The last time I brought shoes to a 'shoe maker' -- which is what we used to call these shops -- was…read moremaybe thirty years ago! Old, reliable boots that I bought in Texas needed new heels. I could've gotten a little more wear, but I'll primarily be living up north and I thought I'd save money having the boots re-heeled in Florida. $25. (Again, I don't know if that's good, bad or exactly what boot heels should cost.) They look great! The cobbler called to tell me they were ready a week-and-a-half before his projected date. When I went in a woman, I guess his wife, was sitting at a sewing machine. "You do alterations?" I asked. Yes! These are nice people, my one interaction with them was fine and when they return from their two-week vacation, I may stop by with another job.

I had my leather recliner cover repaired. It was expertly mended, for a reasonable price, and done…read moreon time. I highly recommend.

I brought a pair of my husband's shoes and a large suitcase to Connection Shoe Repair on the…read moreThursday before Memorial Day weekend. They quoted me $45 to repair the shoes (bottoms and heels) and $20 to repair the broken luggage handle. I thought the prices were acceptable. They require payment in advance. I was told they would be ready for pick up the following Thursday. I thought that was a long time for the repairs but took the holiday weekend into account. I asked what time of day and they said in the afternoon. Unfortunately, they were not ready when I arrived the following Thursday afternoon. I picked them up on Friday and they did a good job. My husband is happy with the shoes and the luggage is once again useable. This would have been an easy 4 Star review if the job had been finished when expected or they had called to let me know it wasn't ready before I made the unnecessary trip.

IF I COULD PUT NO STARS I WOULD!!!!!…read more WORST PLACE EVER!!! DO NOT USE THIS PLACE! They had my boots for almost a month and even after multiple promises....nothing was ever done!!!! Called multiple times with ZERO response! After I called and left messages during business hours, I never did get a call back and finally just drove up there and the lady behind the "counter" (if you can call it that) was extremely RUDE! All she wanted to say was, Have a nice Weekend! Never apologetic, never understanding... DO NOT USE THIS PLACE!!!!!!!

Had heels done Very satisfied…read more Have a handbag to repair definitely going to them Owner was very nice and prices are reasonable

From the owner: Our new Shoe Repair location is in The Key West Plaza off Mcgregor between College Parkway and…read moreCypress Lake Drive. Our address is 13141 McGregor Blvd. Suite #10. We have been a trusted leader in shoe repair industry for over 30 years at the same location and are happy to serve customers in the Ft. Myers, Estero, Bonita Springs,Naples, Sanibel and Cape Coral areas. We specialize in Men's shoe repair soles and heels, women's shoe repair soles and heels and leather repairs and restoration. Formerly Mike's Cobblery, Torro Shoe Repair and Leather works is owned and operated by Mike Torregrossa's son Dan Torregrossa who has trained with his father for over 20 years.

Bring cash. They demand payment in full BEFORE they do the work. The place smells like you could…read moreget a secondary lung issue due to heavy solvent vapors.

I took my shoes to this guy (Juan Jose, the owner) to have one single sandal fixed. It should've…read moretaken 5 minutes - it required a stitch to keep the buckle from sliding forward and hitting my toe. They told me it was going to be ready in 3 weeks and would cost $12.00. I came back on the 23rd. There was a woman in the lobby prior to me who was waiting for them to find her misplaced shoe, and there was another women holding shoes he had worked on, but she said the work was not done correctly. When it was my turn, they said I'd come on the wrong day, it wouldn't be ready until 3/26. I then came back on 3/27. Once again, they were desperately looking for a woman's shoe and she was very irritated. They then took my ticket and couldn't find my shoe. They kept asking what it was, what color, what were they supposed to do to it etc... I waited about 1/2 hour before the owner (Juan Jose) finally came out from behind the curtain and had me go in the back to look for it. This was a monumental task - there were hundreds of shoes just thrown on the floor, hundreds more thrown into huge platic bins you'd buy at Home Depot and one could hardly walk for the mess. It was a disaster area. I looked and looked, but immediately realized there was no way I was going to be able to dig through the mess they had. I asked him about the number, but immediately realized the numbers meant nothing - they were scattered about and not attached to the shoes . A majority of the shoes were not with mates, but they were all just jumbled together with no tags. I was very nice to Juan Jose and finally told him I would send him a picture of the mate so he would have a slightly better chance of finding it. He gave me his cell number, and I left with the promise he would look for it and find it. Although upsetting and his loss of my shoe and his obvious carelessness warranted an irate customer. I was more than polite and nice to Juan Jose. He did find the shoe and late in the day he called me and told me he had found it. I arrived on 3/28 and he was dealing with the irate woman referenced above and looking for her shoe. He saw me and came back with my sandal. He said he could fix it if I left it, but I told him I couldn't b/c I was leaving town. He gave it to me, but got really nasty and told me I came too early to pick up my shoe and it was my fault. I told him that had no bearing on the issue, and I had come back on the 27th (a day later than the ticket said), and it was still not ready and was lost. I wasn't going to ask for a refund, but after his nastiness, I did. He gave me my money, but said "next time he wouldn't refund my money" to which I replied "then don't lose my shoe". He told me to never come back. He was beyond rude and totally out of place. I had never even complained or said anything about his lack of organization, not fixing my shoe in a timely manner, or offering to pay me back without my having to ask for my money. I was truly shocked and amazed at his behavior. He has no business running a shoe store or anything else. He has the curtain b/c if you saw back there, you would do an immediate turn around and leave the shop. His defensiveness is a testament to his carelessness with other's property, his inability to run a business, and his lack of remorse and civility. I only wish I had taken a picture of the mess behind the curtain.

One of a kind. The repairman of your dreams. Couldn't be happier. The workmanship is outstanding.read more

Don't go anywhere else! I would give Silvio's more stars if I just could! These guys are true shoe/…read morebelt/ anything leather magicians. Superb craftsmanship and such very nice customer service. Once you have brought your shoes to the shoe doctor you can go and enjoy the fun eclectic neighborhood they're in! Easy to find with plenty of parking.

Very interesting how they sell shoes. They do greet you, they don't measure your feet or…read moretraditional "sit and fit" where they measure and make sure the shoes fit correctly. Then they have you walk across a machine, and you think they are digitally scanning your feet for size but really it's just to upsell insoles. The merchandise is great, just let people know what the scan is for. I am guessing for arch or metatarsal support but not everyone wants store bought orthotics and many have their own brands they like or Dr prescribed.

Great experience! Sized me, brought out the shoes I wanted to try, worked the upsale, and offered…read moreto order a size in a pair of shoes I wanted to try.