I ordered glasses and sunglasses here after looking through their large selection of frames. The pricing is very similar to what you will find at Walmart, but with a much wider selection and better staff. The salespeople are friendly and do not pressure you. When my sunglasses order was mixed up, the staff did everything they could to remedy the issue quickly. I would not hesitate to do business here again. read more

Regarding store, not doctors office- Called ahead and then went in to pick up my prescription glasses. The man working, Kevin, was fixing a customer's glasses (the only other customer in the store). I walked in, Kevin turned around and looked at me, I waved hello but he had already flipped around before I finished my friendly greeting. I continued to walk up to the counter and stood there waiting... within 10 feet of him. 1 minute, 2 minutes, 3 minutes, 4 minutes pass- no "Hello", no "I'll be right with you", no acknowledgment of my existence. Just completely ignored me. He eventually asked my name and handed me my glasses. Didn't check to make sure they fit, nothing- just handed them to me and I was on my way. I give people a lot of grace but this was beyond rude and left a very bad taste in my mouth. Will head somewhere else next time. read more

Natalie was very professional and helpful to us. she works in the optical shop she was very friendly. loyal customers Virginia Green & James Green & Mary Ann Holmes. read more

Floyd and Kevin stayed after hours and answered all my questions and I did not even know it was past store hours, they were friendly and informative. The price was much less than my eye doctor's office. I have used this store for over 7 years and have always had excellent results. Thank you both for your excellent service. read more

Worst experience with eye office ever. Let me start by saying the doctor/ check up portion was 4 out of 5 but the customer service for ordering contacts was a solid 0/5. Was told 2 weeks to receive contacts paid up front and waited 3 weeks no word on contacts coming in. I stop by the office waited 45 mins just to be told if we didn't call we don't have them wait for a call (didn't even check in order) Believe his name was Kevin older gentleman think he's a manager. Wait 3 more week check back in same thing told. I insist on him checking he acts annoyed but checks anyway. Responds we have no record of your order sorry. So he check with corporate receive a call few days later contacts are now on order and will be delivered to your house in 1 week. 2 weeeks later still no contacts. I call in and put in touch with someone higher up and process to Tell me never paid. I have bank statement with payment eventually he order and I receive contacts 10 weeks after initial order. Stay away they have no respect for your time or money. read more

I ordered contacts in May 2023, paid for them and have never received them as of September 15, 2023. After 3 separate visits to the store and several phone calls, I have not been able to get either my contacts or a refund ($64.99). These people have no interest in resolving this issue as I have been told twice that the only person who has authority to refund is the store manager, who has never been there. Also, after being told that the store manager would call me on 2 separate occasions, I have never received a call from the store manager. I am beginning to believe that there is no such person. I would never recommend doing business with these people, but if you do, make sure it is collect on delivery and never prepay. read more

This was my first visit, and my last! The young lady that assisted me was very knowledgeable about the glasses and options. I was there for 2 whole hours to get 1 pair of glasses! I thought that was a bit long, but I could have dealt with that. My glasses came to $223.20. When I handed this young lady my AMEX, she had the nerve to ask me if I had enough on my card to cover the $223.20! I've never had anyone to ask me that before! It was insulting! So no more For Eyes for me! read more

Had to post this after seeing a recent bad review. I have been using this store for almost 10 years, making the drive from Ashland even though I am not fond of Short Pump area in general. The staff is helpful, friendly and knowledgeable and have always stood by their "satisfaction guaranteed" promise. Perhaps the bad review was from a trainee experience? read more

My wife and I visited the Short Pump location todaye for her first pair of progressive lenses the staff were top shelf courteous and very knowledgeable alyssa was our sales person very knowledgeable very personable we spent $600 on glasses and came away with a smile on our face looking forward to getting them next week we had just left eyemart a half block away feeling disgusted and wondering how that place stayed in business it was refreshing to witness a first rate operation in action I highly recommend for eyes Henrico County Virginia. Also there was more than adequate staff to help all the customers that came in we were offered discount coupons and asked first thing about what insurance policies we had very grateful read more

Avoid this place and save your valuable time.** Worst customer experience ever! Staff has 0 knowledge on their product. I spent one hour in selecting glasses for one + one free and I went to pick the glasses, second pair was missing and then I was told that second pair were never ordered. Basically store agent goofed up and never ordered. They were not at all apologetic on the same and attitude was very casual towards customer. Highlight here is Store Manager doesn't care, if customer is having any inconvenience. I would not be surprise if this short pump store gets closed soon. read more

I'm 32 years old and getting my first pair of glasses (getting old is terrible!). That being said, I was blown away at the selection of frames For Eyes has available. Also, Angela Wells, who normally works at the other Broad Street location, did a remarkable job helping me find a pair of glasses that were comfortable and matches my personal style. Thanks, Angela and For Eyes! Great experience from top to bottom! read more

I have been going to For Eyes for 25+ years. Today will be the last time I ever use them. I waited for more than 40 minutes to be seen. I then waited another 15 minutes for them to try to find me in the computer. Then after another 10 minutes I was told it was going to cost $388 to replace a single lost lens in a pair of glasses. What? So an hour later I will not pay that my replacement lens and I will now forever go somewhere else for my future needs. read more

I had an eye exam with Dr. Woods next door to For Eyes, so I found it convenient to fill my glasses prescription there. Plus, they accepted my insurance. So no one really greeted me when I walked in which is no big deal, one lady was on the phone, one lady was stocking glasses and one older gentlemen was also stocking glasses (he was dropping them a lot). So once I browsed their selection (good selection), I brought my frame to the one lady stocking frames and told her I was ready to fill my prescription. She said she was new and seemed lost when the process started which I understand. So she signaled for the older gentleman to help her on the computer and get the authorization from my insurance. This is where the problem started, he immediately seemed irritated and did not once greet me or even acknowledge me even though I was sitting right in front of him. He apparently was getting an authorization from my insurance but didn't tell me why 15 mins. passed and nothing is happening he just kept staring at the computer screen. I said wouldn't it be easier to call and he said no. So I sat there for another 10 mins (no exaggeration). Still nothing, nothing from him stating what the problem was or why the delay. Then he got the approval and started to add my cost with insurance, $350! My insurance covered the frame at $150. So why did he add all theses "add-ons" without asking me if I wanted them?? All the while he was adding the cost up, he's writing and each cost on a piece of paper over and over again he crosses everything out and starts over. I asked him to print out the breakdown so I can see it, big mistake. He sat at the computer for another 10 mins trying to figure out how to do that. He is now confusing the poor girl in training and me at the same time. By now, it had been 45 mins. and I am still sitting there trying to get him to understand I am not paying for add-ons when I don't need them like transitions and the most thinnest tiniest lens on the planet. Seriously! I said forget it and started to leave then the lady that was on the phone came over to see what the issue was and boom, she completed my simple order and printed out the breakdown in seconds! I didn't have to pay $350, she was friendly AND helpful to the girl in training. After 1.5 hours I finally left happy with the product but frustrated with the unnecessary time I spend there and the not so bright gentlemen. read more

Had a great experience here yesterday. My daughter's frames broke, and they replaced them without a hassle. Kevin was very professional and courteous. I haven't seen customer service like this in years! read more

Watch for add ons. I've bought glasses there before and had no issue. This time however, they added on a $29 lens protection plan without asking me. Called the store and they were not helpful. I suspect this is standard practice. read more

Why are there not more people working?! I have tried 4 times to get my glasses tightened and have given up due to waiting over 30 minutes each time. Ridiculous. read more

Wide variety (so many frames that my head was spinning) of frames. Helpful, courteous staff...doesn't get much better than this :-)

I had my new prescription glasses ordered in September. By mid-October, I hadn't heard anything back, so I called the store and they said my glasses were picked up the night prior. Obviously I didn't pick them up, so I asked if they required a receipt or ID when someone picked up glasses. They don't. You give a name and they hand over a pair of glasses. Apparently someone liked my $300 Gucci frames because my glasses were gone. So, I had to wait while the Manager ordered me another pair - which I should get in another week. I just called to verify this order and the SAME Manager told me my glasses weren't given to someone else, they had actually never arrived to the store (contrary to the fact that I was told, per their computer system, my glasses had been picked up the day before I called). I have no idea what happened to my glasses, but apparently neither does For Eyes. I will not be back. Ever. read more

One of the worst customer service I have ever experienced. No customer service. Two females were in there and just stare at you when you come in the door. Never say a word. One's name is Olivia and the other one, I was told was the Manager!. You could tell neither of them wanted to be working that day, could see it all over their face. I asked some questions and the Manager, with her nonchalant could care less attitude, answered but acted like she was doing me a favor. I went to one of their other stores instead and got top notch service. read more

I've been going to For Eyes for years to get glasses and have always been extremely satisfied. I recently went to the eye doctor next door, Dr. Woods of Woods Family Eyecare, and it has been the worst experience I've ever had with an eye doctor, or any doctor for that matter. I genuinely believe she doesn't know what she's doing. She had be try 4 or 5 different pair of contact lenses and couldn't get any of them right - I was never able to see clearly out of any of them. She over explained why the lenses weren't working and why she chose one type over the other, which frankly I couldn't have cared less about - I trusted her to know what she was doing since she's the professional. I think all that over explaining was to make it seem like she knew what she doing when in fact she was guessing. When I told her my vision was still blurry with the contact lenses, her answer was to blink a lot, use eye drops, and get used to them. How do you get used to not being able to see clearly? She's extremely condescending and arrogant, and I regret spending any money in her practice. Do not go there. read more