I had a great experience at Quest on Alameda! Even though I wasn't able to make an appointment due…read moreto availability, I came in as a walk-in and was placed on the standby list. Yes, I had to wait a little (as expected), but it was worth it. Rosa, my phlebotomist, was extremely quick, professional, and kind. I'm so thankful for her and the whole Burbank Alameda team--they made the experience smooth and stress-free! Oh, and just a tip--there isn't any front desk staff here. Instead, there are three kiosks where you simply scan your driver's license and upload your insurance. It was extremely easy and made the check-in process very straightforward.

If you have an extra hour or two (or four, five or six!) to get a 5-minute blood draw procedure…read morethen Quest is the place for you! The wait times are simply UNBELIEVABLE. The people who own Quest must be wildly out of touch to think that this kind of dysfunction is appropriate. Here are a few survival tips: 1. Make an appointment. That way you might only maybe wait 1-2 hours. Yes, seriously. 2. Get up and stretch every half hour or your back will ache like hell. 3. Bring water. Whatever you do, do NOT get up and leave to get water and return in 5 minutes because if inexplicably call your name while you're not in the room, you will lose your place in line and .... they.... do ... not ..... care. 4. Bring snacks or be prepared for your blood sugar to take dive in about hour 3 of the marathon wait. 5. Be nice to the poor, overworked, abused staff who are getting hit from all sides. That is if you actually see them. The "reception" desk is closed and you handle checkin courtesy of some ipad looking things at the front. All jokes aside, this is NOT how healthCARE should be. It is so incredibly sad that Quest thinks that their patients have NOTHING BETTER to do and have no concept of CARING for their patients - most of whom are sick, and some are scared and stressed and Quest just adds to the misery. It's shocking they would let a company function like this. Saying that, the staff did their best and with such a horrible working environment, I'm impressed with their decorum. I want to make it crystal clear that the person who took my blood was friendly and efficient. The woman who came out about every 20-30 minutes to explain to everyone they would be there for hours was pleasant enough. It's the whole concept of Quest's customer service that needs a full blown overhaul, not the people. They were doing the best they could under pretty tough circumstances. THIS PLACE IS REALLY OUT OF SYNC WITH THE NOTION OF CARING FOR THEIR PATIENTS. SAD!

No more staffs at the counter. They only use the kiosks to check in your appointment or walk in…read morerequest. Very user friendly. You will be asked to scan your driver license & indicate at the kiosks. TV screen shows the order of people checked in & walk in standby orders.

Awful. Had an appointment at 12:10 and wasn't brought in until 12:40... what was the point of…read morehaving an appointment? Office was busy and the workers don't want to talk to you and hide behind the door.

Wait time is horrible as well as the customer service. No welcome when you walk in and are just…read moreexpected to sit down without checking in. Makes you wait a long time and then tells you they can't fulfill the order because of time. which would have been helpful to know in the beginning when you arrive not after waiting for 30+ minutes. I would go to any other location not Burbank

No appointment needed. Nice technician to work with. Hardly ever waiting time. I have been going to…read morethis lab last 11 years and have walked out with great experience. I highly recommend this lab. Far cry from Quest.

MAKE AN APPOINTMENT ONLINE!! Highly recommended because walk-ins are unpredictable. There is a…read moreparking structure right below the building. It is $2/15min and max of $15 i think for parking. The building does not validate. The people who sit at the front will tell you to use the self check-in kiosk instead of helping you. Once you check-in, your name will show up on the TV. I went in for blood work and it seemed like they were under staffed. There were about 5 people ahead of me and I had a reservation for 11am. I arrived about 1015am and was seen not too long after. This location isnt my normal one. This was the only one that had availability for the time frame that I needed. As soon as I got situated in the station, they had me verify my information and they were quick to draw my blood. She was nice and apologized for the wait.

If good could I have five this place zero stars…read more Don't bother going early. Doors open people rushed in and all order was lost. No one really cares either

Busy mornings they're usually fully staffed. The phlebotomists are all great and I'm a hard stick…read morewith tiny veins, developed scar tissue because of only being able to use one arm for draw yet they manage to draw blood successfully every time. Their waiting room is big but there's also another waiting area outside the door (for another UCLA clinic) however if the waiting room for the lab is at capacity there are more seats outside. Parking lot can be a challenge. Limited parking can get full pretty quickly. There are usually parking attendants to guide you or let you know there's no spots left.

Advertises a virtual line but when you text to it it is "unavailable". 22 people in line at 8am,…read morethere are three bays but clearly only one person working. I bet UCLA Health can afford to pay more than one.

Highly recommend!! These women are beyond wonderful. I'm so grateful for their kindness and…read morepatience. Thank you for taking such good care of me.

I called this facility yesterday and was told that they don't make advance appointments but they…read moreare open until 4 PM. Today I went there and arrived at 3:40 PM. Rang and rang the doorbell and eventually a woman came out to the street and told me the person who draws blood had gone home for the day. I asked what the deal was since I had been told the day before they were open until 4 PM - - I asked do they just draw blood when they feel like it? - - Did the person who draws blood just go home because she felt like it? The woman who had come out to talk to me was upset and apologetic but said basically yes, they just go home if they feel like it. No way to do business. Don't waste your time coming here.

My grandmother wasn't feeling well for the last few weeks and was refusing to go to the hospital or…read morelaboratory to get some blood work. Being in the medical field myself I knew that grandma needed some attention due to her symptoms. I called Andreh and man was I impressed. Everything went smooth from the very first call to the final call. Andreh was able to answer all 300 questions I had and did it with such compassion. Andreh was in constant communication and updating me every step of the way. Andreh was able to squeeze my grandmother in sooner once I told him the details of the situation! Overall great experience! Thank you Andreh! You very well may have saved my grandmother's life man!

Like so many, my son struggles with needles. In fact, he is profoundly scared and has even injured…read morehimself during blood draws. NOT with Andreh. Andreh has been so patient and so adept and so fast with the stick that my son was FINALLY able to have his blood drawn! Such an important success. Can't thank Andreh enough! Can't recommend him enough! Thank you Andreh!!!

There can be a lot of waiting to get blood work at this lab…read more The last time I was there, someone came out to find out if I'd been helped every 10 minutes. But no one brought me back for testing for about 45 minutes. Never have I felt so attended to without actually getting the attention I needed! Maybe I was between shifts or there was a personnel issue that day. Once brought back for testing, everything went well.

This was a great experience, and that says something since people don't ordinarily say positive…read morethings about being stuck with a needle. I walked in, signed in, pushed a doorbell and someone came to get me in a minute. No wait at 2pm on a weekday it seems. I have had trouble in the past with people finding a vein to draw blood from, which I mentioned to the lady who called me back. Her name was Erica and I would highly recommend her to anyone. It was painless and she's the first one in years who didn't treat me like a pin cushion. It was over before I knew it. She's definitely a pro and I will be going back there for her whenever I need bloodwork done. This review pertains to suite #125 in the 201 S Buena Vista St location in Burbank.