Where do I start,just hearing there name gives me a headache.To begin,the guy rear ends my wife, he gets out and the first thing he asked her was if she had insurance,and my wife right away said," the question is ,do YOU have insurance.My wife called me when it happened,luckily i was about 5 minutes away.She told him that "the husband" is coming over,and according to my daughter he got very nervous...he wanted to leave. I get there and asked him what insurance he had,as soon as he said it, i told him "I'm screwed ". Now I have to deal with my insurance. So it's been 4 days since I left "Flounders" a message to call me back and no response.Left a message AGAIN today...........they are just freaking USELESS. And to top it off, the guy that hit my wife is not answering my calls either,avoiding me....didn't have time to file a police report. I can go on and on,but it's not worth it. So heads up,if you get hit by Founders,you are going to go through a lot of B.S. Who ever gave Founders 5 stars.......that's also B.S. They should have a rating with negative stars read more

DO NOT go with this company!!! My van was involved in an accident while it was parked in my driveway and I was asleep. A drunk driver hit my van back in the first week of Feb 2009.( We both carried Founders). I had to call several times to inquiry about my claim to only be told that the claim would most likely be denied due to the fact that they were waiting on speaking with the other driver! I then again told them that the driver was drunk, had been arrested and I had the paperwork to show (which I mailed a copy with my claim). The lady then suggested I take him to small claims court. WHAT A CROCK OF SHIT! This is now the end of May and I still have not offically received anything in the mail stating my claim would be denied. read more

Please please pay attention!!! RUN FAST AS YOU CAN!!! I wish I had! All true!! They don't return calls, won't pay claims willingly and I can't believe how much I was willing to pay thinking I was getting outstanding coverage! I give them one star only because they did give me an insurance card so that legally I was covered... and nothing more!!! read more

Been waiting two months for total loss to be concluded!!! Left numerous messages and not one call back. Thanks founders I don't need a car to drive to work anyways! But you have to love how quick they want to cancel your policy if you are a hour late with your payment!!! read more

What others have said is all to true. For a rating it should be -5. They told me to get two quote foe the collision of the insured. When I sent it to them, I was told it was to high, and they would only pay what "their body shops would charge". Of the two shops they gave me, one was in a terrible neighborhood and the other looked like it was closed. Luckly the damage was not great so I took their money and sold the car. If I ever get hit again with their company as the provideor for the other driver, my first call will be to my insureance and the secong to my lawyer. read more

The very worst in insurance and no stars if given as since May 2012, we are still waiting to see an claim on a car hitting our home damage. This is end of July now and they are trying now to lie to us by calling us up to say a check is coming and will we accept it. I only said I would if it is a open check to fix our house. Since it was a phone call, I sent a e mail immediately to their what ever he calls himself Jeorge R, that the check must be an open check or no deal. Still waiting for anything, so guess it will cost more as time for a lawyer to get their butts on fire to get this settled. read more

Also would give zero stars if I could!! I am not a client, however, one of Founder's clients hit my parked vehicle and caused $1700 worth in damage. This "minor" accident has turned into over a month's worth of headaches for me so far, and at this point I have had my car repaired (however Founders has not yet paid the auto body shop in full) and they are presently refusing to reimburse me for the full amount of the rental vehicle I required. (I picked the cheapest rental car available, and I only needed one because my damaged vehicle was the only vehicle we have that will accomdate our entire family!) The "adjuster" they sent out to view the damages on my car--even after I had already taken my vehicle in for an estimate--took pictures with his CELL PHONE and missed $600 worth of damages by only noting one of the three separate panels that was damaged. He also didn't show up at the body shop to review the additional damages at his scheduled time and has not contacted them since then. I will also be taking Founder's client to court, gotta get my money somehow!! I would not recommend Founders to anyone looking for a reputable insurance company who takes care of business. read more

This company does not pay what the owe,Their client hit my car,he asked the police officer on the scene to ask me if he could pay me cash.when I call him with 3/prices,he said call his Insurance comp.I called and they just tell me pending.It has been 8 wks and the money amount is one thousand dollars.I have never had a problem with any Ins comp except this one.If you have them Drop them.The police officer said I was not at fault............Zero rating...... read more

Horrible service, they dont pay claims, they never return calls or email! Very unprofessional!

Horrible service. I placed multiple calls to the "agent" and after two weeks and a call to another agent, I finally received a call from the original agent. She was rude and asked for additional information. After several more phone calls and no response, we finally received paperwork to fill out. After 7 weeks from the original incident and several more phone calls, I found out that Founders Insurance was not going to pay for my car damage even when their client rear-ended me. The only reason I found out was from my persistence on making the phone calls. They had closed the case and did not notify me. Their client had a different story on how he struck the rear of my car so they were not going to pay. No wonder they have a consistent one star. Horrible, Horrible, Horrible. Pray you don't get hit by someone insured with Founders. read more

ZERO STARS. Several reviews (all 1-star) used to be here when I originally posted this review to google, but it looks like they paid to have them removed and changed their name to "Illinois" Founders Insurance. That alone speaks for itself. I was rear ended by a customer of Founders Insurance on June 4, 2016. I filed the proper paperwork with Founders the very next day. It took a week before I heard back from them notifying me that my claim was received. I was called by a member of their call center, who was very unprofessional and was unable to answer any questions. Additionally, she assigned me the wrong claim number, which I realized when I was using the automated service to check on the status of my claim. I was given someone else's information. I had to call Founders back, and getting a live person is nearly impossible. I finally got the correct claim number and my assigned adjuster, Juliette Romero. It has been nearly two months now, and I have still not gotten paid. I have spent countless hours, over 20 phone calls and voice mails, and numerous emails to Juliette and her supervisor, Matthew Schmudde, with no response. You can never get ahold of them directly. You are forced to leave a voicemail on their direct line, and Juliette has admitted to me before that they are supposed to return calls within 24 hours. You are lucky if you get a call within two weeks of your message. I have only heard from her about every 2-3 weeks, and it is never with any useful information. I only seemed to be able to get a return call each time I contacted her supervisor. Upon our last conversation, she told me Founders is accepting 100% responsibility for the claim, and that I would have my repayment check arriving in the mail in 7-10 business days. That was 4 weeks ago and I have nothing. Additionally, they only accept estimates to be done at their contracted auto shops. These shops look like the local junk yard when you pull up. The worker takes digital pictures of the car, and does not even take an underside view of the car to assess frame damage. Because of that, an incomplete estimate is given. They say they can bill Founders if additional damage is found, but that handicaps you if you prefer to take your car to a reputable place for repair. Other places cannot bill Founders for more money. You're left with a shoddy estimate and out of pocket expenses or pursuing litigation for the true repair. To top it off, their shop is only open Mon-Fri 9-5. If you work, good luck getting anything accomplished. They will only pay twenty-some odd dollars per day for a rental, and the cost of even the smallest car in Chicago is way beyond that. This company is an embarrassment and very unprofessional. Stay away from it if you're considering purchasing policies from them. You might end up with with a personal lawsuit from an unhappy claimant. read more

Stay away from this insurance! This company is horrible. I was denied a claim with no notification. I actually called and was told by customer service over the phone. I e-mailed he adjuster and left several voice messages with no call back. I've contacted tried contacting the manager numerous times with no response. I'm looking for a lawyer at this point. Please stay away and pray you are never hit by their insured! read more

I was rear ended on on Dec. 10th, 2016. So far founders ins company adjuster won't answer the phone and won't return phone calls. I'm lucky I can still drive my car. Looks like this is gonna take awhile to get my money to fix my car. read more

This is by far the worst Insurance company I have ever dealt with. I have a small towing company in Cleveland Ohio, and one of their insureds hit my truck on August 13, 2016. After waiting for over a month to hear from someone, we finally heard from an adjuster, whom tried to tell us the our claim may not be valid because they may have lapsed in their coverage. Well the insured did not lapse until a month later. After we got an estimate from a heavy duty truck repair company saying our truck was totaled, Founders actually sent an appraiser out, who took pictures of my truck. May 2 weeks later, we we told it was a total loss and that they were waiting on a cash value from the appraiser. The cash value was alright that they came back with, but what they are trying to deduct from it is ridiculous. They wanted to deduct over $500 for a small fender damage, which we were a little ok with, then they went on to deduct an extra $4000 plus for salvage value because they refuse to take possession of the truck. I told them to send proof of where they got the salvage value from and also gave them the salvage company in my areas quote, which was only $777.60, a huge difference. I received a very rude reply from the adjuster and have yet to receive a call from her, her supervisor or the supervisors manager. I was recently told to call someone by the name of John, who is supposed to be over the entire department, and still have not received a call from him. I have multiple emails that I have sent that have yet to be replied to. This has extremely affected my family's income, this was a business we started with our hard earned money and valuable time and I feel like they are playing with our lives at this point. Lawsuit definitely coming soon if we don't receive a response today! read more

This is a horrible company. Don't throw away ur money doing business with them. They make up excuses to not pay the claims. They are lousy. I became their customer 5/2/2015 and filed my 1st auto claim for hail damage that occurred on 2/28/17. They sent me to a local shop in Collinsville IL: American Autobody for an estimate of damages for repairs. That's as far as I've gotten. Now they won't pay the $5k claim to replace my sensor windshield or to remove all the dents/damage tht occurred to the body of my 2012 Nissan Murano repaired. The claims adjuster/Dan Marino called one day and says I didn't file my claim within a timely manner of 90 days. I told him I did. I cud never get anyone on the phone and no one returned any of my calls. I kept leaving messages on their phone audix's. No one ever called me back until finally in Oct 2017. Dan called me back claiming I didn't file my claim in a timely manner. He told me I had to get my telephone provider/At&t to print out and send a copy of all my home phone records so Founders could search them to find any of their phone numbers to prove that I'd called in to report the hail damage within 90 days of 2/28/17. I wasn't able to get those records from At&t. So Daniel Marino, my assigned claims adjuster said I had to wait while he tried to get them. He couldn't get them either. And even though he interviewed me in Oct or Nov, he wants to record me over again for additional info about when I filed my claim, after that I will hav to wait for his headquarters to make a determination on if they will or won't repair my car damages. I give this company 0-1 star rating. I've obtained auto insurance elsewhere because I don't believe in spending my money where I don't get good service but I still need Founders to replace my wind shield and repair the dents in my car before the paint chips out and rust developed. I'm pursuing this matter tht is a Comprehensive auto ins claim vs a collision claim . Founders Ins is a rotten apple. read more

Wish I could give this a negative rating. We were hit from behind, and the guy that hit us did so when a Founder guy hit him. Founder's wouldn't pay the full amount of the estimate to fix our bumper, we never got a ticket. Cop writes down we "stopped abruptly" and all I think is, if Founder's guy would have done that, he wouldn't have hit the guy in front of him. We called Nicole and left at least FIVE voicemails and she never returned our calls. Finally after talking to her boss, guess who called? lol They totally suck, I'm glad we have State Farm who has never done us wrong. I guess they stay in business by not paying a full claim even when it wasn't our fault! No ticket was issued to us. read more

This company is the biggest rip off ever. They are in the business of robbing you of your money. They will find anything they can to not pay a claim even if it involves making things up to make you responsible for damage. I boggles the mind how this company stays in business. I went to a broker to find the best deal and this company is the one they claimed was the best deal. What a joke! I have a brand new vehicle that had damage done to the engine caused by the accident yet they refuse to pay. So now I have a $22,000 auto that's junk. The body work was done but refuse to pay for engine damage. They claim the damage was done after the accident which is a bunch of bunk read more

I agree with you on founders insurance,my daughter was hit in the parking lot at her work.she went out to move her car at lunch break,and driving on the right side of parking lot but this guy decided to ride in the parking spots and on the wrong side of the parking lot when he hit into her and the corner of the building.after he hit her car and left to go for his lunch because he was hunger.well needless to say his insurance wont pay for the damage to her car.makes you wonder about this aweful insurance company and wont even return calls til you say you will get and attorney.If i could give no stars i would rate them at zero not very business like . read more

This company is just terrible. If you ever deal with one of their drivers, your first call should be to a lawyer. They lie and will do anything to get out of paying a claim. Their driver hit me making an illegal turn, and the police ticketed him for it. They gave me the same lines they seem to give everyone else. Can't get in touch with the other driver, waiting for a police report. I'm sure that they'll keep using that line even after I told them you can download Chicago police reports. It's been over a month and they just handed the info to a manager for review. Absolutely awful company. read more

Man I will tell you what founders insurance suck I had a accident in my truck in January 23 of this year I called them and they toed me to take my truck to this shop so I did win they found out how much it was going to cost they didn't want to pay so I had to get me a lawyer man I can't believe I had full coverage through them so if anybody out their going through them beware read more

Worst insurance company ever. Their policy holder backed into my wife's back door, and they offered to pay half of the estimate. I will probably have to sue them and the policy holder to collect my repair expenses. DON'T BUY INSURANCE FROM THIS COMPANY! Use Allstate, American Family, State Farm, Encompass, Progressive, Geico, anybody but them. read more

Going on 2 months now. I have to go through my insurance company because they are only offering me $340 to repair my bumper to my car that is only 1 year old. (The bumper has 2 holes in it). Also, the repair shop they sent me to for their estimate answered the phone with "hello". They were an hour late and the building looked like it was ready to fall down. Then I didn'nt hear anything in a week just to find out that they have to take more pictures because they "lost" the original pictures! UGH!!!!!! Terrible company to deal with! I rate ZERO stars! read more

WORST insurance company ever! Sad part was that I had Founders Insurance and was rear ended by another Founders customer. I proceeded to go through the other person's policy and after almost 3 months they said that they were ready to pay the claim. Of course, this is after I filed a complaint with the IL Department of Insurance. I live in the same State as Founders, got all other correspondence from them within 3 business days of mailing but the check that they're supposed to be sending me for my claim has been in the mail for the past 5 business days. I'm upset that I gave them years of my money and business. I've switched to State Farm and the piece of mind that I have now is priceless! read more

If I could give a zero, or negative stars... I would! I was backed into by someone who had Founders Insurance. It took a WEEK for them to call me regarding the accident. They don't return phone calls. We finally took the car for the estimate, which was WELL BELOW the cost that it would actually cost to repair. (We had a friend of ours give us an honest estimate ahead of time) When they offered us their low ball amount, we took it to two more auto body shops and received estimates around the same amount that our friend gave us. Then sent those estimates to Frank-- in the claims department. It's been three weeks and we are still waiting for them to finalize the review. It has been two months since this accident. We are now going through our own insurance company because Founders is incompetent, has horrible, horrible customer service. I called this Frank guy over twenty times attempting to get this fixed. I can count on one hand the number of times that he has returned my call. This accident wasn't my fault and now I am forced to go through my own insurance because they won't pay what's needed to make these repairs. AVOID THIS COMPANY AT ALL COSTS!!!! read more

this company has been in possesion of my vehicle since may 10, 2016 first time i've ever filed a claim and this has been the worst experience of my life.... i've tried contacting the insurance adjuster to no avail.. does he even call or respond to my repeated messages and emails... at this point i don't know what to do.... i am truly disgusted in how its all being handle... read more

DO NOT GET INSURANCE WITH THIS COMPANY!!! August 28th, 2016 my car was in a flood at my home in Cincinnati, Ohio. This flood caused severe damage to both my home and car. I immediately called Founders Insurance that next morning to make them aware of the situation and to get my car inspected for repairs or losses. I was told it would take 24-48 hrs to get someone to my home to look at the vehicle. I was okay with this because there were other cars ruined on my street as well, and my neighbors and family were told the very same thing by their insurance companies. So I waited patiently for them to contact me about coming out to see my vehicle. Kenny an hired insurance adjuster came out to see my vehicle August 30th at 1:30 PM. He took pictures, looked at my vehicle interior, exterior, under the hood, trunk, and under car. He felt based on his expertise my car was a total loss. So he let me know he would return to his office, send Founders his pictures and findings, and my adjuster would call me within 24 Hrs. Did I get a phone call? NO! Did I get quality care or concern, NO! Instead, I had to constantly call Founders to get answers to what was going on. I was finally made aware after calling, and calling, that I had a new Total Loss Adjuster instead of a repair adjuster now for my vehicle. Her name would be Kim Desjarlait, and I was given her direct line. She states on her VM to leave a message and she will respond within 24 HRS. Has Kim responded, NO! Does Kim call me to let me know she is aware I exist and is working diligently to handle my claim? NO! In fact, I haven't heard from Kim or anyone else at Founders since 8/30/16, and since then I have called, and left numerous VM. I just got off the phone today with a Founders Claim Dept Cust Serv Rep, and tried to get results. She was rude, nonchalant, and basically let me know if Kim doesn't get back to me, then I just have to keep playing the waiting game. No one has time to just keep sitting and waiting for results. They don't wait to be paid each month! read more

i was in an accident with one of their insured, and didn't have my own full coverage, so i filed a claim with them. they offered 0 at first, $500 after i filed suit, and now that i've gotten a judgement against their insured (when she didn't show up) and then beat them in arbitration (they overturned judgement since they 'couldn't make' the original trial date), they are now offering 1/2 of the arbitration award? what a bunch of shysters! see you in court (again!), hope you like paying lawyers! read more

This is the worst insurance agency ever. My parked vehicle was hit by a kid that has Founders. It has been over two months since the incident and nothing has been resolved. In fact they are unable to get a statement from the kid who hit me. He was written a ticket at the time of the incident, admitted he hit my vehicle to the police officer and has tried calling them. I have been waiting for two months and the adjuster from Founders is saying they are still unable to get in touch with him. And until they are able to receive a recorded statement from the insured that my claim will not be taken care of. I proceeded to call them again with the kid on the line and they were unable to find a qualified adjuster to record the statement. I was speaking to the damn adjusters manager and he could not do anything about it. I am so frustrated it is unbelievable. Worst insurance Agency ever!!! I will not stop writing reviews until my claim is resolved. read more

Never again! After being with Illinois Founders (now Founders) for 14 years I finally had the need to make a claim when I was hit on my driver's side at an intersection on the northside of Chicago. The acccident was not my fault and I had full coverage through Founders. The adjuster assigned to my claim was impossible to reach by phone often not returning calls for more than 48 hours. They only have one body shop on the entire northside of Chicago, nearest one beyond that was over 20 miles away. The body shop manager who did the estimate was probably the most unfriendly and rude person I've ever dealt with in any car related business in over 30 years of car ownership. That's really saying something. I presented the estimate to a reputable shop I've dealt with in the past and they said it was a joke. Lowballed to such a degree that they assured me my car was not going to be fixed properly. I'm switching to a better company immediately upon the completion of this repair. It might cost me a few hundred dollars more a year but the aggravation saved is worth it. I don't know how insurance companies like Founders are allowed to continue operating. Taking money for a service they seem unwilling to provide. read more

Basically, This company deserve below 0 stars, peace of shit, garbage, and dummy employees. My father got into an accident and one of their insured lady hit him, my father was trying to make a left turn inside a parking lot and the insured lady tried to pass him in the left side and hit his passenger side, there was only one lane and she cant pass the vehicle, she was young lady and was late to work, the police was in spot seeing the accident and they both were told to attend the police station to sign the rest of the report, my father follow up the rest of the report and she didn't want to go and sign the rest solution, the police made it her fault in the report. I tried to fill a claim threw Illinois founders and they denied my claim right away, they said their insured lady said its not her fault and they have to listen to her not to our story and they also didn't care about the police report, They said to me we don't care about the report. The claim department lady was rude and had an attitude with us when we were calling her. Ms.. Charllet from the claim department, what if 2 of your insured people make an accident, who you will believe??? of Corse you have no answer for my question because you don't deserve to work in that spot and your company don't deserve to be called an insurance company... read more

one step above no insurance. My car was rear ended by one of their insured drivers , it took two weeks to actually talk directly to an adjuster. They don't answer the phones, or return calls. They had me take my car to one of their repair shops , where the receptionist took pictures of the car, did not get under the car to assess any damage. this place looked like a chop shop, with a map of Mexico on the entry wall , go figure.I just got a letter stating that they will pay 1,900 dollars for repair. The letter gives no instructions on what to do next , like call us , or sign a something , and return it .They drag their feet on ever move .I have an estimate of 5,600 from a repair shop that I have used in the past. They will not give me a rental , until I have my car in the repair shop. The way this is going , I don't see my car fixed until after the new year. I did get a lawyer right away after reading previous reviews. read more

This is the most ridiculous insurance company on the planet. They have no idea how to pay out a claim. I had liability insurance with them when I was involved in a hit and run me being the victim, and I thought it would be fast going on a year now, but at least I had the common sense to hire an attorney immediately after I felt they were giving me the run around. This is one of the most clean cut cases there can be, and they drag it out making me more money due to pain and suffering, and the distress I have from going through this process, so wait all you want founders I may be distressed for longer, but in the end I will get justice for how wrong you have done me. They even had the nerve to ask me if I wanted to re up coverage on my totaled car, and when I said "how about you pay me first ". They called about five times to re up my coverage. They are seriously a joke of an insurance company, and I will be filing a complaint with the BBB. read more

There not even worth 1 star!! Well, the first thing I should say is FOUNDER'S INSURANCE should be SHUT DOWN!!! I've never dealt with a bigger bunch of morons. They have absolutely no compassion for people. I was in an accident that was not my fault (considering I was just sitting in my car). The person that hit me accepted responsibility. I was just glad he did have insurance. I thought no problem I would call report it to his company and everything would be fine. THAT"S NOT THE CASE HERE!! OH did I mention they close at 5:00 so you have to wait till the next day and report the accident. GREAT CUSTOMER SERVICE! When I was reporting the accident I mentioned I needed a rental car so I could get to and from work. I told them the night of the accident I took it to a body shop to make sure it was safe to drive. The body shop said, don't drive the car over 30 miles when going home, and don't drive it till it gets repaired. There were problems with the tire and the alignment. WELL, founders told me I wasn't entitled to a rental, because they haven't investigated who's at fault. I told them in the police report the other driver excepted responsibility. But they didn't care. I can't believe they would put a price tag on someone life like that. What if I got in an accident because of the tire problem, wouldn't founders be liable because founders said i'm not entitled so just drive your car. After I was left for 7 days with no way to get to work, because they were still trying to figure out who was at fault and still trying to come up with a price of the damages and they claimed they couldn't get a hold of there policy holder, Funny all I had to do was pick up the phone, press some numbers and wow I got a hold of him no problem. I finally said screw this; I'm calling my insurance company. Pay my $500.00 deducible, (Knowing i'm never going to see it again) (guess what my insurance company got me in a rental with in an hour) How did they do that! OH Ya, there not a fly by night, not want to pay any claims out insurance company. I think it's horrible that there willing to expect there policy holders hard earned money, but when they really need it, founders is looking for all these reasons not to pay. There stealing from there policy holders. My final words for anyone that does carry a policy with founders (get insurance threw a reputable company, so when you get in an accident and it is your fault, the person that you hit don't have to pay out of there pocket and never see there money again) Why do we carry insurance anyway? read more

this company is the worst. i had a rep blanca cortes who refused to return phone calls, emails etc. they are the worst. their insured driver hit me, caused over $5000 worth of damage and my insurance company is now going after them. thank the lord i had good insurance or the poor sap who hit me would have been on the hook for the repairs and the rental car. if you are the scum of the earth you deserve better than this company. i plan on filing a claim with bbb and the insurance regulatory board. these people take the money from their clients and have no sense of customer service. rude, rude rude read more

I am not one to usually post here but the service i have received from Founders Insurance Co. is "power for the course" when it comes from dealing with insurance companies. My wife was involved in a car accident with a Founder's policyholder. The accident was the fault of that driver, admittedly by them. On the day of the accident, my wife and I got the requisite estimates, one from a body shop of their choice one from ours. We were told that we would receive a call by the following Monday from Founders *this happened on Friday. We waited until the following Friday and called Founders. The claims adjuster said she had not received the estimate yet. A quick call to Founders body shop proved this to be untrue, Founders had had the estimate since the previous Tuesday. Since then I have called and left messages 4 times to their claims adjuster with no call back. Also, messages left with the "Team Leader" in the claims dept have also gone unreturned. Meanwhile, I have 5 kids, 1 car with a trunk that doesn't close (we were rear ended) and a door that will not close properly, a serious safety issue. Oh, and I was advised by Founders the one time the adjuster did talk to us (when she claimed to not have the estimate) to just "claim it on my own insurance and let them fight it out" ... what the heck is this? Does this company not stand behind their policyholders? Isn't this exactly what insurance companies do to us time and time again? They demand our premiums on time but when it is time to exercise our rights, suddenly the victims become victims once again. BTW, I have Allstate, and they will not pay on this claim so now I am screwed. I will continue to fight this as I have already been screwed by State Farm several years back when one of their policyholders rear-ended me and caused $13,000 damage to my car. Fortunately my wife was not hurt in this recent accident, god forbid she been seriously hurt or killed ... Founder's just may have pinned the fault of the accident on her! Stay away from this company. read more

this company is terrible!!!! i was involved with someone who has founders insurance and it takes forever for them to respond to a simple question. i have to put my car in the shop for four days and their car rental agreement is such that i will have to pay out my own pockets to rent a car. im glad i have progressive instead of this crap disguising themselves as an insurance company. read more

This complaint is regarding notice of non renewal for home owners ins., due to their lack of communication. I receive a return call, from Security first stating to call the ins. company (which is founders) regarding an in home inspection, because they dont call me, I have to call them to schedule the appointment with them. So I phone the 1-847-768-0040, the under writing department, the chick that answers is unprofessional and very opinionated and dismissive. She states that the inspector has made several attempts at getting the inspection by calling; 1) number that has been out of service for 10 years, and another number that I have never dialed nor heard of. And that he has made walk up visit, ie coming to the front door unannounced. Mind you I was trying to schedule an inspection for a date, that I would have been home and available to comply with for the inspection. Yet she was very dismissive of my efforts to set up this appointment. read more

Worse insurance ever. It took them 2 months to claim my car a total lost. The insurance will only reimburse you for 15 days for rental car. You would think if the insurance company only reimburse you for a certain amount of days that they would work faster at fixing your car or give you money for your total loss within the 15 day period. It took Founders a total of 2 months to claim my car a total lost another 3 months to send the check to my lien holder. and another 3 months for them to send information to my GAP insurance to pay the rest of the car off. Also did not give me the total amount of what my car was worth. I was without a car for over year dealing with this insurance. I will take my business to State Farm and deal with the high premiums before I deal with this insurance again. If you need a car right away please don't used this insurance you will be suck out of money, time, and a car....... read more