hubs and i had a fun time shopping at wild bill's. raymond gave us the western boots 101 and to…read moreadd to the fun, beverages (alcoholic and non-alcoholic) are complimentary. he was patient with us and showed us options that fit what we were looking for. hubs was able to quickly find a pair of boots he liked. everything is on display, there are no back stock so if there are things you like in your size, you're in luck. it seems it's difficult for them to quickly find the original boxes for the boots so he ended up getting a random womens boots box with his purchase for storage. no biggie. the store is split into mens footwear on the left including a custom hat bar, womens footear to the right, and clothing in the middle and back, with some selections for children. wild bills is a great place to start if you're looking to get some western wear as souvies!

This is a fun shop located in the Historic West End of downtown Dallas…read more The have boots, hats, belt buckles, clothing, ornaments, stuffed animals, coats and so much more. We walked around and decided to purchase our ornament for our trip to Texas 2026. Certainly worth checking out. Service was so nice. The store is fully stocked and the prices are great.

Talk about customer service! Today I ran home on my lunch break specifically to grab a birthday…read morepresent for my friend. I got there right as the owner was locking up for the Thanksgiving holiday. Without batting an eye, she opened the store again, made sure the music was playing, and insisted that I not rush. I immediately found a gorgeous scarf and a necklace for my friend, and I couldn't resist getting a great black sweater for myself. I thanked her profusely, and walked home to show off my purchases to my bf. Duly impressed, he reminded me that it was time for me to go back to work. Oh no. I couldn't find my keys anywhere. We tore up the house for a while, and found spare keys dating back to 2011. Just not MY keys. They have to be at the store. Finally, I had the presence of mind to look for a phone number (only after I'd already run back down the street to see if she was still there -- all locked up.). She answered, and said she hadn't noticed them. Upon hearing the panic in my voice, she offered to come back downtown and look. She had already driven away! It's her thanksgiving break! I felt terrible, but I needed those keys. Fear not, my keys and I were reunited. She was unbelievably gracious about my mistake, even apologizing for not having looked around before closing. A review for a boutique should emphasize the product. Ohmygoodness these clothes are perfect. And the jewelry. And the hats. Clearly, I HAD to make a special trip just to buy a present here. Also, though, let's all support the heck out of a just plain good person who happens to have a VERY fashionable boutique in the affordable clothes- hungry world of downtown Dallas.

I am a downtown Dallas resident. I have been to Kettledrum Allie Boutique a couple of times since…read morethey first opened. I was never impressed with the quality of their clothing, but it was a good convenient place to stop by when I was in a bind for something cute and trendy to wear, and their accessory assortment is decent. My last visit was terrible disappointment. I was in a hurry to find a dress to wear that evening for dinner and drinks at the Ritz. I was in a hurry and quickly bought a dress with sequence. When I got home and truly inspected the dress, I noticed that it was missing some sequence pieces, and it just looked plain cheap and tacky. There is no way I was going to wear that to the ritz. What an embarrassment!! I refuse to wear the dress. It was a final sale, so they would not exchange it or work with me store credit. I left this unwearable dress and they kept my $50. Poor, very poor customer service for someone who wants to shop and support local business. It is a shame that they were unwilling to work with me in spite of their poor quality product. As a resident, I always suggest their place as a go to for clothing. I will no longer. They were not willing to work with a loyal customer, so I will take my business and recommendations elsewhere.

Incredibly knowledgeable and there foot tracing technologies were awesome…read more Duncan has been there 30 years and he was SO KNOWLEDGEABLE!!

Wonderful experience!!! Dwayne was so helpful and knowledgeable and he took the time to really…read morefigure out what shoe was best for me and I am obsessed with my new Hokas. I can't wait to get back to training without pain! Thank you Dwayne! 10/10 experience from start to finish.

I rarely leave reviews, but my experience today was so disappointing and disgusting that I felt…read morecompelled to share it. I called ahead yesterday specifically to ask whether this store accepted custom-made suits because another consignment company I use does not. The person I spoke with told me they did and simply said to bring them in. Today, I brought in four custom-made suits worth approximately $12,000. They were folded neatly and brought in bags. When I arrived, one employee greeted me politely and asked how he could help. I explained that I had called the day before about consigning custom suits. Another employee turned around and said, "It was me." He immediately and rudely asked what size the suits were. I explained that they belonged to my husband and I wasn't sure. He then said, "Well, first of all, you need to bring custom suits in on a hanger." I apologized and explained that I hadn't been told that when I called. His response was, "You didn't ask." That was the entire interaction. At that point, I thanked them for their time and left. Businesses are free to have whatever intake requirements they want, but basic customer service and professionalism cost nothing. Had I been told over the phone that the suits needed to be on hangers, I would have happily brought them that way. Instead, I was made to feel like I had done something wrong for not knowing information that was never communicated to me. I also own a business in the same neighborhood, so I understand firsthand how important customer service is. Every person who walks through the door deserves to be treated with respect, whether they're bringing in one item or several. The way I was spoken to was dismissive, rude, and unnecessarily condescending. It was such a poor first impression that I immediately decided to take my business elsewhere. I will also be sharing my experience when customers, colleagues, and neighbors ask for recommendations regarding local consignment businesses. If this is how potential consignors are treated before they've even become customers, I cannot recommend this business.

I drove all the way here because I had such a great experience the last time I was here selling…read moreitems with a younger gentleman. It truly left a lasting impression on how kind and helpful he was! Today, I waited around for the manager/owner who was extremely rude. I am appalled someone in customer service would treat someone like that. I came in with the low expectation he may buy one or two things. He would not even look at anything I brought in. Extremely entitled human being. Do not waste your time or energy coming into his store. I hope he at least treats his employees with more respect than his customers.

I've been to a lot of sneaker stores over the years, and The Laboratory DTX is easily one of my…read morefavorites in Dallas. The inventory is always solid, whether you're looking for something new, classic Jordans, or hard-to-find pairs. What really makes this place stand out though is the people. Jesse, JP, Max, and the entire team are great to work with every time I stop in. They're knowledgeable, easy to talk to, and you can tell they genuinely love sneakers and the culture. It never feels like just a transaction as they take the time to help, talk shoes, and make sure you leave happy. Great store, great atmosphere, and a great group of guys running it. I highly recommend stopping by The Laboratory DTX if you're in Dallas and into sneakers. -Mike F

I'm very happy with the sellers's ability to rectify the situation quickly and efficiently…read morecorrecting the order error. Thank you for being fast and efficient pleasure doing business

Fantastic customer service from Ann, misty, beth and faith - highly recommend this store they have…read moresuch cute stuff and everyone was super helpful in picking me things that look good on me!

Dallas's boutique shopping scene isn't super plentiful, but thankfully there are a few places, like…read moreCotton Island, to shop for unique finds and gifts that don't exist in our mainstream malls. Cotton Island is stock full of shoes (plenty of Toms!), cute clothing brands and tons of pricey and affordable jewelry. I was also surprised to see they offer a large sale area, with racks and racks of tops, dresses, skirts and pants to choose from. I also noticed quite a bit of accessories on sale as well. The staff is really friendly and upbeat without being annoying. When I mentioned that the clutch I was purchasing was for a birthday, she wrapped it up for free. Although it was in their bag, it was still cute!

Great store for all your Western needs. Bought a Stetson hat and the staff was very helpful…read more Ordered my regular size and the hat was very tight. Team steamed it and provided guidance to sweat in it and break it in a bit. Clothes, boots, and anything else you might need.

Great jeans sale and huge selection. Sales staff were friendly and courteous. Plenty of available…read moreparking The issues: Jeans are not organized at all by size or length - what a hot mess! The men's bathroom is atrocious.

Love this shop in deep ellum! We stopped in on the mimosa walk. This was our favorite stop of the…read moreday! The staff is so friendly, helpful and welcoming. My group all got the $20 mystery shirt bag. This was so neat!!! The shirts were fire.

This is a really cool shop with all local products from local folks (t-shirts, hats, stickers,…read moreetc). A lot of the items have "Dallas" or "Deep Ellum" on it, but there are tons of other stuff (shirts, etc) with art designs from the artists. This store even goes so far to play local music overhead. They also showcase art from the locals to promote themselves. Did I mention the local part?! Very fun store to check out, or take visitors from out of town who want their very own locally supported gift.