I have been with Krystal Davis-Frances Agency for over 5 years. I am a senior and need extra help…read moreat times on my insurance needs. I go to the Allstate agency and her staff is always prompt and resolves my issues. For example, they noticed I was a senior and did not drive much anymore so they designed a plan that was much more efficient and less expensive.

They did me so wrong! They are NOT about customer service whatsoever! I have had a terrible…read moreexperience ever since I switched to Allstate in January 2020. BIG regret! I have gotten cited more than once by police for them not being able to find my insurance policy information in their system. EMBARRASSING!!! I feel as though this should NEVER and shouldn't have continued to happen as I have auto debit and pay my Allstate Insurance bill on time always!! I spoke with the police department to have the citation removed, but it is still a huge reoccurring issue for me ever since I have had Allstate. Big inconvenience for me! The police department said it was an issue on Allstate's end that needed to be taken care of. Allstate denies any responsibility and claims they put my information in the national database for proof of insurance, but police aren't able to pull it up since switching to Allstate??.. Allstate has really dropped the ball! even though they have been getting my auto payments on time always and NEVER late!! I have the app, but it needed an update at the time and the police were not willing to wait on that. They said they would just pull it up from their end. They said it was showing no insurance since July 2020! This is the second or third time this has happened to me since having Allstate insurance by this agency! I was therefore ACCUSED by the police of NOT having insurance for almost a year! HUGE EMBARRASSMENT!! They should have been able to pull it up like with other insurance companies. I have NEVER had this problem before with any other insurance company! Krystal was absolutely no help at all and preferred to put the blame on me and the police department. She talked to me like I was a child and also told me she wasn't going around in circles with me! Ha!..Really? I'm sure she's going around in circles with my money!! How unprofessional..to talk to a customer like that. She says this problem has never happened in over 20 years!..Well perfect.. more of the reason to look into, research and fix the problem on your end so it will not happen to others!! Please don't waste your time and money on this particular agency!! There are way too MANY other good and faithful insurance companies out there!!!

I travel out of town for work so when I forgot to make my payment one month I stopped by the office…read morein Rosenberg. The customer service was great! Becky was super nice and she treated me with the same excellent service I expect from any of their offices in Texas.

I have been a AAA member over 30 years, this was my first time using the TX travel service. I was…read moreso accustomed to making my own arrangements. Lauren was assigned to me. She was absolutely wonderful. She planned my trip, flights and transportation. It was all effortless. Don't laugh but I was nervous when using WhatsApp to contact the transportation driver but again it all worked splendid. It was the only means of contact with the hotel. Thank you Lauren and AAA South Club for a memorable experience

Not the "legendary service exceeding expectations" that they claim to be. Every department doesn't…read moreknow anything. The agent can't answer any claims questions, the claims dept incorrectly passes the bucket to the adjuster who passes the bucket to the loss dept who will not return any calls. Very frustrating. Have to return the car rental but have not received my check. Nobody seems to know the rental policy with regards to total loss car policy. I should say nobody cares to clarify it, they just want your money and go home at 430pm. For sure I will be shopping for new home and auto insurance policy as soon as I get my money. I too want to clock in at 930am, clock out at 430pm and not return any calls.

Excellent service, staff is very friendly! Excellent communication with Kayle, Great service…read moreoverall!

This office has great customer service they offer no hassle or pressure customer service which I…read morelove. Everyone that I worked with seem to be knowledgeable on the products. I'm glad I'm part of the state form family and look forward to working with Grant

Who likes shopping for car insurance? Not me. So when I got in touch with the guys at Affordable…read moreInsurance of Texas, I was happily surprised that they took care of EVERYTHING!! They found me the best rate, sent me an email, presented payment options, and took my payment. Done! So easy and so convenient. No hassle. No comparing rates. No talking to different companies. It was the easiest process. And so appreciated!! Thank you, Saif! I'll be returning for all my insurance needs!

zero customer service. they received the refund amount for over three months and did not even…read moreinform me. it is over a month and i have not been given a check or credit to my acc as promosed by sherry. the check is in the mail story is such an old story... they are still using the same line. so far i have not received any credit.

Vahn and her team take pride at their mistake. They don't apologize with their mistake but instead…read morethey think they do an excellent job with giving misinformation to their clients and put the blame on me the client because I keep changing my insurance policy coz I go on vacation once a year!!! REALLY PUTTING THE BLAME ON ME, the client. Asking transparency explanation with my billing is my mistake and also my fault. Absolutely awful. Not my first encounter with them, had issue with my policy when I needed it coz they didn't reinstate it. Which they apologized at that time: Guess this time they don't wanna apologize anymore coz they're doing their best. YOU BE THE JUDGE HOW SHE RESPONDS when I called her out on their misinformation. DID NOT EVEN APOLOGIZE. She thinks she's the best!

The entire team here is knowledgeable in all are areas. I…read morehave Auto, Home, and now life insurance through this agency. give them a call, you'll be in great hands !

Great service! Fast turnaround time in filing my taxes! I have recommended to friends and will…read moredefinitely come back to AMH CPA, PLLC!

Hands down Tracy is the best insurance agent! There are a lot of people who are in the business for…read morethemselves, but Tracy will take the time to work with you and make sure that you have the proper insurance and at the right levels. I know when we moved over from another agent Tracy took the time to work with me and review our current policies and made significant improvements. Oh and then there is the customer service, I know when I call her agency I get a real person that can answer my questions quickly. So if you don't have insurance call Tracy, if you are satisfied with your current provider and just want to shop around call Tracy. Bottom line - If you want an insurance agent who cares about you and your family Call Tracy.

Absolutely amazing service, quality, and insurance! I don't think I'd ever switch. I've been with…read moreState Farm pretty much my whole life, but recently moved to Sugar Land with my family. I worked with Justin to get set up with my car insurance, and we quickly set life insurance and all of our other policies up. He, and his trainee Evan, are so patient and helpful with everything I need. Recently, I just bought a house and they gave me a quote for insurance. At the urging of my realtor, I called several insurance brokers to "shop around" and they ALL told me that they couldn't beat the price Justin and Evan gave me for even close to the same coverage. These brokers work with HUNDREDS of other companies to get the best price. I refer these guys to everyone I know and will most likely be a lifelong customer. Thank you guys for taking such good care of my little family!