Very nice people. I was concerned because my dog was having trouble going to the bathroom, and thought she might need her anal glands expressed. They saw me on short notice at the end of the day, were extremely reasonable, friendly, honest and informative. I would go there again and recommend this place to my friends. If you go, its hard to find: its just before the Chick-Fil-A (yuk) - look for a kennel, then a go down the narrow path to the left of the kennel next to the garage to find the hidden entrance. Its worth it. read more

This business was recommended to me, and the first couple of times we were happy with the service. However, the last two times have been horrible. They have asked for a morning appointment - say drop her off around 11:30a.m. - and have not finished until at least 6.5 hours later. That means our poor dog is sitting there without being worked for ALL DAY. Not only is our poor dog cooped up in that place all day, probably traumatized like dogs get when they can't be around their people for an entire day, but we have been entirely unable to keep any sort of plans. We asked them outright how they could keep the dogs cooped up all day- they said, "Don't worry, she has one of the biggest cages." We were floored. After calling and asking for estimates, they refuse to give a timeline! If I treated clients like that, I'd be fired. I have no idea why they even schedule that many appointments in one day or why they ask for dogs to be dropped off in the morning. If this had been a one time experience, I might have assumed someone called in sick or they were running unexpectedly slow, but the same issue twice in a row is clearly indicative of how they run their business. We will not be returning and are definitely looking for a groomer that can keep a better schedule and take into account that dogs don't appreciate being in a cage at the groomer for 8 hours at a time. read more

They do a wonderful job on my Pomeranian. I've been there two times. Going back for round three.

Came in after the closer grooming shop was closed near us. They were able to take my pup, Shadow, and trim his nails quickly and right away with no wait. Friendly staff and reasonably priced. read more

When we first adopted our Tibetan Terrier I asked the Tibetan owners around the hood who they used for a groomer. Sarah got two thumbs up. She's been fantastic with our aging four legged family member for 4+ years now. At the beginning she gave me tips on bathing and has even treated an infected dewclaw when she found it. I feel like my dog is loved at Four Paws and that plus the fantastic way she looks is worth five stars in my book. It's not the cleanest place, but um...they groom dogs. read more

I moved to San Francisco and I still only come here for my dog's grooming. Tracy is the only person I trust. My dog is a mix of American Eskimo and Shetland sheepdog, his hair is tricky. If you cut it wrong it doesn't grow back properly. She knows exactly how to do it. For all those people complaining about how long it takes...they have a thing called a straight through. You pay a little extra and your dog is first in, first out. I love it and don't mind the extra $$. Hey, my kid is worth it. read more

Made my cat look awesome. Also she must have a way with cats because I came back in and my cat was sleeping in her arms. My cat's friendly but in foreign/loud environment you have to have a special touch to instill that kind of calm. read more

I have two standard poodles which are not easy dogs to groom. They have a lot of hair, and need a lot of attention to look good. Sarah is the owner and if you can get in with her or one of her groomers she is the best!!! I have taken my dogs to various other places in the area and am always amazed at how everyone knows Sarah and in fact so many at other salons have learned to groom poodles from Sarah. Sarah has been in dog grooming for a loooong time. She does more than a good job and once you have your dogs done with her it is hard to go somewhere else as she truely is the BEST!!! My dogs do not just look good, they look AWESOME!!!! My sister had a standard poodle that she took different areas and who hated getting groomed until she found Sarah!!! Sarah has a very high care factor and LOVES animals. read more

Regrettable first (and last) experience. Our German Shepherd had an 11 am appointment for a shampoo and a haircut this morning, that we had scheduled last week. We dropped him off at 11 this morning and confirmed a shampoo and a haircut. I just received a call from the "owner" at 3 pm, who said that they didn't do anything all day because "other dogs came in matted and stinky," and the appointment had only been entered in their books as a shampoo. I assumed that the person I spoke with must have misunderstood, but when I asked why Four Paws hadn't at least do the shampoo that (we agreed) had been scheduled for 11, she said "I just told you." I then asked why no one called us earlier, and she said, "because I don't start work until the afternoon." When I said that it didn't feel like very good customer service to have our dog sitting in her cage for four hours, she argued that they do "mostly show dogs," implying they do not prioritize muts like ours. When I said that I didn't want to argue with her, she said "you should just come get your dog if you are unhappy," and "I don't have time for this, go ahead and review us on YELP." So, here it is. We had no problem with the miscommunication (no haircut), but doing nothing, failing to let us know for four hours, and owner's lack of customer service is abysmal. read more

My dog had a weird skin reaction after I took her here. It was so bad I had to take her to the vet. They also didn't clip her nails or fully express her glands despite my request and agreeing to do so. It took several hours before I could pick her up.. Won't be going back that's for sure read more

Hit or miss depending on who you get. Unfortunately, even if my dog "looked" okay, he seemed to always have a scab or two or more-which I was told later could be burn marks from an overheated trimmer or shaver? He always would be uncomfortable and licking afterwards. The worst thing is that he would be kept there for such a long period of time no matter when he went in-very stressful for him with all the crowd and ruckus there-very noisy. The lack of friendliness didn't bother me but the problems with the long stay and grooming errors got to be too much. I found a new place....which just really has shown me what I should not have been putting up with. read more

The ladies here are clearly caring and patient with the animals in their care. My dog is a bit of a wuss and can be shy around new people, but she seemed to be doing okay here. Her haircut came out great and she is clean and cheerful about it. I'm a little hesitant about the nail clipping, as it came out a little uneven and one nail was slightly broken, but that's something I can bring up with them at our next visit. We'll definitely be back! read more

The ladies at Four Paws are absolutely amazing. They were so sweet with our little Charlie, a terrier mix, and with us. Thank you! :) We'll be back soon! read more

Our groomer could no longer take our Tibetan Terrier. They cancelled an appointment 2 hours before and said our groomer quit and they could not accommodate us anytime in the near future. We were frantic as we were going on vacation 2 days later and he was in dire need of help. We heard about four paws and gave them a call. They could not get us in for 2 weeks, which was too late. We made an appointment anyway and decided to bath him ourselves. But 2 hours later we got a call from 4 paws saying that they had a cancellation. We were a little concerned at first but thought we would give them a try. We took him down there and talked to Sarah and told her what we wanted. She was familiar with the breed and in fact does show dog Tibetans. About 1 1/2 hours later (5 hours at previous groomer), we picked him up. And he has one of the best grooming jobs he has ever gotten. Sarah told us a couple of things to help us which our other groomer had never done. So bottom line is I, at this moment, I highly recommend Four Paws. But be aware that this is our first time. We are very particular about how our boy is groomed, so I woill keep you informed. read more

We love Four Paws! The staff are super sweet and Missy loves her grooming visits. Missy always looks perfect after her wash and de-shed! Highly recommend Four Paws! Great staff and great price! read more

Thank you for squeezing my girls' in today for grooming. They smell and look great!

Took our two dogs here (Westie and a Yorkie) after taking them to a place in Clayton for years. Four Paws was recommended by several friends so we felt confident our dogs were taking care of. The outside look of the pace leaves a bit to be desired but the quality of grooming is top notch. We have already booked our next appointment. Highly recommended! read more

I have been bringing my Sheltie here for years. He always comes home looking like he is ready for a dog show. Not many groomers are skilled at the art of grooming a Sheltie - especially making the ears come out just right - but Sarah is spectacular. There is no one better for Shelties! read more

I tried this place and will NOT be going back. My dog's nails are black and I am scared to do them myself in fear of hurting him. I have two issues with this place. One, wow this place definitely looks sketchy. I thought maybe it was just the outside. The 3 ladies there were very nice but it's a scary looking place...inside and out. It looked dirty too. There were cages piled on cages and a random grooming "table" in the middle of the room. I went ahead and got his nails cut but would have never left him out of my site at that place (they cut his nails right in front of me). Two, they cut his nails for $12 and did not do a very good job. One was clipped too short to where he whined and it bled. (The nail clippers response to this were that my dog's nails were too long!) Several of his nails were shredded and flaking off. I had to fix them when I got home so as not to snag on anything. They cut his nails each with one cut straight across which is definitely not how you are supposed to cut dog's nails, especially black ones (you are supposed to cut them little by little on each side and around until short enough). I could get this same poor quality at Petco/Petsmart for $10. I know how to cut dog's nails but I'm still afraid of doing it but I know what to look for when someone does my dog's nails and this definitely was not the place to go. I hope this helps others. Again, I didn't go for full grooming, just clipping my dog's nails but it was poor quality and expensive for even just that. read more

This is a two part review - I would give 5 stars for flexibility on getting an appointment at short notice and 4 stars for friendliness of the staff; however 1-2 stars for the grooming. Upon giving grooming instructions, I clearly told the lady 3 times, please make sure they do not cut/trim my dog's ears and shave one all of the way down and the other, one notch up. After having them for almost 6 hours, I pick them up to see both dogs with ears trimmed and yes the hair on their bodies was shorter, but not shaved down like I had asked. Unfortunately there is no way to fix hair that was cut when it shouldn't have been. Both of my pups look stupid with their trimmed ears and those who cavaliers know they are known for their long ears. read more

I have taken all my dogs to Sarah for the past 20 years. She's groomed a Portuguese Water Dog, a Cocker Spaniel, two Airedales and a Havanese. She does a beautiful job. My dogs look like show dogs when they leave. In fact, they went straight for formal portraits after their last grooming. I have to drive a distance and pay bridge tolls to use Sarah, but I would not use anyone else. Great service!! read more

We have taken our maltipoo here twice now, and she has come back perfect each time. They do exactly as you ask, and make sure that they have it right before you leave your animal there. Our little girl LOVES people more than other dogs, so she started to get overwhelmed while she waited for me to pick her up. They saw this, took her out for a little one on one time and a potty break until she calmed down a bit. I really appreciate the fact that they care about the well being of the animal. Yes, it does leave little to be desired in terms of appearance, but they do such a great job, and I know that she is in good, caring hands. We try to schedule her on a day that we can pick her up right when she is finished, but if she has to stay a little longer, I know she is safe and well cared for. I definitely recommend them! read more

I highly recommend Four Paws!! I take my 2 dogs to get groomed here and everyone is so friendly. They always do an excellent job!!!

My son brought in his Havanese Puppy a couple of months ago for grooming. They did a decent job on the grooming, however; 3 days later his puppy starting showing signs of having ear problems. He brought him to the vet and was told there were lacerations in both ears that had gotten severely infected. These lacerations were caused when the groomer plucked the hair in his puppy's ears. I called Four Paws and advised them of the problem and told them that I thought they were responsible for his $250.00 vet bill to treat the puppy's ears due to the fact that it was caused by them. They refused to reimburse him, but did offered him a coupon for a free grooming in the future instead, which is of no use since he does not plan on returning. read more

The person at the counter was not listening, and seemed to be very distracted. There were a lot of dogs in this very small, hot & humid place and the noise level was deafening. Coco has rough coat and does not require much in the way of grooming: basic trim, nails, paws, anal sacs, etc. After three hours, I get a dog back that looks like he got a standard buzz cut from someone who had no idea what they were doing, cutting everything ridiculously short, even his whiskers were cut completely off! I didn't see until I got him home that he had been nicked on his belly too. Unacceptable. I was very clear about leaving his rough coat alone telling her I only wanted a trim around the paws, eyes and back end. To top it off I was charged more than my last two visits, but at this point I just wanted to get my very damp dog the heck out of there. Terrible service. read more

I have been going to Sarah for 10 years. She groomed my Portuguese Water Dog, it is a specialty of hers. My dog loved Sarah and was not afraid of the groomers. My dog never had a bad groom. And twice Sarah pointed out issues with my dogs health that I had not noticed that left untreated would have caused bigger health problems. PWDs are one of her specialties. You will probably see some of her work at the Dog Show at the Cow Palace in January. I can't say enough posititve things about Sarah and Four Paws. read more

Took my Yorkie - Poo here for the 2nd time. When we picked her up, the groomers told us that my dog run into the scissors which made a U shape cut on her chest. They put crème on it to stop the bleeding. I highly think my dog ran into the scissors after seeing the U shape. I am 100% sure it was a snip on their part. Very disappointment. And on top of that, we pay $55 and since they had no change, it came to $60. WOW. read more

I have taken my Portuguese Water Dogs to Sarah for 11 years. Sarah has groomed them for dog shows, summer, winter, lion clips, retriever clips...they always look great. Best of all they LOVE Sarah. Not only do we get beautiful grooming but she alerts us to any skin or health issues she sees and she clearly loves our dogs. If you have a breed other than PWD you can be sure she knows how to groom them as well. All the dogs I have seen there from the other groomers look great too. Give Four Paws a try if you need dog grooming. read more

Sarah devoted herself to my Cocker Spaniel, Goody, like he was her own. For years, she groomed him, even when he became old and enfeebled. He was always happy to see her. I can't say enough good things about Sarah. She is a fine groomer and a very good friend to dogs and their owners, too. read more

Our dogs have been groomed by Sarah and Shannon at 4 Paws since 2005. Not only do they do a terrific job grooming the dog (down to 1 pup now), but they are very caring and knowledgeable. As an example, our Havi was coughing at his grooming session just before Xmas. When we picked him up, Sarah told us she thought it most likely meant a heart problem and to call his DVM immediately. We did and he was diagnosed with serious congestive heart failure. Had Sarah not known what the coughing meant and to admonish us, we could have had a dead dog. They are not simply grooming your pet. They are concerned for the pet's welfare. We are forever in 4 Paws' debt. Not to mention, the dog loves going there. read more

I have a Standard Poodle and a Sheltie. The Standard has a chronic illness and is sensitive to stress. He has been to several grooming salons and suffered symptoms of illness following his visits. So, naturally, I am sensitive to how he responds to his grooming. We have never been happier! He is happy and energetic when I pick him up and the bonus is that he looks like he could enter the show ring! The Sheltie has sensitive skin and often the shampoo used creates a problem for him but not at Four Paws! He is sweet smelling, soft and happy when he leaves this salon. Try it, you will like it! read more

On the basis of prior reviews, I took my lovely, gentle, well-trained and mannerly photographer's-model-Standard Poodle for grooming by Sarah and was delighted with the results. It cost $90. Two months later, I made another appointment with Sarah. When I arrived, Sarah was not there yet, and the sole woman on duty took my dog and said Sarah would be doing her. I asked for the same cut as before. To my shock, when I picked her up, she had been cut down to the skin and the intake person was working on her. Sarah was working on another dog, but went over to the other groomer and corrected the scissoring around the head. When I got her home, everyone commented on the clipper burns on her face (documented with photographs) and the ragged appearance of the close clip; there were scraggly tufts (also documented) left here and there along her chest and the contours of her hindquarters. Additionally, her coat had not been treated with the same products as the previous time (perhaps not with any products?), as the topknot and tail felt harsh, were not blown dry straight as before, lacked the pleasant scent, and did not stay in place (the topknot was already parting down the middle, which it did not do for weeks after her first appointment.) I am not even certain she was bathed. This cost me $95; I have done a better job myself, though an amateur. The woman told me she was matted and that is why they had to make her naked, but that is not accurate, as I had made sure to prevent serious matting by regular deep brushing and combing ever since her first appointment. One guess is that an inexperienced trainee made a mistake and could only cover it by removing the coat. Otherwise I'd think they would have phoned to seek my permission before removing her coat, knowing I like a plush look. I will groom my sweet poodles myself from now on, unless I can find a good replacement, but I am very disappointed because I had been hoping to lighten my load and had thought I had found an artistic and careful, kind groomer, based on the lovely results of my first appointment. The timing of this scalping is especially bad with the freezing weather we have been having, and obviously she will not be posing again anytime soon. read more

Had this place recommended by a friend. Been bringing my elderly beagle here ever since. They nicknamed her "jalapeño" because she has a spicy personality! Friendly, funny and very reasonably priced! read more

If you want an excellent and experienced groomer, go to Four Paws. Sarah is the owner and she does an excellent job on my standard poodle. They are difficult dogs to groom. I have had several groomers in this area groom my dog and none can do the wonderful job that Sarah can. I also trust that my dog is treated kindly. And that is just as important to me. I have taken my dogs to Sarah for 14 years, and they look gorgeous when I pick up. They are calm and happy as well as beautiful. read more

We bring our English Bulldog, Rocky, to Four Paws Grooming often. The ladies here do an amazing job and their prices are reasonable. Highly recommend! read more

We have been taking our goldendoodle here for about four years now. Sarah is amazing! We wouldn't go anywhere else!!

The women that work here are wonderful! My dog loves going and he always looks great!

My Cairn terrier would not voluntarily walk into any groomers even though she had been going since she was a pup. However, since going to Sarah for the past few years she RUNS into the place! Sarah does a wonderful job, genuinely seems to love her work and is a pleasure to work with. My only complaint was that my dog is at the groomer for quite a number of hours but Sarah gladly offered my options to work around that problem. I can't recommend her highlyy enough! Lynn read more

I have gone to Sarah forever & wouldn't dream of going any place else. I have always had tiny white Maltese mix dogs which require a lot of time, attention & love. Not only has my dog always looked perfect after seeing Sarah, but has even seemed smarter, calmer and happier! With the laid back, calm,casual & loving atmosphere, it is easy to overlook the fact that Sarah is in demand as a world class groomer and a professional resource. I can't recommend 4 Paws Grooming highly enough. read more

Today I took my dog, Jordi here for the first time. He is a tough dog to groom because he gets very stressed and is prone to snapping. I let the grooming staff know this at drop-off and offered to come back and muzzle him when needed. The lady that was working with me was confident that they could muzzle him if needed and get the complete grooming job done. I remained a bit skeptical as other salons had called me mid-job and were unable to finish working with Jordi because he went beserk. I was so pleasantly surprised when I picked Jordi up today! He looks and smells great and they completed everything I asked for! He seemed happy, not agitated like he is at other groomers. I was so impressed that the highly skilled and experienced staff were able to do such a great job, despite his anxious disposition. Jordi's feet were trimmed nicely (he is MOST combative about anyone touching his feet) and the matting on his stomach was shaved away as requested. They even found and shaved out some minor matting near his ear that I had forgotten to mention. This is a cash-only shop but their prices are quite reasonable. All in all I am thrilled with the job done and the calm demeanor displayed by my "problem child" at pick-up. Clearly, he was treated very kindly here and we will be back! read more