Simply the best ophthalmologist in town! Dr. Loeb is a great surgeon, who's been taking care of my…read morefamily for over 3 decades. There is no better surgeon to trust your eyesight to! Dr. Loeb is extremely smart and he is also technically sound. He's also an avid sports fan who loves the Terps and the Ravens!

Dr. Rowen was the third eye doctor I went to for lasik. I didn't like the first two like I liked…read moreher. She is kind and a real expert. I haven't needed any glasses since I got the surgery and my new eye site is like a miracle!

This is a very commercial place. After they make the sale, communicating with them is a nightmare…read more Bad phone answering. Won't give opening hours over phone, unless they send a text. Their portal is obstructive & very difficult to work with, and there's no knowledgeable support to help you get logged on.

My daughters and I had appts today and when we arrived we were told we had to resched cuz I didn't…read moreconfirm our appts. Front desk girl acted like it was my fault for not calling back. She said it was company policy that if you don't confirm the software automatically moves the appts. I understand she has no control over it but she could be apologetic. I work in a dental office, just because a pt doesn't confirm, his appt doesn't get deleted. The kicker is they resched our appts last week cuz the doctor we were sched with had a death in the family. Not going back. Wouldn't recommend this company if your looking for good customer service.

I've used Katzen Eye Group for my eye exams and glasses since I was young enough that the choice of…read moreproviders was made by my mom. I'm in my mid-late 40s now, so it's been a while. But I had become increasingly dissatisfied with the services and prices at Katzen. When I last went and the doctor didn't catch that I needed bifocals and I tried to live life without being able to see anything while wearing my new $400 pair of glasses, I decided to start researching other options. America's Best was the choice closest to my home. I made an appointment and couldn't believe that I didn't have to wait six months to be seen. They scheduled me for the next week! I didn't have high expectations for the service. The doctors and technicians at Katzen always have a difficult time using their equipment on me because my neck and spine are fused and I can't rest my chin on the chin rest so they can puff the air or shine the bright white light into my retina. But all the equipment at America's Best are mounted on a table which raises and lowers. I didn't even have to get out of my wheelchair for any of it. The technician, Savannah, was sweet and understanding and never made me feel like my body was making her day more complex than necessary. I did have to get out of my wheelchair and into the exam chair for the doctor, though. It wasn't an issue for me. That's one of the reasons I travel with Jeremy. He picks me up and puts me down in the places I need to be. The doctor was quick and efficient and figured out my new bifocal prescription lickety split. This was the very first time in my life that I could choose any frame that I wanted. I was overwhelmed and went with the first pair that I saw that resembled the frames that I already wore. I'm really not comfortable trying on glasses. I don't enjoy looking in the mirror. I probably could have found something cheaper, but it didn't occur to me to ask at the time. The glasses were ready for pick up within two weeks. Savannah helped me again, making sure they fit properly, and reminded me that I could come in again at any time to get them adjusted, if/when needed. It's been weird being able to see again. I thought it would take longer for me to get used to the line in the middle of the lens. Getting old sure is an adventure!

I was gonna do a big elaborate review, but just to make it simplified the manager, Amanda is…read morecompletely insane. The first day I went into the Store Amanda and a customer were yelling back-and-forth. Both cussing at each other. When the customer finally left, Amanda followed her outside of the store and continued cussing at her. I thought it was just a crazy Customer. Fast forward pasted all of the drama I had to go through here same thing happened to me. I asked her for her name. She refused to give it to me so I took a photo of her to make a complaint to Corporate so they knew who I was dealing with. She told me she was going to contact her attorney and that she had my personal information and knows what to do with it. She even followed me outside of the store took a picture of me and my car, which I gladly smiled and waved for. Threatening someone with their personal information is unacceptable. That information is supposed to be protected. I'm not the only one saying this about Amanda read the reviews. She is definitely unhinged and unstable. Do yourself a favor and drive the extra 15 minutes to the location in middle River. Their customer service and manager are phenomenal. People like Amanda should not be in customer service let alone be a manager. If you have an experience with her like this, I suggest you call Corporate and make a complaint because this is unacceptable. We can't let tyrants like this ruin our business

Optometrist and receptionist very warm, pleasant and helpful. Eye doc is very thorough and takes…read moretime to explain and all questions. Can't ask for any better service!

I got a thorough eye exam for a very reasonable price. Everyone was friendly and efficient. I…read morereally like the convenience of getting my eye care at Costco.

Customer service and information matters. Website and Google reads the clinic doesn't open until…read more8:30. Clinic makes an appointment with a customer for 8. Patient shows up at 8:15 because the clinic doesn't open until "8:30." They apologize for the "website being wrong" and state "it's been an issue for a while and happens all the time" but then won't let the customer keep same appointment (even though they were admittedly in the wrong). If they can't get their website and appointments right, then communicate with their patients that known website is wrong and then won't honor a patient's appointment when they were in the wrong, why would I want them to look at my eyes? Let's start the patient/doctor relationship on a good note. Thankfully I just need a routine eye exam and it's not an emergency! I'll be finding a different eye clinic to have my eyes checked out! Johns Hopkins, do better, your patients have busy lives and our health matters, our time is valuable to us and to be treated poorly from the beginning of the relationship is very disappointing.

I went back today for a follow help and the lady I spoke of before was on the phone when I came in…read moreso someone else helped me. The wait was extremely long. My appointment was at 10am I didn't get out of there until after 12pm & this was for a follow up. I ended up asking the receptionist how much longer after waiting about 45mins and she was very helpful and thanked me for waiting. This rectified my past experience with her. I've been going here for years but the wait time was longer than ever, don't think I'll be returning. I will say, the doctor I had today was great and Deshanay (may have spelled wrong) is always pleasant and provides a great customer experience.

Great Customer Service Kia! I came to the store as my child had lost their glasses! I was frazzled…read morebecause I had to be on the road to an engagement. Kia quickly jumped in to help me order a replacement pair of glasses for my child and made sure I was utilizing my benefits to the fullest. Great kind and professional service from Kia. InspirationbyCarrie

Simply the best ophthalmologist in town! Dr. Loeb is a great surgeon, who's been taking care of my…read morefamily for over 3 decades. There is no better surgeon to trust your eyesight to! Dr. Loeb is extremely smart and he is also technically sound. He's also an avid sports fan who loves the Terps and the Ravens! He also has an eyeglass store on the premises, and his staff there is also outstanding! They go the extra mile to make sure that you are getting the right glasses, and their prices are super competitive.

This Doctor is horrible with children. I took my 5 year old to be seen there. The first appt was…read moreok. although after giving her steriod drops he told me we did not need to follow up. I ended up taking her back to see them becasue after 12 days and still problems with her eye something needed to be done. She threw a small fit in the office and cried of course she is in pain. He threatened her telling her that she had to go to the hospital and the were gonna put her to sleep and strap her down to a table to examine her. Of course that made matters worse. He then stood up and grabbed the papers off her chart and tore them up right in front of me and her. He told me my daughter was out of control and needed to be sedated in order to be examined. I did take her to GBMC and they treated herwithout a problem. She was not out of control but did everything the doctors asked. Please do not take your child to this man.

The dundalk location are full of nothing but rude front desk staff members. I went there a year ago…read moreand they did not give me a price for my contacts or my exam before I had the exam done. I am in the military and they are not military friendly. I had to pay a couple hundred for my exam and for my contacts, which I could not afford. The front desk women were not remorseful and told me I could not get a copy of my prescription until I pay. They have no customer service skills and should not be working with patients. I just went in the other day to get a copy of my prescription and they were again rude because I didn't call ahead, when I was having a small eye emergency. They did not write the PD and refused to give it unless I bought glasses with them. I will not be coming here again. Not military friendly, rude, and horrible customer service. If I could give a negative star I would.

They tell you a price then they are out of half the glasses so they give you your prescription and…read moretell you you can come back and check when they get more in then when you go back to get them they've done change the whole price around on you they don't know what they are doing and they are rude