Cancel

    Open app

    Search

    Forever 21

    2.2 (188 reviews)

    Forever 21 Photos

    You might also consider

    Recommended Reviews - Forever 21

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Sm M.

    Pretty big Forever 21, it had all of the departments (Men's, Plus, Home, Jewelry). It was clean as well which is always nice.

    Lorraine B.

    While shopping at the Downey location this evening I found a jacket I was interested in purchasing, however they did not have my size. One of the associates looked it up for me and found it at the Lakewood location, and suggested I call them with the ticket number and ask them to hold it for me, which I did. Upon arriving at the Lakewood location and speaking to the associate who took my call, I was told that she was not able to look for the jacket because the computer did not show a picture of it. I was then pointed to a direction of the store, and told go past the black curtain and look there. If it's not there, go look over there (pointing to another direction) and if it's not there go look there (pointing to yet another location). Not once did she offer to help me look, not once did she offer to get someone to help me look. After looking in the first spot, I found a jacket similar to the one I was looking for and decided to purchase it after trying it on. Now this is where the service gets even worse!! On the glass doors and windows walking into the store are 8 x 10 fluorescent yellow signs promoting 50% off jackets (regular price items only). Great!! I have a jacket that I want to purchase and it's 50% off. Wrong!!! The associate rings it up and tells me it's regular price. I question the price and explain the sign that they have posted all over the store as well as the doors and windows coming into the store. He then calls over what I assume is a manager and I explain to him as well that this is a jacket, the tag says jacket and the sign says jackets 50% off. He then tells me that it's for select jackets, however the sign/signs do NOT say this. He then looks at the ticket and with a very sarcastic smirk says, "Its because this is a casual jacket." Again, nowhere on the signs does it say select jackets or excludes "casual jackets." This is false advertisement and Forever 21 did not honor their signs posted. Forever 21, false advertisement is not ok, and this sale should have been honored!!! I just went on the Forever 21 website and guess what!!! The jacket that the manager (Alex) at the Lakewood location told me was not 50% off, IT IS INDEED 50% OFF! Forever 21, train your employees correctly!!!

    Anthony one of the "operating managers" is so rude and has poor customer service skills. If you hate your job get a new one no one is forcing you to be there. Also his fingernails were very dirty...says a lot about the cleanliness of the store and this "manager". Must be a really bad hiring pool if that's who you hired as a manager. Will stick to Cerritos.

    Finally, I'm next...Why the hell am I even here??
    Ivan R.

    Damn you Forever 21!!, Please realize that I am a MAN and I do not NEED to shop in your store... You have 15-20 people working the floor, gossiping about a customer they think looks like a whore, or making sure no one uses the available dressing room (there are two, but one is always empty and purposely blocked off by a garment rack). If you are so well staffed, WHY is there only one cashier helping a line of 5+ customers?? Your customer service policies confuse me, as do your offerings for men's fashions...

    So after speaking with Customer Service I was told I would hear something in 3 to 5 business days still waiting Update: I finally got a phone call on June 21st from Diane store manager. She gave 0 accountability for Managers Flor or Rick and even less for the employee who gave me the wrong information. She told me that the managers don't know when Promotions end and that I probably talk to a one day employee that is why she told me the promotion was still going on. I asked isn't it their job to be aware. She then asked me what did I want. I was like a apology and I don't know a coupon. She told me to come see her that Wednesday and I could get 10% off one item that was regular price and that I should not have been dismissed. She then went in great lengths to tell me about the buy 1 get one free sale. I didn't bother to the next day. Nor will be bothering to go again. Her employees were rude and they are not aware of sales and promotions what help are they to the consumer. I have a special needs grandchild who likes their clothes because they are cute and comfortable to her gives her confidence (she's plus size and that store has a big selection). I liked them because they made her feel good and saved on my pocket but I would rather pay more great customer service. The Lakewood store has always had subpar service but it just keeps going downhill but it starts with management.

    By far the dirtiest store I've ever been too. There are so many stains on the floor! The place was disgusting.
    Laura D.

    My god, this was the most disgusting store I've ever been to. First of all when you walk in it looks more like an abandoned Kohl's or Mervins than a Forever 21. There's carpet instead of a smooth floor some reason which actually contributes to how dirty the store looks. I wish I could have counted all the stains that were on the carpet. They weren't little stains either but HUGE disgusting stains! I'm sure most of them are just spilled drinks but that doesn't matter- stains should be removed! There was also so many products dropped on the floor to the point that it was ridiculous. And not to mention the store was pretty unorganized too but I can sort of look past that since that's kind of common for Forever 21 stores. Employees just chatting up and not doing anything about the stuff on the ground, now that's something I really dislike. To the owners, please do something about that carpet! Either have a company come to deep clean the carpet or switch to another form of flooring because it is honestly disgusting. It looks like it hasn't been cleaned in a good 6+ years. If I lived in the area I would not go back because of the store's appearance. I may sound harsh but I have never seen a store this dirty in my life.

    See all

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Sm M.
    1
    232
    2352

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 3

    8 years ago

    Helpful 1
    Thanks 0
    Love this 4
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ms. B.
    83
    338
    26

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    17 years ago

    Helpful 13
    Thanks 0
    Love this 28
    Oh no 0
    Photo of S J.
    0
    11
    4

    4 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    13 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    This lakewood mall location is beyond horrible. Employees use foil language, clesrance is always a mess, Sharon is rude.

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Love shopping here, but something needs to be done about that Sharron lady. She's so rude and unprofessional. She needs to get fired!

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    17 years ago

    Helpful 8
    Thanks 0
    Love this 9
    Oh no 0

    16 years ago

    Helpful 6
    Thanks 0
    Love this 3
    Oh no 0

    16 years ago

    Helpful 6
    Thanks 0
    Love this 10
    Oh no 0

    20 years ago

    Helpful 4
    Thanks 0
    Love this 11
    Oh no 0
    Photo of Amy K.
    576
    1140
    200

    17 years ago

    Helpful 5
    Thanks 0
    Love this 4
    Oh no 0

    16 years ago

    Helpful 3
    Thanks 0
    Love this 4
    Oh no 0
    Photo of Deidre H.
    13
    48
    43

    12 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 1

    16 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    Page 1 of 5

    Forever 21 Reviews in Other Languages

    Ask the Community - Forever 21

    What time does place close?

    Monday - Saturday: 9:30 AM - 9 PM Sunday: 10:30 AM - 7 PM

    Don’t See Your Question? Ask Away!

    You might also consider

    San's Suit Outlet

    San's Suit Outlet

    4.8(400 reviews)
    1.0 mi
    $$
    Certified professionals
    50 years in business

    Finding a new suit is a notoriously high-stakes game. For most of us, walking into a menswear store…read moreimmediately triggers a specific type of fight-or-flight response. You brace yourself for the onslaught: the overly aggressive associate who assesses your net worth with a single glance, the aggressive hovering, the sudden push to add a vest, two extra ties, and a dry-cleaning membership you didn't ask for. You leave feeling exhausted, slightly violated, and poorer than you intended to be. Then, there's the exact opposite of that experience. Her name is Amanda, and she is entirely rewriting the rules of retail. From the moment you meet her, the tension in your shoulders drops. Amanda is the rare professional who combines encyclopedic knowledge of menswear with the genuine warmth of an old friend. She doesn't greet you with a rehearsed pitch or try to steer you toward the most expensive fabric on the rack just to hit her commission quota. Instead, she listens. Need a sharp, breathable suit for a summer outdoor wedding? She knows the exact wool-linen blends that won't leave you melting in the sun. Unsure about whether a notch or peak lapel suits your frame? Amanda explains the geometry of tailoring with such casual, effortless expertise that you suddenly feel like an authority on fashion yourself. She operates with a refreshing philosophy: a suit should make you look and feel exceptional, not like you're playing dress-up in someone else's clothes--and certainly not like you've been taken to the cleaners. There is zero pressure, zero upselling, and zero smoke and mirrors. Just honest, tailored advice from someone who actually cares about how you look. So, if you're in the market for a suit and you want to walk out looking like a million bucks without actually having to spend it--and without the usual headache of aggressive sales tactics--do yourself a massive favor. Skip the stress, head straight to this place, and ask for Amanda. You can thank me later.

    I haven't had to wear a suit in a minute, but as soon as I walked in Amanda did a great job of…read moreshowing me the suits they offered. She suggested colors that looked good on me explained the process, price and made the whole experience flawless. I went to some other suit stores, let's just saw it was a warehouse for men, where they pushed me to go online. I will definitely come back to Sans in the future thanks to Amanda.

    Photos
    San's Suit Outlet
    San's Suit Outlet
    San's Suit Outlet

    See all

    Men's Wearhouse

    Men's Wearhouse

    2.9(197 reviews)
    0.2 mi
    $$
    Walk-ins welcome
    Available by appointment

    Our daughter got married and we needed a suit for her dad. We went to our local store to get…read moremeasurements and picked up the suit. The wedding was two states away and we were able to return it there along with the rest of the wedding party. The suit was ready two days earlier than expected. The only thing missing was cuff links but we made it work. The staff were excellent.

    I had a terrible experience at this location, and I'm extremely disappointed by their lack of…read moreaccountability. My boyfriend provided the wedding party's group number so that every groomsman could easily receive the correct suit and accessories. He visited once for his initial sizing and returned a second time for his final fitting. Despite this, when we arrived at the wedding destination in Utah, we discovered that they had given him the wrong tie. When we realized we had received the wrong tie, I called immediately to explain the situation. An older woman answered the phone and repeatedly talked over me. She was completely rude and made me feel as though I was being dramatic for being upset. From the beginning, she made it clear that there was nothing she would be able to do. I told her that I would come back and address the issue once I returned to California. When I followed up after returning from Utah, they offered a $17 discount, even though my boyfriend had to purchase a new tie for approximately $65. The entire purpose of having a group number is to make the process simple and ensure everyone receives the correct items. We are both very busy and trusted that the company would follow the order details associated with that number. Unfortunately, they failed to do so and then refused to take meaningful responsibility for their mistake. Our experience was extremely frustrating, and I would not recommend this location.

    Photos
    Men's Wearhouse
    Men's Wearhouse
    Men's Wearhouse

    See all

    Forever 21 - womenscloth - Updated September 2026

    Loading...
    Loading...
    Loading...