Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.

I honestly couldn't be happier with my wedding band. My engagement ring is a little unconventional,…read moreand I was set on getting a band that fit just like a puzzle piece in top of my engagement ring, so when we walked into the store and told Mr. Praful what I had in mind, he immediately said he could do it (many other people we saw said it was a bad idea, tried to convince me that my idea of a band was to manly lol so I was stoked). He made it a wonderful experience for both me and my now husband. We hand picked the diamonds we wanted the band to have encrusted, we talked about the design and prices and, let me tell you, YOU HONESTLY WONT GET BETTER SERVICE ANYWHERE ELSE. I am so happy with the final result, and I am so proud to wear my custom wedding band every day. I'll honestly just keep going back to this jewelry store forever for all my needs and future anniversary presents. 100% recommend.

My fiancé and i went in to shop for a wedding band. Owner was very nice and appeared knowledgeable…read moreabout diamonds. However, the band I had my eye on was labeled $600 yet when my fiancé asked the owner how much it was, the owner ripped the tag off and said it was $850. Needless to say, we walked out and took our business elsewhere.

Mr Lara was a recommendation from my neighbor. He was able to replace multiple small diamonds in my…read morewedding ring and fix my engagement ring. The mount had bent since I do all my activities with this ring on, and he was able to straighten it, and you can't even tell it was bent previously! And he got it all done in one week!

Great price and professional work. They are quick and efficient. This is my place where maintenance…read moremy rolex.

The most honest precious metals exchange ever! Brought in 6 generations of jewelry for…read morevaluation/sale. The team was meticulous: by examining, weighing & verifying authenticity of each piece, we felt extremely comfortable w/ the price(s) offered. Absolutely NO buyers remorse w/ the transaction. I'd travel out of state to do business w/ this merchant. I was lucky enough to find a vintage, hand-poured 1kg bar of silver, which I purchased as well.

Great service, super polite, clean and professional. I felt really safe going in there and liked…read morethat the doors are locked to the outside and the proprietor was wearing a handgun. A bonus is his dog liked to me!

Dennis has been our Jeweler for 20+ years Best Diamonds in…read moreAZ. and always at a fair price. Started with Hearts and Arrows studs for my wife, and just like Dennis said "she'll never take them out once she puts them in" . Later we upgraded her engagement ring to Hearts and Arrows that sparkles around the room. The salesperson at Tiffany's in Las Vegas grabbed her hand to see the ring, said it was one of the most incredible diamonds she had seen.

I had an amazing experience working with Dennis on a custom engagement ring. He took the time to…read moreunderstand my ideas and vision, while also guiding me toward choices that would ensure the ring was not only beautiful, but also durable and built to last. The lab-grown diamond he sourced was high quality and priced fairly--better than anything I saw at traditional jewelry stores. What really sets Dennis apart is the personalized experience. You're not working with a sales associate--you're working directly with the expert who's designing and crafting the piece. He was thoughtful, knowledgeable, and incredibly easy to work with. If you're looking for something truly custom and want to avoid the cookie-cutter feel of big chain stores, I highly recommend Dennis.

I knew one of the original owners til he passed away. My ex had known him growing up. In December…read more2020, me ex husband went there and bought me a bracelet. When I received the bracelet, I knew it wasn't what they had claimed. It was suppose to be an 18K long link bracelet 2.5 dot. $377.--. I finally took it to a reputable jeweler I know. It was only a 10K long link bracelet 2.5 dot. $107.50. I knew they ripped him off. And it's been 5 YEARS. It should be worth more than that. Gold is over 3,000. Oh.....and it was stamped on the link.....10K. Tanya

Expensive and Inefficient. Brought in 3 items to repair. When I got home I found one of the items…read morewas never even fixed, however I was charged and payed for it. I drove back and they had the jeweler fix it while I waited. It took 58 seconds. All he did was slip a chain through a loop and for this he charged me 20.00. I was also overcharged for fishhooks on a pair of earrings which I previously payed 12.00 to have repaired recently. They charged 20.00 for this. In addition I asked for a call on my cell when the order was ready since I was in the area running errands. I gave her my cell number and after I got home the message was on my landline.so I had to drive back. This place used to be great...it has gone to hell. The workers response to all this...SORRY ABOUT THAT!! Worst value, quality and customer service!!!

Shaun helped my daughter select what shape and style of engagement/wedding ring she likes…read more Shaun was patient, knowledgeable and suggested options we had never thought of. He was helpful and kind. Thank you Shaun

Never bought jewelry here but they were very helpful in advising for repairs. Shawn was very…read morehelpful and polite and did the best that he could to fix the problem.