I agree with a previous reviewer - the clear priority with this practice is payment of fees…read more Patient care is lower on the list. When I called to make an appointment - after my primary dentist had sent a referral - I was immediately read what sounded like a script about their fees and rules. No one inquired about my dental problem or whether or not I was in pain, etc. When I managed to clear the financial hurdles (no small feat) and met Dr. Nicole Wright I'm sorry to say I was not impressed. She spent more time talking to her assistant than me and seemed unprofessional at times, including making disparaging remarks about another patient in my presence. I decided not to have a procedure with this practice.

I agree with the one star rating from another victim of this office. While the receptionist did not…read morehave green hair, her attitude was personally insulting, intrusive and extremely presumptuous and the major reason I quit this practice. The other is the unprofessional attitude of the DDS in the office owned by NW. When I showed the receptionist at Dr Wright's office my medical enrollment card, I explained that it was my ex-wife's. She then had the nerve to berate me by asking in a sarcastic tone, "How many times have you been married?" As if that's any of her business! When I explained it was my "late" wife, as in my dead wife who died of cancer, no apologies, just a casual shrug as she turned her back, thanks so much. The most unprofessional office I have yet to attend and wish I had chosen another periodontist. Dr. Wright's procedure was as expected and I have no complaint with her except the lack of personnel oversight this complaint highlights. Who wants to get berated by a meddlesome receptionist who questions AND ASSUMES you are at fault for being married more than once? What a piece of unprofessional work. I hemmed and hawed about writing this review for some time, because other staff members were very civil, but the grossly unprofessional and personally offensive receptionist decided it for me. This office could use some professional ethics guidance about prying into personal matters that are of no concern to the practice nor the receptionist! Would not recommend this practice AT ALL.

I agree with a previous reviewer - the clear priority with this practice is payment of fees…read more Patient care is considerably lower on the list. When I called to make an initial appointment - after my primary dentist had sent a referral - I was immediately read what sounded like a script about their fees. No one ever inquired about my dental problem or whether or not I was in pain, etc. When I managed to clear the financial hurdles (no small feat) and met Dr. Nicole Wright I'm sorry to say I was not impressed. She spent more time talking to her assistant than me and seemed unprofessional at times, including making disparaging remarks about another patient in my presence. I decided not to have a procedure with this practice.

I had a root canal scheduled today and was seen by Dr. Joyce Munn. Dr. Munn was extremely…read moreprofessional, friendly and informative. When she administered the numbing agent it was completely painless. Her technique was the best I have ever experienced. She also used only the amount necessary for the procedure itself to be painless and did not over use the agent to where my face was numb for hours. The root canal procedure was done very quickly and again painlessly. I have had numerous dental procedures over many years and I must say that today was by far one of the best dental experiences I have ever had. Moreover, she did everything required in one session and not requiring additional procedures on another day. I told Dr. Munn that her dental work on me today was fabulous and I was going to tell everyone that should they require her services, I wholeheartedly endorse her professional quality of care. It was amazing.

Totally disrespectful staff. They NEVER return urgent phone messages and are NEVER available to…read moreanswer the phone during normal business hours. They treat people on Medicaid as undesirables and highly disregard them, ignoring their urgent needs with disdain. They state on their website that they have a quick turnaround, but I was told my dentures would take at least 2 months. Meanwhile, I can't eat and cannot contact them. They deserve charges of crimes against humanity. RUN elsewhere quickly.

I came here because they take Medicaid, that was the qualifier. They then proved to be absolutely…read moreterrible, so much so I am going to go out of pocket with money I don't have at my old dentist. They do xrays and cleaning/exam in two visits and thus collect two copays which is some stupid and scammy nonsense in its own right. They are cold, rude, stern and refuse even eye contact. I showed up for my cleaning, in the dental chair, get asked is anything bothering me and described a small area of irritation. The dentist comes in and asked what's wrong and at this point I was told I had been scheduled today as an emergency visit, not a cleaning. They refused any sort of discussion and the dentist, upon realizing the error, literally just walked away as I was speaking to her, putting her hand up in a stop talking kind of motion. Questioning the hygienist, she pulls the bib off my neck and says go talk to the receptionist. Repeats this three times as I try to speak. The dentist and receptionist both were coldly unapologetic about my inconvenience, barely spoke to me directly, refused to even look me in the face. They were very flippant about the error and barely even brushed it off no less apologetic- immediately offered another appointment a month plus later. I recognized at this point that I would not receive quality care in this situation and so I told them I wouldn't be using their practice as my care. I asked if I would get a refund of my $4 copay because I wasn't given service today. Because the dentist entered the room and literally peeked at my teeth while I pulled my lip back, no refund, it counts as an exam. They're going to process it as a visit. Can we say Medicaid fraud? Maybe I'll see what the state thinks about that. Don't go here. If you are on Medicaid and have no other choice, good luck and I'm sorry. You deserve better.

There is always a happy, purposeful and caring atmosphere at Enlighten Dental. The staff are so…read morefriendly and genuinely interested in becoming acquainted. I think the level of care is spectacular and I would recommend this practice to anyone.

I've been to many dentists over my lifetime but since my family and i was introduced to Enlighten…read moredental we have experienced the best care and most of all the trust we never had before. They really care about their patients. I have recommended them to all my friends and co-workers and they all have thanked me.

I cannot in good conscience recommend anyone receive treatment here…read more My experience was not a pleasant one and because of that, I will not return to this office. The experience left me feeling absolutely humiliated and emotionally victimized (though I am sure that wasn't their intent). Of course, they don't tell you the fees beforehand (aside from the price of the examination). So, I had a very limited budget, but I thought I would be fine because I knew they offered in-house plans. To make matters worse, the appointment was the day of my birthday. After doing the exam and x-rays and explaining what needed to be done, they then brought someone in to explain the pricing and whatnot...when I realized I couldn't afford it, even their in-house plan was over $460 just to get a broken tooth filled...They wouldn't do anything. I spent the next 10-15 mins in that chair trying to get anyone I knew on my phone to help me...and when I couldn't, I asked if they could do monthly payments..."No". No compassion, no empathy...just a cold "no". As I was checking out and paid the $160 for the "emergency exam and x-rays", I had to put my sunglasses on because I was starting to cry. I've never experienced an office that was so cold and so lacking in compassion and empathy. I still have a hole in my damn tooth that needs to be filled... They even had the audacity to call me the other day to ask if I wanted to come back...Really? After the way I was treated? Hard pass! There is nothing compassionate about this place. All they care about is profit. I understand professionals need to be paid, but have some caring empathy for those who do not have insurance! I work 62 hours a week, pay my bills. I work hard. I'm far from lazy...I could have paid half of the $460ish but they wouldn't work with me on anything. Fortunately, I have an appointment scheduled with a dental school in Charlotte in a few weeks and THEY do accept monthly payments. So, that's my story.

Dentists giggled all the way through the procedure, had a panaflex x-ray done in spite of the fact…read morethat she already had x-rays from previous dds not even a year old and those of the periodontist. Then she said she couldn't tell from the panaflex if she might have to extract the tooth. She didn't, instead she chipped the tooth which led to a crown. The temporary crown she left to a helper who spent 15 minutes trying to pry if off as if it was a screw. Then she called the dds, who immediately popped it out. Then the crown wasn't sized correctly, so I had to go through the same ordeal with the car mechanic turned assistant for another 15 minutes before the dds again was called in to pop it out. Loves, loves x-rays better than baseball cards. Avoid this imo very inexperienced dds. I was lured in by the reviews, and felt it was a total sham.

My daughter's appointment was at 12:30 and now it's 1:33 pm and they have not called her back. I…read morewould hate to think it's because she has Medicaid for insurance! This is terrible. The ladies at the front desk were awesome! Thank you for checking on us while we waited.

From reception to assistant to dentist everyone was so kind and helpful this is my first time at a…read moredentist since my braces I had 10 years worth of stains taken away painless and efficient, can't stop smiling ! They took care of me every step of the way and answered my questions

If you're a woman, especially of color, do not come here! I was verbally harassed (because I…read morementioned the procedure being done hurt me...yiked) and then laughed at when I brought it up as a complaint. Also, they ruined my retainers (extra yikes!). After I brought up my complaints, the dentistry terminated my whole family as patients-- yes, you read that right. I was verbally harassed and when I seeked help, they took that action (hm?). Extremely unprofessional, they're there to save each others backs. Avoid the drama (unless you like to tussle and struggle to be treated decently...then this place if for you!) I seriously recommend everyone, but especially my community, to seek treatment where they will be respected and can get their procedures without so much baggage! AND make sure to check your receipts and that they're charging you and/or insurance for the right things!! That's another thing to watch out for (yikes). I'll end with this: remember that YELP doesn't allow businesses to delete reviews and that Google does! stay safe

Years ago, they overcharged me when I was there and instead of refunding me, they gave me a gift…read morecard. Silly of me, I decided to make my wife an appointment and filled out all the paperwork online for her then called to make an appointment the next week. The person kept asking me to repeat info submitted online despite telling her it was all submitted on their website but she said she still needed. She then said they would send me a packet to fill out via email but I explained I already did it all online. She said that I would not have to fill it out then. I asked her to confirm they received it and she said she had to put me on hold then she disconnected. Called back and talked to somebody else and they said they had not got the forms from online. Scary because this personal info (SS#, DOB, History...) all was submitted somewhere. Clearly, they do not appear to be Hippa compliant and to boot the person on the phone's attitude was if I was making her life difficult.

Been with Dr Taylor for years. Super nice person that I have been able to connect to on a person to…read moreperson report, professional and competent. And seems like tools and procedures keep on evolving and getting better. Dr Taylor and staff truly care and form professional relationships with their patients. I came to them with an emergency when no other office was available back in 2008 and as far as dental care has been the best choice I've made. I cannot recommend this establishment strongly enough. And on top of that Dr Taylor has been flexible to work with me on payments on the rare occasion that I have a good amount of expense. With a clinic that cares and truly enjoys what they do. The report amongst the workers is fun to watch.

**This review was completed 2yrs ago as of 4/3/24** Awesome…read moreplace! The dental hygienist was so polite and informative!! The dentist was great too! Highly recommend.