Came to town for holiday and this was the closest Marriott brand to the family. They are building a new hotel a few exits down that opens in April 2019. The service was great. Everyone was friendly and very helpful. You have to pay for your breakfast. Nice little bar that stays open until 10. The building is obviously older and could use a remodel but the price points were great and the location is perfect. Clean. Friendly. Will stay again read more

From check in to check out the poorest of services. Arrived at 2:00 p.m. of course too early for check in. I go to lunch return at 4:00 p.m. still room not cleaned. At 6:00 p.m. room not clean offers me a room that is not what I booked. Promised that I would be moved to right room by noon the next day. By 6:00 p.m on day two still no room available that I had booked. Staff very rude. Room I was given not clean, bathroom was dirty, floors gritty and dirty. Commode rocked back and forth off the wall and floor. I had to lift up top to fix the level at least three times. At check out I was charged three different prices for each night, over and above what I booked it for. Staff got rude when I questioned her about it. One of the worse hotel experiences ever. Service - poor, room - poor, cleanliness - poor. staff - very poor. I would not recommend this hotel to anyone. Terrible. I would rate it a zero!!! Worst Four Points ever!! read more

If it wasn't for this hotel's central location, decent price, and impressive water pressure, I would give it 1 star. We checked in, and the first room they gave us was actually occupied; the person's belongings were in the room. Which is scary when considering the possibility of that happening to our actual room and the people having access being opportunistic. Our second room had a janky toilet, and the bed was uncomfortable. The icing on the cake was going to the buffet-style breakfast that our Host said was "served daily" at certain times - that was actually $9.98 per person. Because the Host said that they served breakfast, we assumed (and yes, that is our fault) that it was a complimentary/continental breakfast - because WHY ELSE WOULD YOU MENTION IT when you've already told me you have a café. After all of that, I shouldn't have been surprised when the potatoes were completely stale and the food options were lackluster. read more

Pleasantly surprised by my two-night stay here. John checked us in; very friendly banter and super helpful. Sherry was very kind and puts out a very nice $9 buffet ($4.50 for the kids). Like another reviewer, I thought it was above and beyond the usual. The room was very clean, king bed comfy, the temp easy to adjust, and the wifi welcomed. My room overlooked a farmed field... Better than the parking-lot view. The walls are thin, though... And it's pet friendly; we may bring our pal next time. read more

This was the dirtiest hotel I have ever stayed in. Mold, rust, bugs... I highly advise you to find a different hotel. The odor was so bad that we had to run out and buy a can of Lysol for the room. We were here for a baseball tournament and thankfully did not have to spend much time there. The company that forced us to book at a specified list of hotels needs to do a much better job with hotel selection. read more

Please understand that I am not a person to berate a business over one instance that could be an anomaly. But I experienced the most bizarre lack of professionalism and tack that I must outline now. First off, I was not a guest in this hotel but live locally and dropped in to access the ATM as the bank next door's ATM was out of order. This hotel is in an Illinois Suburb of St. Louis and my son and I were on the way to a Cardinals Baseball game and I needed to grab some cash to take care of parking for the game. As I entered the lobby area, I approached the desk and was directed to where the ATM was located, which was literally 20 feet away behind a small wall. As I walked toward this, I was approached by a woman with a walky talky who told me they were having a private event and could not access the ATM. The machine was in plain view and could not understand her insistence. I could not understand how my spending 1 minute at a machine to impact a hotel event. I proceeded to explain that I am a 20+ year very loyal BonVoy member who travels every week nationally for business and only stays at Marriott Properties. This was so opposite of every experience I have had at all the different brands Marriott owns. I would welcome the opportunity to speak with leadership at this hotel to understand their motivation to alienate customers and future customers. Additionally, our company holds events and business meetings in the St. Louis area and I have been asked to research opportunities on the Illinois side for such events. On paper, a property like this could be a contender, but if any of my Business partners experienced something like I did, it could damage our reputation and I cannot take that gamble. I would appreciate an outreach to understand your policies further. read more

Can not recommend: Renovations are in progress and oh man is it needed. We were placed in a handicap room that was not clean. Brown stains in shower and moldy smell. Damage as shown in photos. read more

Four Points by Sheraton - Ceiling falling apart - Venues & Event Spaces Near Me - Fairview Heights, Illinois

See all

It's an old hotel and it smells. There is some sort of carpet-mildew/mold problem (I saw it all over in the first floor hallway by the gym) and if you're lucky, your room won't stank and your carpet will be dry. Room was pretty dirty, and of course smelled like mildew infested butthole. The gym is a joke, one treadmill was broken of course and one was falling apart. This place is not cheap to stay at so either pitch a tent on the lawn to save cash or find somewhere else. read more

The staff absolutely Rocks! Sheraton should take care of property better, this one is run down and lacking in maintenance. Cracks and leaks everywhere, Reminds me of a run down Choice Brand Hotel. read more

The staff were very friendly and welcoming. Honestly, they were some of friendliest hotel staff I've met! At check in we received a voucher for local beer tastings at their bar as well as free hot breakfast buffet which had a nice selection. The room was very large and clean. It is slightly outdated but no complaints at all. Bed was comfortable and there was free bottled water and free wifi. There is also a pool and fitness center which we did not utilize. The location is very easy to get to and convenient. This was our first time staying at this hotel and we will definitely stay here again if in the area. read more

The hotel staff was very nice but was unable to contain a very loud party next door to our room. Instead they gave us another room but we had to pack up all of our things in the middle of the night to move down the hall. Very disappointing- I would not recommend staying here as it is not a restful environment. We were in town for a family members funeral and it was not a good experience. read more

I thought it was nice enough, until I saw a bed bug walk across my sheet. Unfortunately, it happened right before I was going to sleep, so I just sat awake all night wondering if those things were walking all over my bed. Bed bug gross factor makes it a 1 and there isn't much that can be done to improve the rating, since I'd ever go back. read more

Four Points by Sheraton - Bed bug that lost it's life walking across my bed. - Venues & Event Spaces Near Me - Fairview Heights, Illinois

This hotel is excellent. They've done lots of updates and made the hotel quite modern. Very nice fitness center and bar/restaurant. The rooms are incredibly comfy. Darlene and John are the concierge desk are star employees. read more

Me and my boyfriend work for a transporting company we stayed here for one night on our way to St. Louis Missouri I loved it! We arrived at 6 PM free food and drinks until 7 PM weekdays :) very nice room and we slept like baby's. read more

Came through and did not feel like staying at Drury in the Rail yards as I usually do. This was a good experience. Room was clean and sheets were nice. If you like to watch TV the only drawback with this entire franchise is that everything is updated but the TV sets. Other than that it is an above average experience and I would definitely stay again. Very friendly, helpful staff including those working the breakfast buffet. Homey. Very close to lots of services, drug store, book store, restaurants. etc. Quiet. read more

Hotel was filthy from renovation. Would be nice if told when I made reservation. Left item in room when I checked out. Called a couple hours later to retrieve and have mailed. Sent to voice mail. Took 6 more calls, 2 broken promises for a call backs and 2 voice more unanswered voicemails to find out 1 week later that they don't have the item. If they would have took action on first call they would have found and be able to mail the item. Horrible customer service and filthy. Unhappy Titanium Elite Rewards Member. read more

My wife and I stopped here to grab a few hours of shuteye on a recent road trip. We decided on this place because Four Points are usually pretty nice and the AAA rate here was really competitive (like $70). When we first walked in at nearly midnight, there was a bit of a mess in the lobby from some construction project and the concierge was elsewhere attending to something. The bartender from the hotel bar was closing her cash deposits and told us that the concierge would be right down. He came down and quickly got us checked in. The room was very clean--clean enough that I noticed one tiny glue spot on the carpet in the room. Everything else was spotless. We were awakened briefly in our 12-6 sleep break by some people being loud in the hall, but it sounded like someone addressed the problem quickly and we were right back to sleep. Checkout was quick and we were on our way. A quality place to stay! read more

I wondered what this hotel would deliver and after staying there were no concerns. Nice quaint hotel, rooms are spacious and clean. They have a all you can eat breakfast for $9 that was very good and has lots of options. We also used the conference room as a hospitality night and the staff was very accommodating. read more

I wasn't expecting much from this hotel but was pleased with the staff who recognized my Gold SPG status and offered free breakfast, free beer tasting at the bar, and bonus SPG points. Small workout center, small pool, huge rooms. It was far better service here than the Sheraton Clayton Plaza! Darlene was a great first impression at the front desk upon check-in and really made me feel welcome. Breakfast was large and had plenty of hot and cold options with juice and fruit. read more

I found the check in staff unfriendly and the walls flimsy. We could hear people out in the hallway finding their rooms which kept us awake. Also, we could hear our neighbors tv and anytime they used the bathroom. Would not recommend this hotel. read more

I have to say, I was pretty relieved to find something more than a 2 star Super 8 to stay at when I had to come to Belleville twice in one week. This was only 15-20 minutes down the road and a million times nicer. The first time I was there, I had a reservation, but the second time, I didn't, yet it wasn't a problem and I still got a nice room with a King bed. The breakfast they serve is buffet style and $9 extra, but much better than the "free continental" crap that other places give you. I was starving and ate two plates' worth of food and took a banana for the road. The rooms had wi-fi that did not require any sign-in, which was nice. I'm not a fan of the dispensers that so many hotels are using now for shampoo and body wash in the showers, because they take a million pumps to get any product out, but I get that these are cheaper and easier to maintain - and even high end places are switching to them. If I end up having to come back down there, I would definitely stay here again. read more

This place has been great every time I have stayed there. Also the breakfast is the best.

Small, friendly hotel with a great staff. The rooms are clean, quiet with a good channel selection and free reliable wifi. The food is good, though somewhat limited in choice. The bar is well stocked and frirndly. I always try to stay here on my way through and have never been disappointed . read more

Absolutely no complaints. Check in was easy and Krista at the front desk was more than helpful and friendly even at a late hour with a busy lobby. The room was extremely clean and comfortable and we appreciated the hospitality as we traveled through the St. Louis area. Definitely recommend! read more

After driving for a long time with a 4 month old a day dog, I called around to find a hotel I could stay with a dog. When I called they gave me directions to where I was, greeted me and my dog when I got here, helped me with luggage, and even called the kitchen to ensure they stayed open a little extra so I could get some food. Seriously above and beyond! read more

The location is nice but that's where it stops. The first floor is nice but the rooms are awful. Air conditioning is bad, the towels in the bathroom had holes in them, the toilet wouldn't flush all the time, the pillows were not comfy. The employees were nice but that's about it. read more

I booked online through my Marriot App. Booked a king deluxe with a pull out couch. Guaranteed with a credit card and when we got close did mobile check in. When we arrived at the hotel they had our mobile check in, but not our reservation. Rashad who was at the front desk at 8:15pm informed us this was weird. Stood at the front desk for almost 20 minutes while he tried to find the reservation. Never found it. So he got us another room like we booked, but was going to charge us the in person charge not the internet price. It was only $3 but that really wasn't the point. Finally convinced him to give us the internet price. 30 minutes later we were finally in our room. This hotel is in desperate need of a remodel. Paint peeling on the ceiling in the bathroom. Mold in the corners and the outlines of the Sheetrock in the actual room. I thought since I was booking a Marriot room it might be a little higher standard. I was wrong. I won't make that mistake again. Very disappointed. read more

Very nice hotel! My family and I like to stay at the Four Points when we visit St. Louis - 10 minutes from downtown. This hotel has everything we need - pool, free parking, free internet. read more