This is a great jewelry store. I had some specific jewelry needs, and Gina (my representative) did…read morean outstanding job accommodating my requests. I highly recommend this jewelry store.

I can't recommend the team at Cline Jewelers enough! I received an antique solitaire amethyst from…read moremy grandmother and wanted to have it re-set into a more modern and substantial setting. Amara worked with me to create a custom setting that highlighted the stone and made it wearable for the next generation. I've also sold jewelry I no longer wear and bought what is my new favorite diamond bracelet. They are patient, friendly, and so welcoming to everyone, regardless of what you may or may not know about jewelry. You'll learn a lot while you're there! Oh! Also, if you have little ones, they have a selection of toys that kept our three year occupied and desperate to come back.

I'm a long-time customer of Ben Bridge Jewelers and I highly recommend Nana Lai if you're looking…read moreto buy jewelry or watches. She's very knowledgeable, helpful, and always a pleasure to work with. I especially appreciate that she never pressures you into buying anything and really takes the time to help you find the right piece.

Good things come to those who wait…read more So I experienced a wicked amazing experience at Ben Bridge Jeweler from THE UBER amazing sales Guru Katy. Rarely does someone go beyond the norm yet Katy did with a special TUDOR Black Bay time piece I'd been desiring. First off I was seeking a Rolex for sometime and Katy has been searching for one but no luck on that front. However keeping in contact I reached out one day and asked about the ceramic Tudor Black Bay that's a boutique only piece. My luck she knew whom to ask and she said "YES" it can happen. I was shocked and waited a few weeks and the text came in saying "It's here for you"! OMG could not believe my eyes.... I couldn't move fast enough and raced in. Katy delivered this amazing piece of Horology to me and it's awesome ! The black ceramic watch with blue face pop's off my wrist... Could not have acquired this without the expertise of Katy! So if you're searching for a timepiece locate her you won't regret it.

Very nice staff, not at all snooty, as I've run into at other fine jewelry stores. They quoted me a…read morevery reasonable price for repairing a couple of prongs on my wedding ring, had a quick turnaround, and let me know when it was ready--earlier than expected. I was especially impressed that they don't inflate their prices just because they're in Mill Creek Town Center. (Well, their repair rates aren't inflated; I have no idea about their retail rates because I've never bought fine jewelry outside of my wedding ring.) I recommend this store and I'll be back the next time I need my ring serviced.

Ghosting: In the retail world, ghosting by a salesperson…read moreoccurs when a business suddenly ceases all communication, ignores inquiries, or fails to follow up with a customer after initial engagement, such as in-store visits, online chat inquiries, or support requests. It is a form of passive, unresponsive service that leaves consumers feeling ignored, unvalued, and in a state of limbo. Physical Store Inattention: It applies to in-store scenarios where staff may ignore customers or promise follow-ups that never happen. Types of Retail Ghosting: This includes ignoring questions in the comments section, not replying to direct messages (DMs), or leaving a customer who asked about product availability or support with "radio silence". Implications for Retailers: Loss of Trust and Revenue: Consumers are likely to avoid retailers who do not respond, leading to a loss of sales, particularly among younger shoppers. Reputation Damage: Unanswered complaints and questions lead to negative online reputations and lower rankings on search engines (SERPs), decreasing store foot traffic. High Churn Rate: A significant portion of consumers will cease purchasing from a brand after experiencing poor communication or multiple negative interactions.

Thank you Richard for your honest assessment of our rings. We appreciate your experienced…read moreinformation and feel that you provide excellent service. Whenever we need assistance with jewelry in the future, we will return for your help. Best, Michael and David

Richard is an amazing jeweler, he is a man who truly loves what he does and unlike most sales…read morepeople who work behind a counter, Rich is the actual artist who makes the pieces / he designed my engagement ring and it was just what perfect / we sat down and looks at the library of designs and came up with a solid design quickly Would recommend to anyone Price was very reasonable considering it was hand made and not a cookie cutter design from the big chains who we won't mention Five star /

I stopped by Comstock recently to inquire about some small stones I inherited. The above and…read morebeyond service was appreciated.

Since this jewelry store is closed on Sundays and closes around 5-5:30 pm all other days (which we…read moreboth work till pretty late and aren't around Saturdays), we went in on a Friday on our lunch break just to look at rings here. I work in Bothell and Cody works in downtown Seattle, so we had to take time away from work just to come by. I thought we got great service at first from sales associate Sara. But there has been zero follow up. We went in looking for an engagement ring and wedding band. We brought in Cody's mom's old ring to see if we can reuse the diamonds in it for a new setting. Sara even took all the measurements of the diamonds. I tried on a few bands, told her what we were looking for and she said she will do her research and contact us with what she finds. Cody and I don't know much about pricing, cost of diamonds, and just rings in general. So we mentioned we wanted to keep it around a certain price, and she said ok. But now I feel like we might have given too low of a price hence why there's been no follow up? If so though, she should have educated us more about the stone cost while we were in the store. She took down both our names and phone numbers, asked if she could text us, and we said yes. No follow through whatsoever. We really wanted to buy from a local jeweler and support local business. But apparently they don't want our business. We stopped by here on Friday 7/12 btw, its been over 2 weeks, so we have given them plenty of time to contact us.

While the selection was amazing, the pricing was high. If I had several hundred dollars to spend I…read morewould have bought a couple things because they were beautiful, however I could get more and just as nice pieces as elsewhere. I also wasn't impressed with the service. We weren't acknowledged once by even one of the three people behind the counter. For a more enlightened and personal experience, I will go elsewhere.

The staff here are friendly and very knowledgeable about all the crystals and stones in their…read morestore. The staff are always willing to answer questions. In addition to the crystals and stones, they have a variety of jewelry and carvings as well.

We purchased a gold bracelet from them in mid January. First time buying a gold bracelet, obviously…read morescared and not wanting to be taken advantage of with pricing... they answered all of our questions and were very knowledgeable about jewelry in general, made us feel comfortable. They had a huge selection of bracelets... they sized and polished the one we picked for free. After talking with friends and some other jewelers they said we got a decent deal, so we're happy about that! Hard to trust any places these days, especially jewelry, so it was nice knowing these guys were honest and legitimate. We ended up paying 1400 for an 11.6 gram Figaro bracelet, which is a fair price. We will definitely come back here when in the mood for more jewelry. I recommend them!

I have bought a lot of jewelry from Jerry's and never had a problem. They are very fair in their…read morepricing. I really like their upbeat personalities too!

I can't say enough about the wonderful service and friendly staff at Lake Street Diamond!…read moreI had been wanting to upgrade my ring for a while, but did not know where to begin. Shivali and Sam made the design process a breeze. My original ring was a very detailed design that I wanted to match. They truly met the challenge of incorporating the new stone and creating a one of a kind piece. Shivali's design was a true work of art, that went beyond what I could have imagined. The level of detail and craftsmanship in the design they created left me speechless! The pricing at Lake Street for the stone I chose and the design work was far better than I found at any other competitor in the area. Highly recommend!

Nicki was quick to reply and the timeline was great! I'd use them if I'm in the area again.read more

They were 5 stars all the times I had repairs done there. They have retired and sold business to…read moreSabrina. Moved location to 610 Main Street.

I made an appointment for some jewelry to be appraised. Sabrina was…read morefun, professional, honest and really knew her stuff!!! It was nice to go to a local jeweler. I highly recommend to anyone!!!