Well, my review is a little different than most. What could have been disastrous, turned into a…read morewonderful, experience full of humor and knowledge. My niece had booked a bus tour for her family and myself to celebrate my recent retirement. The night before, we received notice that the bus had broken down and it looked like our adventure was going to be canceled. We were surprised when the owner/operator Joel, offered to salvage the experience and still meet us at the Richardson complex to give us a walking tour of both the newly renovated area as well as the spooky abandoned space. It was pretty cool as it was just the 5 of us and him. Joel is a wealth of knowledge with a humorous twist as he led us through the gorgeous reimagined hotel areas. He actually sat us down and explained how the former psyche center operated and took us through some gorgeous areas full of architectural treasures, mosaic tiled floors and some really interesting stories. Then it was on to the abandoned areas. It's incredible that the complex could get this dilapidated. It will take generations for this place to be fully restored. Joel's personal stories and desire to tell them really made the experience. He definitely turned what could have been a disappointment into a memorable experience. I easily forgot about the bus portion of the tour and will remember the fun facts and the personal touch that Joel provided for us. Even the most seasoned Buffalonian will find these tours interesting and fun. I can't wait to go again when the bus is fixed, but then again, if it's not, Joel can turn the experience around! Thank you for the extra attention! It made all the difference.

Took the historical tour and it was much better than expected. The guide was great and kept things…read moreon a humorous level. It was fun while learning things about the city I've never known. Booking was easy online and they have different types of tours. The level of value you get on this tour is unmatched. I'd like to do the chicken wing or tavern tour the next time I'm in town.

Bill E and his Daughter Loren were fabulous in their organization, planning and conducting our trip…read moreto NYC for Christmas Spectacular. We were led thru the busy streets of Time SQUARE and Broadway. We had wonderful seats for the Rocketts show, an off Broadway Play and the NYC Ballet performing the Nutcracker. We had reservations for meals at very nice restaurants, with delicious food options! Lots of optional excursions, and lots of free time too. Hotel was very comfortable and talk about LOCATION! We were able walk a short distance to all the places mentioned! Oh, did I mention Bryant Park ice skating ring, and Christmas Village Artisans Market? It was wonderful. The bus was comfortable, and driver Steve was very entertaining. My heartfelt Thank You, for taking care of us and showing us such a fun time! We met lots of fun people, many who were repeat customers! And we will plan to join then , hopefully very soon.

My wife and I have gone on two of Maestro Tours trips - the 2017 Broadway Tour and the 2018 Fall…read moreFoliage Tour to NH & VT. We enjoyed both of them very much and have many fond memories from them. The Maestro's attention to even the smallest of details was much appreciated, and his flexibility allowed for all travellers to enjoy the tours. We met some very nice fellow travellers, stayed in great accommodations, ate at some unique spots, and saw and experienced some wonderful shows and attractions. Our trip to NYC was so well done and informative that it gave us confidence to twice travel there on our own since 2017!

Explore Buffalo-American Architecture Tour with docent Kevin Bennett…read more Absolutely great. The tour is packed with interesting and unknown facts for every building. We are very fortunate to have such great architecture in our city. Our docent was extremely knowledgeable and very personable. Kevin wanted to share his knowledge with you and answer any questions you would have. A great experience! Thank you!

We had a group of 6 do the Allentown Mob tour. Our wonderful docent was Kathy…read more The tour started outside of Cafe 59 and it was easy to spot Kathy and she was very friendly. It's a 2 hour walking tour, and you'll stop at various buildings to learn about the who, what, when's of what went down there. For example, you will stop at a building and hear about how organized crime controlled laborers local 210. You will see where certain made men were gunned down. Explore Buffalo is a nonprofit run by volunteers; be kind and leave a tip if you enjoyed your tour! I look forward to going on another tour with Explore Buffalo and learning more about our great city!

We had an amazing time in NYC , as you know we had a group of 46 People and every single person had…read morea great time. Bus - Was Super Nice and Super Clean Driver - Hugh was the Best , from his knowledge of the city , from his hospitality and willingness to lend a hand ( Loading and Unloading ) I sat in the front seat and really enjoyed our conversation Hotel- Was Great super close to the city ( I accidentally misinformed everyone telling them breakfast was included because I looked on their website and it said Breakfast was included ) I took full responsibility for that, I didn't realize it didn't include group reservations. My Fault :) Drop-Off / Pick-Up - Only suggestion would be to have the DO/PO @ The Empire State Building - Seems to less congestion . It was Super Busy @ 1 Penn Plaza Driver - He was too good not to mention twice , just a super nice driver that seemed to really enjoy his job and spoke very highly of your company. It's always nice to be around someone like that Thank You Both for Working with our Group , We look forward to traveling with you again

Recently took the New York shopping trip. My first time on a motor coach. A very convenient way to…read moretravel and we had a great driver, her name is Linda and she was very professional, kind and a great personality. Linda was really nice to contact the couple of people who were not at the location to be picked up at the appropriate time. That was very nice of her. Would travel with this company again . Sharon czajka Elaine ursin

Had a great tour. The tour is very informative with a lot of history on the grain silos and other…read morewater related industry that Buffalo has had over the years. I highly recommend this tour.

A very interesting and educational trip. Wow did I learn a lot about Buffalo, the grain industry,…read moreand silos... some of you might be saying "borrrrrring" but really it is a quite fascinating slice of Buffalo and US history. Our tour guide Ellen did an excellent job of narrating this 1.5 hour trip down the Buffalo River. She spoke for nearly the whole time and wove together many different facets of industry, history, and local lore. Summer weekends look to be quite popular for this tour so I suggest getting a reservation on-line - their website and the process is very easy to use. Definitely a must do when in Buffalo!

Thomas was our driver and he was phenomenal! He was very polite, prompt and made sure we had a…read moresafe, fun evening! Thank you Thomas! It has been a pleasure dealing with this company! They have answered so many questions and concerns all along the way and have been greatly helpful and accommodating! Thank you for your Bussiness!

My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.