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    Drake Gas Company

    1.0 (1 review)

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    6 years ago

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    Gas South

    Gas South

    1.4
    (62 reviews)

    I know it's INCREDIBLE! All the previous reviews about not…read moreshowing up to reconnect or...... The fees upon fees! Turns out EVERY other LOCAL provider in area HAS SAME DAMN FEES!!! I LOOKED!!!!! It's ridiculous. It also turns out Atlanta gas and light are the only ones that can turn on and cut off our gas. THATS WHERE THE FEES ARE COMING FROM AGL= ATLANTA GAS LIGHT!!!! They are the only company that provides gas to all the other gas companies in metro Atlanta! They are also the main cause for all the fees!!! (See photo over previous reviewer) We need to be addressing them not the gas companies they provide with gas. That are trying to provide us vital services and customer service. I will say GAS SOUTH IS GREAT AT customer service!!!!! They are great when I have ANY questions. I have been a customer for 10 years! I will say the customer service has improved. It was very unsatisfactory 5+ years ago. I was always over charged and no one could explain my bill. The therm rate that was so great in review below... is from GAS SOUTH! And they have done a lot to improve customer satisfaction. Especially during these trying times!!!! Gas south explained to me that it's AGL OR ATLANTA GAS LIGHT that provides Gas. Does all the connections, disconnections. We need to be giving Credit where Credit is due. Gas south deserves some STARS GUYS! I too have had a reconnection NOT DONE! (But said they showed) And then charged a fee. But it wasn't GAS SOUTH coming to reconnect me. I whole heartily believe the people that work here care about the customers. I do think it's unfair all the fees AGL charged us on our BILLS! My fees double the gas cost this month. And next month will more than double; even on fixed rate therm. I wish they would help more with these times and Covid. THAT BEING SAID THANK YOU BRITTANY (sorry for name dropping) and THANK YOU ALICIA (sorry for name dropping! You guys are GREAT CUSTOMER SERVICE ASSOCIATES! I appreciate you! Also I will also say if ur being charged all these fees from AGL and you think your Gas Bill is too high. I asked them to come out. A AGL employee sprayed some solution near my water heater and discovered a small a leak!!! Then the young man fixed it!!!! So thank you for that. It was over 5 years ago. My gas bill was so high I spent an entire summer without GAS!!! Cold water not fun for 3 months.

    I was more than 20 years with this company. I was over paying and even though I was not in the…read morecountry sometimes the bill goes up if I call and ask why my bill raising they come up with minimum charge and etc reasons. but today i felt very bad how the customer service treat customer so badly. I just asked what promotions or going right now so that i can go with lower rate . i forgot her name but she was very rude to me that she said call on Wednesday. to tell the rates or promotion i should call on Wednesday why not she can tell . and I heard another lady laughing back including with her. such a shame to see that how they treat customer with no respect. and I don't know why the person will hire this kind of people.

    Suburban Propane

    Suburban Propane

    5.0
    (1 review)

    Exceptional Service from Suburban Propane During Hurricane Recovery…read more Like many in the mountains of western North Carolina, we felt the effects of Hurricane Helene on the morning of September 27, 2024. When the power went out, our propane-powered generators jumped into action, keeping both our home and my elderly mother's house next door running smoothly. Since our homes rely on propane not just for backup power but for everyday needs, it quickly became clear that we'd need to refill our tanks. To add to the challenge, we lost our water supply two days later, which only made the situation more stressful. We reached out to our current gas provider, who reassured us they were prioritizing customers based on urgency--emergencies, medical needs, and age--and scheduled us for the following week. To stretch out what little propane we had left, we ran the generators for just one hour every eight hours. But after several days, my mother's generator shut off, and my husband had to visit the gas company in person first thing that morning. They promised to be there within the hour due to her age, but no one ever came. After lunch, he went back again, and we were reassured they'd arrive before the day was over. Still, nothing. Had they just been upfront with us, we could've saved my mother's food by moving it into ice chests. But, unfortunately, everything spoiled. That's when we discovered Suburban Propane, thanks to a few recommendations, and they were truly a lifesaver! Lou was incredible--he really went above and beyond, despite everything they were juggling in the storm's aftermath. Even though one of their propane trucks had broken down, they still managed to bring my mother a temporary tank with 300 gallons of propane to keep her going until they could make a full delivery. Later that same day, they filled my mother's permanent tank, and by the next day, they had swapped out our old tank for a brand-new 500-gallon tank and filled it up. Everything was running perfectly! Meanwhile, throughout the entire process of switching over to Suburban Propane, our previous gas provider never showed up--no call, no appearance, absolutely nothing. It's been nearly two weeks now, and we've still heard nothing--no apology, no explanation. I can't thank Will, the technician, enough for everything he did. He was so attentive, coming back several times to make sure everything was running smoothly and taking care of any little issues that popped up. Both Will and Lou made us feel like we were their only customers, which was such a relief, especially in the middle of a natural disaster! Plus, they made it so easy to stay in touch, giving us their cell phone numbers so we could reach them anytime. Suburban Propane has been phenomenal, and I truly can't recommend them enough! Their service during such a stressful time was a reminder that we have great options in this area. If you're looking for local, personal, reliable service, you won't be disappointed with Suburban Propane!

    From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

    Drake Gas Company - naturalgassuppliers - Updated August 2026

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