Office manager very nasty. One of my best friends and husband had horrible experiences. Go to…read moreWilmer eye for the best care.

I had to wait 6 weeks for an appointment with a dry eye Dr. for 9/25/25…read more On 9/23/25 at 10:24 am I get a call from Eyecare Service informing me that the Dr. would not be in on 9/25/25. The caller said she would call me back to reschedule, I never heard back from them. I called this morning to get rescheduled and was informed the appointment was not cancelled. I was in disbelief! What is going on there! I did not trust them and cancelled the appointment just in case they were misinformed., because I did not want to be charged for missed appointment. I requested that management call me so that I may discuss this issue with them. Then I find out that they reassigned my 10am appointment to someone else! Something seems fishy to me. I believe they wanted my time slot for someone else and figured I would not mind, telling me that the Dr. would not be in that day-9/25/25.

It is sad how this establishment went downhill. I wonder where the 5-star ratings are coming from…read more I have been a Visionworks Rosedale customer for over 10 years, but I finally called it quits a week ago. Visionworks used to be great but downhill after COVID. They used to have optometrists who actually performed in-office visits but, the company started Vision-link (virtual visits) during the pandemic and the optometrist were never returned in office. I stuck around out of loyalty, even though the equipment was often broken, service was slow, and employees came and went like a revolving door. I wonder why. The last straw? Well, I made an appointment for 3 weeks ago. On arrival, I was told that their equipment was down and had just restarted, that and it would be an 40-minute wait. I said, no problem and stuck around. About 3 people were ahead of me who have not been seen. I waited for an hour and half and decided to reschedule. The next available appointment was in 2 weeks. I said no problem, I would reschedule my other appointments. On the appointment day, due to an accident, I was 8 mins late. Immediately I arrived, the lady at the desk said, "we can't see you today, we have a 5-minute grace period". I apologized for being late and begged to be fit in. After all, there is still one person waiting to be seen. The man also stated he has been waiting for a while, and at the door it is clearly written "walk-ins welcome". The lady blatantly refused. I asked myself why I continued to take this nonsense. I requested for my previous exam prescription. They acted like they couldn't obtain it. They finally provided it when they found out I wasn't budging. As I left the building, I contacted Walmart Vision and was seen same day by an in-person optometrist who was very personable and works with a great crew. I was even provided sample contact lenses to try. I also found out that I have been over-paying for my contacts through Visionworks. I have been paying double the cost even with my insurance! Honestly, I'm glad this experience pushed me to make a change after these many years.

My husband and I walked into this location and had a wonderful experience! The store closes at 7…read moreand we arrived approximately 30 minutes before closing (sorry!) however we were welcome by such a friendly face! Lauren was super helpful, nice, and funny we didn't feel rushed at all and had great conversations with her! She was very knowledgeable and gave great recommendations! After a bad experience we endured at another establishment Lauren made it feel like a blessing in disguise. My husband and I are young and she made understanding our insurance benefits a breeze we are very happy with all our purchases! Thank you Lauren!

My daughters and I had appts today and when we arrived we were told we had to resched cuz I didn't…read moreconfirm our appts. Front desk girl acted like it was my fault for not calling back. She said it was company policy that if you don't confirm the software automatically moves the appts. I understand she has no control over it but she could be apologetic. I work in a dental office, just because a pt doesn't confirm, his appt doesn't get deleted. The kicker is they resched our appts last week cuz the doctor we were sched with had a death in the family. Not going back. Wouldn't recommend this company if your looking for good customer service.

Great service at the Nottingham/Campbell Blvd location. I went to another myeyedr location and…read moreservice was fine until it came time for my glasses to be adjusted to fit the way I chose to wear my glasses. I was told the the way I choose to wear my glasses is impossible (even though I've been wearing them the same way for years). Stopped in this evening at the Campbell Blvd location and the ladies at the desk were able to successfully adjust my glasses so I could wear them comfortably. And they did so without an attitude. I would have gone to the Campbell location initially but wasn't able to b/c they didn't have any available appts on short notice. Thank you so much to the ladies at the Campbell location.

Updated review. See bottom for update…read more Vision works is... uh.... what it is. Quick throw you in, get you out eye glass store. You'll get the car like salesman here. They want you to get all the bells and whistles and seem a little snotty when you aren't interested in options you can barely pronounce. Being a brick and mortar store, it's of course 3x expensive than an online retailer. If you like name brand and designer, you'll pay a pretty penny. If you aren't in a pinch I highly recommend trying an online retailer who can get you designer glasses for about $200 for a compete pair with all the options where visionworks would be like $600+. Some people, like myself who lose or break their glasses and need them same day.. visionworks isn't a bad option. I tend to like their "glasses in an hour" and how they like to get you in and out. Some may not like it or I've noticed some get angry having to wait for a consultant but these are commissioned employees. Go in knowing what you're getting yourself into. The is more of a convenience store when you're in a pinch. Update: was contacted by vision works district manager as well as the store manager. Was asked for my opinion and was given several apologies. It's humbling knowing visionworks reads their reviews and listens to their customers. They kindly compensated me for my inconvenience and I look forward to continued business in the future. Boosted rating from 3 to 5 stars. Way to go visionworks, you deserve it.

This is the worst run visionworks store i have ever been too. The customer service is appalling. My…read moreordered glasses were supposed to arrive 3/22/2025. I never got a call, a message, nothing when they arrived. No system alerts, nothing. I called on multiple times but the system the use to answer calls kept telling me my order had not arrived. I finally get through to a human on 5/6/25...yes, almost two month later, and I'm told my order arrived back on 3/5/25. OMG, ARE YOU KIDDING ME!

1. My prescription stated Bifocals, I paid for Bifocals. I did not receive Bifocals. Costco…read morecorporate refused to compensate. I have a strained my eyes due to Costco screwup.

I went to the optical department at Costco, located in Owings Mills. It took the optician two…read moreseparate times to examine my eyes and took the place, where my glasses were made, 3 or 4 times for me to accept my glasses. Wish I never accepted them. Other then loving the pretty frames I selected, I have nothing good to say. I have been having terrible headaches and eye strain from the Costco lenses. Not worth saving money when it involves your vision!!! Going to go back to my eye doctor I've used in the past. Don't nake the same mistake that I did!!

In about an hour was not my experience! Their computers were…read moredown, so after filling out the form with my prescription etc I waited about a day to give authorization to for my requested service. The eyewear selection was ok, I have difficulty with wide frames (gotta big head) so found a cool pair of men's Prada. Folks were friendly, cost seem reasonable. Store clean and organized!

I would not recommend using this location for an eye exam I had an appointment January 7, 2025 at 9…read moreAM they didn't open till 12. I was never notified no one else was notified. We were all out there waiting for our appointments. I sat there for two hours found out. They opened at 12 when I called to complain about not being notified they hung up the phone on me so I would never recommend using that location for anything. That's not the way customer service should be handled, especially when they make the mistakes.

Dr. Hunsicker is an excellent optometrist- very calm and reassuring. I'm usually terrified of the…read moreeye doc but he was very patient with me and made me feel comfortable. The space is clean and fresh. The lady helping with the glasses selection was very sweet. They have a good range of glasses frame selection. Definitely recommend!

Great experience at Pearl!. The frames are reasonable in price and a good variety ; most…read moreimportantly cute on me! Thry check to make sure that I could see properly and knew how to look out them ( bifocal) ; they didn't just fit them to my face and send me on my way. Very clean facility. The process was efficient,organized and professional. One kind associate helped me place my order and another assisted me when I picked up my glasses. Both very helpful. I didn't have to wait long either for my glasses to come in. Get the 39.00 insurance, it's worth it! I had it previously, got a scratch and glasses were replaced! I believe its an addl 25.00 but I have a 700.00 prescription soooooo definitely worth it! Pearl is located on the 2nd floor of the mall on the other side of the road from Ikea.