I always have a lovely experience coming in, every other dentist i have been to has been a painful…read moreexperience. Here at family first, it's very fun and friendly and the front desk staff is extremely kind.

do not come here they will have you wait way past your appointment time if u value your time do not…read morecome here. ill give 2 stars bc the staff are nice and attentive but waiting 50 past my appointment is unacceptable

Do not allow your loved ones to come here. They may come in and change 2 out of 3 patients in the…read moresame room. Leave in dirty diapers all day. Don't remove food trays after meal is finished. If they do, they are put on a girney in the hallway, not taken to the kitchen. You hear another patients yelling, dont touch me, get away from me. Which is unsettling for your loved ones.

All the staff is amazing here they go above and beyond to make sure you are taken care of as quick…read moreas possible. My mom was taken care better here than had she driven down the hill. The doctors and staff never talk down to you here they talk with you.

I've only been here twice but so far every time I come everyone is extremely helpful and kind …read more I'll be definitely be coming here if I need to again and again. I would definitely recommend this place to anyone that asks me as well . Thanks guys . You rock .

I had to visit an urgent care for the first time and, unfortunately, I was very disappointed with…read morethe experience. It felt like the primary focus was on collecting payment rather than providing answers, results, or meaningful assistance to help address my concerns as a patient.

Jenet and staff are amazing. She sees all the little things she saved me from a long and arduous…read morejourney medically. Hands down the best. Care

I have been going to this medical office for over 10 years. This was a great medical office that…read morecared and took patients care seriously. The staff are rude, are hard to get ahold of on the phone, you never get a call back when message is left both voice and text. I've been trying to get medication refill scripts sent over to CVS, CVS has messaged me manny times because they are not getting communication from the medical office. It is awful to see a great family practice go from caring for patients to a profit focus office. They need to go back to basics of medical care.

I was referred to FHMC Lancaster by a relative while I was visiting Palmdale. I've been struggling…read morewith uncontrolled diabetes (DM2), high cholesterol, and elevated triglycerides for over a year. I used to go to a clinic in Sun Valley, but my lab results never improved--so I figured it might be time for a fresh perspective. When I visited FHMC, I asked to be seen by a doctor. The front desk staff greeted me with professionalism and warmth. They explained my options clearly--I could do a telehealth visit with a doctor or see the provider in their Van Nuys clinic. Since I was already in Palmdale, I asked about alternatives, and they offered me a same-day appointment with their Nurse Practitioner. I'm so glad I said yes. The NP was knowledgeable, compassionate, and really took time to listen. She revised my medications and gave me realistic, clear lifestyle guidance. I appreciated her genuine concern and how she educated me without judgment. Before I left, I told the front desk how great the NP was, and they mentioned they have three NPs who are all caring and well-liked. A month and a half later, I returned for bloodwork and a follow-up. This time, I saw a different NP, and the results blew me away: * Cholesterol: 141 130 * Triglycerides: 162 113 * A1C: 8.3 5.8 I was beyond happy--relieved, actually. For the first time in years, I felt hopeful about my health. As a small thank you, I bought donuts for the staff from a nearby shop. This clinic treated me with compassion and care, even in a stressful healthcare climate. Thank you, FHMC Lancaster!

Rarely am I ever compelled to go out of my way to write a review, but I felt the need to express…read morewhat an outstanding practice this is. The providers are very knowledgeable and really take the time to address your needs. The entire team is amazing. Could not have been happier with my referral to this practice for my work clearance. Definitely recommend.

As a PCP I found her rude, unprofessional, and dangerously haphazard with healthcare…read more I got a bad feeling when I came to my first appointment visibly injured--bruises, scabs, and cuts on my legs/arms/hands--and she didn't comment on it at all. It was due to a nasty fall, not serious, but I thought it odd that Dr Motlagh didn't seem to notice or show any curiosity/ concern. Not a dealbreaker, but she was one red flag after another after that. Also, as a new patient, she makes you sign a form waiving a right to legal action, forcing you through arbitration if she commits medical malpractice. She overbooks and under-serves her patients. When I asked about it, the nurse told me a wait of 30-60 minutes was STANDARD. Sure, that's happened sometimes in past clinics due to the dr giving each patient careful time and attention on their care...but she does not. My time with her felt like she was rushing me out the door. Other doctors will apologize for even a 15 minute wait--after a 45 minute long wait, Dr. Motlagh told me "If you don't like it, you can leave." I definitely felt like I was being milked for as much money as the practice could get, and not just overbooking more patients than she can handle. It's crazy that office policy is to book you to come to a follow-up appointment (with a copay charge, of course) just to go over lab results before you even get those labs done; every doctor I've ever had will email or call with the results; followup appointments are only for if something serious is found in the labs. Being kept waiting almost an hour for that ten-minute appointment is also very unprofessional. The office also made several mistakes with my healthcare, including not knowing why I was in the office, not consulting the info I provided about the medications I was taking when prescribing me something new, and rushing me to the point that I had to chase the doctor down in the hallway just to get her to answer a question about my health. I'm not surprised--she seems so rushed and behind that I don't have confidence she's taking the time to treat patients right. I've never had a doctor where I felt I had to advocate so hard just to get routine healthcare done right. While her bedside manner can be nice at first, she gets very mean-girl energy the minute you express an issue with anything she says or does. Her language and tone were shockingly dismissive. The rest of the staff is okay, though clearly overworked. I would literally rather drive to Santa Clarita or even LA to see a halfway decent doctor than go to Dr. Motlagh's ever again.

Dr. Motlagh is an outstanding doctor who truly cares about her patients. My father absolutely…read moretrusts her and always feels well cared for at every visit. To those claiming she's "only about the money"--that couldn't be further from the truth. The reality is that insurance companies often reimburse physicians far less than they deserve. Despite this, Dr. Motlagh goes above and beyond. I've never seen a primary care doctor spend as much time with patients as she does. Most doctors are in and out in 5-10 minutes--she takes the time to listen and treat each person with compassion and respect. Like all responsible physicians, Dr. Motlagh has to follow strict guidelines from the DEA and medical boards. In many cases, she's required to see patients in person before prescribing certain medications--that's not her choice, it's the law. There's a lot that happens behind the scenes in healthcare that patients may not be aware of. But those processes are in place to protect us and ensure we receive safe, quality care.

I just switched to Heritage from Kaiser. I got my first physical with Dr. Woodcock. The doctor and…read morethe Heritage staff were great. I highly recommend. The care I received was amazing!

STOP BEFORE YOU GO DOWN THE RABBIT HOLE !! Great doctors but the incompetent rude staff is the…read moreissue. When you call about your prescription your information is taken and if you do not follow up, nothing happens, your PRESCRIPTION dies right there. Days later When you call back regarding your PRESCRIPTION mysteriously you are told there's no record of you ever calling. Then the games start, "well did you get the name of the person that you spoke with, the date and time of your call"? SAY WHAT??? SERIOUSLY ??? My apologies, I did not know I had to go to this extent to have a PRESCRIPTION refilled!!!! Micromanaging your operation to get my prescriptions is not something I'm used to. This seems to be a trend lately. Unless you call days sometimes weeks ahead of time to let them know your prescription needs to be refilled it simply goes unanswered. You have to micromanage; calling the doctor, calling back a day later confirming they received your phone call the previous day (often several times) and actually calling the pharmacist to confirm that they received the information from the doctor, then the allotted time required for your pharmacist to fill the prescription. All this just to get a prescription filled by HDMG it's ridiculous. All of this has to be completed BEFORE, your PRESCRIPTION runs out. Now when the system breaks down and believe me it will, as the employees are inconsistent informing the doctor about your refill. You have to go through this process all over again. It's truly sad this level of medical care has depreciated to refill one PRESCRIPTION!!!!! There is always some excuse why the HDMG PRESCRIPTION refill process did not happen. Over and over and over month after month it keeps getting worse!!!!! I've been with the same doctor for many many years and wIth the switch to HDMG is where and when all the problems started. Over the past few years the selected few great employees who truly helped patients from the support staff have left! When my doctors leave I'm leaving this place faster then Johnny left Amber. No need to continue to be dumped on by this place!!!!!

The doctor, Gonzolo Martinez is very thorough and actually talks to you and you get to ask…read morequestions. It takes a while even when you have an appointment and I believe that's due to the fact he does make his patients feel heard.

Dr. Martinez and Joshua Medical Group are the best in the area. He listens and takes the time…read moreneeded with each patient. There is no rushing you out of the office or not answering all your questions. The office staff is great. If needed he is willing to do Telehealth the same day if necessary.