancho Cucamonga where I have court. I had been waiting for the 480 bus going towards Montclair bus station. The bus is already a few minutes late and so I start to walk up the bus pulls away. I tried to wave him down and ran to the other side where he sees me and about 3 others and just passed us up!! Now I'm going to be late for court!! I really hope I don't get a warrant because I had to catch another bus. The bus driver should be stopped long enough to let everyone get on. He stopped for ten seconds before just leaving. So RUDE!! Whoever the bus driver was for line 480 at the Pomona Transit center at 8:07am should be fired! read more

Buses run only once an hour, if they show up at all. Keep your car, seriously. They don't answer their phone, either.

Badge# 3001 (Marquis) is awesome. He was safe, on time & courtiest....about his job. I can imagine that one in his occupational role is very tough. In my short travel, there were a lot of characters that came on board. Marquis consistently composed himself in an upmost professional manner. Thank you, Marquis, and again I wish you a very Happy Father's Day. And safe travels....keep doing what you are doing. read more

For the past 6 months, the 272 bus (West Covina to Duarte) consistently fails to arrive. My mother's caretaker has to wait hours in the dark and sometimes in the rain for hours until one of the scheduled busses shows up. Sometimes after a few hours, she has to give up and go home. That leaves my mother without a caretaker and the caretaker without wages. My mother wrote a letter to all of the Foothill Transit board members and the general manager 3 months ago, and nothing has changed. People in the community rely on this service, and when it is unreliable, they can lose wages or even get fired from their jobs altogether for not showing up. And people like my mother are left without the care they need. read more

I am sick and tired of these bus drivers making me and other late to work do they take breaks or just think riders will wait no matter what. Drivers needs to be in the our shoes they wait we drive and get there as we please see how that feels, even management should try that too. How frustrated it is to wait for incompetent drivers with ego and attitude. Line 486 westbound sucks, this guy coming so late and a bus skipped. Hire new drivers and this is what happens do as they please. Driving unsafe, not waiting for someone disabled like myself to seat but take off instantly, even though you tell him it fall in deaf ears. What happened to the work ethic, well for this company it lacks of they don't care. It keeps happening again and again. Drivers late careless, giving preference to their own race not to pay the bus ride, when others do. I need to get a California representative to look into this company which is getting to be so shady, they get funded but don't put the effort to give priority to the passengers that board the bus and pay their salaries hmm how is that?. I keep complaining it gets ignored. Obviously these people have never used the bus so they don't have frustrations like the ones that ride. Well if it's to much for drivers and management to hear and then you provide a way to get to our destinations if you don't want to hear complains. It starts by making changes and sticking to your protocol simple. Hire good responsible and caring drivers and you will see that you won't get so hardly any complains but until then people will complain again and again. read more

this company sucks. uber, Lyft, skate, walk... do anything besides plan to take the bus. The bus is shit.

After a year, they finally upgraded the bus seats. The seats now are so much better than those toys back in 2019. The cushion is there. The seats actually reach the back of the knee. The back support is better. I can finally rest my head on the seat without feeling as much pain. The seats are still stiff, though, because it is made from water-resistant material instead of fabric. (This I can understand the practicality, but I still miss the soft cushions.) I noticed there is a button to recline the seats as well. I am not sure if they work or not, because the seat I am in doesn't recline even after pressing the button. I will need to test other seats to know. I don't think the comfort beats some of the old model buses. It is an improvement compared to before, though. My main concern now is the flooring. It is the same slippery floor as before. It is good that usually the express buses don't have passengers stand, but I feel like it could be dangerous if the bus moves while someone is trying to take their seat. The safety concern makes it hard for me to bump this to a 4-star. (I have removed the email screenshot after a year due to the improvements made for this bus.) read more

Foothill Transit - Public Transportation Near Me - West Covina, California

Bus service line 498 & silverstreak is horrible, unfortunately I have no choice to take. It's not reliable. They always have missed trips. I end up waiting 30+ mins then when it arrives it's standing room only. I get home super late. When I call customer and file a complaint they tell me they don't have drivers etc etc when they take down my phone # they call a week later by then I forgot what I had called for. read more

I would rather give 0 star with this business. Their driver honked at me with less patience. I don't know why the they got mad with no reason. read more

I usually ride the bus to college and home, and I have never had any troubles riding the bus. However, my experience yesterday has led me to come here and write a review. I rode the 486 bus around 4 pm on 4/16/24. The bus driver was an older lady wearing some sort of scarf to cover her lower face. As I entered the bus, I had no idea that someone was getting off at the front door. Suddenly, she told me to back off repeatedly in what I perceived to be a rude tone. I was flustered after having seen an elderly lady walking slowly to get off, and so I stepped out of the bus. I would have stepped off after seeing the old lady, but her tone of voice when she told me to back off was unprofessional and made me feel humiliated as if I had done something wrong from the get go. I know it was probably a miscommunication, and I understand how tiring her job is, but I at least want to be treated with respect. There's no controlling which bus driver I will encounter when I ride the bus, but I really hope I don't have to ride the bus when she's driving. read more

Today is a holiday, I'm trying to take the 286 bus, I'm waiting for 2 hours the bus never comes. I don't recommend people to take this bus. Especially on holidays. This company is trash for most of the part. read more

On yes good ol Foothill Transit of Southern California. I had great memories of riding in the buses back in high school. I was a key clubber back then and I took this bus to visit my friends. Not having a car I had to make do with the bus and apparently it was the best decision I ever made. The availability of most of the routes in this system is pretty high. If you ride in late hours, they provide service that stretched past 9pm when you want to go to a nice restaurant. If you are a shopaholic this is a good way for you to save on gasoline. This system is better than the service that you see in Santa Cruz, CA. I however like their bus fleet, they provide vehicles for every type of use Drawback: took off points due to the fact that some of the buses have been late. read more

When it's comes to holidays schedules they don't care what time to show up & not arrive in time. Do better foothill.

New buses running on Silver Streak and 699 are amazing......They are quiet and smooth.....New interior and seating design is totally different from all other bus companies.....Seating looks like leather bucket seats and comfortable.....That new car interior feeling is all around you.....I'm asleep within minutes of picking my spot....Good job Foothill Transit on being better and genuine.... How about a different bus paint scheme...That Easter look is getting old....I've seen two other buses with employees featured on sides, That's awesome.......... read more

Definitely the nicest buses I've experienced in Southern California. They are new and plush with plenty of room. HOWEVER, they run ONCE AND HOUR!!! Wait, no. The schedule says they run once an hour (I'm talking about the 285), but in reality, sometimes (about 50% of the time in my estimation), they only run every two hours. Look, I understand we are in a lockdown, but at least ADVERTISE that you are only running every couple of hours or whatever. No wonder people won't give up their cars. read more

Always call to make sure the bus will be on time or if it is even coming. Google maps does not update or live track the buses. I bus won't even be coming and it will say one is scheduled so always call read more

I'm absolutely livid. I arrived 15 mins before my departure time, I see the bus approaching. We both make eye contact and he still continues to drive! Didn't even stop! I called and made a complaint, the operator was very kind she said I should be expecting a call back from the supervisor. Now I have to spend 23 dollars on an Uber! I've never had this issue before. I really hope they speak to the driver and let him kno if someone is at a bus stop.. STOPPPPPPP!! read more

I usually love Foothill Transit, but today's experience made me upset. The bus I needed to take just drove by me while I was at my bus stop. The driver assumed I was taking another bus already parked there just drove off even though I was walking towards my correct bus! Then I was stuck waiting another 40 minutes for the next bus. Ridiculous! Train your drivers better! read more

Now that the weather has calmed down a bit, I think my head is a little clearer. Some buses still have a hard time following a schedule, but it's a bit better than last week. The bus I take in the morning is definitely more reliable than the afternoon buses. The afternoon buses continue to be late or not show up. Today's bus line skipped a time, so a huge crowd had gathered. Instead of splitting us into two groups, we all had to cram into one and I'm pretty sure some people weren't allowed on since we were full. If the first bus had come, this wouldn't have happened. They should have more buses running at closer intervals, depending on how busy the routes are. Obviously the ones going to the schools need a lot. On another note, I've noticed that only some buses announce the next stop coming up. It would be nice if all of them did that. read more

I've been having more bad experiences with these buses lately. The buses being late are the least of my worries for now. I'm reviewing for the 190 line. One bus was "discharge only" even though it wasn't even packed. Made no sense, ended up being an hour late to work. Another bus clearly said the destination was "Cal Poly Pomona". Bus driver failed to tell me that it was just going to Eastland Center, not even giving me a transfer for the inconvience. Another time my tap card wasn't going through even though the card was new and there was money on it. The bus driver nearly denied me to come aboard and was rude about it. Turns out the machine and website was just down as everyone elses cards was doing the same thing. I feel bad giving a low rating since some drivers are nice but yeah. The problem wasn't even half this bad back when Metro was running this line. read more

I forgot my purse on the Eastbound Silver Streak. Since I use the MyStop app I called the main office and reported it along with bus numbers. The dispatchers were extremely helpful. They sent a message to the driver and I retrieved my purse within 3 hours at the Arcadia bus yard. All of their employees were responsive and courteous. Kudos to all of them for assisting me so promptly and particularly to the bus driver who returned my lost item in such a quick manner. Great teamwork from all of them! Many thanks!!! read more

Between the recent fare increase and discontinuation of transfers on to other Foothill Transit buses that's really the final straw. It now cost more to take the bus than it does to drive anywhere they service. I don't mind if there buses show up a little late 5-10 minutes that's part of it I get that. It's more often mow that I get no shows or last-minute reroutes with no notice. It seems the drivers if they run into a problem just go home or park somewhere and collect wages for doing nothing. Just today I got screwed over by @FoothillTransit again! Last line 281 NB was supposed to arrive at Covina Metrolink at 7:17 p.m. It never showed! Had to spend four times as much on Uber. No wonder why @FoothillTransit the butt of all @metrolosangeles jokes. read more

Foothill transit does not abide by the ADA. They deny individuals with disabilities that are not obvious access to services that are there to assist them with entering in or riding the bus. I have been denied bus service as a handicapped individual and drivers pass me up, make rude comments and when complaints are called in the response is: we have talked to the driver. I have been riding since May 2020 and nothing has changed as of today Feb 2021. This bus company needs a revamp with not only drivers but executive staff to be fully taught and trained ADA until they practically know it by heart since they have denied so many of the handicapped what they need and deserve!!! It is now April 2022. Some things have changed and yet others haven't. Foothill Transut has two parts to it: Pomona Yard and Arcadia Yard. I can say that after a lot of diligence and perseverence I can say that the Pomona Yard has made some headway. They can only do what they can with the drivers that are willing to change their bad habits. Thay have drivers that continue to fight the changes and continue to deny the handicapped the services as required by the ADA. I have been assured that things will get better. I have seen a big change in the way drivers interact with the passengers. I give them an 8 out of 10 where customer service is involved. The ADA service gets a 6 out of 10. Now when it comes c to the Arcadia Yard they wouldn't have so many "MISS OUTS" if there druvers would wear their masks. On the weekends thay have so many miss outs, when you complain about it you get no feedback or if you do get feedback you are tild you were wrong, there was no miss out OR the driver was justified in not driving his/her route. The too, if you make a complaint you always seem to be wrong you don't know what your talking about, or you are just looking for trouble. I have had many a conversation with Tommy and ended hanging up on him. To Tommy "his drivers" never did anything wrong. As far as Tommy is concerned I am a a troublemaker. When talking to the customer service reps who respond back to you they don't have to verify complaints by pulling or looking ar the videos from inside the busses. I have made numerous complaints on Arcadia busses and sunce 2021 I have only received these calls back pertaining to all of my complaints to date: September 1, 2021, September 21, 2021, October 11, 2021, December 13, 2021, December 29, 2021, January 14, 2022, March 1, 2022, March 23, 2023, March 28. 2022. Now the call on March 28 was a callback concerning not getting responses back by Tommy before his promotion. What a laugh. I am entitled to MY OPINION!!! MY OPINION is that i don't feel he deserves any promotion ESPECIALLY if hid drivers never did wrong. Also i am still waiting for a response back as to why i did not get responses back on my complaints while Tommy was a customer service rep. I give Arcadia a 0 out of 10 when it pertains to ADA. I also give it a 0 out of 10 for not properly dealing with customer complaints. I AM ENTITLED TO MY COMMENTS AND OPINIONS!!!!! read more

Their service is terrible, they dont follow their schedules and they from time to time have the wrong destination on their markers so it throws us customers off. They've made me late to work because of this. I'm writing to the board or any higher ups that can do something about this. read more

Buses always take long to arrive one has to wait an hour at least for the bus to pass buy transportation app says bus will be there at a specific time but it always goes past that time up to half an hour wait giving the time the app says. transportation system really is the worst and some of us rely on it to get to work.. they really need to work on this read more

I almost never leave reviews, but as someone who is in need of public transportation at the moment, I'd expect some accountability or even reliability. The 'schedule' is meaningless, the bus will come early, or late... I understand there are going to be circumstances, but a consistently late bus, day after day, really just shows there is no movement to improve. Stay alert, public transportation patrons, the foothill transit could care less about your schedule. Or their own schedule, for that matter. 10/6/14- arrived at 2:45 to the mission and dudley bus stop, waited until 3:45, called foothill transit, spoke with rep. The rep explained one bus was delayed 54 minutes. Again, delayed 54 minutes. Fine, that bus should have arrived at 3:17, for some reason it didn't. But thankfully, there is another bus scheduled for 3:51, which I wait until 3:59 for, when it arrives - it's to full for me and my bike. Now I call again, and am told the next bus is going to be here at 4:21. Almost 2 hours since I started waiting, and only one bus has arrived... but I'm still standing here wondering, where's the bus that was 54 minutes behind schedule? That's the 3:17, 3:51 and the 4:21 bus... where is the 3:17 bus? The Bermuda triangle? No one at your call center seems to be able to pin down its location. Hey, left hand of the foothill transit, have you been introduced to the right hand? Wasted money on this stupid tap to go pass expecting public transportation to be even semi-reliable. Seems I'm better off spending a few extra bucks and going with Uber. The foothill transit doesn't deserve our money and has consistently shown 0 improvement. Almost as embarrassing as me standing at this bus stop for almost 2 hours for one single bus. Edit: filed complaint with Trina. At least your call center is helpful, thank you Trina. But I'd have to guess it's from experience, I'm sure there are a lot of complaints daily. 4:21 bus is delayed 30 minutes. It's now 4:50. From 2:45, to 4:50, only one bus has come and it was to full for me. Awesome. Thanks Foothill transit. I've seen 5 out of service busses pass by me. Final Edit: 4:53, bus arrived, plenty of room on the bus. Thanks for having me wait 2 hours today. How many busses should I have seen in a 2 hour span? At least 3, maybe 4 right? I'm going to track every late bus, delay, break down and hiccup - for every bus I take, and keep posting them here. Maybe someone should make a website that highlights the expected delays through out the day, maybe make your bus gps more transparent to patrons, maybe stop focusing on beautiful transit centers and focus on keeping your fleet running properly and your consumers happy. Maybe think of longevity, not monopoly. Maybe no one reads this, who cares. Foothill transit doesnt care. read more

How do you just skip a a scheduled arrival? Not only does this bus co. have a bad reputation but their help desk isn't very polite or helpful. I ride the 194 very frequently and it almost never had any problems when the route was undertaken by Metro. The first week it was run by Foothill it was 20-25 minutes late from its scheduled arrival. It has nog improved and it's been almost 4 years. I was waiting for an 8:30 bus this morning at El Monte Station, never showed up. I call them at 8:45 to ask what's going on. Bus was not broken down, not running late, i was told they just skipped it? Complaining about public transit might seem laughable to some people but a lot of people rely on these buses being there when they say they will. read more

My third and (so far) last experience with Foothill Transit was definitely my best. My doctor's appointment complete, I was now going to go from Hacienda Heights to either Downtown L.A. or Boyle Heights (I don't remember my initial destination because I ended up boarding the wrong bus later on because of my own mistake and ending up in Boyle Heights). This meant I had to catch the 482 to the El Monte Station and catch an express bus from there. I won't go into the confusion of the MTA bus ride or strangeness of the El Monte Station in this review, but I have nothing but good things to say about my longish ride on the 482. I rode the bus for about half of its entire route, and it's one of those simultaneously meandering and direct routes that I simply adore. I had driven near where a lot of this bus goes, but it was so interesting to see the same terrain and literally have no idea where we would turn next. Getting to go on the freeway on the bus was also fun. So I really like this bus line, and it's cheap. read more