I received exceptional service last week at the Norcross Social Security office and would like to…read morerecognize Mrs. Pham for her outstanding assistance. She went above and beyond in clearly explaining the financial options of delayed vs retroactive benefit. Her explanations were thorough, easy to understand, and extremely helpful in making an informed decision. I truly appreciated the care, patience, and attention she provided throughout the conversation, all with a warm and friendly attitude. Her professionalism and kindness made a significant difference in my experience. Outstanding customer service like this deserves recognition. Thank you, Mrs. Pham, for your dedication, compassion, and excellent support.

Save your trip! Visit their website to update your personal information, apply for benefits, and…read moreaccess other services. If you need in-person help, you must call to make an appointment before you visit. You can also create a mySocialSecurity account from their website to request a replacement Social Security card, get a Proof of Benefits letter, and more. Appointment based only. Make sure you make appointment online ahead of time. They check it at the entrance by the security guard, and also when you check-in at the receptions, you need to be in their system so you can get a slot/ticket #, then you will be called to the window. If you don't realize your number is being called there is a verbal announcement. This keeps verbal announcements for all people minimal and reduces the noise. Overall, this is an excellent example of a govt office working well and providing great service. The staff were extremely friendly, efficient, and went above and beyond to help. They completed all the paperwork within minutes. Lot of free parking in front of the office. The office is maintained clean and neat. I truly appreciate the excellent service and the work they do.

The Social Security Office on Covington Highway is awful. The front desk staff is rude and…read moredismissive. The gentleman who came out to address the waiting customers was dismissive also. The wait time is ridiculous. I finally got to the window and Ms. T. Low was amazing and understanding! Thank you Ms. T. Low for your professionalism.

this place is absolutely awful. i tried to make an appointment and it didnt work. went in as soon…read moreas they opened after they told me they could take me then tried to deny me service once i was there. lady at the front is absolutely rude as hell. your better off going to atlanta then dealing with this bullshit.

We went to sign up for Medicare. I had heard so many horror stories about what an ordeal it was to…read morego to any social security office. It opened at 9:00 am and we were in a line of maybe 8 people and other folks trickled in as we waited. When you go into the office there is a kiosk for you to sign in and to indicate why you are there. You can make an appt prior to your visit for many things but not enrolling in Medicare. You are issued a number that pops out of the kiosk and you wait to be called. Apparently your number correlates with the type of service you require. We probably waited 15-18 minutes and then were called up to a booth. The young man assisting us was very professional and polite. It all went very smoothly . I would recommend this location.

After I talked with the manager of the office about my kids benefits how they keep getting cut off…read morefor documentation I've been sent in years ago to the previous office before transferring to winder the manager told me I was receive these notices due to no one clearing the records and they just keep continuing to cut their benefits for the same exact thing yearly what is this office doing

Unbeknownst to us prior to our visit, requesting a replacement has different procedure from days of…read morethe past. Taking the elevator to the twenty eighth floor we stepped inside security asked what was the purpose for a visit which we advised. The sedentary woman rudely replied we have to make an appt 3x without even hearing our questions. Sad to say, but in a crisis, she would certainly *not* be able to defend our protect. We stepped aside to check details before leaving. While she further yelled "Hey", I politely ignored the power trip she was on because 1) it's Ma'am if you don't know my name and 2) You WILL put respect on my veteran status!! Advisory: The Id.me site is not functioning properly, for primary/secondary doc submissions. You will fare better to arrange your appt thru the 1-800 # provided on the flyer. Also, the parking lot is tight. So be aware of spacing

I called to make an appointment to talk about my retirement benefits. Michelle answered the phone…read moreand was able to get me set up while I was on the phone. It took less than 30 minutes and now I don't have to get into the office! Awesome customer service!!!

The customer service is pretty quick and all of the people I interacted with were so pleasant and…read moreknowledgeable and made my name change process so seamless.

I had an appointment with Social Security office out of Atlanta via phone for 11:07am and received…read moremy call promptly at 11:08am. Keyon was the representative that I spoke with concerning my "case." He was EXTREMELY nice and VERY professional!!! Before we began, Keyon stated that he had studied my case and found that my original application had been denied for the WRONG reason and as such, he would have to pull my record from the archives to update/correct in order to complete my case. And as a result, he said that it would take some time to retrieve the archived files and that he would call back when he got to work the next morning. A man of his word, Keyon called back around 8:30am and walked me through my case. He was VERY meticulous, helpful and professional!!! I couldn't thank him enough for all that he had done; what a joy and pleasure it was to deal with someone SO patient and kind! Thank you, Keyon! You deserve a BIG tip!!! MOST appreciative of Keyon, Evelyn & Lynn Hawkins

I had an awful experience today in the post office. My mail was delayed and because I had informed…read moredelivery, there was a letter from the Department of Treasury. I was waiting for 5 days and decided to come to talk to the supervisor. Also, I wanted finally complain about other people's mail delivered for some reason in my mailbox, I kind tried to say that it could be a problem that my mail was delivered somewhere else. She listened and in a moment came a guy, young athletic. He never introduced himself, started to tell me that I should not talk to him about this issue, rudely interrupted me a several times. I asked for his name and why he does not wear a tag or badge, he said he is going to call police. I think he heard my accent and decided to get rid of a Karen who came to complain. Well, I left and I filed a complaint..not about my missing mail but just attitude. I just wonder is it a new normal to yell and treat someone with police when someone came and ask to do his/her job. Still confused about what happened, it feels surreal, go to ask for mail and suddenly be arrested by police because a tall athletic guy got scared of an Ukrainian girl. Also, wonder if I were a man or not Ukrainian would it still happen?

I won't talk about the horrible customer service. They aren't all bad but the bad CSR's make this…read morePost Office my last choice even though it's very convinent to my location. Multiple times I have dropped a package off inside of this post office. The prepaid label was never scanned. Recepient never received the package. Once it is in the back and doesn't get scanned you have no recourse other than filing an insurance claim which only works if the item has been scanned by the PO. DO NOT trust them to scan your packages. Unfortunately you need to scan every package at the kiosk which sucks if you have a lot. Even when I've had a receipt there have been instances of my packages disappearing! I believe this post office has a theft problem.

Wow!!! In/out in 12-15min! Unheard of from a DMV…read moreI moved from NJ where rudeness and disrespect is a requirement to work at a DMV. Completely the opposite here in GA! Transferred my license, and the greeters at the door helped me with process and answered questions as I filled out online application too. The entire transaction was a solid 10 for me

It was awesome! So easy, and the staff were so helpful...great people to deal with! It was quick…read moretoo....the whole thing, renewing our license and taking the picture was total maybe 20 minutes....best experience we have had yet...and we have been doing this a long time now...fantastic!

I was here last week to make an update and the process was so easy by making an appointment first…read morecouple of days before and on the day of my appointment it was just in and out within 30 minutes. Great customer service and the lady at the counter was very helpful. Their is ample free car parking available in front of the office. The place is maintained clean and neat. Start your application online and, if necessary, schedule an appointment. If you are unable to use our online service, call and schedule an appointment to file for your Social Security card. Please visit their website or call their National 1-800 number for help. An appointment is strongly recommended. Without an appointment, you may have to wait in long lines. If necessary, they will schedule the next available appointment and serve you by phone or in-person. Save a trip! Create a my Social Security account from their website to request a replacement Social Security card, get a Proof of Benefits letter, and more. Masking will be required in their offices only if local COVID-19 community levels are high.

Mr. Strickland, Mr. Strickland, I cannot thank you enough…read more I turned 66 a few weeks ago, although I plan to continue working indefinitely, I had questions about SS Benefits. Mr. Strickland from the Morrow, GA office phoned me and could NOT have been more helpful. He answered every single question I posed, and did it in a way for me to fully comprehend each answer. He is/was most courteous and knowledgeable, even offering some information that I hadn't thought of. If you visit or phone the Morrow GA office, I hope he is the Rep who assists you. G. Ewen

Employee lost my documents. When asked about it, the only explanation she gave was "I think it may…read morehave been shredded" And speaking to others who have been there, this isn't a one time occurrence. Thankfully it was just an old bill proving my address but what if it had been an important document?

The folks there are pretty nice...and that's all I can say good about the place…read more It's loud and disorganized. I came prepared with all documents and waited a long time for a supervisor to decide how to handle my case. I was sent away without being helped properly. I did call Nashville and they confirmed I had done it right and assured me that they'd speak with the Bonny Oaks people. I didn't hold my breath. Lo and behold, 2 hours later, I received a call from Nashville saying they reversed the Bonny Oaks employees and approved my case. I was grateful, but it shouldn't have had to end like that. I want our government offices to be friendly AND competent. They must know what they're doing or be retrained. Sometimes, being friendly just doesn't cut it...especially in government work. I would go to the Red Banks site if you really want it don't right he first time.

I've been here may 3 x if this was not my 3rd time to be exact and this time i had the best…read moreexperience. The staff was so helpful and the process was smooth and fast. Finally a staff worth and willing to help I'm very appreciative of the help that was provided to me here while trying to set up my unemployment. I was able to get my application completed and explore man job opportunities by using their computer and one of the staff members assisting me . They had plenty of seating , bathrooms and security. Kids are allowed so that's no excuse for not looking for a job. They help with resume and also offer classes to assist you as well into looking for employment.

Yes, you will wait, yes the lines are long... but if you trust the sysyem, bring all your…read moredocuments, and check in online before you come, you will make your visit as painless as possible. We were there for a driving test.. we were outta there in an hour - permit in hand! Follow their instructions and you can't go wrong.