I was a believer in this company because they were doing solid business from the beginning until something went wrong. I got mailed a defective ribbon asked them if they could replace it, then he asked me what was wrong with it. I told him the situation. seemed like he was willing to help. Ask me if I could return the paper to them. I paid for the shipping which was $10. I gave him the tracking number just like he asked, then he proceeded to say that the warehouse guy was gonna send me a replacement. It's been over three weeks now I've been calling nonstop for the past two weeks now he's ignoring my calls. Now he's not answering at all. I left a voicemail no reply. I don't know what to do if they couldn't fulfilled the replacement then so be it. I lost the money, but you told me to send it back so I did that now I get no response and no ribbon replacement so all I asked is to get my ribbon back because I paid for it. read more

Foto Club - Most of the calls I made. Still have more on another screenshot. - Office Equipment Near Me - Upland, California

Ruben was AMAZING, we ran out of photo paper for a huge event on the east coast at 6 pm on a Friday. I knew our only chance was to find a company on the west coast that could still ship out to us in time for a Saturday delivery. We had less than one hour to make UPS Delivery pickup, he jumped into action walked our order to the warehouse and we got our supplies by 10 am the next day, less than 18hrs after talking with him. He was a star and saved our event and thousands of dollars that we would have had in lost revenue. FotoClub is the best!!! read more

ordered a roll of paper on the 27th and wont be getting it till the 9th of next month, i literally live 10 minutes away. never going to waste my time again with this place read more

Very dissapoint it with this place i have been doing business with them for many years. I placed an order for delivery but then realized i wasnt gonna get package on time so i called to do a willcall pickup so representative refused to deduct the shipping fees since i was picking up afterall. He rudely responded with if u want order im not deducting shipping fees because it was too much work for him to cancel order and redo order the right way and if i didnt like it i dont have to do business with them. What kind of customer service is that and very unprofessional way to talk to people. He acted as if they were the only place that sells that product. Super rude will not be doing business with them again also telling my coleagues not to purchase thru them aswell read more

Thank you for all your help,Great professional service, lots of knowledge and very good pricing. High quality equipment. They did repairs on my DNP printer and I buy from them media for my DNP printers Ruben is always nice and helpful. I definitely recommend this business. read more

Learning about photography and photobooth can be overwhelming at times. I've had some learning curbs, but when you have people like Rubin at Foto Club, you don't have to worry too much. They make learning easy and not stressful. They're also a one stop shop for all your photobooth businesses ideas. Thank you, Foto Club and thank you Rubin. We'll be in contact soon. Best Regards, Carlos read more

Amaizng customer service every time I shop from here! They also like to go out their way to assist you wether its print related or photobooth related. Thanks a lot for your help Ruben and the rest of the team. Keep up the good work! read more

I've ordered lots of merchandise from this place. Lots of parking and right near the freeway. I've never had any problems with ordering or delivery. Competitive prices and nice people! I enjoy meeting other people in the Industry and hearing about their event businesses. read more

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All I can say is George is the man! When it comes to sales he knows his stuff, and it did not stop there. After the sale he followed up to check on every delivery. He even followed up after to make sure I got everything working. Cindy was great with the payment as well. The only thing I do not like is that George does not work for me!!! They are AWESOME!!! BEST PRICE, SERVICE & SUPPORT!!! read more

Foto Club - Office Equipment Near Me - Upland, California

Ruben always takes care of me when purchasing media for my photo booth printer, most of the time I get my order the next day after I order it, I highly recommend this company because they stick to their word and don't make false promises like other companies, don't look nowhere else, buy your media here read more

Horrible company, they messed up my order and I lost a important customer solely because of them. They lied 3 times about my $300 supplies order; don't believe a word anyone from 'Foto Club inc' says. I've been a small business owner for 16 years, and I've never in my life seen a worse company in life than 'Foto Club inc'. DONT TRUST ANYONE THERE, ESPECIALLY CINDY! read more

This place is where its at when you want to buy some photo booth printer paper. If you're in a pinch and need some quick assistance, they will definitely do what it takes to help you out. Every staff member has great customer service as well as Ruben Gama. It's located in a industrial area but by utilizing the YELP app, it should lead you spot on to the location. read more

I always order a lot of supplies for my business from them and highly satisfied with everything. Items always shipped in time and come to me in great condition. They always available when I call to discuss any questions I have and always been very helpful. Thank you, Dio, for helping me save a lot of money on shipping, I didn't even know of this shipping option to exist! It's great to have business with you! read more

I have been a faithful Foto Club customer for 5 years, mainly because of Ruben Gama. My photography business was in a rut. Ruben suggested a Dye-Sublimation printer. With his industry, software, and equipment knowledge, Ruben guided me in the right direction. I really appreciate the service, product offering, and real industry knowledge that Ruben and the Foto Club team has shared with me. My partnership with Foto Club has really helped me grow my business. read more

A late shout out for these amazing people. I am so grateful for Ruben and the entire staff at Foto Club in Santa Fe Springs. Thursday night they helped me out of a big bind. I had ordered some photo paper for a photo booth event that I was supposed to be at 4:30 p.m., and at 1 o'clock the shipment still didn't come in. It got held up at the dock. I was desperate, and was not going to be able to do my photo booth. Ruben was so kind, he looked for some stubs in the warehouse and came through big. He was able to give me some stubs of paper and my event went off without a hitch!!! He totally saved the day. I had already owed them a 5 star review from about a month ago. Again, I was in a pinch and called after they had already closed on a Friday night, because I didn't have enough photo paper to get through the weekend's photo booths. They processed my order after they were already closed and waited until I could pick it up the box. Again, this was Ruben. He is amazing. So much gratitude to you guys. Merry Christmas. I'm forever loyal. read more

This is a VERY niche business, but they hold down their niche well. Ruben has helped me a couple times, and I couldn't have asked for a better customer service representative than him. He took his time and answered all of the questions that I had for him while sounding very pleased to do so. He showed me examples of printers that they have and media choices that were available and truly did his best to accommodate my needs. After all is said and done, these guys are the best around if you are looking for the products that they carry. Highly recommended! read more

Hands down best place to get you paper and ink! Not only do they sell to you but they are willing to help out their customers! Ruben helped me with an issue I was having on my camera and showed me how to change and link up my strobe! Thanks Ruben! read more

I was very pleased by Rubens help and the outcome of my printer issue. He was prompt and efficient. He was very knowledgeable of the issue when I discussed it with him. I will definitely be calling him again for any future problems that I have. Thank you again for helping me with this issue right before an event. read more

I don't usually write reviews, but the service I received from Ruben was above and be-on. He was patient with all my questions and trained me to fully understand my product. I will definitely continue as a customer and refer my friends. read more

extremely frustrated with Foto Club... I paid $500 for a printer stand; they promised me would have it in 2 weeks and a month later I still dont have it. Every time I contact them they keep changing the date on the arrival. It says the printer stand is made in the US, but it looks like it is made somewhere in the far east and they are waiting for it to arrive by a cargo ship to save money. Ruben and his staff at Foto Club are not professionals. Dont believe me? There's another review 7 months ago from a another guy who had the same problem of Foto Club taking orders for supplies that they dont have and are months away from getting. Please I'm begging you, if you are a small business owner do not buy from Foto Club inc. read more

They were very helpful today, I placed my order online and went to pick it up a few hours later. Prices were competitive and they were very friendly and helpful. The best thing about this place is they are local and many professionals recommend them. I give them a thumbs up and will do business with them again. read more

I love this place! Everyone there is super nice and helpful. I've ran into some issues and my guy Ruben, went above and beyond to help. Their prices are great and they're always in stock. They have all your photobooth's needs! read more

Excellent customer service. Ruben Gama is very knowledgeable. Very friendly. Patience is top on the roof. I will always refer your company to others. Thank you so much Ruben. read more

I don't usually write reviews but the level of unprofessionalism at this company had to be noted. I ordered printer paper back in August (8/7/2021), they told me that I would not get it until the end of September. At that point I asked them to refund the payment (8/9/2021). Exactly a month later, in September (9/9/2021), I still did not receive the refund, so I emailed to ask what's up. They responded on the same day saying that I agreed to be on backorder. (1st red flag). I responded and said that I actually asked for a refund, but I'm willing to wait for the order, so please keep me in the backorder queue. October comes, and goes ... nothing. November comes and goes... nothing. I emailed again (11/13/2021), asking to see what's going on. No response (2nd red flag). At the end of November, I called them directly asking about the status of the order. The told me that my order was cancelled and refunded according to their systems. I asked what happened to the backorder? They responded saying that I asked for the order to be cancelled. (at this point , I'm confused as we agreed to being put on backorder back in September). I then said that I never received a refund and I'd rather have the item. They said that I'll have to order it again. From there I can be added to the backorder queue and that I should to reach out to Paypal and file a claim for the money. So I did. I then looked at their website and saw that the items were now almost twice the price. So I call again today (12/1/2021) as a follow up to say that the claim has been filed and to see if they saw the notification. At this point, he (I'm assuming the owner, his name is Dio), starting talking over me and becoming noticeably more aggressive. Maybe he's having a bad day or he's just frustrated with this entire thing but it was a stark difference to the tone of his emails and when I spoke to them on the phone previously. I asked if we can work this out as I'd prefer to have the items that I ordered but in the event that it's not possible, can I get it for the price I originally paid? He said, and I'm quoting here, "Why are you bothering me with this? Why don't you go out and make some money instead!?" Then he hung up the phone on me. I'm still in shock. What a horrible experience. So yeah... Save your money, shop somewhere else unless you like your money being taken and being disrespected. TLDR: Bought something in August. It's December and I never received it or a refund and the owner told me to make more money then hung up on me. read more

Found you through a Facebook Group photobooth club and Cindy was very helpful and took care of us!! Highly recommended!!!

We were looking to upgrade out pb printers and after looking around and speaking to and looking at a few different options, we decided to work with Ruben at Foto Club. He was very attentive to our needs, responded quickly, worked with us shipping our printers (expensive to AK) to get us the best price. We are super happy with the dye sub printers he recommended and we definitely recommend Ruben for any needs you may have. read more

I have been a Foto Club customer since at least 2009. I love this compnay because they go out of their way to give good customer service. Originally I used to purchase media for a Snaplab printer from them. These days I order my dye sub printers from them and the media they use. Since Foto Club is in California it cuts down on shipping time for me. I receive most shipments (via ground shipping) in one or two days after I order My most recent order was about a week ago and as usual it got here fast! The people who helped me with my order this time were Cindy and Ruben. read more

I got my printer here 2 years ago and get all of my media here, the staff is always so helpful. The cherry on top is Ruben, I had the most amazing experience with Ruben Gama, he is so genuine and sincere. He answered my calls and texts and was super helpful with my odd printer issue. He took his time to explain troubleshooting to me and fixed my printer, my hero of the day for sure read more

I have ordered from this place a few different times and normally they are great! That is why I am giving them three stars. But last week, I placed my typical order for an event and the package never showed up. I gave them a call and they said there was no record of my order and they did not offer their apologies. It was a bummer as I needed the film for an event...I would still give them another shot, but pretty lame on their part. read more

I needed to purchase a 510Si photo printer for an event I'm holding in San Francisco on 10/27. Ralph spoke with me several times on the phone and was very helpful. I asked if I could come see the printer and demo it with my current setup. He said yes so I drove and hour on 10/13 and took a vacation day off work to do just that. Upon arriving I spent 2.5hrs getting the run around from Ralph's boss, the owner Dio Renden. Dio would never come out and talk to me and would not let me demo the printer. He stated that I could purchase it and take it home to see if it would work with my setup. He promised that it it didn't work, then I could return it for a full refund. So, I purchased the printer and tested it at home. To my surprise, it did not function as promised, so I returned the printer on 10/18 in the same condition I received it. Dio has not given me any of my money back and has been ignoring my calls. He refuses to call me and tell me why he will not refund my money. I find that this is basically stealing. I need these funds to purchase another printer brand from a different distributor in order to meet our deadline for the event. Do not trust these people! read more

We only use this company to purchase our printers and get paper because they take great care of our company Laughs And Giggles Photo Booth. Thank you Ruben for the quick turn around and great prices. read more

I got a faulty printer ribbon. They went over and beyond to make sure I got another in time for an event. Thank you

Terrible business and website. They will ask you for more money once you have placed an order and have received Order receipt via email. They called and told be there was a 3% extra fee for my credit card because it was Canadian and soft case I had ordered with my printer was not in stock and would cost $82 to ship at a later date. The printer and media kit weigh over 40 pounds cost only cost $106. The soft case only weights 9 pounds. I have had much heaver things shipped than the printer case from the US for less and have not been charge a 3% fee. read more

Great customer service and helped me out with putting the equipment correctly. Also helped on team viewer and well I couldnt thank Ruben more than anything. Great service! Fast shipping! And great advice read more

The customer service is very poor. Our rep was Diane, and she seems to find every way to find fault in her customers instead of helping them solve the issue. Ordered a package for us to deliver via 2 day air on a Thursday so that we can receive it by Saturday (as UPS is their carrier). She goes ahead and processes the shipment as "Ground" when we specifically PAID for "2-day" air, claiming she was trying to save us money. How is that saving us money, if we already paid for the shipping? I doubt they would have reimbursed us after the fact. What she could have done instead was to call us as courtesy, to confirm that changing the shipping method was approved by our end. Long story short, her process as ground delivery has our package coming in on Monday, affecting our business needs for the weekend. We had to do a lot of back and forth exchanges from the company and UPS to confirm that had she originally ship the package as what we ordered as 2-day air, we would have received it on Saturday. We had to speak to someone else higher than her just to get our order processed, and ensure that our package would arrive on time with no additional fees - since case and point it was not our fault. Had Ruben not helped us out, this rating would have had zero starts. Ruben helped us out and was more understanding and had that customer service you would expect from ANY company. Should you have any customer service needs, I suggest you go straight to him. We desperately need to find another west coast distributor! read more

I ordered a roll of Epson canvas which was delivered the next day. HOWEVER, the box the canvas was in (not the shipping box) had obviously been opened and, when I opened the box, I found that the normal Epson packaging was not intact. The sealed plastic bag around the canvas was gone as was one of the square plastic end caps. I called Foto Club and they immediately DENIED ANY RESPONSIBILITY and started blaming Epson. Then, after first refusing to send me a return shipping label, George (salesman) told me he would email a label. HE DIDN'T. He then said that Fedex would pick up the roll. IT DIDN'T HAPPEN. My experience leads me to believe that this is a company where lying to the customer and refusing to accept responsibility is acceptable. I will never do business with them again and I believe anyone contemplating doing business with them should be forewarned. read more