I had a great experience at Quest on Alameda! Even though I wasn't able to make an appointment due to availability, I came in as a walk-in and was placed on the standby list. Yes, I had to wait a little (as expected), but it was worth it. Rosa, my phlebotomist, was extremely quick, professional, and kind. I'm so thankful for her and the whole Burbank Alameda team--they made the experience smooth and stress-free! Oh, and just a tip--there isn't any front desk staff here. Instead, there are three kiosks where you simply scan your driver's license and upload your insurance. It was extremely easy and made the check-in process very straightforward. read more

If you have an extra hour or two (or four, five or six!) to get a 5-minute blood draw procedure then Quest is the place for you! The wait times are simply UNBELIEVABLE. The people who own Quest must be wildly out of touch to think that this kind of dysfunction is appropriate. Here are a few survival tips: 1. Make an appointment. That way you might only maybe wait 1-2 hours. Yes, seriously. 2. Get up and stretch every half hour or your back will ache like hell. 3. Bring water. Whatever you do, do NOT get up and leave to get water and return in 5 minutes because if inexplicably call your name while you're not in the room, you will lose your place in line and .... they.... do ... not ..... care. 4. Bring snacks or be prepared for your blood sugar to take dive in about hour 3 of the marathon wait. 5. Be nice to the poor, overworked, abused staff who are getting hit from all sides. That is if you actually see them. The "reception" desk is closed and you handle checkin courtesy of some ipad looking things at the front. All jokes aside, this is NOT how healthCARE should be. It is so incredibly sad that Quest thinks that their patients have NOTHING BETTER to do and have no concept of CARING for their patients - most of whom are sick, and some are scared and stressed and Quest just adds to the misery. It's shocking they would let a company function like this. Saying that, the staff did their best and with such a horrible working environment, I'm impressed with their decorum. I want to make it crystal clear that the person who took my blood was friendly and efficient. The woman who came out about every 20-30 minutes to explain to everyone they would be there for hours was pleasant enough. It's the whole concept of Quest's customer service that needs a full blown overhaul, not the people. They were doing the best they could under pretty tough circumstances. THIS PLACE IS REALLY OUT OF SYNC WITH THE NOTION OF CARING FOR THEIR PATIENTS. SAD! read more

Place is organized and efficient with some excel staff, however only four stars because there is no front desk or person to field questions.

Came here recently to get labs done that my doctor ordered. I was in and out quickly, everything was timely and sufficient. Doctor John was extremely nice and caring. Best quest diagnostics I've ever been to. read more

Walk ins are not welcome. If you don't have an appointment you are put on "standby " for an unavailable time. Trying to get an appointment on the phone is just an automated unfriendly frustrating machine. You are treated like garbage. Getting an appointment online is also difficult. They were going to send us miles away. They obviously don't have enough technicians to handle the patients. Seriously if the doctor puts in an order for blood work, you shouldn't have to wait days or drive 20 miles away to get the test. You check in through a kiosk? There is no person there to help. Apparently even if you are dropping off a sample for tests, you need an appointment! This company is not user friendly. If you don't have an appointment you can have a long wait. The waiting room environment is sterile and unfriendly environment. The looped video is just annoying. The workers are mostly friendly, when you see them and if you have an appointment. They know their job, but aren't going the extra mile to help anyone. read more

Absolutely horrible front desk employees. They should not have their jobs. Completely unwilling to help senior citizens with appointments or appointment errors. Completely dismissive and disrespectful. I will be contacting the Better Business Bureau regarding this organization. All Front desk employees should be fired. They also do not have the courtesy to tell a senior citizen, who is there at 7:30 in the morning as a walk-in, that walk-ins will not be seen until after 4pm. He sat there for two hours patiently waiting and when he asked, they told him that. This happened at both quest locations near Saint Joseph's in Burbank. read more

Ask for Martha. I made an appointment for blood to be drawn. I arrived early, and they let me in early. I get anxious with blood being drawn and Martha was so calm; very sweet bedside manner. Make sure you bring your face mask! read more

Careless, callous and cold health care workers. They are bitter and scorn their customers for it. I've been here half a dozen times, and this was the last for me. I Made an appointment, checked in early, waited. An hour later I was informed dismissively, "taken off the list." At the Better Business Bureau, Quest Diagnostics has 1,622 complaints in the past 3 years, as well as 657 1-Star reviews, for example, "I have never experienced a more angry and belittling healthcare worker. " These people wish they were working somewhere else and project their disaffection onto the Quest customers. read more

The Quest labs at Alameda and Buena Vista are terrible. You even have to have an appt to drop off a urine sample. For the alameda buildings yiu have to pay to park and yiu have a long time in the waiting room. They insist that yiu check in using self service computer. I help an elderly friend and she can't do it. When you try to grab someone to help you, they can't be bothered. We now use a different lab. read more

Its just such a long wait time. Especially now that they have appointments if you walk in for a simple test such as urine sample, prepare to wait for an hour. Wish it was more faster. read more

I waited over 4 hours on the wait list! All their morning appts were booked and I need to fast for my blood work so I decided to go in without an appt since my husband always go without an appt & waited no more than 30 min in the past. Boy things have changed! 1st, you must check in on a tablet & scan your Dr License & Insurance card. There were a good number of non-techy folks that needed human assist so they had to wait for someone to come out. Way to go on saving cost, Quest! The system tells me the wait is 30-60 min. or more, do I still want to be on the wait list? I checked and there are 10 people on the wait list so I said yes. Had it said 2 hours, I would have said no. Had it said 4 hours, I would have said absolutely not! After checking in, I decided to go back to my car to get something. After I come back, an employee was taking role call and called my name, then informed me she almost removed me from the wait list. I cannot leave the room if I'm on the wait list because if they call me & I am not there, I will be removed. She wasn't happy doing the role call & customer service overall-you can tell from her voice and tone that she has to go out and check on customers once very 30-45 min. Thanks again Quest for eliminating the customer service position! After 45 min, I am #7 from #11 on wait list so I thought ok I can wait another 45 min. since I'm almost half way to the top and I do not want to fast again tomorrow. Another 45 min passed (1.5 hours total)and I'm #3 on the wait list. There's no turning back now. I am almost there! 35 min passed (2 hours total) and I am #1 on the wait list. Couple of folks on the wait list mentions to the employee taking role call, that they are diabetic and need to eat soon so the employee said they should make an appt to guarantee service and not have to wait long. She says this EVERYTIME she's taking role call. One more hour passed (3 hours total) and NOTHING! They keep taking in all the people that have appointments. The small waiting room has been full of people since I arrived and some are coughing without masks. We are all going to catch whatever is in the air because no one can leave if you are on the wait list OR if you have appt and leave after you checked in, which 1 woman did and lost her place in line. I feel like we're in a 3rd world or communist country! Another hour passed (4 hours total) and NOTHING! Role call takes place and a woman went up to the employee to mention that she's #2 on the wait list and needs to pee but she will also need to do an urine test. I immediately said me too. So the employee ushered both of us inside and gave us pee cups. THEN they called ME finally, after 4 hours and 15 min! I'm sure Quest Diagnostic is making profits hand over fist so cutting out the employee that takes appts and customer check ins is another way they can save cost. The employees are not happy having to do their regular duties and NOW customer services, except customers are now annoyed, angry, and hungry! read more

There are. No senior friends quest labs in Or around Burbank. They all require parking far from the site, steps to get to their offices. I can barely walk 100 feet without being breathless! And then the outrageous parking fees! You call this health care? read more

Anahid the phlebotomist was amazing. I have never had a BETTER EXPERIENCE with anyone other than her. She drew my blood so we'll I didn't feel a thing and I tend to panic through things. 2 days later and I did not get a bruise. & usually when I go to get a blood test I do bruise. Anahit did so well that nothing happened. I recommend her. Loved the location. Patient care 10/10 Timely Manner 10/10 Job done well 100/10 read more

Thank you Anahid for taking me into a room with bloody trash on the floor and telling me your name was "Ana" while giving me the fax number when I asked for a business card (see photos). Thank you for also texting a picture of my insurance card to not one, but TWO of your coworkers/superiors, then telling me it was fine because you deleted it (it's not fine, total privacy violation). I really appreciate you arguing with me about that while telling me your location doesn't take my insurance. Even after I told you someone from my insurance told me to go to that specific Qwest. Thank YOU Qwest corporate for telling me someone would get back to me in 4 hrs and it's been more than a day. Love that yelp makes you give them one star, instead of zero. read more

Quest Diagnostics - Super excited to get blood drawn in such a clean facility! - Laboratory Testing Near Me - Burbank, California

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I accidentally arrived an hour early to my appointment but, they took me in and made my visit a breeze. Thank you Quest!

Worse service ever! Don't wanted your time coming to this lab, ladies are rude, unprofessional! After I waited for about 30 minutes there she comes to tell me "you go to this address " because she was "too busy " no care or regards for the time wasted. read more

I gave up on this place 10 years ago when they said they would not stick me until I paid with a credit card. I had a PPO. It was a scam. I reported them. Now fast forward, we get a new Anthem HMO Select plan (horrible) and it's back to Quest. My daughter and I went yesterday to have a full panel done, as a request from our new doctor. Whoever the lead phlebotomist was, couldn't have been colder and meaner. My daughter has an issue with having her blood drawn. He blacks out. She needs to recline or lay down while drawing. The Armenian lady ignored her request and sat her in the chair. Sure as shit. Fainted. I was pissed and told the nurse who was sticking me, she needs ice and to lay down. And then I told the bitchy lady she needs to listen when a patient talks. She said something rude under her breath but I was more concerned about my girl then screaming. I would never. NEVER! recommend Quest for any lab work. Horrible employees. Horrible business. read more

Had an appointment at 10 am and have been waiting for over an hour. They accommodated the people who had a later appointment after mine. After waiting I spoke to the front desk named Claudia who was not helpful and extremely rude. read more

So fast and so easy! I was in and out in 10 minutes. Anahid was so kind and dealt skillfully with my tricky veins. Thank you!

I came here this morning to get my toddler's blood drawn. She's only 19 months old so I was anxious but she did surprisingly well (she's a tough baby). I made the appointment online just yesterday, so that was great. I parked in the lot that's part of the building, and it's 85 cents every 20 minutes (note: they make you leave your keys in the car). The office is on the 4th floor, #406. We were the only ones there when we arrived at 9:45am on a Tuesday for our appointment. I used the iPad to check in and we waited less than 2 minutes to go in. The woman took my info, and I then had my girl sit on my lap, secure in my arms, while her blood was drawn. I don't know anything about blood drawing, but I felt bad for her because the doctor had ordered 4 vials be taken, and her blood was coming out really slowly, so it took a long time, and the woman had to move the needle around in the vein a lot. Fortunately my tough girl made it through, and got a sticker afterwards. read more

Quest Diagnostics - Laboratory Testing Near Me - Burbank, California

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My mom usually draws my blood for my work, as I am on accurate and need to get monthly blood work done. Today I came to quest diagnostics and there was SO many people with and without appointments and both where taking a long. It defeated the purpose of the people making an appointment. I didn't mind waiting two hours as I had nothing to do. The front desk girl was very rude, she was Hispanic and spoke Spanish clearly to her co-workers and when a Hispanic couple went up to the computers to check in she was speaking to them in English and they kept telling her we don't speak English and she responded to them very rudely I just helped them I felt very bad. I speak a couple different languages even my own native language and never hesitate to help someone in need. read more

Quest Diagnostics - On a Saturday - Laboratory Testing Near Me - Burbank, California

Parking lot is about .85 cents for each 15 minutes and you have to leave your keys in the car. Plenty of parking and easy in and out. Parking attendant is friendly. Lab Suite is now #406, not the 304 on Yelp! The new location was not listed in the directory nor was there a sign in the previous vacant office. The office closes at 4:30, not 5:00pm. There is only one technician working in the afternoon. The wait can get long. There is another Quest about a 2 min walk with 5 techs, if this office gets backed up. Overall, a good experience. I came as a walk-in for basic bloodwork and signed in on a tablet. The phlebotomist was nice and quick. She found my vein with no fuss, so can't complain. read more

They do not serve simple drop off specimen. I waited for 2 hours and still waiting to be called. Why don't you put a service lady at the front desk for help? Unbelievable and extremely bad customer service. read more

I made an appointment; got there a little early. An attendant helped me check in and took me almost immediately--a little ahead of my appointment . Place was clean. Drawing of blood for yearly physical was quick and painless read more

Anahid was extremely professional and quick! I did not feel the prick at all (knowing i have small veins, she found them without a problem). No bruising after! She was very sweet and i love the experience. read more

Anahid was helping my lil girl. She knows exactly how to handle little babies. She is very kind and attentive. The place is neat and clean. There's no wait at all. Highly recommended read more

Quick, clean, easy, efficient but most importantly took good care of me. I am deathly afraid of needles (6'4 230 lbs btw lol) and Anahid was so kind to me. She made it smooth and got me to relax when I panicked. Very impressed. Was in very good hands. Thank you! read more

This location is terrific. I've been here three times in the last couple months and I've only seen one other patient in passing. There is never anyone waiting in the waiting room. I arrived early each time and checked in with my phone and was taken in almost immediately, even if I was early for my appointment. Yesterday, I didn't even have a chance to sit down and Anahid came to get me. I was 15 minutes early. Speaking of Anahid, she's fantastic! Personable and professional, her confidence and skills set you at ease for the blood draw and I barely noticed the needle was in. She's an absolute pro and very sweet as well. I highly recommend this location for any of your lab needs. It's been nothing but a positive experience for me. Make your appointment online on and hopefully you'll have the same experience. Can't recommend this location enough. Thank you, Anahid! read more

I recently visited for some blood tests ordered by my physician. Anahid was really warm and personable. She was caring and patient.

Anahid took me in last minute when I accidentally went to the wrong Quest Diagnostics address. I didn't have to wait long at all. She was quick, efficient and I barely felt any pain when she took my blood. I usually get light headed, but she made it so easy and fast. My arm also didn't feel sore at all afterwards. Best blood drawn experience I've had. read more

Hey quest burbank you need to screen also your employee not only for drug testing but being rude is a no no..the receptionist you have Claudia doesnt have any knowledge in regards for being polite.. she is such a rude employee and time to let her go or everyday you will encounter complains about her read more

The facility was clean and I was in and out. Anahid was amazing. So quick and gentle which I always appreciate when getting blood drawn.

I would give Anahid ten stars instead of five. I have very difficult veins and after reading the reviews I decided to go to this location. Anahid is like other reviewers have said, personal, professional, I had not had another person drawing my blood with the ease that she did. I hope she stays at this location for a long time!!! read more

I arrived without an appointment and Anahid couldn't be nicer. She was kind and efficient. Thanks Anahid for making it a pleasant experience. Kathy G. read more

Nice facility and it was empty when I arrived. The phlebotomist was very nice and found a vein easily however she used a needle that was too big for me (I get blood tests regularly and they always use a butterfly) and my arm has been swollen and sore for days and is bruising badly. After more than 50 blood tests in the past two years this has never happened. read more

Quest Diagnostics - Site of the blood draw. It's still swollen and painful after almost a week. - Laboratory Testing Near Me - Burbank, California

I went with my mom to have blood work done for her. Anahid was amazing, she was very personable , nice, kind and professional. My mom didn't feel any pain at all and it was super fast , usually they have a hard time finding my moms veins but you can tell that Anahi's is an expert . Thank you so much we appreciate you . read more

Anahid was amazing ! She was so great at helping me feel comforted while getting blood drawn , she put the needle in so well I didn't feel a thing !highly recommend ! read more

If you have small or difficult veins please make an appointment at this Quest location and request Anahid. I have been to many labs and few people are able to find my veins. I normally walk out with bandages on both arms and hands. This time I was in and out quickly and without pain. Anahid is awesome. She was able to do her work efficiently and precisely. I got my bloodwork done without a wait time and no pain. read more

This review is for the Quest Diagnostics lab on the 4th floor. Even though I don't live close to this location, I like coming here for blood work specifically because of Natiya who has a gentle, calming affect. She helps me to relax when I have anxiety and worry over the needles by being reassuring, patient and kind to me. I just really appreciate the way she treats me. read more

Usually The group there is very thorough. This time, I'm very pissed off. The phlebotomist was new(a lady about 50+) didn't get her name, wish I did. Definitely a new job carrier for her. I hate needles and don't watch. First she couldn't find a vein in my arm, but she said she was sure she found one. Not a usual spot, but ok? She stick me, then continued "fishing" for it. OMG, stop now! She gave up. I told her the best place for me, was the top of the hand, I have several good, visible ones right there. She picked one near my wrist? Why? Still not looking, till she tagged my wrist bone TWICE! M'Fer! So now I gotta watch her! Pointed to a nice spot on my hand. She found a vein. 6 viles. I can't count the number of times I saw that needle rise up from its intended spot. She got what was needed. I left. Three bandages looking like I left a war zone. A week later, I get my results thru my portal. It's been compromise! Big note stating the blood was not spun correctly and there was a 6 hr window for red blood to he spun. Now I'm pissed again. Important tests run and I don't know how accurate the results are. So who do you call to complain? Not my doctor, not myself. My insurance who are clearly paying for it? No one should pay for this. Now I need to go back for a re do. And what do I say? This maybe an "epic" yelp review, but wait till I get back with another lab order. Total lack of quality coming here, but hey, I've got insurance, right? read more