We appreciate the owners wife calling and assisting with the repairs. We initially had a long wait…read moreand I'm grateful for the update and service

We were having a problem with thieves but, since the surveillance cameras and flood lights were…read moreinstalled, we have not had any problems!

We searched, intentionally, for a local alarm monitoring system when we remodeled. There are so…read moremany Big Box competitors! Smith Thompson has faithfully served and protected our home. I know that they will do the same for you.

So disappointing! Garage door app not working...called three times and was dropped the 2nd…read moretime...finally after 12 minutes customer service came on no apology for wait... no emotions..very robot like response. said willsend video on how to change garage door battery and hung up. Will start looking for new company.

I bought security cameras for my entire home 3 years ago. The guy didn't leave any papers about the…read moresystem or even showed me how to use it. I've been having the same problem for 3 years. Since my communication skill due to my disability were not good I left the situation alone. Now instead of inquiring what the issue is, they either don't answer or give my caretaker a bogus number. If I had to do it over again, I wouldn't deal with these people. Especially if you are a woman or disable. Buyer be aware. The only reason I remembered the company because the guy had a red beard

Jerry is fantastic... hardest working guy you'll ever meet. He did my house and 2 businesses. After…read moreone day of work, I basically gave him the keys to all three to let him finish with no one there! Very honest, very fair and stands behind it to make you happy. A family business doing it right without trying to up-sell. I highly recommend this company. Jerry is proof of what hard work and sacrifice can do.

If I could give negative stars I would, I have requested to speak with the GM on 3 separate…read moreoccasions and have been met with silence. JT has become unresponsive completely. Absolutely horrible experience with Home Alarm LLC. From the beginning, communication was misleading, promises weren't followed through on, and getting straight answers became nearly impossible once paperwork was signed. Trying to cancel or get assistance turned into a complete runaround. The sales tactics felt extremely pushy, and after installation, support suddenly disappeared. Calls went unanswered, messages ignored, and every conversation seemed to lead to another excuse. I was left feeling trapped in a contract I no longer wanted, while nobody seemed interested in actually helping resolve the issue professionally. If you value honesty, transparency, and customer service, I would strongly recommend looking elsewhere before doing business with this company. This has easily been one of the most frustrating consumer experiences I've dealt with in years. Useless equipment and broken promises aren't even my issue, the customer service is nonexistent. I am still in my cancelation period and there's no response.

Worst experience EVER and 1 star is only bc you can't do a minus star! The "Rep" John Simpson made…read morepromises he never intended to keep. Pushy and full of himself, fast talking BS and interrupts and speaks over you. The install was horrid, the 2 cameras and free install he promised was NOT done and excuse after excuse, offered a stupid door lock instead that wasn't installed correct (it was crooked) so the door wouldn't lock completely, tried to call John severals times, left messages and just silence. No one called back and he never responded until we texted him that we ARE SEEKING legal counsel with this bait and switch practice they are pulling. When he finally did respond he was again so full of himself he wouldn't listen to reason that what he promised did NOT happen and the fact that my 93 year old mother couldn't possibly get to the panel in time or a bad fall in the process meant nothing to him. No empathy or understanding of that possibility was just plain rude and unsympathetic to an old lady falling and really hurting herself. I was furious. ADT was even worse trying to fix the issues these "authorised Dealers" caused. It was a nightmare from start to end. We are going to take this to ADT CEO and let him know exactly what their dealers are pulling on hard working Americans. Shameful and uncalled for. We are good people who were taken advantage of and we won't forget it. Now we are stuck with crappy equipment that doesn't work, the door sensors keep falling off the doors and if I could take a sledge hammer to the panel I would. Run far and fast from this fraud Co. bc the settlement should never have even got to that point. Bad lousy business practice, that should be all you need to know to stay far far away!!

They have been protecting my home for years. great local business that gives a personal touch and…read moreis always just a text or call away from help.

I just recently purchased a vacation home in Weatherford and was looking for a company to install…read morean alarm and camera system. I was doing a Yelp search for a local company and the one the stood out was Sanctuary Security service. I reached out to them and spoke directly to the Owner Andrew; we made an appointment at my convenience a few weeks in advance when I was scheduled to be in town. Andrew stopped by a few days before I arrived to assess the property and already had a plan in place for the best camera locations. I was amazed with what he was going to do and all the latest cameras and all other needed equipment. We agreed on a price. He scheduled me in when I was in town and got all the work done. Andrew gave me an and my wife a tutorial on how everything works. Got us up and running in no time at all. His company will also be monitoring our home. So, if anyone is considering installing a security system for their home and business. This is a great company to consider they offer quality work and outstanding customer service. As a semi-retired Contractor from California, it is a pleasure working with a professional company.

When we decided to upgrade our home security system, we wanted to ensure we didn't have a repeat of…read morethe bad experience we had the first time around. We checked out three companies and Al and Justin were the only company willing to stop by after a job they were working on. They listened to what we wanted and Al (owner) provided a bid the following day. After evaluating the other two bids, it was clear we needed to go with DFWCVS. Not just because of price, but service, care, good communication and quality equipment. Al and Justin arrived on time to do the install and set to work. Since we were replacing the entire system and moving some of the cameras to better locations (thank you Al), they were around all day. They worked hard and I could tell, they worked well together. Al kept us informed at all times on where they were with the install. There was one small hiccup when Justin slipped in the attic and accidentally caused some damage to our kitchen ceiling. Justin and Al felt so bad about the accident, but we kept telling them, it was an accident and we were thankful nobody got hurt. Al took action and worked on getting a repairman to come over to access the damages. Luckily, we have a neighbor that owns his own painting company and he came over and gave Al a bid. The repair work was finished a few days later. You couldn't tell it was ever damaged . Al and Justin were finishing up some work for us and were relieved to see how well it had turned out. Al took care of everything and was hired by our neighbor for some security work. A new relationship was made. Win win. We can't speak highly enough about the integrity of this company. You don't see many companies that stand behind their work like Al and Justin. They are great to work with and we couldn't be happier with our security camera system. You won't regret working with DFW Custom Video Surveillance, I promise!

Highly recommend this locally owned business. You can expect excellent service and hands on…read moreassistance with monitoring tools and setup. Text msgs and calls are promptly returned. Received speedy, same day response when an issue came up weeks after the install. Polite, professional, knowledgeable... you can't go wrong with this team!

Great company, Henry and his brother are good guys. They explain everything well and help with your…read moreneeds. Henry is also quick to respond to any issues that you might have. They are a small company that is more personable, unlike large companies that just want your money.

I had an incident where we had an intruder and being a single parent, I wanted to make sure that…read moremy kids felt secure quickly. I called Henry at Secure 1 First on a Thursday and he had the parts and installed my new system the very next day. The system I chose also included automation and so I added some items over the next couple of days and we all love it. I also ended up getting a surveillance system. I have friends that have security cameras that do an okay job and I know that I could find something cheaper than the professional cameras that I bought. I believe I could have even gotten some of the cheaper cameras through Secure 1 but I chose the better quality system. The reason is that in the last 3 years, I've had 3 experiences where someone was caught on video (once hitting our car in a parking lot, once vandalizing by kids, and once breaking and entering where the person was actually targeting my daughter) (and no, I don't live in a bad areas). Each time, the cameras caught our perps on camera but the camera quality was too bad to positively id the car or the person to a point where the police could do anything. If someone comes into my house again, I want to make sure that I know who they are and what they look like. I'm not settling for a poor quality camera and feeling that you just watched someone get away with a crime against you and there is nothing you can do about it. I appreciate the advice and input that I received from Henry. I appreciate that he was so quick to get my house to a point where we feel secure and I appreciate that he made sure that the job was done and complete to our satisfaction.