Four Paws Inn gave me and my 2 Furbabies (Phoebe & Phoebo) the greatest customer service experience ever imaginable!!! Shoutout to the beautiful staff Deven, Kayla, Alissa, Itza, Katelyn, Jason, Alice, Avery and most of all Karly who had made the experience ever more special!! I'm forever grateful for y'all and couldn't thank you enough. Many Blessings! read more

I take my senior dog here after they wouldn't let me take her to PetSmart or Petco for grooming because she didn't like being kenneled. She gets very scared. I took her to Four Paws and I found that they don't kennel the dogs. I also let the staff know of my dog's needs and sensitivities so they take great care of her. I would recommend Four Paws to everyone! read more

We have an almost 1 year old Labrador, Willett. He is fully intact and will be until age two. Four Paws' patient & knowledgeable staff chatted with me on the phone for 30 minutes putting all my fears and concerns at ease before we visited for day care and then boarding. Their commitment to small group play is intentional. Their well trained staff is not phased by the changes of my puppy from toddler to teenager. Willett is fun but RoWDY and EVERY time he is greeted like he is the only pup they wanted to see that day. We do drop in day care and have boarded for 6 days and then again a few months later for 2 weeks. Special requests for food prep? Tattle Tales reports with pics, so I can read and see how he is doing? Phones calls for me to check in? ALL... no problem. Every time Willett comes back to us... he doesn't miss a beat. No stress. It's like he wasn't even away from us. SO thankful to have discovered Four Paws! read more

Four Paws Inn Pet Resort & Dog Training Center - Willett - Pet Groomers Near Me - Converse, Texas

In response to your comment ,you are lying about trying to call me. Wow ! I called and spoke to a couple of people about this and all I got was a runaround , so stop the lying about trying to call me to have a ADULT conversation ,I called and didn't get anywhere ,I never got a call ,ever from four paws about this , and now I won't answer if I did ! That ship has sailed and again ,no one here warehouses dogs , and not the point I was trying to make ,Glad we moved on because my dog would come back home sometimes a little aggressive from your place , why ,I don't know . So stop the lying about Calling me because I spoke to a couple different folks there about this IN PERSON AND ON THE PHONE , so that's why I came to the reviews. I'm not trying to swim laps here with you so you , so condescending . Well we are done here ,you can go on and keep on yapping away ,I've moved on. God Bless read more

Four Paws Inn Pet Resort & Dog Training Center - A reply from four paws - Pet Groomers Near Me - Converse, Texas

Arlos first time at this groomers ! They were so very sweet and so helpful! A bit pricy but gave me exactly what I asked for! When I picked him up he was still in a very good mood so I know they took good care of him. His tail was not shaved but I did ask if they can cut it and they had no problem doing so ! Great service and great atmosphere! I definitely recommend this place and we will be going back! read more

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I had a $50 deposit down for a dog grooming but had to reschedule and management refused to apply the $50 to the new appointment, nor would they refund the $50. Basically they ripped me off for $50 and management was VERY firm that they were only following policy. Hang onto you cash and find a trustworthy groomer for your pet. read more

Kinney smells great and looks fabulous! I'm not sure what you'll used, but he's been running around since I got him home and hasn't stopped!! His energy is so good. He even tried jumping up on the couch last night, something he's not done in years! Thank you for taking such great care of him no matter what you are doing - from grooming like yesterday to boarding. Always top notch!! read more

Four Paws Inn Pet Resort & Dog Training Center - My two little senior puppers. Sleeping so sweetly. - Pet Groomers Near Me - Converse, Texas

They have done amazing work and handling our two older dogs and making them feel comfortable and safe. We have recently started visiting and my dogs always taken great care of and the attention to detail for care for more anxious dog and so thankful for all the care and support they have provided read more

FourPaws Inn took wonderful care of our three dachshunds, Maverick, Coco, and Lil Bit. We were sent pictures of them and text messages concerning how they were doing to assure us they were doing well. This was the first time all three were boarded so we were a bit anxious, especially for Lil Bit as, due to her age and physical limitations, we knew she would require more care and closer attention. We will not hesitate to board them in the future as they did so well with exercise, sleeping arrangements, feeding, and receiving medication. The staff was wonderful to work with regarding each dog's unique personality and needs. They were very accommadating and not hesitant to take care of three demanding dachshunds. Thank you for taking such good care of our precious fur babies. read more

First time visitors for a weekend board and we just feel really disappointed with the lack of transparency and communication regarding pricing and customer service wasn't exactly ideal either. Won't be returning. Update: Jamie reached out to me the next day and was so kind and understanding towards the situation. Changed rating from 1 star to a 4 with a willingness to return. read more

I was able to get my dog in for some grooming today and this facility was amazing! My pup is a long hair breed which requires some trimming. The staff were friendly and accommodating with my concerns about where to trim him. He hasn't had a groom in a few months and he came out looking super handsome! Definitely worth more than what you pay! I will be returning here for his grooms! read more

Four Paws Inn Pet Resort & Dog Training Center - groom - Pet Groomers Near Me - Converse, Texas

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I can't stop talking about this place or say enough great things about the facility and people at Four Paws inn. From the moment I called for our reservation to the day I picked up my boy after my trip I was so impressed with the staff and honestly everything at four paws inn. I never had any doubt that I had left him to play and stay with confidant, friendly staff, in one of the absolute best facilities I've encountered. My husband loves the photos we were emailed also. That was a great surprise and honestly the best photos I now have of our boy playing. Thank you so much for a great experience. read more

Four Paws Inn Pet Resort & Dog Training Center - Pup Playtime photos - Pet Groomers Near Me - Converse, Texas

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Great service, the staff is very friendly and our cats seemed like they had a fine time

Update to respond to owner: if it wasn't noticed initially, then there is nothing that you could have said other than that you don't know. There is nothing to amend. I wanted to know what had happened, that's it. I had left a fairly positive review, so I'm surprised at how defensive you are. I also don't know what you're insinuating as my name is in quotations. If your response is indicative of your conflict resolution, then I am not going to return. read more

Four Paws Inn Pet Resort & Dog Training Center - Scab on dog's neck. - Pet Groomers Near Me - Converse, Texas

Dropped off our two boys for a day of daycare, we were set to tour the daycare when we picked them up. I cannot stress enough that these dogs were practically in a shelter, each dog barking at each other in direct view of one another. the room we walked into was loud, and most dogs looked stressed . my heart dropped when I saw my two boys inside their kennel with no water laying down on the concrete floor with no blankets or bed. it is clear why this place doesn't have cameras. my dogs were dehydrated and stressed when we picked them up. i'm sure this place is great if you don't actually care about your dogs mental health. just tour the place before taking your dog and you'll see what it is. read more

They did a great job on my senior dog. His coat is so soft now and they got rid of a lot of hair keeping him cooler for the summer.

I have a very calm pup she just turned a yr old shy and loving.. I dropped her off here fir her first time for services but I never got back home before they're calling me that my pup was uncontrollable???? My pup has been to many groomers in the past. I was trying to find one near to my home... I'm positive the groomers here just can't handle pets. Telling me we must place a muzzle on her next time!. May have been just a bad day for everyone but this day was enough for me never to return. read more

Very angry, very angry!!!! No Stars =0 Took my two small dog there for grooming twice . First occasion I was told bad hair cut, will grow back. Didn't see the red Flags!! Second appointment , a TOTAL DISATER !!! My two 12 pounds each Poms " Were Shaved". Previously I Gave- SPECIFIC: instructions at -There request how to groom and CUT there HAIR. The receptionist Supposably wrote down on her check sheet as I describe the hair cut. Nothing a third grader wouldn't understand. Long story short! Oh. you say don't BE upset over a bad hair cut on two dogs. Well all dog lovers can understand this situation. Let me rage a little more and get it out of my system. Bad hair cuts like this can endanger my dogs health. The fur and under coat are like you taking off your over coat off in the mid of winter and not having shade on an extremly hot day. These two Pomeranians are only important to my family. I Know, you know like mom went to her hair dresser and ask for a perm an curls. Oh, But came home head shaven except a small patch of hair back of her head. I'm tried of writing. your tried of reading, I understand! Mars And Moe Appear very uncomfortable after there so called Spar Day. You can't put lipstick on a pig ,Four Paws Inn, each time someone washes your face, your lipstick smears. By The Way, I'm New to Texas, so you do a better job with your google map than I did. Drive there At Your Risk. Tô be fully transplant the owner did apologize and said she was so sorry about the poor communication even though they wrote my instruction down. I Truly apologize to the young lady whom Experienced my Verble IRE. $146.00 returned to my CC. Glad I didn't take up her offer to r give Mars and Moe a free grooming .(Geeez Lady)! Mars and Moe are financially invested at about $500.00 Ea. read more

I recently made a reservation for my pet to stay at this waiting facility. The person who answered the phone seemed quite cordial and pleasant, and I was placed the reservation for my pet to stay for seven days. On the call, I explained all the services that I would need which was boarding for the days and nights. I was asked to bring my pet's food and his play toy, and I would be all set. We agreed on the rates for boarding which included a military discount, and I was happy. The next day I packed up my pet with food and his favorite bone and brought him over for the week at the Inn. I returned to the Four Paws In on time and picked up my pet. At check out, I was handed my billing for the invoice on two sheets of paper for payment. It included extra charges for services I didn't request or needed. When I asked what the charges were I was told it was so that my pet to play with other pets. I listened with some skepticism. I asked myself, really? But then I thought, I had better talk with my spouse to be sure. I was thinking she might have made the request. So, against my best judgment, I decided to pay the invoice first, and was definitely going to ask my wife to be sure. I took my pet home, and after it settled in I decided to bring up the surprise on the invoice. I asked her if she had requested the additional services after I made the lodging appointment and her response was genuinely, no. She then politely asked me to request a refund. We decided that the best thing to do was to ask for the refund in person and not over the phone. So I returned to the business and explained the situation to the person I met at the desk. The staff wrote down my phone number and the details of my issue. She then politely informed me the owner would be best to speak with, but she was unavailable because the owner was at lunch. I left. I returned the next day and I spoke with the same person I met on my first visit. I asked her if I could speak with the owner and she said would not be in all day. The staff informed me that she had given the details of the issue with the invoice to the owner, and she could not speak to what the owner plans to do. She was quite apologizing and she asked if I could come back tomorrow. The next day I saw that I had missed a call. The caller left a message, and I decided to listen and return the call. When I called I asked to speak with the name left on the voicemail and was transferred. After waiting a few minutes I had finally, caught up with the owner. We began the conversation with her pretending she could not understand the details of the message. So I promptly explained. At first, she presented a plausible "someone else made the arrangements for the additional services" to which I asked, who. She explained that maybe my wife because she made the reservation. I received a long explanation on my pet's previous stays and services that they provided in the past. I had to remind the owner that none of that mattered. Now we have to address this most recent stay and the services I requested for the stay. I the end the owner conceded that my spouse nor me for this matter had not authorized the additional services charges. First the owner proposed that they would remove my daughter's information as the owner and make me the owner. That implied that my daughter made some kind of arrangement in the past. Additionally, they wanted to leave the charges as is, plus they would make the clerical changes they should have made when I made the reservation. I politely rejected their proposal because No one while making the transaction requested the services. I informed the owner that I as their customer I expect to be listened to, and I was not responsible for any clerical error they might have made. Therefore, I needed the charges reversed and any additional amounts refunded. The resolution. The owner angrily decide to refund the extra charges and demanded I give her my credit card information. Surprised I asked, "Over the phone, you want me to give you my credit card information over the phone?" Suspiciously I declined. I am in comfortable giving the details of my credit card over the phone. Angrily the owner "cordially" invited me to "not take my pet there again". I smiled at her words I said, "Please, do not cordially invite me anywhere. There is no need as I have chosen not to patronize your business any more." The owner hung up and... Silence. read more

We found a hole in our older dog's leg and several cuts on her, as well as cuts on our other dog after 4 nights here. They would not discuss any details or responsibility. read more

Four Paws Inn Pet Resort & Dog Training Center - Found on my dog's leg after boarding. They did not discuss it or take responsibility. - Pet Groomers Near Me - Converse, Texas

I've never seen my puppy more scared and terrified when they were giving him back to me, And when they brought him out he looked terrible and was shaking and couldnt move. When they handed him to me he was hanging on so tight and he was so scared I didn't know what to do, he ran straight to the car and was crying the whole way home. read more

Four paws in needed a copy of her rabies vaccination. That is all that they asked me for so I provided them with that. The day before powders appointment they call me and tell me they need proof of her kennel cough vaccination. My bet is closed on Friday so I was unable to get that for them. They should have let me know that they needed that record long before her appointment had been made and they didn't they are ridiculous. This really upset me that they didn't let me know what they needed completely until the last minute. I don't apologize but I don't recommend them either because they don't notify you of all requirements ahead of time. read more

The staff took good care of my fur babies. I enjoyed receiving their report cards with pictures.

I HIGHLY recommend this place!!! The experience was amazing from the beginning. I called Four Paws to schedule an over night boarding for my two dogs, and they were so friendly and professional on the phone. Very helpful and provided a lot of detailed information! The prices are reasonable (they also provide military discount) and the facility is IMMACULATE! They have a large field for dogs to run in, and the over night crates are HUGE! When I walked through the facility it smelt so clean, and the dogs looked so happy! Again, everyone was so friendly and professional (you can really tell they love animals!) My favorite part is that they send you an email daily called "Tattle Tales," and it includes pictures and a report card of your dogs! The pictures were actually beautiful, and it gave me peace of mind to know that they were happy. (Posted the pictures in my review.) Definitely my new "go to" doggy daycare/boarding place and will be returning! So blessed I found this place! read more

Four Paws Inn Pet Resort & Dog Training Center - Pet Groomers Near Me - Converse, Texas

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From the amazing, wonderful, and very friendly staff, to the awesome Tattle Tails report card, I absolutely LOVE that place and will always use them whenever we have to go out of town! read more

The staff is super friendly and they really do care for your fur baby! When I walked in for an initial tour and pricing information the staff was having a meeting about heat stoke signs and prevention in dogs and humans which was very comforting knowing how hot Texas can be. They made the day care assessment process super easy too and our pup definitely had a good day of play because she was exhausted when we got her home. Very nice place, clean, well maintained, inviting, and wonderful staff! We will definitely be returning for regular day care and grooming service! read more

We love everyone at Four Paws. We have boarded our fur babies there multiple times and have never had an issues. Would totally recommend.

Excellent communication. We were very nervous to leave our kitten but the staff was very friendly. I even emailed them for an update and they responded very quickly and put our minds at ease. read more

From beginning to end, staff was courteous. Great environment. Didn't expect pics of his stay, but that solidified me being a repeat customer. I would definitely recommend you bring your pup here. Thank you to all the staff!! read more

It's been a few years but we left our dog and cat here for a week. Upon our return we noticed our Boston Terrier was quite thin. I sent an email message concerned that our 20 lb dog looked so thin in 1 week. They said they fed her treats and 1/3 cup each feeding. I told her we feed her 1 cup twice a day. My dog is 20 lbs and not a large dog but not a tiny toy dog you only feed 1/3 cup a day. We end up taking her to Assured Vet for boarding. read more

My dog has been going to daycare for about 3 months & he loves it!!! He gets so eager every time we pull into the parking lot! He's even boarded a few times & is so happy when we pick him up. Karen (the mgr) is absolutely the best, all the staff has been great!! read more

I recently boarded my fur babies here while we took a road trip to Delaware. My pups were spoiled, the staff kept me updated (whether my child has two legs or four, i worry about them.) ---they had a large space, and they even got to run out in the field. My mother, who also traveled with us boarded her dogs at Northwood Vet clinic - one of her dogs came back with 3rd degree burns on her paws and the other (15 years old) had a severe reaction to being over vaccinated because Dr. Woods new tech doesn't trust 5 way vaccines so she gave the elderly dog an extra bordatella. My mom regrets not boarded at Four Paws. My dogs have ZERO health issues after boarding with Four Paws.The girls were meticulous in their care of my fur babies. read more

My dog Kikki loves to go here and is always excited to see everyone in the office. She comes home so happy and tired. When she receives a bath from here, she smells great, and the smell can stay for weeks. The staff is easy to talk to, and they are helpful when we might have questions. I would recommend this place if you need a place for boarding and doggy daycare. read more

Staff is not friendly. Every time I spoke to the receptionist. She was acting like I was bothering her n would give me attitude and hang up. I took my dog here. Ended up paying extra vet fees. They said he tried to escape. Broke 2 teeth and almost all his nails to the bed. I tried to ask simply what happened. And two staff members jumped down my throat. I'm not sure what went wrong. My dog is very mellow and calm. I even spoke to my vet, and she said it was so unusual for my dog to do that. He always goes to converse pet hospital for boarding but they were booked and went here instead. Big mistake! The vibe there was awful and not pet friendly. I ended up paying double the amount and now more vet bills. Usually every time i pick him up, hes so happy. When I picked him up from here. He was depressed. I will never go here again!!!! read more

This place is amazing. The staff is friendly and caring. It is probably the cleanest boarding facility I've seen. I felt very comfortable leaving my two dogs there for a week while we were on vacation. My puppy also loves to go to daycare there. I would highly recommend Four Paws Inn they treat your dogs like family ! read more

First off, Karen and the rest of the staff are awesome. I would say that we board our dogs somewhere between 3-5 times a year between 3-7 days per visit and have never had any issues. I feel as though they go out of their way to ensure our dogs are well taken care of. We did an initial site visit and the kennel was clean climate controlled. For anyone who would asks if this was a good place to board their dogs in the Selma/Shertz/Converse area, this is it!, read more

I use Four Paws for my 16 y/o male, 15 lb pomeranian /terrier dog with one day a week day care and occasional boarding. Nearly blind and losing hearing, he gets four star treatment. The staff are very attentive to the animals and treat them as their own. They will work with you on managing special diets, meds, etc. You won't go wrong if you let them know your pet's needs. read more

When we went to pick up our dogs we found out they gave our dogs meds for flees. No called us to advise us of what was going on. They have hidden fees that hit you at check out. They charge extra for summer and holidays. If we knew in advance we would have budgeted for the extra charge. Not a customer friendly business! read more

We had an emergency and a bad experience with another boarder and were left in a bind the week of Christmas. The ladies at Four Paws were so nice and understanding. They gave me a tour and were very polite. They were able to fit Piper in after a cancellation. Piper seemed very comfortable and happy! read more

We have been taking our dogs here for three years and never had issues. Our dogs have a good time always excited to go and happy when we pick them up. I have two dogs who stay together. The staff is very friendly and remember us by name. read more