Charmaine and Timika were excellent in their care. I was able to set up an appointment easily and…read morethe ladies were very friendly and helpful. Highly recommend!

From the owner: ARCpoint Labs provides a wide variety of testing services and wellness solutions to help people,…read morecompanies, and communities make more informed decisions about their futures. With more than 10,000 clinical tests and wellness solutions, including DNA, drug and alcohol, and STD testing, as well as DOT compliance services, and background checks, information is just an appointment away.

Had to have some blood work done and went to this Labcorp because they were open on Saturday and…read morenot too far off my activity path for the day. This office is the smallest one I've been to for them. It's seating capacity is less than 10, which left a few standing as they either waited for the intake folks to call them or to see the technician. Once I was called for the intake, I began sensing I was in a health office unlike any I had ever entered! Why? They are by far the nicest medical profession people I have ever encountered in the most genuine of ways! While waiting for the technician, I watched as they explained to one person why they couldn't do their Covid test, but provided them a non-Labcorp site that would and gave them directions, all without being asked! The thought of the specialness of my experience was ultimately confirmed when I had me blood taken and the technician was just as nice as all of the others! Now there are likely many teams that work there and they may not all be up to this standard, but my hat goes off to team 4 for a great medical experience!

I've been going to this location for sometime. But yesterday I had a great experience with the…read morephlebotomist who was working with me. I was telling her how I'm in the process of studying to be a phlebotomist myself and she gave me great information of what I needed to do to get started in my new career. And I do appreciate her advice to stay focused and positive. And I can actually do this cause I explain to her that I am nervous about this whole situation. But speaking to her gave me the confidence that I can do this. During the process she informed me that I was dehydrated and she had to try my other arm which actually worked. She was very patient with me and very informative. Thank you for making my Saturday morning great.

Took a little bit for everything to get done but the staff was extremely friendly! Definitely…read moresatisfied with my visit.

The workers there are very good. However, Labcorp has made the stupid decision to get rid of the…read morereceptionists. Now, the nurses have to do EVERYTHING, which takes 3 times the amount of time, even with an appointment. What stupid jerk decided that? Total frustration for all parties! I will be switching labs now. They just lost a longtime customer!

I had to make an appt at Quest for a pre-employment drug screening. I was able to make a same-day…read moreappt on their website which was convenient. I showed up 10 min early and they were able to take me right away. Both ladies working in the office were so friendly and welcoming. I was in and out within 10 min! 10Xs better than going to a patient first or other clinic for this.

Apparently appointments do not mean much here. Arrived 5 minutes early, waited 35 minutes while…read moreothers were called before me, when I finally asked what was going on they said they were very busy doing drug testing for people and that they couldn't see me today. Are you kidding me?

I have been a nurse for a long time, and I have to say that my experience at Labcorp has been very…read moredisappointing. The staff's unprofessionalism and lack of focus on solving client issues are upsetting to me. When clients are asked if they have the necessary paperwork and respond that they do not, the staff simply say in a rude sort of way, we need paper work! They then proceed to ask for the client's doctor, only to later say that they have the freaken paperwork. If there is an issue with a patient, instead of addressing it professionally, they just say, "Move it over," and walk it out ( lab reqs). I had cortisol levels that needed to be drawn by 9 AM, and I made that clear to them. Unfortunately, my concerns were met with indifference. Numerous customers arrived after me but were seen first, and I'm quite sure not all of them had appointments. One staff member, in particular--a heavyset African American woman with an afro--exhibited the worst attitude I have ever encountered in a lab tech or service representative. She does not seem to enjoy interacting with people, so I'm puzzled as to why she chose this job. It appears that Labcorp is struggling to find qualified staff and is failing to prioritize customer service in what should be a client-focused environment. This situation creates a liability that could have serious consequences.

The worst. Checked in and hobbled to my car to get paperwork. They closed at 4:30 and locked the…read moredoor at 4:29. Refused to open for me. She claimed to have texted me, she didn't...

I had an appointment and got in there 25 minutes after the scheduled appointment. The phlebotomist…read morewas nice but could not get my order to print. They wanted me to drive to their Newport News location which is 30 minutes away. They just wanted to pass the problem on instead of correcting it on their own. That is the reason for the one star.

First time coming here & I've never been to a labcorp that was inside of a convenience store. It…read moremakes you really want to spend money because it's a long wait & there's barely any seating; just four chairs. The line builds up & you just stand around until you're called. You can wait or walk around the store. The phlebotomists were kind to me & helpful.

Even with an early appointment, there was a 30 minute wait just to be called from the waiting room…read more The woman working at check in was rude to patients, including scolding a woman who asked to be called by her correct name.

Great customer service! Techs are very helpful and polite! Place was nice and clean. Front desk…read morestaff was supportive!