Save your trip! Visit their website to update your personal information, apply for benefits, and…read moreaccess other services. If you need in-person help, you must call to make an appointment before you visit. You can also create a mySocialSecurity account from their website to request a replacement Social Security card, get a Proof of Benefits letter, and more. Appointment based only. Make sure you make appointment online ahead of time. They check it at the entrance by the security guard, and also when you check-in at the receptions, you need to be in their system so you can get a slot/ticket #, then you will be called to the window. If you don't realize your number is being called there is a verbal announcement. This keeps verbal announcements for all people minimal and reduces the noise. Overall, this is an excellent example of a govt office working well and providing great service. The staff were extremely friendly, efficient, and went above and beyond to help. They completed all the paperwork within minutes. Lot of free parking in front of the office. The office is maintained clean and neat. I truly appreciate the excellent service and the work they do.

Manager is unprofessional and always having system issues. Find someone else to do the job if you…read morecan't do it. I need corp number or Human Resources the is horrible 0 out 5

What a positive experience! This office was able to fix a major problem for me in a matter of…read morehours. This is a very efficient government office. Very good customer service. Professional atmosphere. If you do your part, they will do their's. Just have the forms filled out & bring necessary documentation. I have a new outlook on government offices.

I have called that office over 30 times on different days and different times, and the call is…read morealways forwarded to the national Social Security office. The national office is very efficient and helpful, but they can't help with the things I have mailed in. I am supposed to retired next month and I first applied four months ago. I can't make an appointment because all appointmnets are full and I can walk in. I finally had to make an appointment in Kennissaw, which is 50 miles from me. I will be writing to the office of Rapheal Warnock and reporting this useless office. Thanks so much for nothing.

We went to sign up for Medicare. I had heard so many horror stories about what an ordeal it was to…read morego to any social security office. It opened at 9:00 am and we were in a line of maybe 8 people and other folks trickled in as we waited. When you go into the office there is a kiosk for you to sign in and to indicate why you are there. You can make an appt prior to your visit for many things but not enrolling in Medicare. You are issued a number that pops out of the kiosk and you wait to be called. Apparently your number correlates with the type of service you require. We probably waited 15-18 minutes and then were called up to a booth. The young man assisting us was very professional and polite. It all went very smoothly . I would recommend this location.

I am applying of SS benefit's this year and I could not find the answer to two important questions…read morethat I had anywhere on the website. I called the Winder SS office and after a short wait I was connected with fantastic agent named Alexa who was able to provide me with the answers that I needed. What a great experience!!

Unbeknownst to us prior to our visit, requesting a replacement has different procedure from days of…read morethe past. Taking the elevator to the twenty eighth floor we stepped inside security asked what was the purpose for a visit which we advised. The sedentary woman rudely replied we have to make an appt 3x without even hearing our questions. Sad to say, but in a crisis, she would certainly *not* be able to defend our protect. We stepped aside to check details before leaving. While she further yelled "Hey", I politely ignored the power trip she was on because 1) it's Ma'am if you don't know my name and 2) You WILL put respect on my veteran status!! Advisory: The Id.me site is not functioning properly, for primary/secondary doc submissions. You will fare better to arrange your appt thru the 1-800 # provided on the flyer. Also, the parking lot is tight. So be aware of spacing

I called to make an appointment to talk about my retirement benefits. Michelle answered the phone…read moreand was able to get me set up while I was on the phone. It took less than 30 minutes and now I don't have to get into the office! Awesome customer service!!!

The customer service is pretty quick and all of the people I interacted with were so pleasant and…read moreknowledgeable and made my name change process so seamless.

Descent customer service with ample parking. The process…read moreis straight forward and the facilities are clean

I had an awful experience today in the post office. My mail was delayed and because I had informed…read moredelivery, there was a letter from the Department of Treasury. I was waiting for 5 days and decided to come to talk to the supervisor. Also, I wanted finally complain about other people's mail delivered for some reason in my mailbox, I kind tried to say that it could be a problem that my mail was delivered somewhere else. She listened and in a moment came a guy, young athletic. He never introduced himself, started to tell me that I should not talk to him about this issue, rudely interrupted me a several times. I asked for his name and why he does not wear a tag or badge, he said he is going to call police. I think he heard my accent and decided to get rid of a Karen who came to complain. Well, I left and I filed a complaint..not about my missing mail but just attitude. I just wonder is it a new normal to yell and treat someone with police when someone came and ask to do his/her job. Still confused about what happened, it feels surreal, go to ask for mail and suddenly be arrested by police because a tall athletic guy got scared of an Ukrainian girl. Also, wonder if I were a man or not Ukrainian would it still happen?

I won't talk about the horrible customer service. They aren't all bad but the bad CSR's make this…read morePost Office my last choice even though it's very convinent to my location. Multiple times I have dropped a package off inside of this post office. The prepaid label was never scanned. Recepient never received the package. Once it is in the back and doesn't get scanned you have no recourse other than filing an insurance claim which only works if the item has been scanned by the PO. DO NOT trust them to scan your packages. Unfortunately you need to scan every package at the kiosk which sucks if you have a lot. Even when I've had a receipt there have been instances of my packages disappearing! I believe this post office has a theft problem.

It was awesome! So easy, and the staff were so helpful...great people to deal with! It was quick…read moretoo....the whole thing, renewing our license and taking the picture was total maybe 20 minutes....best experience we have had yet...and we have been doing this a long time now...fantastic!

Wow!!! In/out in 12-15min! Unheard of from a DMV…read moreI moved from NJ where rudeness and disrespect is a requirement to work at a DMV. Completely the opposite here in GA! Transferred my license, and the greeters at the door helped me with process and answered questions as I filled out online application too. The entire transaction was a solid 10 for me

Chelsea Lynn, was amazing when I called today for assistance with an SSA issue. She was very…read moreinformative and provided me with everything I needed to obtain a solution for my issue. Chelsea is definitely an asset to the SSA office.

I was here last week to make an update and the process was so easy by making an appointment first…read morecouple of days before and on the day of my appointment it was just in and out within 30 minutes. Great customer service and the lady at the counter was very helpful. Their is ample free car parking available in front of the office. The place is maintained clean and neat. Start your application online and, if necessary, schedule an appointment. If you are unable to use our online service, call and schedule an appointment to file for your Social Security card. Please visit their website or call their National 1-800 number for help. An appointment is strongly recommended. Without an appointment, you may have to wait in long lines. If necessary, they will schedule the next available appointment and serve you by phone or in-person. Save a trip! Create a my Social Security account from their website to request a replacement Social Security card, get a Proof of Benefits letter, and more. Masking will be required in their offices only if local COVID-19 community levels are high.

The folks there are pretty nice...and that's all I can say good about the place…read more It's loud and disorganized. I came prepared with all documents and waited a long time for a supervisor to decide how to handle my case. I was sent away without being helped properly. I did call Nashville and they confirmed I had done it right and assured me that they'd speak with the Bonny Oaks people. I didn't hold my breath. Lo and behold, 2 hours later, I received a call from Nashville saying they reversed the Bonny Oaks employees and approved my case. I was grateful, but it shouldn't have had to end like that. I want our government offices to be friendly AND competent. They must know what they're doing or be retrained. Sometimes, being friendly just doesn't cut it...especially in government work. I would go to the Red Banks site if you really want it don't right he first time.

The staff especially near the entrance is very inconsiderate. They asked us for utility bills and…read moresince we are paperless, We printed out the pdf and told us she wants the different one.

I've been here may 3 x if this was not my 3rd time to be exact and this time i had the best…read moreexperience. The staff was so helpful and the process was smooth and fast. Finally a staff worth and willing to help I'm very appreciative of the help that was provided to me here while trying to set up my unemployment. I was able to get my application completed and explore man job opportunities by using their computer and one of the staff members assisting me . They had plenty of seating , bathrooms and security. Kids are allowed so that's no excuse for not looking for a job. They help with resume and also offer classes to assist you as well into looking for employment.

Yes, you will wait, yes the lines are long... but if you trust the sysyem, bring all your…read moredocuments, and check in online before you come, you will make your visit as painless as possible. We were there for a driving test.. we were outta there in an hour - permit in hand! Follow their instructions and you can't go wrong.