Kay Jeweler&#x27;s

(184 reviews)

•$$$

I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

Would leave more than five stars if I could! Amazing service, great people, fast turnaround…read more My fiancée's engagement ring needed to be resized after struggling to find the right size for her finger (and, candidly, two very bad experiences at another jewelry shop). John was extremely helpful in helping us decide the correct size and suggested beads to help find the middle ground between fitting over her knuckle and staying in place once on her finger. John also noticed that the prongs on the ring had come slightly loose and educated us on checking regularly (and what to check) to ensure the stone stays in place. John was honest with us throughout the process, but respectful of what we needed and wanted for such an important part of our lives. Would HIGHLY recommend Oliver Smith and plan on giving them our business going forward.

The Diamond Guys

(89 reviews)

I stopped in to get damage to my fiancée's ring evaluated and was helped by Andrea. She was kind…read moreand knowledgeable and offered polishing services that resolved our issue. We look forward to considering The Diamond Guys for our wedding bands due to the quality of care and attention we were given. Thank you, Andrea.

I was very pleased they were able to size my ring in about 1.5hrs. The lady I worked with was very…read morenice and made sure I chose the correct size. My ring fits perfect and the sizing was seamless. I perused the store and they had some really beautiful pieces. Would go check them out if I was in the market for something.

Burland Jewelry Center

4.8

(183 reviews)

Great little jewelry shop in north central Phoenix. I've been coming here for years. They've…read moreappraised my Rolex and some other jewelry for me, and I've purchased a few items for my wife, most recently a beautiful sapphire ring for our 10th anniversary. Nice selection of gemstones, wide variety of jewelry. And importantly, their staff are consistent, knowledgeable, personable and I really enjoy each experience I have in their store. Great place to get your next gift!

I first came into Burland back in 2016 when my husband and I were getting engaged for my first…read moreengagement ring, I really wanted to shop in a pop and mom shop for our rings, as it felt more special and personal than a big retailer. We then came back in 2017 for our wedding bands, and in 2022 for a second wedding band for me and resizing. Throughout all these years, I have put my rings through the wringer, and they've held up wonderfully! This year my husband and I decided to upgrade my ring, we initially thought to buy a new ring altogether and placed and order, but after some thought, we came back and spoke with Marc, who completely understood the sentimental value of my original ring. He had us sit down and discuss what stone size they could make fit, the quality of stones (they carry natural and lab grown), that they could make my original center of my ring a pendant, and man did they deliver! I will forever be coming back for any of my jewelry needs.

Scottsdale Fine Jewelers

4.8

(197 reviews)

Really nice jewelry store and great customer service. Dominick offered to clean my jewelry at no…read morecharge. Sparkled it up and it looks great. Sheena the manager was so pleasant and willing to show me pieces I was admiring. They did a repair for me and I'm very pleased with the result. Great place to do business. I highly recommend Scottsdale Fine Jewelers.

Staff very friendly and helpful. Nice selection available in their showcases and assisted me in…read morefinding what I wanted.

Barnes Fine Jewelers

(84 reviews)

Lovely people, great inventory Staff helped me pick out the perfect gift for my daughter's…read morebirthday. A beautiful necklace with a diamond in the center flanked by two blue stones representing 2 December birthdays.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

Douglas Diamonds

4.4

(96 reviews)

I recently had my husband's wedding band resized by Douglas Diamonds, and we couldn't be happier…read morewith the results. The ring was sized down perfectly, and they recreated the original engraving so flawlessly that you would never know any work had been done. The job was completed on time, the pricing was reasonable, and everyone we worked with was pleasant, professional, and helpful throughout the process. It's clear they take pride in their craftsmanship and customer service. I highly recommend Douglas Diamonds for jewelry repairs and alterations. Their attention to detail and quality work exceeded our expectations. Many thanks to their skilled goldsmith

Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

The Diamond Vault

4.8

(70 reviews)

Don't go here. They resized a ring making it smaller and the band is now extremely thin. When I…read morequestioned them on it all I received was excuses. These guys are hacks. Not professional

Wow! So happy to have found The Diamond Vault! I brought in a Diamond I wasn't exactly sure what I…read morewanted to do with and my grandmother's wedding ring which had a stone missing. Oren and another staff member (I'm so sorry I didn't get her name - she was wonderful!) helped me design a custom pendant setting for my Diamond and replaced a stone in the ring. The necklace came out beautiful, far better than I could have dreamed up on my own, and the stone replaced in the ring is a perfect match. They kept me informed of the progress along the way with texts and photos. Pricing was very fair, and they are so easy to work with. Great people, great business, and an overall great experience! Thank you, Oren!!

House of Diamonds

(143 reviews)

Excellent customer service right out of the gate. Buying high-end jewelry isn't about hunting for…read morethe cheapest online price; it's about investing in a relationship built on mutual trust. You want to work with someone who listens, shows patience, offers genuine expertise, and can seamlessly source or custom-build exactly what you envision. That's exactly what you get here. You aren't just buying a product; you're investing in an experience that requires responsiveness, open communication, and zero sales pressure. You get on a first-name basis immediately, and they actually remember who you are the second you walk back through the door. You also want a jeweler who offers financial flexibility, including fair value on trades. House of Diamonds (HOD) hits every single mark. Beyond the initial purchase, they provide a long-term relationship where you can easily collaborate on modifications, handle alterations, and get routine servicing without being nickeled-and-dimed. When you consider the entire experience of making a serious financial investment, HOD's pricing is incredibly fair. Brent and his crew make that level of elite service clear from the absolute moment you walk through the door.

Top notch in every way. Gorgeous jewelry options + Rick, their designer, has spent 50 years…read morecreating incredible creations. Pricing is very fair and customer service is stellar!

Treasures

(114 reviews)

Went in to have my moms ring resized and a necklace fixed. They were very easy to work with. can't…read morewait till I'm in the market for so new jewelry, they have some beautiful piece.

Incredible experience shopping here. Gave me every option for what I was looking for…read more Will keep shopping here in the future. Will suggest to others when they are looking for jewelry.

Schmitt Jewelers

(41 reviews)

•$$$$

To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

Great service! Really listen to what you want and help you create it! Their repair work is…read moreexcellent too.

De La Rosa's Watch Repair

5.0

(6 reviews)

friendly,professional, knowledgeable, great service, will definitely be back for any watch needs!read more

So helpful and quick and they care so much. They did an amazing job and went above and beyond!read more

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2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Anthony R.

6 months ago

Do not go there, would not recommend. Lady tried hard selling us a $6,800 ring and my girl didn't even like the shape or band. Terrible sharky sales. Stay away. read more

Coleen W.

6 years ago

Might've changed my mind on if I would purchase jewelry from here or not.

Kay Jeweler's - jewelry - Updated August 2026

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We had a really great experience at Jared, we've actually never been there before but we're…read moreshopping for a replacement wedding band for my husband. We had the pleasure of working with Wendy who taught us a little bit about the different materials that are used today, she also gave us great advice about checking their website for all of our options. After doing a little research on what he was looking for, we returned and she helped us with our final decision. It was a very pleasant experience and will definitely shop there again

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(37 reviews)

I can't speak highly enough about Robby and Ed. I had a Rolex that my dad gave me that had been…read moresitting in his safe for 20 years. It wasn't keeping time properly, and the self-winding mechanism wasn't working. Ed repaired my watch at a very reasonable price and completely resolved the issue. The level of service I received from this family-owned jeweler was far superior to what you'd expect from a large jewelry store. They are extremely knowledgeable about fine jewelry and timepieces, and you can tell they truly care about their customers. I also purchased a one-of-a-kind, exquisite ring for my wife, and the craftsmanship was outstanding. I highly recommend their expertise and personal service. Jay S

Edmar fixed my broken Rolex for a price that beat the "Authorized" repair shops by more than 50%…read morewith faster turnaround, better post service watch performance, and zero threats of having to remove post-purchase additions like the diamond bezel I added later. There's a reason this place has longstanding loyal customers.

Robbins Brothers Fine Jewelers

4.7

(142 reviews)

Robbins Brothers never disappoints on service…read more December came and went so fast I missed taking our rings in for the annual inspection. I called and the kind associate said no problem. (My words). I combined appointments while in Scottsdale from the West Valley. Frieda was the first to welcome and greet me upon entering. Welcome to AZ! I appreciated her hospitality. She is truly an asset to your company. Ian checked me out and offered a pouch the place the rings in. He is also a great representative of the excellent service we have experienced since our purchase in CA. It might be time for an upgrade. ;-) Thank you Robbins Brothers!!

I was in town visiting and dropped in to get the annual service for our rings. I did not have an…read moreappointment, so I was going in hoping they'd be able to take care of it that day. I like that it's a secure building but still with an air of welcoming. The agent who assisted us was very kind and friendly. They were able to complete the service in an hour - which she had said it would be. They have a very comfortable waiting area with water, tea, coffee and a TV where you can control the channels yourself. The whole facility was pristine - even the bathrooms. We waited there the whole time and even though my toddler was trying to destroy the nice people's place (I did not let him), we felt comfortable the whole time. Another agent even came over and entertained my toddler for a few minutes which I thought was so sweet, because he really did not have to. I really appreciated them being able to help us out right away and get us on our way quickly.

Goldman-Levy Jewelers

3.0

(4 reviews)

If I could give more than 5 stars, I would! They were so incredibly kind, and the work they did was…read moreabsolutely outstanding. They also got it done in less than 24 hrs. My husband gave me his grandmother's ring. After having a terrible experience at Shane Co, I felt defeated and frustrated. I couldn't afford the amount they quoted me to get it sized, so I spent $100 on a cheapy ring to wear until I could afford their insane quote. By chance, I stumbled across Goldman Levy jewelers. I will never go anywhere else ever again! They were honest and priced way too low, in my opinion! Thank you both so very much for a wonderful experience! I'm grateful I get to finally wear the ring I was meant to have! Thank you thank you!!!

Went in looking to get an appraisal on a piece of jewelry that a family member had given to me as a…read moregift. The guy at the store was rude and told me he would not appraise the jewelry because I didn't own it (which made no sense to me). Highly unprofessional and do not recommend.

Addison Taylor Fine Jewelry

5.0

(10 reviews)

•$$$

I had a piece that I bought from them years ago. The gold band was broken in half, and bent in…read moreanother area. Scott personally called me with options to fix it, and they did an amazing job! It looks like new! Highly recommend!!

My finace found Addison Taylor Fine Jewelry and Scott Berger. Scott is the owner and treats you…read morelike family! He is so kind, easy to talk to and full of ideas to get a ring for YOU that NOBODY else has! When you are getting engaged, it is so much more special to have a ring that was designed for you, that nobody else has - one that just fits your personality and the love you share with your significant other. Andrew (my fiance) and Scott came up with the most beautiful engagement ring and band for me! We also came up with Andrew's ring that looks incredible (and that's an understatement!). We are getting married September 13th, and I will share pictures of both of our rings when we get them. I highly recommend Addison Taylor Fine Jewelry for ALL of your jewelry needs. You should see his office - he can make ANYTHING! If you are in to watches, this is just the place to go! We are so grateful to have found Addison Taylor and to have done business with them. We are beyond happy with our rings, they seriously are so perfect!

Fast-Fix Jewelry and Watch Repairs - Scottsdale

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(328 reviews)

I went in to have the second hand on my Luminox Navy Seals watch reattached after it had come off…read more They had it fixed within 15 minutes.

Work was done on the spot. He was polite…read more $34.00 to have a battery put in a watch still seems high to me. Guess that's necessary to help to pay the rent to be in Fashion Square.

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