one of the worst experiences i've ever had as a customer. i had made an appointment at the end of october for a few days ago. the day before my appointment i called to confirm. everything was good until this point. I show up for my appointment and am informed that I actually don't have one. Not sure how that got changed within 24 hours. i speak to the associate and ask if there's any way the tire change can be done and he says that i'll have to leave my car overnight and that it will be the first one in line the next day. i agree to this. so now it's the next day, and i call around noon to see if my car is finished or when i should expect it to be finished. the associate (after being put on hold for 20 minutes) says it'll be a few more hours still. I wait a few more hours. I call back at 3:30 to see if my car is ready yet and am put on hold for an additional 15 minutes. i hang up and decide to get a ride down to the shop to see if my car is parked out front and all finished. my car is done. a phone call would've been nice as i waited all day without a car after being promised that it would be done first thing in the morning. this is the last time i will be coming to fountain tire for any services. also to mention, i bought new tires, meaning this wasn't a 150$ appointment, but more like $1200. from: an extremely disappointed customer. read more