REBECCA!!!!!!!! Great customer service!!!!!!. The store was organized and very clean!!!

This manager Bobby is a racists and has 0 customer service skills (at least not with Mexicans) because with his own race his VERY VERY helpful and talkative. But not with me seems very bothered Everytime I ask for any sort of help. Store manager Sarah is aware and has not done a thing! She offered me $50 gift card and asked me to go pick it up with Bobby the racists! After I spent $600 on suits for my 75 year old dad! This manager needs to GOOOOO!!!!!! read more

I always shop DXL because I can find clothes in my size in other clothing store they do have my size but limited in stick. DXL have my size always that's why I like to shop at DXL. read more

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There are very limited shopping options for 4xl men. I buy most of my Dad's t-shirts here. I really like graphic tees with bands, movies or TV shows. I have to order online a lot of the time and have it shipped to my store. The curbside is a great option. read more

Really strange interaction today. Go in to buy rain jacket and shorts. Rain jacket $90. Shorts tagged @ $35 (all colors and sizes in this brand were $35). But the shorts ring in for $38. I said those dang in for $38 but they're tagged at $35. Response - yes. I say - but they're tagged at $35 - so you're charging me $3 more than they cost. Loooooong blank stare. I gotta find out where this goes so I wait and say nothing. He says can't fix it - you can come back. When? Can anyone fix it? Can you call a friend to help? Or do I just pick a time to come back and do this all over again? So I leave...the $125 worth of items on the counter and leave the store... read more

I recently started shopping their store on Carson in Long Beach. I like the clothing collection and sizes, a little overpriced but figure better than buying stuff that doesn't fit. I needed to buy a sport jacket or a suite so I thought I would try the Lakewood store since it is actually closer than the other store I mentioned. I went into the Lakewood store about 11 am on a Tuesday, not a busy time. When I entered the store I saw two or three employees in the store. I didn't receive any recognition or offer of assistance. I walked over to the suits area and started trying on jackets. I tried on several while the employees had a nice chat. After about 15 minutes in the suites department I looked at merchandise around the store feeling like this is the last place I want to patronize. I went to another nearby national chain men's clothing "warehouse " where I received excellent service. I bought five items and they hemmed the slacks in about 10 minutes while I waited. Most of the items I bought were at sales prices, so I know I got a great value. I bought a jacket, hemmed slackers, dress shirt and two ties for the cost of one of the jackets I was considering at DXL read more

This store is not what I expected. Not even a , how can I help you or welcome. Needed a shirt, for a wedding. I asked for help the guy looked like he didn't want to be there. Left the store and head to the next one. read more

Sadly , COVID has made many of us chunkier than we want to be and really should be but if we are or you are in this undesirable condition , I do recommend DXL , they do carry items that make us look better than wearing tight clothes that make us look like a tamale . I went to the store on Sepúlveda in West LA and the hound lady that helped me was very kind and helpful. read more

The manager needs to retire already. Has zero customer service skills and is extremely rude. Asked for assistance and he seemed annoyed that I was in the store . Wouldn't shop here if they paid me to read more

Horrible customer service! Not even a hello when we walked in. This isn't the first time either. The gentleman that works there has been there along time but acts like he'd rather be elsewhere. For how expensive it is, you should be treated better! read more

THis has a nice selection of clothes for big and tall. They don't have much of the less expensive stuff. One thing that is different from other big and tall stores is that they have an in-house tailer, or have access to one quickly, and they will do customization. I guess that's how they compete with the Internet. The guy I talked to, who may be the manager, was friendly. It's in a strip mall a half block off Lakewood Boulevard across from the Lakewood Mall. read more

DXL - Exterior - Shoe Stores Near Me - Lakewood, California

My brother in law needed a suit and he found one with Priscillas help. She is super sweet and soooooo helpful. She is clearly the heart and soul of this store. I looked for her based on the yelp reviews and she did not disappoint. She found him the perfect suit for his budget and it was his first suit ever. The tailoring is reasonable. Please leave her good reviews she deserves the praise. We came to the right place for his first suit. Thank you Priscilla for all your help. We appreciate you. read more

Good selection on clothes but you won't get any assistance no help here won't ask if you need anything or if you are looking for a particular items I personally didn't like the service for the price I think I'll keep my Buisness elsewhere read more

I can't help but wonder if the gentleman that left the review about being left alone to dance about while stuffing his shorts didn't confuse DXL for the Men's Wearhouse right next door. I received a rather cold reception from the employees there and as a result ended up visiting DXL, making a fairly substantial purpose, and I've been a customer ever since. I have never received anything but stellar treatment right down to being offered a complimentary water. Best of all I generally know what it is I need and with the assistance of the knowledgeable staff I am generally in and out in no time. As pleasant as they are I still prefer my free time be spent doing something other than clothes shopping. My sincerest thanks to the people at the Lakewood store. I'm sure I will see you soon. read more

Incompetent! Had a funeral to go to, and they promised the package in two business days. It didn't arrive in time......

I had a return item that was outside the return window. While he was at first reluctant, the gentleman who helped me made an exception for me and went ahead and returned my item. I was very pleased with his service and the store itself was SUPER clean and organized. I will surely be coming back to this location for shopping. read more

Got ripped off today... they only gave me credit for 1/2 of a $65.00 shirt I purchased and wanted to exchange... but did not have the receipt... left with a low quality t-shirt... donated rest to charity... now that I'm thinking... I should have looked up my CC bill... clerks could care less... NEXT !!!... I will NEVER go back... like they care... read more

Horrible costumer service and very rude employees... This happened today Sunday; my partner and I went to look for some clothes and they treated us really bad and they were really rude, the guy was totally ignoring us and then the girl had a horrible attitude. Overpriced store and rude employees...you were out of there in a jiffy....never coming back again! read more

I was disappointed to walk in and be spoken to by NOBODY in over ten minutes. I walked around, looked for my items, stuffed some small items down my pants, and did an Irish jig. Finally, faced with the choice of changing clothes to try on items right in the middle of the store, or preserving my modesty, I broke down to find a clerk. The store was messy, the changing rooms were unclean, and filled with unpurchased merchandise. I prefer to go to the Brea store because they are friendly and approach customers immediately upon entry. They offer water on hot days. I really hoped Lakewood would be as good. I was disappointed. read more

Previously I had good experiences here, but today I called to get some shirts close to closing time of the store. The first person I spoke to told me I would have to get them by 6:10pm but she would leave them for my pickup for tomorrow. I checked my gps and it showed I could get to the store by 6:09. So I called the store again to tell them I would be there. A person named Greg spoke to me. While I really wanted to get my shirt tonight and he was telling me it was not possible, that was not what most upset me. But what most upset me, was I felt unappreciated as a customer by his tone and his comments. I know everybody can have a bad day and nobody's perfect. But it is hard being left with bad feelings about a store you once loved. read more

Ive been here a few times and always have encountered great service and politeness. Sonia was the same today. ( I think that's her name). She helped me the entire time I was there and had no problem going back and forth thru the store. Helped me with my selections. Prices are high though. Nd I did get home and find a small hole in a shirt I bought. Let's see how they handle it when go to exchange it. read more

@What can I say but your welcome" lol in all seriousness they have some great clothes for us big dudes a little pricey but worth it

I usually get really good service here but on this visit. I didn't receive any help. I walked in, no greeting. I walked around literally for 30min looking. When the sales person walked past I had to flag her down and asked if she had a size of shirt. As she proceeds to the rack I informed her I already checked there and asked if there were any in the back. She said all they have is what's on the floor but very dismissive. As I continued to look I got very upset and decided not to spend my money. Which is a shame bc I usually spend alot of money in that store. It was an hour before closing and one sales girl was folding clothes, the other was helping the only other customer in the store, and one other girl that was floating. So there was two available sales people to help. I figured the one sales girl would come to help after the other customer left the store but she continued doing other things. I got discouraged and very pissed and left my would be items on the counter and walked out. Like I said I spend money with DXL all the time. Just last week I was at the Palm Desert location and received excellent help from the one and only sales person on the floor. So the Lakewood store has no excuse. Very pissed off customer. read more

Went there to buy a suit for daughters wedding. Usually go to Men's Warehouse but had bad experience there last time. Danny helped me out and was awesome. Went above and beyond to get me fitted correctly. When I picked up my suit it was tailored just like I wanted. Thanks again. Will be back for more clothes in future. read more

Went into this store on Sunday about 4:45 my boyfriend birthday is in June, had the worst experience no one came to say or greet us which is okay but the whole time we were there the hour and 48 minutes it was a Caucasian guy with glasses older man watching us as if we were going to steal something, I was very hurt and disappointed we're not go there ever again. One of the worst customer service I've ever experienced in my life read more

Classy clothes for the big man. Everyone is the store is helpful and polite. If you can't shop of the rack in the the regular department stores and are forced to buy the XL crap at Target, do yourself a favor and go to DXL. Some dress shirts and pants may be a little pricey but get on their email list and use the coupons..... read more

Very helpful staff, greeted coming in and helped with sizes and styles but no pressure just finding stuff. Good selection of sizes and types. read more

I have never experienced such bad customer service. I am currently on hold (10 min) because they lost my order. It was shipped out on 12/16 and I have called everyday and they still have not found it. The manager Bobby is very un helpful and can't find a resolution. I will never shop here agin!! read more

Had a great time at DXL Staff friendly courteous and knowledgeable love the new look of the store a lot of varieties to choose from

Danielle the young lady not only helped, also stepped my game up big time. I've never had a suit in my life , let alone a fitted suit. She laced me up proper,... as a first time buyer I'm amazed by how good she was able to make me look. Customer service skills were out the roof however her ability to relate to me as a customer was amazing. If you knew me you would understand. I'm very excited and can't wait to have an occasion to wear this suit. read more

So i frequently shop at this Dxl in Lakewood because of their Ralph Lauren Polo selection and its always been a pleasure shopping there. NOT THE CASE TODAY! Upon entering the store and browsing thru shirts, pants, etc. I couldnt help but notice that i was being shadowed by one of their representatives, he never asked if i needed any help or was it a particular item i was looking for. Once i grabbed the items i wanted i headed towards the cashier desk to pay but couldnt help the awkward feeling this guy was giving so i decided to continue to walk and continue to browse just for confirmation and guess what, there her was ‍ i then proceeded to the counter where this particular gentleman Named Greg then assisted me. I politely told him that he made me feel awkward and uncomfortable because i felt as though he was following me. Greg then confirmed what i suspected and said he apologize but its company policy and that what they tell them to do. I was livid and hurt at the same time I need answers DXL is this your policy to have your employees follow customers around and make them uncomfortable? I then pointed out another couple shopping that was a differnt race than myself and NO ONE was following them ‍ i need answers. read more

Was greeted within 10 seconds of entering the store. Was looking for a particular brand and the staff took me right to the location of the products. Knowledgeable about product and offered choices (even though I wasn't interested in the alternatives). Staff showed me to the dressing room, made sure I had everything I needed, and even gave the wife and myself a couple of bottles of water. Had our customer information on file from previous (years ago) purchases made at Casual Male. Excellent service and staff all around. The store is much larger than other Big and Tall places I've been to and has quite the assortment of products. They had almost two complete wall spaces for jeans in many different styles, brands, and sizes. Product was organized in an efficient manner making finding the right size very easy. Will definitely shop there again. read more

I went in this store after work yesterday to buy my husband some things for Fathers Day. I walked into the store on the end nearest to five guys and there was a guy I there really nice and tried to help me out but when I couldn't find what I requested he recommended I go two stores down to the other Dxl store that has more casual wear and more variety of men's under garments. I walked into the store and no one greeted me at all and no the store wasn't busy at all. I walked around the store 3 times before a really nice guy offered to help me. The only reason I'm giving 2 stars is because of this guy. The rest of the employees just stood around joking around with each other and not offering the customers any help at all. Maybe I looked like I had no money to spend..... I'll never understood why I was treated so poorly when I clearly looked lost as hell and needed assistance. Well I did buy the items I ended finding thanks to that one nice guy. Step up your customer service game guys! Thank u to the guy who did finally help me! You could teach your coworker a lot about treating customers right. read more

Great store, very organized. The salespeople were very helpful. Great choice in good quality menswear. It was a great shopping experience. I will definitely return! read more