REBECCA!!!!!!!! Great customer service!!!!!!. The store was organized and very clean!!!read more

ZERRROOOOO STARS!!!!!!! I've been treated horribly multiple…read moretimes by the same employee. He's an African American man and I believe he's the "manager". I've shopped here many, many times and every time it's the same thing. The first couple of times I tried to give him the benefit of the doubt and maybe thought to myself that he might have been having a bad day. But NO he's already rude is hesitant to help me even when I've asked him for assistance. Now I'm a Mexican woman and I am also a lesbian. So I'm assuming he has a problem with either the LGBT community or with Mexican. I say this because the multiple times he's been rude and unwilling to help me I then see him a few minutes later with other African American customers and he's treating them COMPLETELY differently than how he treats me. With his own people, he's super friendly talkative and helpful. And I've noticed this again several times it hasn't been once or twice. It's been over 10 times that I've seen this. This last time I went in, I took my dad in since it was his birthday and he needed a new suit for church. I went into the store and again saw the same gentleman at the counter, helping another customer. As I pass by, I kindly asked him if once he's done with that customer if he can help us with suits for my dad. To which he responded I'll see what I can do. Right then, in there it kind of made me feel as if he obviously did not want to help us. He then came after a few minutes and ask me what I needed help with and I explained to him that I wanted a soup for my dad, and I asked them about a pair of pants which he was reluctant to even look for them and told me no we don't have them in stock and just walked away. So I just continue looking through everything to try to find my dad the perfect suit. I ended up buying two suits for my dad which came out to almost $600. But I was very upset. I felt humiliated and belittled by this employee which again I believe he's a manager. I reached out to someone above him and she took my car I believe her name was Sarah. She reached out to me and heard me out and seemed to be very upset by how that employee treated us, and stated she would see how she can make it up to me. After about two weeks, she never got back to me so I reached back out and asked her if she had forgotten about me. She said no and she said let me see what I can do. I need to speak to my superiors and maybe the next day she called me again and said they're willing to give me a $50 gift card for all the inconveniences and how I was treated by this employee. Now remind you, I spent $600 in that store on that one visit and I spent a lot more money in all my previous visits that I've done. Now if anyone has ever shopped at DXL you'll know that you basically can't buy anything with $50. I just felt that a $50 gift card was basically a slap in the face and to top it off she told me to go and pick it up in the store with that guy there. Which I thought was a terrible choice to have me go see that man again. I'm very disappointed, and how even the higher of managers have handled this situation. They have really lost a loyal (despite the horrible customer service) customer.

I wanted to leave a review for Georgeana because her customer service is beyond and amazing…read more Unfortunately, I was not able to find a pants that fits me and I felt bad as she went above and beyond to find pants that fits a skinny person. She is amazing and I appreciate how kind they were about helping customers. 10/10

We were going to a wedding. My husband rented a suit. Our son got sick last minute and we didn't…read morego. The suit was never used. They gave us a discount without us even asking. Very kind and generous. Highly recommend, great customer service.

Sneakers are center stage here. All shoes displayed the way a shoe collector might do. Each on its…read moreown display case shelf. Very clean under bright lights. They also carry a specific selection of T-shirts, shorts and hoodies. The staff is super knowledgeable and can run down the details for you on any pair you point to and ask, "what about these?"

First time shopping at this location they have a lot of good stuff. Specially the Carhartt brand…read morethey have tons of jackets hoodies sweatpants overalls vest if you run into that brand they have it here prices are pretty good also. They also have good sales people walking around, checking up on you making sure to ask if you need help with anything..

Had a cool shopping experience, the staff was nice very attentive. Had what I wanted and needed…read more#uggs a present for my daughter.

I had a terrible experience with the manager. Pros: The employees were super friendly and helpful…read more Store was clean, organized, with a great selection of apparel neatly separated by audience (men's, women's, kids etc). Cons: I asked if I could return some clothes I purchased online though I was 5 days past the 30 day return window I was hoping there was some alternative options as I live in Central California where there are no H & M stores. The manager ignored me. I addressed her kindly just asking about options. She wouldn't even look up at me. Her tune was overly rude and condescending. She continued to mistreat and talk down to me. I didn't understand why she was treating me so horribly. I was hoping to stay and shop but I haven't been belittled like that when simply asking about a return so I immediately wanted to leave. I hope she doesn't treat the employees that way.

I was charged $10 more in store for pants that I found online that I could've picked up in store…read morefor the cheaper price. I had no idea until I got home they actually charged $10 more and didn't price match to the website when I specifically told the store clerk the pants I found online and (and she scanned the item from my phone!) I had mentioned I wanted them but decided if I was going to do in-store pickup, might as well wait and see if I actually wanted them. She could've stated they'd be more. Then I called customer service and was told that was the policy.Extremely annoying.

Shout out to the man Arthur for some of the best customer service I have ever had! Never knew being…read morefitted for a tux could be so much fun and dam did he make me look good. Great shop and great workers.

Arthur did a great job with getting me the perfect fit! Made it quick and seamless.. Very attentive…read moreto detail!!

1/31/26 In the market for a quality mattress for our aching backs (heck, our entire body)…read more Amazingly great selection at this Macy's in Lakewood Center mall, plus it closes at 9 pm on a Saturday while the one in Cerritos mall closes at 8 pm. A sales clerk, Jay, was helpful in giving us the rundown of what they offer, forthcoming with answers. Btw, there was no sales clerk at Cerritos when we visited. Delivery is free (I should've asked what the cut off or limit is) BUT it could take up to 7 days! Whoa! Good to know. King sized sets ranged from roughly $1000-2000 (free box spring, I sure hope so, I thought it automatically comes with it.). That's the sale price. That's your basic set, if you're looking for the bells & whistles, for instance, the motor for adjustable beds, that could run you another $1000. If it's 2 things a person MUST have, comfortable shoes & really good bed/mattress. Be good to yourself, you only have one life to live, these you must have. The sticker prices are a shock to your system but to have painful feet & body- is a M@T#€r&Uck3R lol. Our choices are pretty much narrowed down to the Sealy, firm with pillow top. But will continue to shop around. We're running out of time do we gotta hurry up. This Macy's was good stop.

So I was standing in line, decided to look for another checkout. There's one in the shoe department…read morebut there were several folks waiting for shoes and I only saw one salesperson on the floor. I went back to only other checkout and the line was shortened by one. This floor was crowded with shoppers just folks waiting in line. I kept glancing at my items and wondering if I really needed them. I put back one item and because I had some descent clearance items, I was not parting with them. Anyway, that's the challenges in shoppingespecially when you don't feel well and standing was becoming chore. It only gets tiring when you can't move forward quick enough. if I wasn't annoyed at the lack of registers opened, I probably would've bought more.