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    Fortunoff Backyard Store

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

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    2 years ago

    Fortunoff Backyard Store in Bridgewater reneged on a promised refund. I highly recommend you go elsewhere for your outdoor furniture.

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    Raymour & Flanigan Furniture and Mattress Store

    Raymour & Flanigan Furniture and Mattress Store

    2.2(23 reviews)
    2.1 mi
    $$

    I was excited to find the perfect chair on the Raymour & Flanigan website. I had been searching for…read morethis particular chair. I spoke with a sales guy and he was very nice. I ordered the chair through him and was told it would take 8-11 weeks. I was patient because I was REALLY wanting this particular chair. I arranged it to be shipped to a friend's house in New Jersey since they don't ship to Texas. Lots of time passed so I called and spoke with a different person. I was told the chair was still good to go and I should hear something soon. I waited. Nothing. After a few months, I called the original sales person. He said he would check on things. A week later I was told the chair was discontinued. Why was it on their website and why was I repeatedly told it was fine and would be delivered soon? I went ahead a gave Raymour & Flanigan 2 stars just because the sales people I spoke with were very nice and spent a lot of time on the phone with me. As far as the store itself, there is obviously a problem with marketing and their digital presence.

    There are no "minus" stars or I would have a "minus 5". I started in November. Ordered a new…read moreliving room set. Issue with the "stock" fabric as I have pets that would destroy it, salesperson said "no problem, you can pick a new one". Picked the fabrics I wanted, went to complete the sale. AFTER purchase was rung up, I enquired as to why I wasn't getting sale price - because I was getting custom fabric, that's why (I wasn't told that up front). I also noticed that no delivery date was on the order and was told "it could take 8 - 11 weeks, but I'm sure you will get it sooner". After 8 weeks I called salesperson to find out when furniture might be coming, he didn't call back. I called 3 times, he answered once, but did not call back with an answer. I finally got someone in the office who told me "the arrival date has always been the end of March". I was never told that. Furniture was delivered in March. TWO pieces were returned, one because it was bad, one was wrong fabric. The story continues, I will end it by saying it's been 7 MONTHS since the furniture was ordered. I finally said "I want the order canceled, I want the two pieces I have to be picked up and returned to the store. They messed up the return day. I've been trying to contact them for 7 days, they have not returned any phone call.

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    Raymour & Flanigan Furniture and Mattress Store
    Raymour & Flanigan Furniture and Mattress Store
    Raymour & Flanigan Furniture and Mattress Store

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    Fortunoff Backyard Store - outdoorfurniture - Updated July 2026

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