They were very quick and accomodating. Sonya was very nice and helpful. Will be coming back again.read more

I didn't come to get my glasses adjusted, but when mom picked up her sunglasses, I thought I'd get…read moreit done while we waited. The attendant had the audacity to lie to my face, telling me that since I hadn't purchased the frames from lens crafters, she couldn't guarantee the safety of the frames. Excuse me, what? I've never purchased frames from anywhere except Lens Crafters because of the service after purchase. I buy lenses and get them replaced elsewhere, but none of my frames have been bought anywhere else. Because of this, I KNOW these and all my frames were bought from lens crafters, wether that location or another so I did not appreciate the lie. The adjustment was done correctly and no damage was done to the frames. Lucky liar. I've been to this location before and had far more pleasant service, without being lied to. I'm not sure if this particular associate was new, stupid, or what, but I'd like to think this was out of the ordinary for this store. Either way, I'll be going to other locations going forward. Mom's sunglasses turned out well and she was happy with them.

I came in with my cousin who badly needed some new frames. Given that she is in sales her income…read moredepends on her image. After, Rebecca, was able to figure out the look my cousin was going for she was able to narrow down our selection to some beautiful frames. My cousin who traveled up from Wilmington, NC purchased 3 amazing pairs that really complemented her image. Lauren had them all mailed to her after her prescription was filled. Within a week she was texting the family photos. (I was just reading some of the negative reviews and honestly this store is for a "couture" type of customer not the "lens crafters" niche. This establishment offers high fashion frames that are not for everyone, not to mention the higher price point. However, if you want to stand out with chic quality, go here first. I haven't found another place in Richmond, VA yet that I have liked as much.) Thank you Casey and Rebecca.

Incompetent - I have nothing else to say about this place except for, stay away - that is, unless…read moreyou like to be jerked around.

Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

I have always gotten my glasses there. They turn out exactly how I tell them I want them.read more

I've been going to this vision center to get glasses for over 10 years now. The service has always…read morebeen outstanding and they have a large selection of frames to choose from. The moment I walked in I was helped. Brian was able to pull up my past prescription and order a new pair of glasses in less than 10 minutes. I will definitely continue to keep coming back for all my future eyewear needs

Mr. Dudley was very expedient, professional, kind and courteous!! I would highly recommend him to…read moreeveryone i know!!

Due to a sudden work layoff, my vision insurance was ending. Unfortunately, my benefits were ending…read morein 2 days. So I trolled the listing of approved eyeglasses places from my vision insurance and Dudley Optical was listed. I only picked this company because a) he accepted my insurance, b) he carried the frames my insurance would pay for, and c) he stayed open late on a Saturday afternoon to help me out. If you're looking for a slick strip mall nationwide optician who offers 2 pairs of glasses for $99 and has posters of bespectacled models and too many frames to count (even though you don't like most of them) - this is not your kind of place. However, if you want excellent service from a welcoming, knowledgeable, unpretentious local optician with decades of experience, try Mr. Dudley. He had many frames to choose from but not so many that I was overwhelmed. He explained why certain frames fit me better than others and where I want the frames to sit on my nose for the best corrected sight and to avoid pain. Also, he has the simplest paperwork and breakdown of fees I've ever seen. It was an easy transaction - the first time I've bought glasses where I didn't get that feeling I might be paying too much or surprised by extra fees. My glasses arrived in the time frame he quoted and he was great at fitting them and getting it right the first time. I'm very happy with my new specs! Seriously, Mr. Dudley is a gem.

I use Yelp reviews for most "new" choices but sometimes services like this are not reviewed as…read moremuch. I decided to just pull up their website and I was impressed by the info, so I scheduled. Wow, I made an excellent choice. It's a husband and wife and the wife was who I saw. I have all kinds of eye issues so I normally prefer a ophthalmologist. She was amazing on explaining a problem I have and referring me. The selection of glasses, the staff, the overall experience was excellent!

A tiny office in a tiny corner of the Barn shopping center, this isn't a place you spot from the…read moreroad while thinking of getting an eye exam. This is too bad, honestly, because it's a place absolutely dedicated to the best possible experience and the best possible fit for you and your eyes. They're very flexible and very familial, and dedicated to up-to-date technology and hand-crafted accuracy. I also deeply appreciate that they've always had good advice for me on how to afford something I -like-. I've never been upsold on anything, unlike larger commercial places, but I've never been sold anything that felt like a compromise either. It pays to note I am an inherited customer from my long-time optometrist [a dear man who kept careful notes so he could cheerfully ask me how life had gone since I saw him last]. It is a testament to the skill and warmth of Doctors Lindsay and Kurt Jung that I have not suffered the least hiccough or disappointment from the transition when he retired. As long as this office is open and I am within 200 miles of it, I will continue to come here, happily driving from out of town for the experience [which I am doing currently].

Prior to turning to Dr. Bock as my Optometrist, I would use a doc in the box. I have been going to…read moreDr. Bock for I can't remember how long. I was with her when she was located in what some of remember, Sears. Since using her services, I have never had any issues or getting any responses to my questions from she or her office staff. If you are looking for someone who listens and cares, you can't go wrong. She provides the services that have gone by the wayside, personal. Sandra S.

Drs. Bock and Wirz are both wonderful optometrists. Our family has patronized them for years. The…read moreoffice bright and pleasant. Paige is a very good optician making sure glasses fit correctly. We can pop in And get glasses tightened or have adjustments made. They accept insurance. They still offer superior glasses and lenses. I love that they have some evening hours a couple of nights a week.

I have been going to Dr. Bailey for about 6 years now. The staff has always been polite and very…read morehelpful! I was sad to learn during my visit today that Dr. Bailey has retired. Good for Dr. Bailey! I hope he enjoys his retirement. Dr. Lauren Johnson has taken over the practice. Dr. Johnson is very professional and thorough. The practice will also be renamed soon. I was happy with my appointment until I found out what my new glasses would cost. Today I paid way more than I have for a pair of glasses. I think for my next set of fames and lenses I will go somewhere else!

My wife and I have been patients of this practice for 30 years - since it was owned by Dr. Peters…read moreand located on East Broad Street. We always went to Dr. Peters and then Dr. Bailey because of the quality friendly service we always received. My wife was on her last pair of contacts and called to schedule an appointment - first one available is 2 1/2 months out. She called back again to see if she could buy a box to hold her over to the appointment and the new people told us they would not do that without giving her a checkup first. Her prescription is "-6" in each eye, so I guess that they just want her to live blind for the next 2 1/2 months. Well, the new practice under Dr. Johnson has just lost one of their longest term customers. I am happy for Dr. Bailey in his retirement but we already miss him. It is a shame that the practice he continued to build after Dr. Peters lacks the basics of customer service.