This place seems nice on the outside and clean on the inside, but the staff is not competent and…read moredoesn't listen to a thing the family says. Not only that but when you bring clothing in and they inventory it prior to taking it to the patients rooms, they lose items and don't seem to care about that fact. I have visited my mom several times while she has been in there and every time i find them not taking care of her needs. I wouldn't recommend this for anybody that has a paraplegic older person. Seems like they only care about collecting the insurance money and not the patients well-being.

From the owner: Dolphin Pointe Health Care is Jacksonville's premier rehabilitation center. Built around the…read moreconcept of in-patient (with private bedroom suites) rehabilitation and therapy, when completed later in 2018 Dolphin Pointe will feature: * Therapy Services, blending modern therapeutic equipment, comfort and the latest conveniences with rehabilitation that fulfills your unique health care needs. Dolphin Pointe relies on an inter-disciplinary approach with our team of physical, occupational and speech therapists. When later in 2018, the facility will have state-of-the-art equipment and two specialized aquatic pools from leaders of the active and aging arena in order to exceed our patients' needs and accelerate the healing process. * Skilled Rehabilitative Services, offering access to a full continuum of health care services, including physical, occupational and speech therapy. ClearChoice Health Care, Dolphin Pointe's parent company, is known for excellent rehabilitative outcomes.

I can't even remember how we were first referred to Choice Matters.My brother was unable to…read morewalk,and a had a plethora of other medical issues including strokes.We had another company that was really awful,and no progress made.Results with Choice Matters were immediate and changed everything.No one thought he would live,let alone walk again.Natonya and Catherine-his nurses are amazing-truly committed to excellence and great teachers-they were always there for me too,answering my many questions and soothing my concerns.His physical therapist Rommell is an angel of a man-patient,kind,inspiring,and innovative.My brother went quickly from couldn't pull his blanket up to walking and almost normal activity.If you need a miracle like we did call Choice Matters.The name says it all,choose wisely,it matters a lot.

Choice Matters is the well-organized, hardworking agency that you want on your side when a family…read moremember needs home care. Tammie was truly amazing, patiently explaining all of the bureaucratic monstrosity that is the American health care system, from HMOs to Medicare. She was highly knowledgeable, resourceful, and extremely personable. I honestly don't know what I would have done without her; she walked me through all the steps I needed to get the home care set up and was compassionate about the many obstacles I faced due to my father's terrible HMO. She helped me with getting my dad into his primary care and assisted me with all the steps needed to get his home health referral. The rest of the staff at Choice Matters is also excellent; my dad loved his physical therapist, Allen, who helped him get back on his feet, literally. My dad is a misanthropic curmudgeon who doesn't like most people, but he looked forward to his visits with Allen and was able to walk again with his support. The name of the agency really reflects that "Choice Matters" when you choose a caregiver. I highly recommend!

This is not a nice facility. My loved one was placed here for a short time in order to be…read morestabilized. It may be of better quality while patients/residents are in the ALF part of the facility, but as they are moved to Skilled Nursing Care or Hospice Care, the quality plummets. The facility smells of urine and the nursing staff lacks knowledge, compassion, and communication skills. I would not recommend this facility to anyone.

From the outside, it looks nice. Upon going in, the person sitting at the front desk was initially…read morenice but very quickly turned rude. In order to get to my husband's room, the first hall we had to go down was a nursing home environment. This included what appeared to be duller/dingy lights, the smell of bodily fluids, & someone yelling "help me!". We were there for in-patient physical therapy, not to be sent to a nursing home. The room itself was a private room, on the larger side. Only problem was, there was one chair in there. Not suitable for the patient, if they wanted to sit instead of lay in bed, & not suitable for visitors that were staying for more than a few minutes. It was very depressing in there. My husband was in the room for several hours at a time, without anyone coming in there to check on him. When a resident pushed the nurse button, a squealing noise could be heard very easily, even with the door shut. The staff ignored the call lights & the light/sound would be on for a minimum of 20 minutes before staff went in there. While he was there, the same person yelling "help me" could be heard on multiple occasions. He first was transferred there at about 2:30pm. Without medicine. They did not give him any medicine that night. The next morning, I had to bring him his morning medications because they still did not have any for him. He needed pain medicine for what he was originally taken to the hospital for. He couldn't get that, not even Tylenol. When I tried to tell someone about our concerns, no one seemed to know who to talk to about it. When I tried speaking to the social worker, she was leaving to go to a meeting. What started as a 30 minute meeting turned in to her being gone from her office for literally hours. When I mentioned leaving AMA, the nurse said that my husband could not leave. When I assured her that he could, then she changed her story & said that he could, but insurance might not pay. As soon as we told her that he wanted to leave, she was not nice at all. Needless to say, we came home after one day. He has an appointment with his doctor & he will be doing outpatient physical therapy. Stay far, far, far away from this place. We will never go there again.

I currently call this my home and I hope to call it that for a very long time. I've learned how to…read moremaster the art of killing them kindly with love and respect by always being friendly , polite and nice to all who work and reside here. If only most here would do the same. I'm a smoker and getting really tired of hearing them complain about it and voice how much they want the place to become a smoke free facility! Why cant they just focus on doing a better job and respecting us who live here. Some of which may not have much longer to live! Loving others can help them to love themselves again, maybe even give them a reason to go on. Love can bring about healing, ain't that what we are supposed to be about here? Oh yeah, would be nice to have more than 2 showers a week. God Bless, Sincerely, James Cone

Our association with Amada Care was terminated due to unacceptable conduct by one of their…read morecaregivers and the agency's handling of the matter thereafter. The experience raised serious concerns regarding professionalism, respect, and ethical responsibility in the care provided to elderly individuals. Given these concerns, we concluded that continuing the relationship was not in our best interest.

I love the professional and friendly owners and how they hire only qualified CNAs to care for your…read moreloved one. I highly recommend this agency! I would definitely use this company and tell everyone I know what a wonderful place this is to work as a caregiver or hire to care for a loved one!

This facility is more than an assisted living. Ft Caroline Garden is fully of people who truly care…read morefor its residents. My Mom lived in Ft Caroline Garden before she passed away abs my Dad has lived there for seven years. This group of people including Alex and Mimi cannot be replaced by anyone. They treat my Dad as if he is family. The level of care is above and beyond. From medication to Dr visits, they take care of everything. While doing this for all the residents, they take time to listen and treat people with love and respect. Truly blessed to have this group of professionals watching out for my Dad!

I love this facility. After several places I help find for my mother in a 6 month time frame…read more Once I contacted them I felt this would be the right place. My mom was in rehab and I begin looking for smith place for her to go after her discharge. I called and Danny the son's owner went to the rehab the same day to visit my mother to see if she was a good fit for the assisted living in their facility. She was being discharged and again he went to to do a final assessment and we both agree that this was a good fit. She has been there for about 4 months now and loves the place. They are taking great care of her and she is very happy.

Our family cannot rave enough about the great care that our mother, Joan Mease, received as a…read moreresident at Fleet Landing. Everyone from nursing, kitchen staff, administration, Derfer rehab, PT, and Baptist Primary Care on site was kind, attentive, thoughtful, and supportive. As she reached the end of her journey Fleet Landing supported our family as well. It's a beautiful property with a lot of activities, great quality medical care, and a place our mother was very happy to live at.

Sham and a Shame I…read moream not familiar with the independent living or skilled nursing portions of Fleet Landing however if you are considering the Assisted living area (Leeward) beware. Unless you are planning on being an advocate for your loved one and they don't need to eat, they will be neglected here. And management is totally non-responsive, and NOONE takes any responsibility for anything. 5 short months my mom experienced... 1) An aide "roughing her up" in the Rehab Center (Derfer) Of course they "could not identify" the abusive employee although they did express concern. (Maybe they put a strongly worded letter in the staff mailboxes.) 2) After a stay in Beaches ICU she was admitted to the rehab center (Defer). There was 1 initial meeting with the entire staff and our family with the assurance of weekly comprehensive follow-up...Didn't happen! Zero follow up to track progress. Even though the paperwork stated weekly progress meeting would happen and the family, nurse and assistant showed up at the appointed time, the Social Worker and other specialists did not attend and told us we were mistaken. When confronted with her course of care, the Social Worker pointed at the Speech Therapist who pointed at the Doctor who said he didn't know anything about the patient's condition (5 days after admission under his care) who then pointed back at the Speech Therapist. Total neglect in Derfer to the point where she had to be taken by ambulance to the Emergency Room. Not once has any member of the DERFER staff taken responsibility for inactions or wanted to see how they could improve. They do not care. 3) Honestly, no joke...Leeward Building serves the worst food you can imagine. Mystery meat at any High School is better than this stuff! We should have suspected something was uncool when we were not offered lunch when initially visiting the facility AT LUNCH TIME! Our family members have eaten in all the restaurants on campus, breakfast, lunch and dinners. Every other location on campus has good quality food. The active, independent residents dine in these facilities. Leeward consisted of low quality, poorly prepared and grossly plated meals. Most of the residents are wheelchair bound, frail and have slight memory or communication problems. They primarily rely on their food from Leeward. And most dine alone. They have no advocates. My mother is wheelchair bound and shouldn't have to ask someone to push her to other restaurants on campus or wait in the lobby for the shuttle to eat lunch or dinner. We were told that Leeward held a meeting with residents who expressed their concerns about the quality of the food. Zero follow up with residents after this (And several other) meeting. I started asking anonymous long time (10-20 yr) employees about Managements' responsiveness and specifically about the quality of the food in Leeward. I was told across the board this has always been the case at Leeward. The remainder of the community's food quality is good. Obviously, this is a large corporation whose bottom line is affected by food expenditures. I even looked up the biography of Elvis the Head of Food at Fleet Landing, and his leading comments are about growing the footprint of Fleet Landing facilities. I'd say he needs to get things "as advertised" before they expand. If Fleet Landing advertises quality food prepared by competent chefs/staff, that is what the feeble residents of Leeward should expect. It is certainly what they are paying for at $5,000/ month! This is a sham and a shame. 4) Management in every department has zero to very slow and obscure response time. A major billing error was discovered during my follow ups with my Mothers LTC. Fleet Landing erroneously cancelled her LTC policy. No explanation. Fortunately, I was able to work with the LTC company to get it reinstated. And now begging the departments to send me all correspondence concerning our account. (I had requested being copied in on all aspects of her care/residency several times when she moved in and sporadically got correspondence after asking why I was not receiving information) As another example I have an email in right now to the head Administrator (After 2 weeks of phone calls and leaving messages at the front desk because she won't return a Voicemail) about the policy to cancel her residency. Crickets.... 6) Doctor on staff is a quack. His office never sent a referral HE REQUIRED to a specialist. After calling the Leeward Medical office several times and being assured they were sending the referral, we called the specialist directly who said they never received it. I called Fleet Landings doctor to discuss this and Mom's care and never received a return phone call.

Great facility, almost new, no disagreeable odors, helpful dedicated staff knowledgeable in care…read morerequirements

My name is Richard Shaw, I was in Encompass from Apr 11th through April 25th. I am finally seeing…read morehow to put reviews up. I came there from being in another Hospital for about 22 days, and I had a lot of issues going on with my health. For the two weeks I was there I was treated with such a great host of staff members in multiple positions. you all really took care of me in so many ways. I felt the concern of my well being, pleasant and joyful in serving me. From nurses, doctors, therapists, dialysis, food service, housekeeping , others in the hallways were very friendly. I know many faces, but I can't remember all the names, I am going to put up some more reviews with names that I remember. Thank you all for helping me get some much better. my prayers are with you and I would recommend your facilities.

Everyone there is so nice taking care of my mom except for that old lady that works the front desk…read morethe one with the white hair she is a horrible horrible person. She has no compassion and no customer service whatsoever ,from now on I will only try and go see my mom whenever she is not there which is terrible but true ! I had stopped in to try and see my mom through the window she told me that she don't know because it's shift change and then told me I had to leave I went and stood outside her window for 30 minutes and nothing I'm sure she probably didn't even call the CNA to even do anything. She is a horrible horrible woman, who probably needs to retire !

Hi I'm so impressed with this facility and staff on their team work not one ever complained on…read morehelping another tech patient, the administration shows great leadership, if you want quality treatment from a awesome therapy warriors why not HEARTLALND HEALTHCARE CENTER ORANGE PARK FLORIDA THANKS TEAM HEARTLALND ORANGE PARK .

Love the staff and The way they treat the residents. Everyone is so friendly and pleasant. It…read moregives a great opportunity for independent living, assisted living, and nursing home. I know I would love for my parents to be there when it's their turn.

My mother was at this place for two weeks in what they call their secure memory care. She got out…read moreof their facility 3 times in the two weeks she was there and found in the parking lot. They do not seem concerned to figure out how she was able to get out and decided to block her from going to another facility as they felt they could not keep her secure. So memory care and no faith in their systems in place to keep your loved one safe.