I was starting to get worried when we got off the freeway and starting passing all these other…read morehotels but kept driving and ended up at an old mall. Oddly that is where the hotel is. It doesn't give a great first impression but everything else was great. Plenty of parking, and great front desk service. The hotel is actually really nice on the inside. Rooms were very large and comfortable. The breakfast was better than expected.

This is a strange location for a hotel; it's inside a dying mall. The good thing about that is…read morethat there is a huge parking lot, so if you're towing something this is the hotel for you. The rooms are very comfortable. Although many folk say they're 'dated,' I think the color palette from the 1980s is much warmer than the grays and blues everyone uses today. The only thing I didn't like about this hotel was its restaurant. It sucked. The Buffalo Chicken flatbread is on some sort of tortilla that doesn't resemble flatbread at all. And the chicken on both the flatbread and in my chicken salad was just rubbery and terrible.

Stayed here for a month in September 2025 for work. This was probably the single worst hotel…read moreexperience I've had in my life. I'll start with the highs: the staff is reasonable friendly, and the A/C in the room does get pretty cold. And that's where the good ends. Housekeeping is hit or miss--there were multiple days when I returned to my room at the end of the day only to find an unmade bed, despite housekeeping being a daily-promised thing at this property. And despite this, one of the housekeepers had the gumption to leave a hand-written note asking for tips. Sorry, while I do usually tip for that service, when you start expecting it, especially after not actually providing housekeeping, I'm not inclined to reward that. Now for the really bad. At the time, the hotel's keycard encoding machine was not working. For a solid month. My classmates and I were admonished by the front desk staff not to lose our keys (or, oddly, the paper keycard sleeves--guess those are in short supply?), because they could not be replaced. A coworker was staying in an adjoining room, and his keycard stopped working. The hotel's solution? Giving him a master key. Yes, this random guest was provided with a key that could open any room in the hotel. Which he demonstrated by unlocking my door. Lovely. Then, the painting. Rather than spend money on something that would actually improve the guest experience, like deep-cleaning the carpets to get rid of whatever that weird, pervasive smell was in the hallways on every floor, the property owner decided to repaint the exterior of the hotel. Another coworker staying in the hotel was parked adjacent to the building on the day painting started. The front desk had our vehicle information and knew who every vehicle parked on the property belonged to. Did they contact my coworker to ask him to move the vehicle? They did not. They wrapped it in plastic and continued with the painting. Finally, checkout day. Checkout is at noon. I had moved most of my stuff out of my room the day prior, but had left several things, like my Keurig, a Squatty Potty, and a rather expensive Dyson fan. Upon arriving at the hotel at 10:30 AM to grab the last of my stuff, I was surprised to find that my room was empty, everything cleared out. I went down to the front desk, where the clerk was surprised to see me. "You're still here? We thought you checked out." Why? Why would you think that? I haven't turned in my key, the one you were so adamant about me returning. Also, there were still several items left in my room, things which nobody would reasonably expect would be discarded so callously. And again, the hotel knows who is staying in their rooms. I was required to provide my cell phone number at check-in. Was a courtesy call made to ensure I had not left without checking out, absconding with that irreplaceable keycard and its wilted paper sleeve? No, of course not. After about ten minutes, one of the housekeeping staff sheepishly returned my Dyson fan to me, along with the Keurig. The Squatty Potty was MIA, but frankly, after some stranger has manhandled it, I would have felt weird using it. An acceptable loss at this point. Side note: the hotel has but a single washer and dryer. If you're planning on an extended stay, this ain't the move.

Great stay for a great price! Hotel is clean, staff is…read moresuper friendly. Pam at the front desk went above and beyond to assist me with a reservation glitch. Beds and pillows are comfy. Shower pressure, EXCELLENT! Typical free breakfast at this price point. We would definitely stay here again

The room was okay, was clean. we had all the gas symphonies out of our truck while staying there so…read morethe neighbors aren't great.

Had the unfortunate pleasure of staying here two weeks out of town for work. Refrigerator doesn't…read morework, no microwave. Subpar sanitization in your room. Bar in lobby is cool but extremely overpriced. Thin bedsheets. You would honestly be better sleeping in your truck like my co worker did. 0/10

The cleanest Hampton I have been in - especially the bathrooms. I want to give a huge shout out to…read morethe housekeeping crew at this location! Great job and I appreciate it so much I told the manager on duty. There is a beautiful palm tree at the front entrance and this location is conveniently located by many dining establishments, gas stations and right off the interstate. Great job to all the associates that work at this Hampton - well done and I can tell you care about your job and customers. Keep up the good work!

I have no idea why this hotel only has a 3 star review!!!…read more We stopped here at midnight on our way to a wedding in Sarasota and found the woman at the front desk very friendly! Our double queen on the 5th floor was quite spacious, beautifully decorated and a lot more room than a lot of hotels that are twice the price. The toiletries were paraben and sulfate free which shows the company's dedication to what most consumers mark as a priority! The hotel Restaurant had something perfect to snack on as you prepare to leave! We will definitely remember this place on our next trip to Florida, which is often!!

Our room must not have been vacuumed, the chair in the corner was gross, stains all over. We won't…read morebe back, unfortunately it's steadly gone downhill since our first visit in 2019 It saddens us since this was our go to place for so many years

This was a new and modern hotel. Everything was very clean and enjoyed our one night stay. Staff…read morewas very welcoming and friendly.

My hubby and I chose hotel mainly because of the Hilton name and we had stayed at a Tru in…read moreAsheville NC and loved it The staff was amazing at check in! She told me when breakfast available and hours for fitness center. The lobby was very lovely and inviting like a rec room or a campus public area for residence. Love love love it! Definitely recommending and Definitely going back again. The room was amazing and so clean!

Love the true model, this one was nice. The bathroom was a little run down. But the staff was…read morefriendly and we enjoyed our stay

Avoid this place unless you are out of all other options. Dank, dingy, and decrepit. Gross looking…read morebathroom, like it hasn't been updated...ever. The door to the room felt like someone could push it open with one good shove. The worst was the bed...I'm not even sure it was an actual mattress, it was just a big piece of fluff. The softest bed I've ever slept on in My life, and I don't mean that in a good way at all. So wildly uncomfortable. "Free breakfast" consisted of coffee and granola bars. Ice machine broken. A/C didn't work right, was so hot in the room. The only positives I can give is that there was a mini fridge and a microwave in the room, and I don't think there were bedbugs. Go anywhere else.

The lady at the front desk tonight was clearly on drugs. We booked a room and she informed us that…read morethere were no rooms, even though we booked hours earlier and had confirmation. Another guest came to her and advised her his room had no sheets and no towels. She was wildly moving and gesticulating and carrying on about nonsense. Several others in the waiting area left when we did due to her unprofessionalism and bizarre behavior. If I could give zero stars I would.

Was greeted promptly when entered, got checked in immediately. Didn't really have time due to the…read moretime to look over the entrance and the main area of the hotel went straight up to the room. The only USB ports they had were on the TV itself. There was none on any of the lights or any plug-ins within the room so make sure you bring a plug-in adapter for any of your charging devices. Other than that nice place to stay.

Spire Member with IHG here & this location Wasn't bad but wasn't spectacular either. I showed up to…read morecheck in @ 7:45pm and was given room 311 only to walk in and discover it hadn't been cleaned from the previous night I don't even know how that happens but it did. The guy @ the desk was extremely sorry and loved me to 102 and it had been cleaned and was ready. The room was huge and had a separate bedroom from the living room area. It had 2 TVs but I never turned one on because I was exhausted after driving almost 700 miles. The shower was ok I guess but didn't have the best pressure and the coffee machine in the room had a funky smell when u went to drink it so I tossed it. I payed the $15 for breakfast and it was ok but again wasn't stunning or anything. I'm on the fence about calling corporate and letting them know about the room issue.

I loved it and things were kept as promised. Brittany, Steven and the young maintenance guy were…read moreso very professional keep up the good work. All you guys need now is to get the pool back in order!

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