Went in to get sized for a ring, the lady kept picking her nose then basically put the ring sizer on the other side of the counter and told us to go get it... Don't know if we were being stereotyped or she just doesn't know how to deal with people. I will not be bringing my business here nor can I recommend them. Bad service, bad attitude, bad selection. This shop is the reason why internet sales have shut down boutique stores. We come to small shops for the service and the personal touch. Not the selection or the price. read more

C & G Jewelers - Jewelry Near Me - Phoenix, Arizona

Hidden little place in a strip center that was fairly easy to find and navigate through the small parking lot. It was a Saturday, so the typical weekday business crowd was non-existent, so I have no comparison here, but my point is that I was able park at the front door. Security entry doors are locked, but if you look legit (yes, they profile you) I'm sure they'll let you in. I needed a battery for the pocket watch and the gentleman were very accommodating and gave me a little review on my time piece that the hands were loose. I need some other repair work on it, too, so I should be back for a more in depth quote, provided my little time travel device will keep ticking. They seem to have some interesting pieces of jewelry, typical wedding bands and other trinkets. Because they are family owned, they give ya that personal service that we all love, and long for. Nice little "gem" of a place! read more

C & G Jewelers - Battery for my old timepiece! - Jewelry Near Me - Phoenix, Arizona

This is a nice little store-a hidden gem so to speak. The owners used to be customers of mine so I know they have good taste on a personal basis and that they are nice people. They were also my customers when I did volunteer work for a store nearby. That was when I started going into their store for my needs and haven't been disappointed. I like the attitude of these people when you go in their store. They have a nice inventory and are not taken a back if you don't find what you are looking for. If they can''t order it, they are just as likely to tell you where you might find it. They now the quality of the gems and are up front about it wanting you to feel informed about what you are doing. I can recommend C& G Jewelers to this novice or the experienced buyer. They will treat you with the same respect. You will not feel pushed to buy, in fact quite the opposite. When YOU are ready, then so are they. They have experience on their side and use it to your advantage. I am not giving a price range, There merchandise is priced a appropriately for the quality you want to buy. read more

Got my watch resized here. Took only a few minutes -- they were friendly and quick. Would come back again!

My husband and I live in Northern California and send all of our precious jewelry to Diane at C & G Jeweler's in Phoenix Arizona. I've never been over charged and have always received any and all repairs done to perfection. I'm talking expensive jewelry either in cost or memory, such as a 150 year old great grandmothers ring repaired to a man's turquoise ring or a coral cuff. Trust her to be proficient in her skills as a fine jeweler! Thank you so much Diane. If I ever need other repairs she'll be the one I send it to. read more

My mother went in to have a custom piece made the end of stealing the stones not giving the stones back into the stories she's living because there's still her jewelry her stone's read more

They provided a great service on all four of my watches in a timely manner (pun intended). Reasonable prices and very polite. I'll be visiting them every time I need a hand (pun still intended)! read more

This was my first time coming here. I recently got engaged ad needed my ring resized and switch out the stone to a family heirloom. I went in with my fiance and I asked if she could measure his finger since neither of us knew his size. She let him try on all the rings and my fiance found the one heoved. She also walked me through what they were going to do my ring step by step. She was able to give us a great deal on both rings. I typically hate going to jewelry stores because of the high pressure to buy. We told her our budget and showed sure what she had available. The owner was truly great and informative without any pressure. I will be going back to get the remaining stones turned into eating. Great experience!! Shop and support your local business! Thank you for everything read more

I walked into this jewelers to try and get my wedding ring cleaned and see what options they had for men's wedding bands. When I noticed an older lady having a personal conversation on the phone. I was never greeted or stated that they would be a minute. She just continued to have her phone conversation, about 5 minutes later I walked over and told her to please continue her personal convo and I would take my business else where! I can't believe they were so rude. I will never go back! read more

Friendly, affordable, and quality service. What more could you want? The nice folks at C & G removed links from my watch. I was in and out in 10 minutes. read more

In November of 2020 I left 7 malachite stones to be placed in a custom silver bracelet which they were going to make for me. As of today, August 6, 2021 I have not received the bracelet or the return of my stones. After numerous delays and comments that they are working on it, Diane is not responding to me phone calls or text messages anymore. read more

Referred customers here who will not go back. Said the Women there were rude to them,they are now going to Jay Goldblum in Phoenix & found him to be Honest & reasonable & not rude read more

Initially, I went to this place to get my engagement ring resized. The owner was very nice and had superb customer service that I decided to buy a wedding band from him. Unfortunately, his daughter is the complete opposite. On the day that I was going to purchase the ring, the owner was busy with another customer so it was the daughter who helped me. As I was getting ready to pay for it, the daughter automatically assumed that I was going to pay for it on layaway. I was stunned. Apparently wearing jeans and flip flops automatically means that the person has no money and would need to put jewelry on layaway. I almost walked out because I refuse to be treated in a rude and discriminating manner. Luckily, the owner came over and saved the sale. At this point, I was ready to give them a second chance. Then, three weeks later I called them since the wedding band I bought that was getting resized still was not ready. I spoke to the owner and he said it has been ready for 2 weeks yet the same daughter forgot to call me. That was the last straw. I will NEVER buy from this place again. Unless you wanted to be treated like a second rate citizen. read more

I had gone there in the past to have jewelry made with gemstones I had. Even though they did an OK job, I had an uneasy feeling about Diane. She seems hyper and angry all the time. I went back another time and this time I wanted them to adjust a ring I have. Apparently they were closing early that day. As soon as I walked in I noticed Diane was removing jewelry from cabinets and putting them in a safe and I asked her why she was doing that and she said they had been robbed repeatedly when someone climbed through the air conditioning vent on the ceiling overnight. Then, after asking me to wait for a long time, she seemed to take out her anger on me and was very rude and obnoxious to me. I will NEVER go back there again. What a rude person. Also, since they were repeatedly robbed, it is apparently not located in a safe place. read more

My first two expereiences with C&G were great. I took in some watches to get a band fixed or battery replaced and it was done while I was there. I was in and out in 10 minutes with a fixed watch at a good price. The last time I went in (8/11/12) was horrible though. I dealt with an older gentleman (whom I had not dealt with previously) and on Staurday afternoon he took two of my watches (one needed to be cleaned and one needed the bracelet reattached), looked at them and said they would be ready on Tuesday. I was not able to make it back in until Wednesday afternoon but when I walked in the older lady who was out front looked around for a bit and then said they were not done. My annoyed blank stare must have prompted her to ask if I could come back later that afternoon. They took my number so a call would have been nice leeting me know they were not ready. Regardless, I came back three hours later to find that the one watch was cleaned but they were just begining to work on the other. I said that I could not wait around so I would take it back broken and pay for the cleaned one. While I am sure I was visibly annoyed, I said thank you, paid, said thank you again and walked toward the door. At this point the older lady made a comment under her breath. I turned around and said "Excuse me?" she replied "There goes a happy customer". I told her I was not happy and did not appreciate her comment. She stared blankly. I have no patience for a retailer treating a paying customer so poorly and will not return. read more

Sounds like there's no making Sabrina or Mandy happy no matter what I went there with my grandfather all the time and when I got engaged I went there and Diane helped me out and heard I had traveled a long ways and gave me a super good deal I'll be back the BBB has never has one complaint on them ever I'd believe them over questionable sources anyway read more

Went to this place a few years ago because of good reviews. The older gentleman was very pleasant and really made me feel welcome. I really thought I found myself a neighborhood jeweler. Then, I met the older lady. She is the reason why I have not returned. She handled the payment because the older gentleman was called in the back. This lady automatically assumed I needed a payment plan. Her attitude was quite condescending. I still bought the ring because it was the perfect gift. It was first and final purchase from this place. What a shame because I really liked the older gentleman and wanted to support local business. read more

Love, love, love this place! They've changed the batteries on 6 of my watches, removed links and replaced the crystal on another. They are very fair with their pricing, are very friendly and honest. I would recommend them to anyone. read more

I have taken jewelry here to be sized, cleaned and appraised and I recently sold a ring to them that I felt they gave me a very fair price for. I've never bought anything from them but they have a nice selection of jewelry that is reasonably priced since you aren't paying the chain store mark-up. Buy local! read more

Went in to this place looking to get my watch repaired. Just needed some links removed. Well they completely jacked it up. It was a very unpleasant experience. Diane and his son are very rude and unprofessional. Will not go back for sure.. read more

I had links removed from my watch. I was in and out the door in 15 minutes and it was only $12. The owners were friendly.

We brought my 10 year anniversary ring and original engagement ring to C & G after noting they received "Best of Phoenix" in the New Times, where people voted. I had already been to two different jewelry stores (that I won't name) in several different locations. They both quoted me prices that were double and more with a work time of up to a month! I wanted the rings combined in an attractive way for our 30th anniversary and did not want to sell the gold and purchase a new setting as one very well known store insisted. I wanted the same gold that has all the "memories" of the last 30 years. It was well worth the long drive to the store. Dianne was so very easy to talk to and knew what she was doing. It was ready in a week and absolutely gorgeous! I would never go anywhere else. read more

Great service today replacing my husbands watch battery and removing links from the watchband. Nice folks.

So pleased!!! I got a referral from the Bead World ladies on 16th street and was very happy. Got a ring sized and it's seamless and beautiful. They offered a cheaper and more flexible way to size my squash blossom necklace. Very fair, I turned in some scrap and got twice what I was quoted at another place - - - even with fee for service. I will be back for more work and have already called two friends who were looking to have work done, Excellent service and work. Highly recommended. read more

My husband purchased a diamond ring from C & G for our 10th anniversary (and what a beauty it is!). He went back and forth several times on what to get me. They were very helpful and knowledgeable on the quality of the rings he was interested in. I've gone back many times since the purchase of my ring. The owners are friendly and inviting. I have never felt that stuffy pressure that so many jewelry showrooms have. They will make you feel at easy and help you make the best purchase for your needs and budget. read more

C&G was recommended to me by some family friends. I have an engagement ring that has been in my family for almost 150 years and I wanted to keep the tradition alive by giving the ring to my fiance. I visited two other jewelers who both told me that they could not size the ring up, that it had an irreparable crack in the setting and that I would be best suited to scrap the ring, and use the stone in another setting. I went to C & G with the notion that I was going to have to do just that. However, C & G told me that was not the case at all and in four days had restored the ring and it looks like it is brand new. I can not thank them enough and would urge anyone reading Yelp to ignore the two bad reviews found here. I would strongly urge anyone in Central Phoenix who needs a good, high quality, highly skilled jeweler to seek out C & G!!!! read more

Excellent work and wonderful people! C & G has never disappointed me and always surpasses my expectations...I also sell fine Vintage Mex. silver and Nat. American jewely and would only send my customers to C & G for any work, sizing, and repairs necessary. I would entrust any piece to their services...Felipe works marvels and is very creative, as well. As a matter of fact, many years ago, C & G was recommended to me by my customers and I have been happy ever since!! read more

I went to C&G Jewelers back in 1991 and had a custom ring made. Back then, it was appraised for a bit over $9k. I call it my Star Trek ring because it reminds me of the Enterprise. To this day, I still love that ring best of all. It is quite special. I have to say that I am not the most trusting or easiest customer to handle but they did this beautifully and designed/co-designed this ring so wonderfully. I loved their professionalism, pricing and attention to detail. I am again wanting to make another and am more than half way across the US. I have dealt with many jewelers since, and enjoyed my experiences, but nothing like the trust I have with C&G. It is a smaller type business, and they do have bad days. They may take a bit longer than others, but not that much... and in my opinion, it was worth it. read more

I took my wedding and engagement rings to C & G Jewelers, and I was more than impressed. They greeted me at the door and asked what they could help me with. i needed them down sized to my finger. When they brought them back to me, I so so happy. They did a GREAT JOB!!! Both of the women I talked to we so friendly, they seemed like family. I will definitely tell others about them and will go back again and again. Thank you C & G Jewelers!!! read more

We have been dealing with these folks for the last 30 years and continue to be amazed with their knowledge of jewelry, quality of repair and helpfulness with recommendations for gifts - large or small. You just get a good feeling after doing business with them. They are local, pleasant and appreciate your business. I can't imagine going to another jeweler. read more

Took my finances engagement ring in here to get some stones replaced. Was helped by Dianne and what can I say other than she knows her stuff. She made the ring better than it ever could be. Basically remade the ring and it came out better then ever. My fiancé is so impressed in how it turned out. We will be doing more business here for sure. Thanks to everyone at C&G. read more

So nice! Very fast and friendly service. And this is the first place that has said to come back in with receipt if watch battery stops working within the year. Very reasonable too. read more

I have been going to C&G for more than 20 years. This is the BEST place to go. No need to spend your time checking other places. I trust them totally. The family owners are such wonderful people and their work is most excellent when it comes to custom work and repairs. They have a nice selection in their cases, too. You always leave feeling that they truly appreciate you. Their prices are very fair. I have never been disappointed. They melted down my old gold and made a ring for me. They turned a lovely piece of jade into a beautiful pendant. They've made earings for me from pieces of glass I provided. They completed countless repairs and refurbished my husband's collection of old watches. I believe you will be sooooo happy when you find them:-D read more

Brought my roommates Tag watch in to have a pin replaced. They were great, very courteous and professional. GREAT price compared to places in Happy Valley. Battery prices fantastic also. Will go back for sure and so should you. read more

I can't imagine why anyone would shop elsewhere. Service is great and a place I enjoy doing business.

My center stone fell out of my dull, out-of-round, tired looking wedding set, so I brought it to C & G Jewelers for repair. My dad had come here decades ago, and I checked the reviews on Yelp. The good reviews do not lie. Not only did they put on new prongs - way nicer ones than the originals - but they re-rounded my rings and polished them to a glorious new shine and sparkle. They look as good, if not better, than when I first got them. Diane is knowledgeable and friendly; she even gave me a cute little bag to put my rings in at home and instructed me in the ways of wedding ring TLC. I'd come back here in a heartbeat. Thanks, C & G! read more

A Gem of a Jeweler I had a great experience with C & G Jewelers in Phoenix. I needed to have a wedding band re-sized and went to C & G based on recommendations from friends. I had not shopped there previously. The people were friendly, understood my need, and did not try to sell me anything extra. I looked in my pocket to give them the ring and it was missing. So I left the store. A search of clothes, cars, home revealed no ring. The ring did not manifest itself, so after five weeks, I decided to shop for a new ring and went to C & G because they had been so helpful the one time I was at the store. Upon entering, the owner recognized me from my prior visit and told me during my prior visit I dropped my ring in the parking lot. Another customer found the ring and attempted to sell it in the store. The owner, who didn't know me, remembered my need to have a ring re-sized and re-claimed the ring without any way to contact me--hoping I would return someday. An amazing story because I would assume they get multiple requests in a week to re-size rings. The ring was ultimately re-sized for a reasonable price. The jeweler could have easily made 10 times the profit by buying the ring from the finder and re-selling it. But instead, they were honorable and caring for a customer who had not spent any money in their store. Thank you C & G Jewelers. read more

When I first started visiting here a few years ago, the service was excellent. Then again, I purchased an $800 necklace on that first trip. After that, each time I have gone here, it has been a worsening experience. I think if they ever figured out how to communicate with each other (the daughter, mom and dad) they would be much easier to deal with. After replacing three watch batteries (one of which had to be left for 3 days because they couldn't figure out how to put it in), I returned a few days later because one of the watches was not keeping time accurately. I was told the watch probably needed to be cleaned. 4 days later they phoned and said it was working just fine. Imagine my surprise a few weeks later when the same inaccuracy was occurring. When returning to discuss with them, they couldn't find the sales slip, then told me the $35+ wasn't for a cleaning, those cost $80. I asked what the heck I paid them $35 for and she couldn't answer. Meh, time to find another jeweler where I don't think they are trying to charm me into another purchase to get decent service. read more