Highly recommended!…read more Shane acted as my listing agent and worked efficiently to get my house sold and efficiently helped with navigating any issues that came up. He was always a quick message away and his effort and dedication was evident from the beginning. He helped with multiple issues that came up including negotiations and repairs. But most importantly, he was honest and considered my best interest in the decisions he recommended, which the other reviews here will also attest to. I actually found Shane through Yelp and am very happy that I made contact. I know who I'm going to the next time I have a real estate-related issue.

Shane helped us sell our condo in a highrise building just off the strip and in the process found…read moreus a house as investment property. I was amazed how quickly he was able to get both transactions completed. The condo was listed at the end of January and in a couple of days we had a firm buyer. This was in a building that had similiar properties that were on the market for weeks or months. Ours was in contract in a few days and closed 3 weeks later. It was the fastest sale of a property that I've personally experienced in my life. Once we had a buyer, Shane focused on helping us negotiate buying another investment property. We found a house in Henderson. The house had just been listed and by the time we were able to get an appointment to tour the house (Feb 10) there were 4 or 5 other interested parties. We liked the house and Shane advised us what to bid. Then we waited, but Shane was working behind the scenes negotiating with the seller's agent. With his skills, he was able to get the seller's agent to accept our bid over the others. It didn't stop there. Once we got the appraisal and inspection reports, Shane was able to get the seller to agree to the lower appraisal amount, saving us thousands off the asking price. We closed escrow about a month after our initial tour of the house. Shane coordinated and negotiated everything for us. Even worked with the lender that I had chosen. He certainly made both transactions go smoothly. We wouldn't think of working with a different agent when we're ready to buy/sell property.

It's been frustrating trying to get in touch with Eloff Perez and the Las Vegas Realty Black &…read moreCherry team. It's been two weeks across email, three calls, AND even a contact attempt through Yelp, but no response. I'm just looking for information and to learn more. I understand if they can't take on any more business or if they look at my home and decide they don't want to work with me. To just ignore repeated attempts at contacts seems like a ridiculous way to run a business. I see they have quite a few positive reviews, and I was hoping to add to this roster, but it seems I can't even get in touch with anyone there. For those who may be frustrated, there are other companies and options for you. It's just a shame someone would spend so much time building their business only to then have a complete lack of responsiveness to potential customers. It honestly makes no sense to me at all...

Eloff Perez refused to rent my luxury home put even though he promoted himself as a property…read moremanager. Somehow he took my advice previous review down. Don't believe all the five star reviews. He said NO! When I asked him to rent out our home for $2,500 a month. He harassed me via phone calls even after I blocked his phone number. Beware!

I am forced to write the most negative feedback I ever had the desire to. I have major concerns…read moreover the honesty and integrity of people that lease the houses through this agency including those in the office. The most upsetting thing about my four years of renting, is a poor one-way communication that characterizes any dealings with the owners and staff. I consider myself a reputable and responsible tenant with a positive renting history, yet I have not seen a finger lifted to address my concerns within 4 years. The roof in my 2/2 townhome leaked from day 1, windows upstairs were unfunctional, try to open and they fall out; windows downstairs leaked, blinds and door frames chewed up by a dog, carpets smell like pet urine, blinds fall apart the second you touch them, hose spigot out front broken. After the first repair of the kitchen disposal that happened shortly after I moved in, I was responsible for all repair costs. After moving out, I am being charged for previous damages with the addition of made up charges like trash service that I paid for at the end of the last month before moving out and have proof of doing so. There are too many issues to mention, so my advice to any decent, self-respecting citizens who are forced to deal with this property management company, be sharp and have proof to back up any detail, demand proof and detailed explanations with receipts, or better, arm yourself with an attorney. Natalie R. Las Vegas, NV 5/31/2022

If I could give them zero stars I would. First, my realtor made sure that they didn't have any…read moreapplications for the property I wanted, they didn't. She then proceeded to tell them that I wouldn't be able to bring my application until my lunch break, they said that would be fine. Never once stating that they accept applications via email and then I could bring the certified funds at lunch. So I take time out of my day, and call them to confirm as I am driving down there with everything in hand to talk to their front desk person who says "we accepted an application an hour ago". WTF? I tell her that my realtor called and spoke to someone and she tells me "yeah it is first come basis.. sorry" (NO EMPATHY!) I then tell her why would we call if they were just going to accept another application. She then tells me that I can give my application to them anyway, but that they only screen one application at a time. So I take my application in. Once I am there, there isn't any empathy on her part at all (ZOMBIE IS MORE LIKE IT).. and she takes my money order, attaches it to the application and not even a thank you or a smile.. how rude and unprofessional.. Now I have to wait and see if the application before me is accepted or not. I will have to be the one to call them because I am sure she won't call me and you best believe I will be going to get my money order back (which she didn't even put any of my information on.. "that way when we give it back".. awesome so you basically get my hopes up to tell me "nah") I commented on her complete lack of empathy as I was leaving. WHAT A JOKE.. GO SOMEWHERE ELSE!

This review is for Daniel Kalai. What can I say other than he is an awesome realtor and even more…read moreamazing person. Really down to earth and very responsive to any questions or concerns I had, no matter the time of day. He's very knowledgeable and offered sound advice throughout the entire process. He listened to the specifics details of what I was looking for in a potential home. I really appreciated the fact that he was not pushy, which a lot of salespeople tend to be. He understood that this was a significant purchase and I did not feel pressured at all when I finally submitted my offer. He walked me through each step and kept me posted on any updates. Thanks to Daniel, I now have a home that my family and I love and can enjoy for the years to come. If you are considering buying a home, I highly recommend you contact Daniel. You really won't regret it.

I can only describe our experience with Xpand Realty as a fever dream steeped in mismanagement,…read morechallenged communication, and just inexcusably poor handling of the whole situation. After a relatively normal walkthrough and slow signing process, we were informed ON THE DAY OF OUR MOVE that the property had an HOA that did not allow renters, and Xpand basically said "Sorry, what would you like to do?" They wouldn't offer a refund in any usable amount of time, and since the signing process took up our entire moving window, we had 24 hours to vacate our old dwelling and move into a place with total uncertainty looming over what our future might look like. We spent the next month and a half fighting Xpand to 1. Fix the problem they created by not verifying they could rent this property before listing it, and 2. Give us our money back so we can at least have resources with which to apply to a more competently-managed residence. I will give one team member a lot of slack because they were navigating a personal emergency, but the amount of phone tag and online research I had to do to get a timely reply on a weekday was just absurd - only one party is getting paid to do this administrative work, so why am I the one always waiting for your reply? I finally called the top manager Randy and miraculously began to get replies with timelines after that. It gets better though! The dwelling we were in had an untreated water leak and mold issue + water pooling in the garage ceiling. Any basic inspection would have caught this, so I have severe doubts that Xpand/the owner of this property were upholding their legal bare minimum responsibilities by even having the place inspected at all. Once we pointed out the water issue, Xpand and the owner were both trying to rush us out so the remediation company could begin the extensive work required to salvage their soggy property, but Xpand STILL was only willing to offer us a refund AFTER we vacated and AFTER a processing period of several business days. Meaning Xpand expected us to just pull another several thousand dollars out of our to sign on to a new place and move for the second time in a month. Y'all saw our incomes, you know we can't afford that, and the onus is STILL on Xpand to fix the storm your half-interested business management style created. But wait, there's more! The HOA of the community started knocking on our door several times a week and lurking by windows, demanding to know whether we were allowed to be there and threatening to tow our vehicles, but conveniently claiming total powerlessness to do anything about the leaky roof that is the HOA's obligation to repair. Xpand offered to move us into a similar property at no charge, but were unable to come up with anything in their corporate portfolio that wasn't a significant downgrade for the price and didn't fit our communicated criteria, so they essentially gave up and told us to let them know when we leave. We stood firm that we would begin that just as soon as Xpand returned our deposit and first month's rent (they sure as weren't getting any additional rent for the wet box they stuck us in). So the situation became a standoff until finally, Xpand relented and returned *most* of our money upfront. They held onto a few hundred dollars for "after the inspection" (so your company does know what inspections are after all?), and we finally had what we needed to sign on to a new place. Xpand had offered multiple times on phone calls, unprompted, to pay for our moving fees, but again, when we asked them to honour this in writing, they wouldn't do it. Xpand made many verbal offers and then neglected to honour them when we asked for them in writing. So we moved a second time with our own money and sweat and time while Xpand continued to badger us with requests for updates. We got out, and we did get the rest of our money back, but Xpand's avoidable dipshittery set us back an estimated $10,000 in our time, labor, and materials. May this company become insolvent. It's the only thing they've earned.

I simply cannot believe all of these negative reviews. My personal experience with the staff at SFR…read morehas been phenomenal, from the receptionist to the maintenance manager. Each and every employee and sub contractor at SFR has been very professional. It's a basic treat folks how you want to be treated kinda thing. Leasing agents, Jennifer and Sonya, are VERY accommodating. I am shocked at anyone who says otherwise. I have rented from SFR for close to 4 years and seldom have we needed any repairs/maintenance done, but when we did, it was handled, quick, fast and in a hurry. I have a family of five and a Great Dane. BTW, try and find another property management company that will rent to you when you own a Great Dane. My Family and I have been elated with our house in Henderson. Even though appliances were included, we bought our own washer/dryer and refrigerator. Who wants to use someone else's appliances? Waste disposal and lawn care costs are the tenants responsibility, just like any homeowner. Remember you are renting a home, not an apartment. Pay your bills and you won't get fined. Pay your rent on time, it's really that simple. We were paying $600.00 less per month than a fella who was renting a smaller home (from another property management company), just two houses away from us. The money we saved renting a very nice, cost effective and well maintained house from SFR enabled us to save money for the down payment on our own home. Bottom line is this, my experience has greatly differed from others who have left negative reviews regarding SFR. Don't let the b.s. reviews deter you from renting from this truly professional company. SFR has been our stepping stone to home ownership.

They buy properties to rent out and are sketchy and unprofessional…read more They do not understand that the board of directors are in charge of the community NOT as they wrongly assume the management company

They fixed the situation after some back and forth. Thank you for your understanding on the matter.read more

Worst property management company I've ever dealt with. They took over a lease I had been living in…read morefor 8+ years. I was renting directly from the homeowner and we had a phenomenal relationship before this awful company took over. Once they took over. Nothing got done regarding any repairs. I had a whole in my wall for 6 months after a plumbing repair in the master. They also raised the rent $400 the first time and another few hundred upon the second year (directly after the pandemic in which I paid all the way through the pandemic without missing once). I decided to move out because of how horrible key property management was. We went our separate ways and all of a sudden I'm being contacted by a collection agency saying I owe $6k on top of the fact they never returned my security deposit. I never received ANYTHING from key stating what the charges were or what it was for or how I could dispute it. BEWARE!!! Very very poorly run and clearly they operate in a shady manner. Rather than a phone call or something to reach me to discuss any charges, they just stay silent then send you to collections. The house was left in better condition that I originally rented it in and I just found all my pictures/texts and documents proving all of it. I'm pretty excited now. I take that back, I am VERY excited for the future. DO NOT USE KEY PROPERTY MISMANAGEMENT!!! Unless you want to have minor repairs take 6+ months, poor communication from the office and to be charged a bunch of charges and never be told until you see a collection agency calling to tell me that I not only don't get my security deposit but that I owe $6k for a house that was a forclosure with nothing done to it, when I moved in...... BBB will be contacted and my attorney and I will talk to you soon KPM

I usually don't write reviews, but Ruchelle at First Full Service Realty really earned this one…read more She helped my family through the whole buying process and made everything way less stressful than I expected. She's super sharp, always available to answer questions, and clearly knows her stuff when it comes to real estate. If you want someone who's going to treat you like family and actually put in the work, Ruchelle's the one to call. Highly recommend.

Important Announcement!…read more We're thrilled to announce that First Full Service Property Management is under new management and is now simply called First Full Service Realty & Property Management! Our new leadership team is in place and ready to deliver the exceptional service that both landlords and tenants deserve. We've implemented advanced systems designed to streamline the entire property management experience from maintenance requests to communication and follow-up, all accessible at the click of a button. Here's what's new and improved: - Faster Service, Better Communication - Our new platform offers 24/7 service access with lightning fast response times and consistent follow-up. We're prioritizing transparency and accountability like never before! Licensed Vendors at Discounted Rate - We've partnered with vetted, licensed vendors who offer preferred pricing saving our landlords both time and money without sacrificing quality. Smarter Tenant Screening - Our enhanced tenant screening process now uses AI-powered platforms to ensure qualified, responsible tenants and greater protection for your investment! Flat-Rate Management Fee - We're still offering our competitive flat rate monthly management fee of just $125 no hidden fees, just great service. Beyond Basic Leasing - Our leasing agents don't just post on Zillow and the MLS. They go above and beyond to actively market your property on multiple platforms to secure qualified tenants quickly. At First Full Service Realty & Property Management, we don't believe in treating clients like numbers. We're landlords ourselves, so we understand what really matters ROI, reduced stress, and long-term results.

I like the Manhattan's location. Close to the 15 and 215 freeway, Town Square, Airport and the…read moreStrip. Viewing the floor plans in the Manhattan, I must say, one of the nicest layouts I've ever been in in terms of the 1 bedroom. It's about 1,200 sqft. Huge!! The grounds are clean, pool and gym nice as well.

Agree with Stephanie S. It's really sad to see what this place has become. I used to love living…read morehere, but it has gone downhill in a big way. Last year, the main elevators in three buildings were out of service for months, and the HOA never said a single word to residents about it. One of my neighbors even filed a complaint with the state, and nothing came of it. To make matters worse, fees still went up by 10%. One building has gone an entire year without working AC, and neither the HOA nor the management company fixed the problem. Their response was that the temperature was supposedly set to around 74 degrees, which completely misses the point when residents are dealing with ongoing AC issues. The trash often isn't taken out, we've seen roaches, and the building doesn't seem to be cleaned regularly anymore. Trying to get help is frustrating. Calls usually go straight to voicemail, and getting a callback is rare. When you do reach someone, they often don't seem to know what's going on, and nothing gets resolved. Unfortunately, the security guards haven't been much help either.

They clearly work for the owners; so if you are looking for services as an owner - probably good…read more As a tenant who lived in a crappy house managed by them; I'd say avoid or risk losing deposit under the guise of multiple different "cleaning fees". Just my opinion; like it/don't like it who cares.

I stumbled upon LVR while inquiring for property management services in the Las Vegas area. Carina…read morereached out to me and I really admired her professionalism. I walked her through my situation and she took the time to listen, research, and provide guidance. Her passion for real estate and helping others was palpable, and it really struck a chord with me. If you're ever in need of real estate services, I do not doubt that it's something LVR can take care of.

Redfin has low balled my home on their site and I get calls from buyers that want to offer me…read moreridiculously low prices. Homes in my area with same square footage and acreage are selling for a lot more money then what they value my home for. The homes that I have seen the inside of, are in a distressed condition sell for more than what my home is valued at. Homes like mine sold for $622.000 to $949.000 and mine is showing value at $579.636 and they are comparing my home with homes in a different area. Now I know why their sister company Zillow was sued for low balling homes.

Redfin has low balled my house by a about 150 thousand .I am guessing it's their marketing making…read moreppl think redfin cud find them a good deal!!! They are not even in the ballpark ! They post my home presale pics nothing current nothing as it looks now.