95% of the time the staff is friendly but the receptionist with the dark hair is not but the girls…read moredoing the blood work or hard-working pay attention to what they do I really like them

Very smooth transaction. The blonde lady was super friendly and I was seen very fast, around 5…read moreminutes within my appointment time.

Negative experience with Diana (technician) during my recent visit with my son. The doctor's lab…read moreorder was missing details, and while the technician contacted the doctor's office, she did not inform them that we were present and waiting. As a result, the office said they would review it later in the day, even though it was only around 10 AM. When I asked questions, the technician was rude, dismissive, and unwilling to take additional steps to help. Her attitude made the situation more frustrating and uncomfortable. Staff working directly with patients should demonstrate professionalism and patience, especially when issues are outside the patient's control.

I went there there's no receptionist there's nobody to ask questions too until they call you up for…read morean appointment and they have a computer thing to check in. I have a problem with reading these things so I couldn't do anything and when I asked for help, they kicked me out.

I cannot tell you how much Summit Urgent Care not only helped me, but seemed to truly care about my…read morehealth. They never made me seem like i was just another random walking in and it felt more like a general doctor office versus urgent care. I get the vibe most urgent care facilities want you in and out as quick as possible. This place made me feel like I was a human being. They listened to me, gave me a ton of feedback and truly tried to cover everything when trying to get me better. I had gotten really sick with that nasty whatever respiratory infection going around right before Christmas (oh I know, wonderful right?) fast forward to this past Wednesday Jan 14 when I went in. Mind you, I've already seen 2 other doctors and went to another urgent care prior to this. I'd already been on meds which didn't help. I hadn't been able to lay down to sleep in almost 2 weeks (I'd wake up coughing not able to breathe well). Long story short, I was super sick. I came in and was greeted by a wonderfully friendly staff. I'm sorry, I didn't get their names but they were wonderful. I was taken back (gosh I wanna say her name was Crystal? I'm sorry, I was still yucko and not remembering right) and immediately they got to work asking questions and truly listening. Some places make you feel rushed and cut you off. They listened to everything. I was given an xray, breathing treatment and a swab up my nose for testing. They also tried to offer a shot that would also help me, but I declined. They were super sweet about it though. Tried to persuade me but in a friendly way and when I still said no, they didn't make me feel bad about it. No judgment whatsoever. After my treatments I got some new meds and a plan. A special shout to Dr Michael Gales because he was one of the nicest doctors I've met in a while. I wish he were my regular doctor! You know how doctors offices say they'll call you back, they ACTUALLY CALLED ME BACK! Dr Gales called me with my xray results and even asked how I was doing after my treatments I had. Today, he called me again with my results for my nose swab. I genuinely felt like he cared I was getting better. Although I'm not all the way better, I was finally able to lay down to sleep. I'm telling you, it's the small things in life we take for granted. To literally everyone working at Summit Urgent Care, thank you so much. So very much for caring about me and trying to get me better. I wish I could write thank yous to every last one of you. I hope I don't need to see you guys frequently, but if I do at least I know I'll be getting the utmost support from a wonderful team. Would beyond recommend them to anyone out here. My only ding on them is I wish they weren't an urgent care and just a general doctor office. I'd go regularly! Thank you guys, thank you!

Came in about half an hour before the end of the day. Was stopped at the front desk and told we…read moredon't take your insurance. Ok I get that. So I said I can pay cash. No .. you should go up to the ER instead was the reply. They do triage there. Yes I know. They do triage at all ER. They sweetly made it clear they didn't want to see me so I left. Look I get it, you don't want to stay late. But you denied me care. This was a pulled muscle and a cat bite not an ER issue. I was in a lot of pain and couldn't go driving around trying to find somewhere else to go. I spent hours at an ER for a non-emergent issue and paid hundreds of dollars. But I hope you had a nice night ladies.

Reg check ups ok... but save your self the money for COVID testing schedule it at the drive thru…read moreHammack center down the street for FREE! Yes you get your results within 24hrs and no insurance or social I's needed!! https://la.fulgentgenetics.com/appointment/screen/symptoms .. there's many community resources for everyone ! Oh and if you need to show them Your COVID test results make sure you print it first ...they won't print for you here .-- also if you have medical insurance the your prescription should be covered at a local pharmacy! los chequeos están bien la doctora atiende bien ... ¡pero ahórrese el dinero para las pruebas de COVID, prográmelas en el drive thru Hammack Center.. está a unas cuantas cuadras de la Clínica . ES COMPLETAMENTE GRATIS! Obtienes los resultados en 24 horas y no se necesita ningún seguro o social. https://la.fulgentgenetics.com/appointment/screen/symptoms ... ¡hay muchos recursos comunitarios para todos! ...y si necesitas mostrarle Los resultados de su prueba COVID asegúrese de imprimirlos primero ... ellos no imprimen nada oh aceptan ver los resultados con su teléfono...Además, si tiene seguro médico, su receta debe estar cubierta en una farmacia local!

Esto es una absoluta vergüenza de servicio. Son groseros, te cobran por cosas que no necesitas solo…read morepara sacarte dinero. Y además de eso, se molestan si haces preguntas o si rechazas algunos medicamentos que claramente no necesitas. Si estás en una necesidad urgente de atención médica, terminarás pagando más de $300+ por tu visita. Mi experiencia en esta ubicación fue una vergüenza. Me sorprendió muchísimo que una clínica/doctora tratara así a sus pacientes. Me mudé aquí aproximadamente tres semanas antes de enfermarme y necesitar atención médica urgente. Mi mamá me habló de esta clínica, dijo que me verían de inmediato pero que tendría que pagar. Me arriesgué porque realmente necesitaba atención médica. Entré y esperé 15 minutos para que me pasaran, y otros 30 minutos para que me viera la doctora. Me atendió la Dra. Yasmin Funes en esta ubicación. Al principio estuvo bien, me preguntó si prefería inglés o español, le dije que "cualquiera está bien" y comenzó a hablarme en español, pero fingía tener dificultad para explicarme su diagnóstico. Sacaba su celular para traducir en Google palabras como "blanco", como si no supiera cómo decirlo. Eso me desconcertó porque esta clínica es predominantemente hispana, diría que el 90% de los pacientes y trabajadores hablan español. Fue un intento muy triste de parecer más americana que hispana, pero entendí que es muy joven, a mediados de sus 20s, y que a veces la gente hace ese tipo de cosas. Le dije entonces que podía hablarme en inglés, para que me diera el diagnóstico con claridad. Hasta ahí todo bien, aunque un poco incomodo pero chistoso. Luego me dijo que creía que tenía faringitis estreptocócica (strep throat) y me recetó medicamentos. Yo no tenía esos síntomas y le pregunté si creía que era adecuado. Ahí fue cuando todo se vino abajo. Subió la voz con un tono condescendiente y comenzó a regañarme, como si le hubiera ofendido mi pregunta. Me dijo que iba a recetarme tres tipos de antibióticos más esteroides, o que podía hacerme una prueba y regresar en cinco días para obtener el medicamento correcto. En ese momento necesitaba urgentemente antibióticos, así que acepté solo para poder sentirme mejor. Al salir, me retó a regresar a decirle que ella estaba equivocada si no me sentía mejor en unos días. Se fue de una manera absolutamente grosera. Tuve que pagar por tres tipos de antibióticos, una inyección de esteroides que no necesitaba, y una prueba que aún hasta el día de hoy no me han llamado para darme los resultados. La conclusión es que te recetan todo lo que pueden según sus capacidades, solo para sacarte dinero. Como dije, un mes después todavía no he recibido los resultados de la prueba que costó $50 dólares. Perdón por lo extenso del mensaje, pero creo que la gente debe saber. Espero que esto les sea útil.

They canceled my appt and didn't tell me. Rescheduled and they assigned me a gynecologist. I'm a…read moreman. When i asked how i should be preparing for a pap smear, they actually began to tell me. You can't make this up. I called to renew my prescripts and never got filled. i called to verify lab work ordered and went to LabCorp for blood draw and no order was given. The inmates are running the asylum here.

This place is a joke. Messed up every appointment I've had…read morehere, can't get ahold of anyone. Poor communication between everyone who works there. I don't know how they're still in business. Some of the receptionists seem to help but I think it's the doctor who messes up my appointments. Or poor communication from the receptionists to the doctor. I can't tell.

Absolutely horrible experience I was there for an…read moreoutpatient surgery which took minutes. For some unknown reason I was intubated and they were so reckless, I left with fat and split lips, as if I was punched in the mouth With one notable exception the nurses were terrible they were unable to find a vein for the IV, but kept trying 4 times, until I told them to get someone else that finally got the IV started While in recovery, I was feeling poorly and asked for some juice or something to eat, the nurse told me I would be released soon and can eat at home. I told her I'm a diabetic and have been fasting for more than 12 hours she then says I don't think we have anything but I'll go check , just before surgery I saw them roll a full cart of food and drinks past my stall, that nurse mentioned they are restocking the food for surgery patients, so I know they had plenty of things to eat and drink, after awhile the nurse came back with just a sandwich and nothing else no juice or anything to drink. It's as if they don't care about their patients Additionally upon arrival I parked and followed signs through a building and down a long hallway to get to a door, which on the other side had someone sitting there saying I can't come in this way. So even though it was difficult for me to walk, she made me go back the way I came drive my car to another entrance and enter the building that way. The management thinks that's an acceptable solution. Rather than having signs asking patients to use another entry, they kept the signs up directing patients to essentially a dead end. No regard to patients with poor mobility.

Well this place is a small clinic. Reminds me of my Dr. Office as a child. I've had great luck with…read morethis clinic. Nurse Practitioner is great . I understand that it's not a mainstream clinic but my medical issues have been properly addressed. I give them a 5 because they have always been up front with me. If I needed to wait I knew before hand. They answer the phone and follow up. The staff is trained and helpful.

Trust the other 1 star reviews for this location, small waiting room with not enough seats…read moreavailable, people standing around, first time patients directed to kiosk leaves no room for people who may have questions, no communication with patients on wait times. They do not care if you go elsewhere they actually advise it.

Appointments? What Appointments?…read more Welcome to Labcorp Palmdale, where having an appointment is just a cute idea--like unicorns or reliable public Wi-Fi. I had an 8:45 AM appointment. I showed up on time, only to walk into a packed waiting room and... no receptionist in sight. Just two sad self-check-in kiosks with patients standing in front of them like they were trying to solve a riddle from The Da Vinci Code. Spoiler: the user interface is so bad, it practically needs its own instruction manual (or a tech support hotline). Eventually, someone showed up behind the desk--then walked out from the desk to help people with the "self" check-in machines. Because why not? When I asked how long the wait was, I was told "about 40 minutes." That's right-- 40 minutes behind, less than an hour after they opened. And this isn't my first time getting hit with the old "appointment-means-nothing" routine. So here's my advice: if you absolutely must go here, don't bother booking a time. Just show up, count the number of people in the waiting area, and multiply that by 8-10 minutes per person. Voilà! That's your real wait time. If you have another option, take it. If not, bring entertainment, snacks, and maybe a folding chair. You'll need them.

If I could give them less stars I would. Hopefully no one who is sent to them actually needs real…read morehelp! Was sent here over 2 months ago, insurance approved it over 2 months ago and they refuse to see us still. They have been giving us the run around and blaming it in someone else every step. The insurance has even been calling them with no results.

Cancers sucks, but this place is great. The front office staff were very friendly every time we…read morewalked in. The technicians were great and they provided great care for my wife. The doctor could use a little better listening skills. He tended to interrupt and we did not feel he was listening to our concerns. However you mostly are dealing with the technicians and they were great.

In the ER for the first time for arrhythmia. Everyone was kind, attentive, and good natured, from…read morethe orderlies to the physicians.

Worst experience the 2receptionist at the ER checking one had purple dyed hair and the other one…read morehas white hair they are both older women Very rude no customer service skills They don't care if you are dying pretty much You can be there waiting for them to finish gossiping because their gossip is more important then you. They' should be fired or quit since they hate their job so much No sympathy towards people smh -0 stars