Today I went to Tri-City Sales in Ipswich, MA. To shop for new double ovens. It was a remarkably…read morepainless process! The woman we did business with is the sister of the owner (her name is Janet... ask for her!!) and she was very professional and competent. My parents had done business with her before and I was pleased to meet her. One of the big things that pleased me was that the disposable fee for my old oven is going to be less than $100 and the install is less than $300. I had gone to Doyon's in Gloucester earlier in the day and the quoted me $800 for the same service!! I will have my new ovens in less than two weeks. It will be great to have it done since I replaced my cooktop last year (took the gas out and put an induction top in).

"I had an absolutely fantastic experience at Tri-City Sales in Ipswich! I was in the market for…read morekitchen appliances and was immediately impressed by their huge selection. The staff was incredibly knowledgeable and professional. Chuck H was particularly helpful, patiently answering all my questions and guiding me through the different options without any pressure. Their expertise made a potentially stressful decision easy and straightforward. Not only did I find the perfect appliances, but their prices were great and very competitive with the big box stores. The entire process from browsing to checkout was smooth and efficient. It was easy to arrange delivery around my schedule. I highly recommend Tri-City Sales to anyone in need of home appliances! I will definitely be a returning customer."

Fred was great and helped us pick out the right stove and washer/dryer for our space. the price was…read moredefinitely right for the memorial day sale, and we're glad we took advantage of it!

Yesterday I posted a "1 *" review of Appliance Warehouse. While I am not amending my original…read moreposting, I will say that follow-up discussions (yes plural) with Liz, the owner left me with a very different perspective of the company. A big thank you to Liz for reaching out to me and her follow-up call and email. Again - Thank you.

Terrible customer service and totally ignored the customer after they paid for their appliances in…read morecash. Took a call while with the customer was asking questions and was rude. Will never use this establishment again .

I have been a customer of New England Appliance for 10 + years. I highly recommend this business…read more It has all the advantages of a small town, family owned friendly business. Kathy is always helpful and knowledgeable. Her sons did the installation and removal of my old washer drier and did a bit extra as they reconnected and did a small repair on the door that needed to be removed for proper installation. My new whirlpool appliances are the just right fit. Five stars for this business!

The counter agents are very helpful. I've been going here…read morefor years. I'm a do it yourself or diy. Dugan has always solved my problems for me. They are the best plumbing supplier anywhere.

From the owner: Plumbing,Heating and HVAC wholesaleread more

It was perfect. Something you rarely see in this time and age. I really mean it. Fast courteous and…read moreno issues.

We'd previously purchased from Yale Appliance (in Framingham) and had a good experience so when our…read morefridge died and we needed a new one ASAP in the hot weather, I knew exactly where we were going. And they sure came through! We found a couple of fridges available through the outlet for a few hundred dollars off due to minor cosmetic damage. I called on a Friday morning and Jason went and double checked that the fridges were there and re-described the "issues" with each. Within half an hour we had our fridge ordered and paid for. Delivery for new orders was pushed out nearly a week when I called, due to the volume of sales from the tax-free holiday. I understood the situation and was ready to live with no fridge for several more days. But here's when they went the extra mile - I had mentioned offhand that our fridge was out of commission during our conversation and without my asking for him to do so, Jason said, "since I know you have no fridge, let me talk to the delivery team and see if I can get next-day delivery for you." And HE DID! Delivery went very smoothly. I was texted with a link so that I could track the progress of the truck to my house online. Gerber and his crew showed up bright and early Saturday morning with my lovely new fridge. They were efficient and friendly and explained everything. When I couldn't get my sliding door to lock properly after they'd gone back to the truck, I thought that maybe they hadn't reassembled something right (they'd had to take the handle off the door to fit the fridge through) and went running down the driveway. Gerber came back up to the house and even though as soon as he looked at it, he saw that what was malfunctioning wasn't a part of the door they had disassembled, he still took a few minutes to help figure out what was wrong. And the "cosmetic damage" that got us about a 30% discount on the fridge? One tiiiiiny little ding in one of the doors that is barely visible. All in all, a very stressful experience ended on a high note thanks to a company that clearly understands what it means to provide exceptional customer service and hires folks who are proactive, friendly, and helpful.

Excellent customer service. My wife went in to purchase a new dishwasher. The sales folks presented…read moreall options and did not try to upsell the more expensive choice. So we were pleased with the buying experience to start. Next came the installation, which was on time and professionally done. They subcontracted a plumber to do the work and they noticed a small leak under our kitchen sink while they were here. They fixed that for us at no charge. Next came a problem, and the real reason I felt inclined to write a review. Something was wrong with the control panel in the new dishwasher and the valve to let in the water would not open. They sent out a technician later in the day to confirm the issue. So we were left with a non functioning machine and we're naturally nervous about when this could be resolved. When we called Dracut, they said they would see what they could do. They called us back ten minutes later and told us that the model we ordered would not come in again for a while but they would get us the better, more expensive model installed in two days at no extra cost to us. Now we have a fully functioning and quiet machine and are extremely happy with the service Dracut provided. We understand that issues like this happen that are out of their control, but they recognized the urgency and fixed the problem without any real pushing from us. We would definitely recommend this business!!

The quality of their washing and dishwasher machines have declined in quality over the years and…read moreit takes several weeks for a tech to come out and make repairs if you have a warranty program which I would highly recommend. For our dishwasher that broke a few months back it took several weeks for a tech to show up. When he did, he put back our dishwasher off center. I would recommend going to another retailer and not dealing with Dracut.

I spoke with two gentlemen at Hunter Appliance today and will sing their praises to anyone who will…read morelisten. Knowledge A++ Customer service A++ Honest opinion A++ Patience A+++ There names were Jimmy and Ed. Thank you again for answering my questions and hearing what I had to say!

We've use Hunter Appliance for (at least) the last 16 years. They have always provided sound advice…read moreand we have always been satisfied with our purchases. Service response has slowed down, but that goes with the trends. However, the service itself has been exceptional.

Great place . I have been a customer for along time .Remember the 1st store in the old Friendly's…read morePlaza? Long time . He is awesome my mom bought a living room set years ago he brought it all the way to her in Waltham.

We can say nothing but good about Jack and Jamac Appliance!!! We had a problem with our very old…read morerefrigerator which was a 2nd storage one but very much needed. Didn't want to spend a fortune for a new one. And didn't know what to do. In a little more than a day's time, Jack came out & serviced our old refrig by configuring a new part to an old part, and had it fixed in a jiffy!!! :) He was so efficient and pleasantly explained everything!! Jack saved us so much time, effort, and money. Thanks Jack! We will definitely be using Jamac's service and help! Thank you Jamac!!!